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Reviews of Ramada by Wyndham Pinewood Park Resort North Bay

3 out of 5
Ramada by Wyndham Pinewood Park Resort North Bay
201 Pinewood Park Drive, North Bay, ON

Reviews

7.0

Good

Rating 10 - Excellent. 154 out of 663 reviews" "
Rating 8 - Good. 197 out of 663 reviews" "
Rating 6 - Okay. 149 out of 663 reviews" "
Rating 4 - Poor. 93 out of 663 reviews" "
Rating 2 - Terrible. 70 out of 663 reviews" "

7.0/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Verified traveler

Liked: Room comfort
Convenient but
Convenient patio door to parking lot , although couldn’t lock it. I have a sore back, the lower height of the bed made it easy to get in. The bathroom sink is too low which made it difficult for someone with a bad back. Room needs an upgrade, carpet, paint, & bedding
Stayed 2 nights in Dec 2023

10/10 Excellent

sylvie

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Christine

Traveled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
We have stayed here many times and never had any issues, this time it was under new management and oh my lord it was horrid. They had to switch us rooms 3 times in 24 hours, also the rooms were not cleaned as we found a pair of someone else's dirty underwear in the corner and the animal hair in the bathroom was gross. The smell of curry made you want to vomit overall was a horrible experience. They also didnt give us the room we booked saying the hotel was booked solid from a hockey team coming from ottawa and they of course never showed but there was a heck of alot of east indians that came out of the hotel at 9pm after the smell of curry made you feel ill. NEVER again will we stay at that hotel!!
Stayed 1 night in Dec 2023

6/10 Okay

CORY

Stayed 1 night in Dec 2023

8/10 Good

Sylvain

Liked: Cleanliness, staff & service, property conditions & facilities
Even though this hotel needs many upgrades, rooms were clean. We were able to secure a massive suite with a wood burning fireplace for only $150.00 a night.
Stayed 2 nights in Dec 2023

2/10 Terrible

Patrick

Disliked: Cleanliness, amenities, property conditions & facilities
The king suite hot tub room we wouldnt even go in hot tub because the ceiling above it is rotter and fallible down.
Stayed 1 night in Nov 2023

2/10 Terrible

Daniel

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Never again. Don't stay at this place if you have other options. The staff were all rude and seemed like they didn't care we were there. My wife and I paid for the suite. This is the most expensive room in the place. The bed was broken, when two of us were on it you could not lay down without falling to one side. The pillows were lumpy. The fireplace mantel was broken. The balcony carpet was disintegrated. There was graffiti in the furniture dating back to 2005. The jet tub was small and half of the jets didn't work. The bathroom floor did not feel clean and feet and floor towels were dirty after getting out of the tub. We went for breakfast at 9:35 the next morning. The restaurant is supposed to be open until 10. It wasn't. The guy walked out of the restaurant and said we are closed and then said he can open it just for us. We walked out and went across the road for breakfast. At checkout manager did not ask about our stay. It is shocking that Ramada has attached their brand to this neglected property with abysmal customer service.
Stayed 1 night in Nov 2023

2/10 Terrible

Shelley

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Based on the photos and the existing "star" rating, we were expecting much more than we received. It was very disappointing from the first day unfortunately. We received an email stating the restaurant was open Wednesday through Sunday but when we went to have breakfast Wednesday morning we were informed by the front desk that the restaurant was actually closed for repairs. The gym had a disconnected TV with cables hanging, no sanitation supplies, the pool and hot tub were closed, wall paper was peeling off the walls, carpets were dirty, staff at front desk were not friendly for the most part, business centre was not functional, and then there was the screaming children running up and down the halls and banging on our door throughout the night. Very disappointing to say the least. Will not recommend this property.
Stayed 5 nights in Oct 2023

4/10 Poor

Keri

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not Returning
Found used wax strips on the sofa bed my daughters were supposed to sleep in...
Stayed 3 nights in Nov 2023

6/10 Okay

Harm

Business traveler, Traveled with partner, Traveled with pets
Liked: Staff & service, amenities, property conditions & facilities
Ok but noisy with slamming doors,running and screaming kids.
Stayed 1 night in Oct 2023

10/10 Excellent

Amy

Liked: Staff & service
Stayed 1 night in Oct 2023

8/10 Good

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Quick check in. Good location across the road from casino
Stayed 1 night in Oct 2023

6/10 Okay

Benny

Traveled with family
Stayed 3 nights in Oct 2023

6/10 Okay

Jean Paul

Stayed 1 night in Oct 2023

6/10 Okay

Eugene

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

J'S

Stayed 1 night in Oct 2023

6/10 Okay

Gordon

Stayed 2 nights in Oct 2023

6/10 Okay

Shawn

Stayed 3 nights in Oct 2023

10/10 Excellent

nikki

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Building is lovely. Staff are friendly. Lots of amenities. Very clean. Love the toiletries they left for us. Fridge and microwave. The only small issue i had was that no where did it mention an extra free for my pet.
Stayed 1 night in Oct 2023

10/10 Excellent

Kevin

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Anjna on Oct 4, 2023
Dear Kevin. Thank you so much for leaving us a great ratings. Thank you so much for your business. We hope to see you again soon.

