Exterior

Reviews of La Quinta Inn & Suites by Wyndham Cincinnati NE - Mason

2.5 out of 5

Reviews

7.0

Good

Rating 10 - Excellent. 284 out of 1010 reviews" "
Rating 8 - Good. 262 out of 1010 reviews" "
Rating 6 - Okay. 190 out of 1010 reviews" "
Rating 4 - Poor. 126 out of 1010 reviews" "
Rating 2 - Terrible. 148 out of 1010 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Nicole

It was nice
Stayed 2 nights in Mar 2024

6/10 Okay

Goldie, West Chester

Traveled with family
Liked: Staff & service
Na
Stayed 2 nights in Mar 2024

6/10 Okay

Jennifer

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Upon arrival, check in was a breeze. The room itself was older, the carpet, tub, and bedding all showed wear and could have used a thorough cleaning. However, it was not dirty. We only had 3 towels so I asked for more at the front desk and was I d Formed there were non but I could grab some of the smaller pool towels. No biggie. Pool facility was very worn down, paint peelings sticking to wet feet from the ground and some guests were hosting a birthday party so there was wrappers and parts of cupcakes on the floor. The pool and hot tub seemed clean enough otherwise. All the furniture should be replaced. Rusty, moldy and chairs missing pieces. Breakfast was pretty good. Lots of variety and hot options. No one came to clean up the room on the second day. Just annoying because the trash wasn’t emptied and we didn’t have space to hang up all the towels so they were getting gross. Shortage of towels for swimming the second night but we made due. The next morning after breakfast I asked if there were towels for swimming and was told a load was finishing in 20 minutes but they were out until then. We let the kids swim and came to grab towels 45 minutes later to be told there were zero towels for us to use….no pool, hand, bath or any towels period. So our kids got out of the pool, dripped going to our room and we used the same towels again. How can you not have any towels for a weekend??? Laundry was on site so why weren’t things being washed for guests to use?
Stayed 2 nights in Mar 2024

10/10 Excellent

Raghav, Lewis Center

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location. Had a good stay.
Stayed 2 nights in Mar 2024

10/10 Excellent

Andrew

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff seems like a good normal caring person .
Stayed 1 night in Mar 2024

8/10 Good

Dana

Traveled with family
Liked: Cleanliness, staff & service, amenities
This place was decent. The room was average and it was clean. Unfortunately the pool was closed for repair so my kids were a little bummed. The breakfast was good with lots of variety. The gentleman at the front desk was great and the lady at breakfast was so kind. Went out of her way for my kids!
Stayed 1 night in Mar 2024

6/10 Okay

Trisha

Liked: Cleanliness, staff & service
Mike was great. The pool is small
Stayed 1 night in Mar 2024

6/10 Okay

Rochelle

Liked: Staff & service
It was good enough for a 1 night stay. When we turned on the light in the bathroom, the vent automatically comes on. Well... it filled the bathroom with a weed like odor. Also, the guest were quite noisy, but that is not at the fault of the hotel.
Stayed 1 night in Mar 2024

10/10 Excellent

Glenda

Stayed 1 night in Mar 2024

10/10 Excellent

DEBORAH

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was super nice! The rooms were very nice! The breakfast was AMAZING (biscuits and gravy, sausage, eggs, toast, beagles, waffles, muffins, yogurt and etc). The only thing I would change about the hotel room was the lighting in the bathroom mirror area as the lighting was very dim in that area. We didn't use the pool but we looked at that area and it looked nice. It was great that they had a washer and dryer on the 4th floor so I was able to wash my daughters soccer uniforms between games over the weekend. This hotel is located in a great area that is convenient to get to different soccer fields, restaurants and shopping areas. You get A LOT with this hotel for the low cost it is to stay.
Stayed 2 nights in Feb 2024

4/10 Poor

Stephanie

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The hottub was lukewarm, cooler than bath water and filthy. A tan color was the water. Thw place was filthy, there was stains on the bed comforters, hair on the floor in the bathroom. We were only there dor one night and only there to sleep pretty much or else we woule have went elsewhere.
Stayed 1 night in Feb 2024

10/10 Excellent

Keith

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was cool

8/10 Good

Janetta

Traveled with family
Liked: Cleanliness, staff & service, amenities
The room smelled like smoke, but the hotel was perfect for the price. The breakfast was nice.
Stayed 2 nights in Feb 2024

8/10 Good

mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great the front desk helped me out Friday night when we checked in because our first room the beds weren't made and it didn't look like it was clean very well so they switched us to another room well then the keys didn't work for that room so they switched us to a third room and we had a good time and really enjoyed it I will definitely be coming back
Stayed 2 nights in Feb 2024

8/10 Good

Nicole

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free Hot breakfast included and the staff was friendly

10/10 Excellent

Jami

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Tammy

Stayed 1 night in Feb 2024

4/10 Poor

Lloyd

Disliked: Cleanliness, property conditions & facilities
The property is dated and shows it. Elevator hard to get cart into. Narrow hallways. Poor job on repaint. Dirty non functioning vent fan in bathroom without a cover. Deinstalled ceiling fan can still see dirt tracks on popcorn ceiling. Patched ceiling without repainting. Sliding window off track won’t close.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

