Ratings based on 405 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
80% of guests recommend
3.7 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.2 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from va

Not impressed

Posted Sep 5, 2014
Lobby smelled like smoke. Sheets and shower looked dirty. Mechanical units in room were loud and kept me up all night.
2 out of 5
by A verified traveler from Maryland

The hotel was not what we expected.

Posted Sep 2, 2014
The hotel lobby is very attractive and it would lead one to believe that the room would look equally nice. Before, we settled into our room, we were met with an undesirable experience--a broken elevator. We were requested to take the service elevator. Once we arrived at our room, the door required an extra push to open. The door to the closet had a patched hole that was not quite finished. The refrigerator did not look clean or maybe it was the rust on the shelves. The sleep number control for the bed did not work. The air conditioner seemed to make a dripping water noise from the unit above us throughout the night which led to limited rest. Lastly, we called the front desk to request towels and never received them. Parking is advertised as $7 but we paid $10. Overall, I think the hotel appears to have some potential but there is still some work that needs to be done.
4 out of 5
Recommended
for Everyone
by A verified traveler from Baltimore

Fun Bargain Stay in Norfolk

Posted Aug 29, 2014
Pros: Diverse clientel, good food and fun filled atmosphere at bar and lobby
Cons: Stirrers, Liquid Creamer and Raw Sugar in the condiment assortment for the in-room morning coffee
Location: All attractions in Norfolk nearby
This was the 4th or 5th stay at the Norfolk Plaza and since the first time the friendliness of the staff, the fun atmosphere at the bar and the tasty food has remained the same. There don't seem to be any bad view rooms in this place ... I have experienced the sun rise over the ocean, the sun set over the harbor, the city lights ... Renovation has proceeded quietly and the rooms exhibiting now a clean, relaxed and quiet comfort and wireless access is now accessible even on the upper floors.. What I most appreciate at the Norfolk Plaza is the diverse and multi-cultural clientel ... College Students on a field trip next to Navy and Merchant Marine Officers and Captains next to a Wedding party next to retirees, vacationers and business travellers. Enjoy the many draft beers and the seared tuna at the bar ... no need to leave the hotel to look for a restaurant. For drivers: there is always a space on the parking lot on the premises for $10 the night.
5 out of 5
Recommended
for Everyone
by A verified traveler from Richmond, VA

Nice hotel close to ODU and the beach.

Posted Aug 25, 2014
Pros: The appearance was very attractive.
Cons: Everything was great except having to pay for parking.
Location: Good location convenient to lots of things.
Great experience. Hotel was great and staff was very friendly.
4 out of 5
Recommended
for Everyone
by A verified traveler from Maryland

Very nicely decorated. Very accommodating staff.

Posted Aug 24, 2014
The sleep number beds are a nice touch. I had a very comfortable stay.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel conveniently located

Posted Aug 15, 2014
Cons: Longer Pool hours in the evening and internet availability in hotel rooms
Close to highway and central location. Our stay was enjoyable. Low marks on internet availability in the rooms; only available in computer center during our one night stay.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 11, 2014
Made reservation for a king size bed. I was given 2 double beds. Not good.
1 out of 5
by A verified traveler

Bad location needs TLC

Posted Aug 11, 2014
Pros: Nothing
Cons: Needs renovations
Dirty rooms, staff was not friendly, staff did not appear happy at all to be there. barely anyone staying in hotel.
1 out of 5
by A verified traveler

Posted Aug 4, 2014
This hotel is very deceiving. They draw you in with their elegant exterior decor. However, once you check in and go up stairs. ITS LIKE A SLAP IN THE FACE. Dirty comforters, the water in the shower was ice cold. It forced us to take a bird bath in the sink. We were very disappointed.
4 out of 5
Recommended
for Everyone
by A verified traveler

My stay was a good experience at this hotel!

Posted Jul 29, 2014
I would recommend this hotel to my family and friends honestly! The staff was very friendly and the breakfast buffet was delcious for the whole family. Our room was very clean but the only minor problems were the wifi was kind of slow and the showers had a leak but the staff took care of it. But I should think they should take care of the leaking problem in the shower that's all! Overall my stay at this hotel was good I would recommend it for the prices they offer :)