10/10 Excellent

karen

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Anjna on Oct 4, 2023
Dear Karen. Thank you so much for giving us great ratings. Thank you so much for your business. We hope to see you again soon.

4/10 Poor

Saturne

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The beds were very uncomfortable, there was a layer of dust on the lamps on lampshade and all around the bathroom and the room had a strong odour the mirror was filthy, was kept up till 2 in the morning by loud noise of swigging doors and the people next to me we’re very very loud and I am from Toronto I am used to noise , had a horrible night of rest and an all day convention the next day…needless to say very disappointed in my stay
Stayed 1 night in Sep 2023

6/10 Okay

Gregory

Traveled with group, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Building and rooms are quite dated. A lot of carpet
Stayed 1 night in Sep 2023

8/10 Good

Serge

Stayed 2 nights in Sep 2023

8/10 Good

Tyler

Liked: Cleanliness, property conditions & facilities
What I didn't like was that there was a 4 or 5 day period where there was no internet connection available.
Stayed 3 nights in Sep 2023

6/10 Okay

Harold

Disliked: Property conditions & facilities
Bed was falling apart very wallaby. Rate it a 3
Stayed 1 night in Sep 2023

8/10 Good

Guy

Stayed 2 nights in Sep 2023

8/10 Good

Lorna

Stayed 2 nights in Sep 2023

10/10 Excellent

Nic

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was quiet
Stayed 1 night in Sep 2023
Response from Anjna on Sep 15, 2023
Dear Nic, thank you so much for taking the time to leave us a great review. Your feedback is very much appreciated and we hope to see you again soon.

8/10 Good

Andrea

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
First room on ground floor facing the back had an exposed outlet/hole and exposed wiring, a dead bug and a strong odor. Staff was quick to change us rooms. Second room was better, but the shower had black mold growing on the caulking and black mold on the shower curtain. Bathroom floor was extremely sticky and my duve my cover had dirt on it. The parking lot was not well lit and there was no security cameras for safety. Aside from that... Staff was good. But after switching rooms once at 930pm, I just decided to call it a night for my family.
Stayed 1 night in Sep 2023
Response from Anjna on Sep 15, 2023
Dear Andrea, thank you so much for taking the time to leave us the review. We are very sorry to hear that your stay didn't meet your expectations. We apologize for the inconvenience you had during your stay. Thank you so much for bringing these issues to our attention and we will take the appropriate measures to resolve these issues. We hope to see you again in the future.

6/10 Okay

Jill

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Ghislain

Stayed 1 night in Sep 2023

2/10 Terrible

Shawn

Traveled with group, Traveled with partner
Disliked: Amenities
Place stinks! Literally. Smells like poop and dirty laundry… seems like the carpets have never been cleaned. Went to check in and the reservation we had booked the room was trashed and they had to book us into another room. The hot tub was full of mold… Over all just terrible experience…
Stayed 2 nights in Sep 2023
Response from Anjna on Sep 10, 2023
Dear Shawn, thank you for taking the time to write this review. I sincerely apologize for the inconvenience you experienced during your stay. Please be assured that we are taking appropriate measures to solve these issues to prevent future occurrences. We hope to see you again sometime in future.

6/10 Okay

Emma

Traveled with family
Liked: Cleanliness, staff & service
Rooms were clean but very dark ! The building defiantly could use some brighter lights. Our suit only had lamps which made it hard to see.
Stayed 2 nights in Sep 2023
Response from Anjna on Sep 10, 2023
Dear Emma, thank you for taking the time to write this review. We're sorry that your stay with us didn't meet your expectations. Be assured that we will take appropriate measures to solve this issue. My apologies again and we hope to see you again in future.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Anjna on Sep 10, 2023
Dear Paul, thank you so much for leaving us great rating. Thank you so much for your business. We hope to see you again soon.

10/10 Excellent

Sylvain

…….
Stayed 1 night in Sep 2023
Response from Anjna on Sep 10, 2023
Dear Sylvain, thank you so much for leaving us a great rating. Thank you so much for your business. We hope to see you again soon.

