Ratings based on 507 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler

bad facilities

Posted Feb 25, 2015
The pool was closed and looks like it has been for a long time. The restaurant is small and unheated and beside the front entrance. When I say unheated, I mean customers with coats on had difficulty sitting there. There was one waitress for the bar and entire restaurant. Barely enough warm water in morning. As usual, expedia customers get handicapped rooms.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 24, 2015
Very neat and clean, slow process checking in, not enough people working the counter
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 23, 2015
We had a pleasant one-night stay at the Westin Virginia Beach Town Center. The location is very good. The only negatives were cosmetic (the carpet didn't line up with the wall, wrinkled wallpaper.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Lakewood, Ca

Centrally Located hotel

Posted Feb 17, 2015
This hotel is excellent for brief visits to Virginia Beach. Taxi is readily available. Close to good restaurant and places to see.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Virginia

Normal

Posted Feb 17, 2015
Make sure you read the fine print because what I thought I was getting wasn't what I got. And the room I stayed in had a view of the parking garage on Valentine's Day when Expedia clearly stated CITY VIEW!!!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Virginia Beach

Very nice, even only for one night

Posted Feb 15, 2015
Not much time to experience all the hotel's accommodations, since we only stayed one night, but the little bit that we did experience, was very, very satisfying.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom No.VA

Luckily this stay was not a first impression..

Posted Feb 6, 2015
We choose Westin because we had stayed here before and this Va. Beach location definitely lived up to the Westin name at that time. However our most recent stay did not, the first room had not been cleaned, beds not made beer bottles in the room; but we got comp. breakfast and placed in a new clean room. Our second room heater was broken (it was in the 30's with wind that night) and fixed the next morning. Staff was great and successfully fixed all that was wrong; and the restaurant food was awesome; but still did not expect to have these types of experiences at Westin. I am sure this was a one-time fluke, we'll give them another try next time in the area.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Miami, FL

Beautiful Property

Posted Jan 18, 2015
Very nice and comfortable stay. Best choice if visiting VA Beach. 10 minutes from Norfolk airport. Surrounded by shops and restaurants. The room was very clean and comfy. Will def stay again
5 out of 5
Recommended
for Everyone
by A verified travelerfrom yorktown va

Great room close to everything.

Posted Jan 3, 2015
Easy checkin, great room, was in walking distance of everywhere I planned to go. Perfect!!!
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location

Posted Dec 7, 2014
Pros: Centrally located in VA Beach city center. Free parking.
Cons: Should not have to pay for wifi access!
Location: nice restaurants within one block - easy to walk to
Lobby is very nice, room was spacious and clean, but could use a refresh. Front desk staff were friendly and helpful.