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Reviews of Staybridge Suites Chesapeake, an IHG Hotel

3 out of 5
Staybridge Suites Chesapeake, an IHG Hotel
709 Woodlake Drive, Chesapeake, VA

Reviews

8.4

Very Good

Rating 10 - Excellent. 186 out of 361 reviews" "
Rating 8 - Good. 101 out of 361 reviews" "
Rating 6 - Okay. 31 out of 361 reviews" "
Rating 4 - Poor. 24 out of 361 reviews" "
Rating 2 - Terrible. 19 out of 361 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Logan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly, and our room was clean. However, the elevator constantly smelled like marijuana.
Stayed 3 nights in Jan 2024

10/10 Excellent

Riquel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They didn’t have any bacon for breakfast
Stayed 1 night in Jan 2024

8/10 Good

Skydaira

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of my favorite places to visit
Stayed 1 night in Dec 2023

10/10 Excellent

Tammy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Janta

Stayed 1 night in Dec 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

4/10 Poor

Chelsey

Traveled with family and small children
Disliked: Staff & service, property conditions & facilities
Spa was broken and nobody bothered to mention it when we checked in or we wouldn't have, soda didn't work, breakfast bar poorly stocked, free toiletries and decent beds.
Stayed 1 night in Oct 2023

8/10 Good

Leigh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property and rooms were clean. The staff was really helpful and nice. There were quiste of few people who lived there for at least half of the year and has created a community at the hotel. The laundry was free but the machines were moldy and some were broken and appeared to have been broken for a while.
Stayed 2 nights in Oct 2023

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lots of bang for your buck!
The front desk associate who checked us in was wonderful, friendly and helpful. It was late at night and we were tired. The overnight associate didn't know what to do to help us when I told them that our A/C was not cooling properly. There was no on call maintenance staff, but I wonder if they could have offered us a fan, checked on us in the morning or called a manager? There were no other rooms available and I understand that. At least hotels.com gave us a little credit to help make up for it. Breakfast was great with a surprising variety of foods, including soy milk and chicken sausage. The make-your-own yogurt parfait was delicious! The coffee was good. Hotel staff we bumped into we friendly and polite. The hotel interior and exterior are attractive. Comfy seating. I would have enjoyed the gas fireplace if it was colder outside. Our room was quiet. This little place has a LOT of amenities. I worked some while my husband attended a training and I appreciated the fast, reliable wi-fi and the desk with a comfortable desk chair. I used the business center to print some things out. We bought snacks and drinks from the little snack bar. We and our cat really appreciated having the couch. The beds were really comfy. I liked having Dove products, which I use at home, and they were mounted in pump bottles rather than individually packaged, so they were more environmentally friendly. Kitchen was great. Unfortunately, I didn't have time for the pool or whirlpool.
Stayed 2 nights in Oct 2023

10/10 Excellent

Edwin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness and friendly staff.
Stayed 1 night in Oct 2023

8/10 Good

Sharisse

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was great! My family had plenty of space and the amenities were lovely. My only issue is that the ventilation system needs cleaning. There was a ton of dust by the air conditioning system in our room and by the pool area.
Stayed 3 nights in Oct 2023

8/10 Good

Deniro

Business traveler, Traveled with family
Liked: Amenities
Good
Stayed 2 nights in Sep 2023

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Shelly was amazing and helpful. Even though she was Cowboys fan. Lol The staff and amenities were all top notch. We will definitely will be back because Shelly also signed us up for the rewards program which we will take full advantage off. Love IHG!! See you next time.
Stayed 1 night in Sep 2023

10/10 Excellent

Shenequa

Liked: Cleanliness
Everything was fine
Stayed 7 nights in Aug 2023

10/10 Excellent

Wilma

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service
Family's Staycation
I did a staycation. I wanted to enjoy a pool and spa before the summer ends. My first reaction walking through the door was "Wow it smells good in here lol." The front desk clerk was nice. I checked in late but still had to wait on the room( not long). The overall appearance was ok. The rooms could have been cleaner, the sheets had stains, the shower still had hair and stains, holes in the doors. I did my extra cleaning to the room and felt a tadbit better. The pool was great but the hot tub didn't work :(. Breakfast was good the next morning. The staff was really nice though. I would return and recommend to others.
Stayed 1 night in Aug 2023

10/10 Excellent

JENNIFER

Stayed 1 night in Aug 2023

10/10 Excellent

Krystal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, and friendly staff. Stayed a week here and had an amazing time.
Stayed 7 nights in Jul 2023

10/10 Excellent

brandy

Traveled with pets, Traveled with family
Liked: Staff & service
Pleasantly surprised our room was very nice and large. Joe at the front desk was very friendly and helpful....actually all of the staff were. Nice selection at breakfast. Only a few issues with a weird smell in the hallways and the shower curtain rod was broken in one ofbthe bathrooms.
Stayed 1 night in Jul 2023