Logan

Liked: Amenities
Great

8/10 Good

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice
Stayed 1 night in Feb 2024

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Larry

Traveled with family
Liked: Amenities
Good
Stayed 1 night in Jan 2024

10/10 Excellent

Ricardo

Traveled with group, Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Breakfast good
Stayed 1 night in Jan 2024

8/10 Good

Evan

Traveled with partner
Liked: Staff & service
Needed a night away while maintenance was being done at home. La Quinta had done very well for both price and availability. Cons- it feels old and well used. Wouldn’t stay here on a personal vacation, as I’d rather pay more for a better quality stay. All room decor, picture frames & lamps, were dusty. Near the top of our bed frame were leftover fingerprints from the previous tenant/lovers night.
Stayed 1 night in Jan 2024

8/10 Good

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Michel

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The person at the desk =. No smile at all, give no informations , speak less as possible.
Stayed 1 night in Jan 2024

6/10 Okay

Flora

Traveled with family
Not very clean
Stayed 3 nights in Dec 2023

2/10 Terrible

Sarah, Milan

Disliked: Staff & service, amenities, property conditions & facilities
The people above us kept letting their kid jump off the bed and run around until about 2:00am. I had to call the desk twice and even then it did not stop. Our room was on the second floor above the front entrance and two people were having a loud conversation outside the door that woke us up around 4:30. The walls and windows are paper thin and you can hear everything!
Stayed 1 night in Dec 2023

8/10 Good

Alexander

Traveled with family
Clean! Very nice staff!
Stayed 1 night in Jan 2024

6/10 Okay

Milarka

Stayed 4 nights in Dec 2023

4/10 Poor

Sonya

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Key card had to be reset multiple times.. was kept awake until 4am because staff either couldnt or disnt do anything about guest on floor above us..had to change rooms because heat stopped working in our room... chemicals in spa were too strong and spa was way to hot to be in more than a minute or two.... staff left spilled food in and around elevator for hours before cleaning it up... night front desk staff was never there when needed i had to go look for them... very unrestful very unrelaxing stay. Will never stay here again.
Stayed 2 nights in Dec 2023

10/10 Excellent

Patricia

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Melinda

Traveled with partner
Floor had not been vacuumed and they tried to give us a single double bed when we paid for a single king size bed. Pool and hot tub looked dirty.
Stayed 1 night in Dec 2023

8/10 Good

Valerie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Steven

Liked: Staff & service
The hotel is a little run down and dirty in halls that I saw. Bathtub/shower is filthy with what looks to be black mold and rust. Won’t be using the shower.
Stayed 1 night in Dec 2023

6/10 Okay

Paul

Liked: Staff & service, room comfort
Comfortable bed.
TV didn't work. Bed was very comfortable. Breakfast was not the best, but it was edible. Carpeting in the room appeared clean however it was actually in need of a deep cleaning. The pool was over chlorinated. Not a bad place to spend a night, the room is quiet with only occasional sounds in the hallway. The walls appear to be well insulated.
Stayed 1 night in Dec 2023

8/10 Good

Christie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Tim

Liked: Cleanliness, property conditions & facilities
When I arrived in the lobby there was no one to check me in. There was one other person waiting. 10-15 minutes later there were 5 of us waiting for attention before anyone showed up.
Stayed 1 night in Dec 2023

10/10 Excellent

Donald

Liked: Cleanliness
Stayed 1 night in Dec 2023

10/10 Excellent

Billy

Stayed 1 night in Dec 2023

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice smaller hotel
I stayed at this hotel for birthday trip. The pool snd hot tub were great. The hotel staff were pleasant and the rooms were clean and comfortable. I really have no complaints.
Stayed 4 nights in Nov 2023

10/10 Excellent

Sha'Nia

Stayed 1 night in Dec 2023

10/10 Excellent

Haley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

6/10 Okay

Danielle

Traveled with group, Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Hotel was decent. Staff was rude.
Not the worst place I've stayed, but not the best. The hotel clerk when we arrived on Saturday evening was not that nice. He didn't explain anything to us regarding the stay. I pretty much had to pull teeth to get any details out of him. The remote wasn't working for the TV in our room. Refrigerator wasn't cold at all. The next day when we checked out, the kids were swimming and the hotel clerk came in and very rudely asked if they were with me and seemed angry they were in there. The place was clean, but not as nice as the pictures made it out to be. Especially the pool area.
Stayed 1 night in Dec 2023

4/10 Poor

Tyreese

Disliked: Cleanliness
Stayed 1 night in Dec 2023

6/10 Okay

Michelle

Stayed 2 nights in Nov 2023

8/10 Good

Keri

Liked: Property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Matt

Business traveler
Liked: Cleanliness, staff & service, amenities
So although this place was nice after getting settled in my room and having dinner I go to take a shower and let the water run a bit before getting in. I pulled back the curtain and the tub was almost over flowing with water. I waited a bit to see if it would drain and it didn't. Called down to the front desk and they did move me rooms. After that all went well.