6/10 Okay

Janet MI

Traveled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Close to highway and amenities
Hotel could use some TLC - desk clerk was more worried about her dog than my check in, went to room and keys didn't work so had to go back - room needed a good dusting and the phone looked like it hadn't been cleaned for a LONG time, there was food and hair in the handset cradle, disgusting... On the plus side, our room was on ground level and we had the benefit of two patios and were able to park right outside our room. Very quiet and close to highway and amenities. Despite the dust, etc., I would go back because of the location.
Stayed 2 nights in Sep 2023
Response from Anjna on Sep 10, 2023
Dear Janet, thank you for taking the time to write this review. I sincerely apologize for the bad experience you had during your stay. I am very disappointed to hear that housekeeping staff did not meet your expectations. Please rest assured that we will make all the necessary efforts to resolve these issues. My apologies again and we hope to see you again in future.

8/10 Good

Corrine

Traveled with partner
Liked: Cleanliness, staff & service, amenities
As mentioned during check out, it was just the cleanliness of the toilet, needs to be cleaned on the exterior and not jus the inside. Perhaps use a lighter scented air freshner, in one area it was quite strong and hurt my nostrils.
Stayed 5 nights in Aug 2023
Response from Anjna on Sep 10, 2023
Dear Corrine, thank you so much for taking the time to write the review. I apologize for the bad experience you had during your stay. I am very disappointed to hear that housekeeping staff did not meet your expectations. Please be assured that we are working on it and we will take all the appropriate measures to resolve these issues. My apologies again and we hope to see you again soon.

8/10 Good

Joan

Traveled with family
Liked: Cleanliness, staff & service
Staff very good, food very good, no access to pool for disabled, rooms tidy and clean, halls could do with an update.
Stayed 2 nights in Aug 2023
Response from Anjna on Sep 15, 2023
Dear Joan, thank you for sharing your much-valued feedback with us. Thank you so much for your business. We hope to see you soon.

4/10 Poor

Jason

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Unfortunately our experience wasn't a great one. There was a dead mouse in the pool that I discovered after I was in it and nearly swam into it, the room was tidy but not clean, no one ever pulls back the curtains to wipe the dust back there. There was a Indian Christian Church Event or something of the sort on site so for both days when we were there we listened to a preacher and lots of gospel music. Wasn’t what we had in mind for our long weekend plans. The restaurant across the street was phenomenal would for sure recommend that. This hotel could really use an update.
Stayed 2 nights in Sep 2023

2/10 Terrible

Rollande

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Candy on the floor, tv wasn't working, no legs on the chair, computer chair doesn’t work, in the bathroom, toilet paper holder cannot put toilet paper because it’s too close to the toilet, and scratched my thigh on it, this room was shabby, needs to be fixed up
Stayed 1 night in Aug 2023

10/10 Excellent

Maurice

Stayed 1 night in Aug 2023
Response from Anjna on Sep 1, 2023
"Dear guest, thank you so much for giving us a great ratings. Thank you for your business. We hope to see you again soon."

10/10 Excellent

Lisa

Liked: Cleanliness
Stayed 1 night in Aug 2023

10/10 Excellent

Sara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My steak dinner was delicious and my wife’s chicken parm was perfect . Thanks
Stayed 1 night in Aug 2023
Response from Anjna on Sep 1, 2023
"Dear guest, thank you so much for leaving us a great review. We are glad to hear that you had enjoyed your meal at our restaurant. Thank you so much for your business. We hope to see again soon."

8/10 Good

Jeremy

Disliked: Property conditions & facilities
Stayed 3 nights in Aug 2023

10/10 Excellent

Karen

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Property is very run down. Bedroom and bathroom are clean but facilities are in need of major updates. Hot tub and golf course restuarant are closed which is disappointing as this is why we choose this hotel .
Stayed 1 night in Aug 2023

8/10 Good

Les

Traveled with family
Liked: Amenities
Nice pool outside
Stayed 1 night in Aug 2023
Response from Anjna on Aug 25, 2023
"Thank you so much for leaving us a great review. Thank you for your business. Hope to see again soon."

4/10 Poor

Ginette

Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Anjna on Aug 26, 2023
"I am sorry to hear that your stay didn't meet your expectations. We hope that you will give us another opportunity to better serve you in the future."

2/10 Terrible

Elisha

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Hot tub was not installed despite it saying it was really filthy building inside and out old and filthy
Stayed 2 nights in Aug 2023

10/10 Excellent

Christina

Liked: Staff & service
Stayed 2 nights in Aug 2023
Response from Anjna on Sep 1, 2023
"Dear guest, thank you so much for leaving us a great rating. Thank you for your business. We hope to see you again soon."