Ratings based on 346 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
79% of guests recommend
3.7 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.2 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from Indiana

Pretty Nasty, especially for the price

Posted Jul 14, 2014
Pros: Staff was laid back and courteous.
Cons: So many things, from bed quality to parking accessibility to feel. Worst value I've had in years.
Location: Not too terribly close to the airport, which Expedia said it would be. But that's not the hotel's fault...
Severely disappointed. Not very clean or new, lots of folks hanging around outside, dirty nightclub feel inside, things broken (door locks, bathroom fixtures), and overall "run-down" feeling. Staff was relatively courteous, but seemed overworked and didn't care overly much. Bed had a huge dip and needed to be replaced. For the price, terribly disappointed.
3 out of 5
for Everyone
by Dr Frank from Prince George

Convenient, economical parking.

Posted Jun 24, 2014
Pros: The rates; The view; The parking'
Cons: Improve lighting in the lavatory; reconfigure the smoking areas, Add a fresh coat paint in common areas. allot of these areas looked drab.
Location: The Norfolk Scope is directly across the street; Waterside is nearby; dinning and nightlife is walking distance.
This hotel is very convenient. It is situated very close to venues and entertainment. The room I stayed in was well maintained. The lighting is poor, particularly in the lavatory. Poor lighting there tends to hide many sins. It is a very tall building; the view is great above the fifth floor. I stayed in the ninth. one drawback for me as a non smoker, was continually running into hotel staff and guests smoking at the perimeter of the building at various entrances. While I understand smokers need to tend to their future health problems, I feel it is inappropriate for non smokers to have to parade through a cloud smoke to enter the building. Self parking is abundant and economical.
4 out of 5
for Everyone
by A verified traveler


Posted Jun 2, 2014
Good location for walking to downtown, the only thing I would have like is a continental breakfast
2 out of 5
by A verified traveler


Posted May 28, 2014
Pros: The bartender Nayimah was nice and the food from the bar was good
Cons: The exterior and interior of the hotel
Location: Virginia Beach was 20 minutes away and enjoyable
The pictures on the website is very deceiving the hotel needs an upagrade, everything in there is old and it shows, the pool was closed the whole 2 days, not worth the stay
2 out of 5
by A verified traveler

Go somewhere else!!

Posted May 27, 2014
Hotel smelled old and musty right when you walked in. Drove through the projects to get there, then had a view of them from our room. Bad area. No working coffee maker in room. No free ANYTHING in the lobby, just wanted coffee and they wanted to charge for that. Check in staff were extremely kind and helpful. Still wouldn't recommend. Not worth it.
4 out of 5
by Eileen from Raleigh, NC

Not totally pleased

Posted May 25, 2014
Pros: I liked the decor in the lobby and the room. Front desk person was okay but not at all happy or even pleasant. No warm fuzz there.
Cons: See my first comments.
Location: Great proximity to Scope and the rest of downtown.
$10 to park in an area that you have to walk up a fairly steep flight of stairs was way over the top. I am 67 with a bad right knee and the stairs were painful. TV was very old and small. No channel listing in room. No hotel directory in room. Water dripping from upper floor (on the outside, not inside) awoke me and made me think water was pouring into our room. The bill was dropped off by someone playing rap music extremely loud at 5 AM. NOT COOL!!!!
4 out of 5
for Everyone
by A verified traveler

Posted May 19, 2014
We came in late after a night in Norfolk. The staff was helpful with getting us set up an into our room. The room was comfortable and extremely clean. This hotel was defiantly one of the best hotels I've ever stayed in.
1 out of 5
by Norfolk Travels from TN

Dirty, smelly room and hallways.

Posted May 12, 2014
Room was in poor condition, torn carpets, damage to walls and smelled old and dirty. Bathroom is the smallest I have ever used besides a port-a-potty. I would NOT recommend this place to a friend. Also located in bad part of downtown, situated between the projects and the Freyhpund Bus station, enough said!
3 out of 5
for Everyone
by A verified traveler

Posted May 5, 2014
Large hotel in the downtown Norfolk area. Somewhat past its prime, but still OK. Only wish parking was free.
2 out of 5
by DMJ from Richmond

Seems dated

Posted May 5, 2014
Pros: Front desk staff was friendly. Beds slept well. Rates through Expedia were significantly lower than the Marriott, but we'll stay at the Marriott nex
Cons: See above
Location: Right across the street from Scope.
No problems with the staff at all. No problems with room cleanliness. The place just wasn't very classy. As we walked in the back entrance from where we parked there were three indigent looking men sitting at the door smoking. As we walked through the door, there was a smell of hospital or mold, I'm not sure which. The room was ok although the bathroom could have been a bit bigger (maybe two sinks?)