8/10 Good

Anastasia

Traveled with family and small children, Traveled with pets
Disliked: Amenities, property conditions & facilities
We were there during 90 degree weather pool was not functioning for almost 2 days… something about the chemicals… another day we were woken up by the fire alarm a little before 7am..they were trying to fix it for over an hour! Very inconvenient for us trying to have a relaxing few days!😡
Stayed 3 nights in Jul 2023

10/10 Excellent

Leticia

Liked: Cleanliness, staff & service, property conditions & facilities
They ran out of at early however it’s was a great stay
Stayed 2 nights in Jul 2023

8/10 Good

Irmina

Liked: Cleanliness, staff & service
Service very good, bathroom not of the highest quality, old carpet floors, comfortable beds. Overall 4 stars.
Stayed 8 nights in Jul 2023

10/10 Excellent

Phyllis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Autumn

Stayed 1 night in Jul 2023

8/10 Good

Denise

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

2/10 Terrible

ROY

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This place was infested with roaches in the 2 bedroom suite. We were placed in another room and that was infested with roaches as well. The employees were very helpful in putting us in separate rooms, but this destroyed our trip. I would not stay here again. Had to put luggage in big trash bags on the drive back to Pennsylvania and leave in garage for fumigation purposes because we didn’t want our house infested.
Response from Shante- Ops Mgr on Jun 28, 2023
Good Morning,Could you let me know when you stayed with us? We have had no issues of this sort at all recently. Please give me a call at the hotel.

10/10 Excellent

Lory

Business traveler
Clean, comfortable space with friendly staff
Stayed 11 nights in Jun 2023

10/10 Excellent

Anita

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great frint desk staff an room was comfy. Will atay again
Stayed 1 night in Jun 2023

6/10 Okay

Shannon

Stayed 1 night in Jun 2023

10/10 Excellent

Rasha

Stayed 2 nights in Jun 2023

8/10 Good

Haley

Liked: Cleanliness, staff & service
Stayed 6 nights in May 2023

6/10 Okay

Sarah

Business traveler, Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service
We loved the room and the facilities. The late night front desk wasn't too friendly and there was something that wreaked of a dirty diaper in the trash by the elevator, we let multiple folks know about the trash and no one removed the trash during our whole stay. It was quite putrid.
Stayed 1 night in May 2023

8/10 Good

Roxanne

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023

10/10 Excellent

ROBERT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
one excellent stay
Other than the power going out at 9pm for about 5 hour's. everything was excellent
Stayed 1 night in May 2023

10/10 Excellent

Reginald A

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to visit 😀.
Stayed 4 nights in Apr 2023

4/10 Poor

Greta

Traveled with family
Disliked: Property conditions & facilities
The Breakfast was good. Plumbing issues with the scalding hot water limited the use of one of the bathroom. Which is why we got the 2 bedroom, 2 bathroom suite.
Stayed 2 nights in Apr 2023

10/10 Excellent

Shawanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023

2/10 Terrible

Tony, Jersey City,

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible will never go back there .
Stayed 2 nights in Apr 2023

10/10 Excellent

Charita

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Southern Hospitality
We really enjoyed our stay. The staff was phenomenal and Friendly. Tanya was the one to check us in and anything we needed she made sure we had it. Another young lady by the name of Rhonda was especially helpful. Helped me get things like coffee when we ran out and was very pleasant. I don't know the names of the other staff members but each and every one was pleasant and greeted me each time they saw me even if it was 10 times a day. They were all courteous and I will be coming back when I am in the area again. Thank you for making us feel welcome!
Stayed 2 nights in Mar 2023

2/10 Terrible

Kristi

Traveled with family and small children, Business traveler, Traveled with family
Disliked: Property conditions & facilities
Pool & hot tub both closed!!!! That was literally the only reason we booked there. Spent an hour attempting to find other accommodations, there were none that could accommodate our family size (zero!) on such short notice (7pm). Such a disappointment.
Stayed 1 night in Mar 2023

2/10 Terrible

Andrea

Stayed 1 night in Mar 2023

10/10 Excellent

Tara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Thoroughly enjoyed my stay. Disappointed that the pool and the hot tub weren’t able to be used. That was an important part of our stay
Stayed 1 night in Mar 2023

2/10 Terrible

Kristen

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool closed
Stayed 1 night in Mar 2023

10/10 Excellent

Lovesa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grounds were nice
Stayed 1 night in Feb 2023

10/10 Excellent

Terrence

Liked: Property conditions & facilities, room comfort
Great hotel. Had the two queen with kitchen. Best room by far.....I've stayed in a lot of hotels.
Stayed 1 night in Feb 2023

10/10 Excellent

Keyana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stuff was very helpful and friendly. The room was nice and clean .
Stayed 2 nights in Feb 2023

10/10 Excellent

Brenna

Stayed 1 night in Feb 2023

10/10 Excellent

Shenekia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The people here were so nice, very clean facility, would stay here again
Stayed 2 nights in Jan 2023

10/10 Excellent

Damon, Hampton

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. We enjoyed the room.
Stayed 1 night in Jan 2023