Ratings based on 220 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
84% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from Rouyn-Noranda, Qu├ębec

High level of humidity

Posted Jul 27, 2014
Fishy smell. It was impossible to open window to aerate the room.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice place

Posted Jul 27, 2014
Nice location. Close to many restaurants, stores & the beach.
3 out of 5
Recommended
for Everyone
by A verified traveler

Good for a night stay!

Posted Jul 21, 2014
The hotel is perfect for a cheap night stay but I wouldn't want to stay any longer! It's very old and covered in shad flies! The pool was nice but the change rooms are and dirty!
Comment from Hotel Management
Jul 23, 2014 by Angela, Hotel Management
Thank you for your comments, our pool change rooms are cleaned twice a day, I will pass on your comments to our housekeeping staff. Sorry about the Shad Flies which happens annually during the summer we can never predict when they arrive as it is based on how fast the late warms up after the winter. It means that our water system is health, however a nuisance to both visitors and locals.
2 out of 5
by A verified traveler from toronto, ontario

Damp, noisy

Posted Jul 20, 2014
Shad flies everywhere, plastered on doors and windows
Comment from Hotel Management
Jul 23, 2014 by Angela, Hotel Management
Thank you Peggy, I apologize for someone disturbing you during your stay. The Shad Flies come annually to our city, that come from our lake and we never know from year to year when it will happen as it is based on water temperature. They last a few weeks and than gone for the year. They are a nonsense to both our visitors and locals on both keep them cleaned off of cars, buildings, roads etc.
2 out of 5
by A verified traveler from Port Hawkesbury

Disappointed...

Posted Jul 19, 2014
Pros: Front desk staff were nice.
Cons: Just about everything...
Location: Horrible location...appeared to be the bad end of town.?...Hard to find a good restaurant in this area.
Hated this place..old,dated and dirty looking....Very disappointed with Expedia..I'm done using there app to find a decent place to stay.o
Comment from Hotel Management
Jul 23, 2014 by Angela, Hotel Management
Thank you Michael for your comments. We are a safe city, highly recognized restaurants within walking distance, White Owl, Churchill's, a nice pub and Farina's inside of the hotel. We are 40 years old and just had over 3 million in renovations to guestrooms and public areas. Annually our city is covered with Shad Flies from the lake but only last a few weeks. We hope that you return to our area.
4 out of 5
Recommended
for Everyone
by A verified traveler from Elmvale, ont

nice stay while taking our daughter to university.

Posted Jul 16, 2014
Cons: Teach your house keeping how to make a bed, detail cleaning in the rooms would be good. Bathroom not the cleanest.
We only stayed the night, the room could have been cleaner. The beds were not made very well, but were clean.
Comment from Hotel Management
Jul 18, 2014 by Angela, Hotel Management
Thank you Connie for your review, with our new summer students, it looks like we need to review the hotel standards to ensure that all important details are taken care of when it comes to guestrooms and having neat and tight beds.
5 out of 5
Recommended
for Everyone
by A verified traveler from Alberta

Best Western - North Bay

Posted Jul 5, 2014
Pros: Location. Cleanliness.
Cons: The door to my room needs adjustment. It was sticky.
Location: I was an overnight guest
I was greated by a pleasant agent. My room was quickly assigned. I did request an upgrade which was quickly given. The room was clean, pleasant, quiet. The restaurant staff was efficient, the meal was well presented, warm and prepared with attention. I will be coming back to this hotel.
Comment from Hotel Management
Jul 6, 2014 by Angela, Hotel Management
Thank you Marcel for your comment and that the staff made your stay memorable.
Comment from Hotel Management
Jul 6, 2014 by Angela, Hotel Management
Thank you Marcel for your feedback, glad our staff made you stay even better. Glad that you will be back again sometime.
3 out of 5
Recommended
for Everyone
by satisfied from niagara falls on

Comfort and convenience

Posted Jun 23, 2014
We stay at this hotel everytine we visit relative's in North Bay. The hotel has a nice pool and hot tub. Clean rooms and very friendly staff. The Italian restaurant on site was really good food. Thanks for a great visit. The only thing I can suggest is to have regular tea in the room. We only had decaffeinated. Thanks again.
Comment from Hotel Management
Jun 26, 2014 by Angela, Hotel Management
Glad your stay was enjoyable, I will make that change to also have regular tea in the guestrooms also. Have a wonderful week.
3 out of 5
by A verified traveler

Hotel was okay.

Posted Apr 25, 2014
Pros: Fairly reasonable.
Guestrooms could use some updating. Parking lot was filthy.
Comment from Hotel Management
Apr 28, 2014 by Angela Johnston, Hotel Management
Thank you for your feed back, with the quick snow melt.. We will be doing our spring clean up shortly.
4 out of 5
Recommended
for Everyone
by Cathy& Dave from Schomberg

Great location.

Posted Mar 11, 2014
A very good choice when we visited family. Close to everything, great pool to enjoy with our granddaughter, nice onsite restaurant. Wished there had been a mini fridge and microwave in the room though to keep snacks and drinks we'd brought for the little one.
Comment from Hotel Management
Apr 28, 2014 by Angela Johnston, Hotel Management
Thank you Cathy & Dave for your comments. We do have several rooms that offer fridges and microwaves. When booking please request or ask our GSA's as we have a few that can be rented.