Lobby lounge

Reviews of Courtyard by Marriott Fort Lauderdale East/Lauderdale-by-the-Sea

3 out of 5
Courtyard by Marriott Fort Lauderdale East/Lauderdale-by-the-Sea
5001 North Federal Highway, Fort Lauderdale, FL

Reviews

8.4

Very Good

Rating 10 - Excellent. 470 out of 1001 reviews" "
Rating 8 - Good. 359 out of 1001 reviews" "
Rating 6 - Okay. 99 out of 1001 reviews" "
Rating 4 - Poor. 41 out of 1001 reviews" "
Rating 2 - Terrible. 32 out of 1001 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
It was great
Stayed 2 nights in Mar 2024

10/10 Excellent

Dean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was quick and easy. We were greeted by Flavia, who was very polite and helpful in answering our inquiries. Although there are some renovations on-going in areas, we found our room Immaculate. I would gladly stay again the next time we come to Fort Lauderdale.
Stayed 1 night in Mar 2024
Response from . on Mar 17, 2024
Thank you very much for your feedback! We always aim to provide the best guest experience and we appreciate you acknowledging our efforts.

6/10 Okay

Joy

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
The front desk was rude when we reported a problem. There was no microwave in room. The coffee maker made one cup at a time and had to be unplugged to turn on and off. The roll away bed barely fit in room. The wifi was not password protected and did not work most of time.
Stayed 2 nights in Feb 2024
Response from . on Mar 8, 2024
Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and we sincerely apologize for failing to meet your expectations.Please contact us at your earliest convenience to learn more about your experience with us.We hope you choose to stay with us again when your travels bring you back to the area.

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities
Staff was great but no hot tub no weight room and an obnoxious loud mouth mope running his mouth at the pool probably a retired Chicago cop or mobster wanna be a total jerk,Evangaline was great the food for breakfast was very good fix the hot tub and get the weight room intact,I realize you can only do so much with these loudmouth Italians they are probably laundering money through Anthony s restaurant I will deal with them myself ,a good staff and clean but you need to get the upgrade done.
Stayed 7 nights in Feb 2024
Response from . on Feb 24, 2024
Thank you for taking the time to share your recent experience with us. It is through guest feedback that we are able to improve upon the overall experience provided to our guests.We do strive to delight our guests and we hope you will consider our hotel on your next visit to the area so that we can deliver on the guest experience you deserve.If there is anything else, we can assist you with do not hesitate to let us know.

8/10 Good

Hamaza

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from . on Feb 24, 2024
Thank you very much for your feedback! We always aim to provide the best guest experience and we appreciate you acknowledging our efforts.

4/10 Poor

David

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nobody gave us not one warning that the place was under construction
Stayed 1 night in Dec 2023
Response from . on Feb 19, 2024
Thank you for taking the time to share your recent experience with us. It is through guest feedback that we are able to improve upon the overall experience provided to our guests.You brought to our attention that your recent stay was less than perfect.We do understand how frustrating it is to encounter our renovation process during your stay and the inconveniences this brings to you.We do sincerely apologize for having failed to meet your expectations during your stay.We do strive to delight our guests and we still hope you will consider our hotel on your next visit to the area when our renovation process gets completed so that we can deliver on the guest experience you deserve.If there is anything else, we can assist you with do not hesitate to let us know.

8/10 Good

JAMES, Greensboro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the property and the location. This last stay the balcony was not as clean as it should be due to pigeons camping out there.
Stayed 5 nights in Jan 2024
Response from . on Feb 19, 2024
Thank you for taking the time to share your recent experience with us. It is through guest feedback that we are able to improve upon the overall experience provided to our guests.You brought to our attention that your recent stay was less than perfect.We do strive to delight our guests and we would love to hear a little bit more about your past stay with us in the hopes that we can excel the next time that you come to our property.We hope you will consider our hotel on your next visit to the area so that we can deliver on the guest experience you deserve.If there is anything else, we can assist you with do not hesitate to let us know.

4/10 Poor

MATERON

Liked: Cleanliness
delay to have acces to room after 4 pm
Stayed 1 night in Jan 2024
Response from . on Feb 19, 2024
Thank you for taking the time to share your recent experience with us. It is through guest feedback that we are able to improve upon the overall experience provided to our guests.You brought to our attention that your recent stay was less than perfect.We do strive to delight our guests and we would love to hear a little bit more about your past stay with us in the hopes that we can excel the next time that you come to our property.We hope you will consider our hotel on your next visit to the area so that we can deliver on the guest experience you deserve.If there is anything else, we can assist you with do not hesitate to let us know.

10/10 Excellent

KAY, Streamwood

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from . on Feb 19, 2024
Thank you very much for your feedback! We always aim to provide the best guest experience and we appreciate you acknowledging our efforts.

2/10 Terrible

Sheila

Stayed 1 night in Jan 2024
Response from . on Feb 19, 2024
Thank you for taking the time to share your recent experience with us. It is through guest feedback that we are able to improve upon the overall experience provided to our guests.You brought to our attention that your recent stay was less than perfect.We do strive to delight our guests and we would love to hear a little bit more about your past stay with us in the hopes that we can excel the next time that you come to our property.We hope you will consider our hotel on your next visit to the area so that we can deliver on the guest experience you deserve.If there is anything else, we can assist you with do not hesitate to let us know.

8/10 Good

Brooke

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Jan 2024
Response from . on Feb 19, 2024
Thank you very much for your feedback! We always aim to provide the best guest experience and we appreciate you acknowledging our efforts.

4/10 Poor

Hayley

Stayed 1 night in Dec 2023
Response from . on Feb 19, 2024
Thank you for taking the time to share your recent experience with us. It is through guest feedback that we are able to improve upon the overall experience provided to our guests.You brought to our attention that your recent stay was less than perfect.We do strive to delight our guests and we would love to hear a little bit more about your past stay with us in the hopes that we can excel the next time that you come to our property.We hope you will consider our hotel on your next visit to the area so that we can deliver on the guest experience you deserve.If there is anything else, we can assist you with do not hesitate to let us know.

10/10 Excellent

gregory

Stayed 5 nights in Dec 2023
Response from . on Feb 19, 2024
Thank you very much for your feedback! We always aim to provide the best guest experience and we appreciate you acknowledging our efforts.

8/10 Good

Adrienne

Liked: Cleanliness, staff & service, property conditions & facilities
Will be nice after the construction
We stayed for surgery and recovery. We told the agent this at check in. She put us on a floor where most construction work had been completed, but we could still hear all the noise. We were also told at check in that construction would stop on the weekends; however, construction did not stop on the weekend we were there. It made recovery and resting very difficult.
Stayed 5 nights in Nov 2023

2/10 Terrible

Alexis

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The property is under severe reconstruction, the contractors were actively knocking and banging. The condition of the hotel does not match the pictures on Expedia. The hotel is small and old and outdated. It sits right on the corner of a very busy highway intersection.
Stayed 2 nights in Dec 2023

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Under construction but great place.
Stayed 1 night in Dec 2023

10/10 Excellent

TeKoya

Traveled with family
Liked: Amenities, property conditions & facilities
The renovations were nice.
Stayed 2 nights in Nov 2023
Response from . on Nov 21, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

norman

Liked: Cleanliness
Stayed 4 nights in Nov 2023
Response from . on Nov 28, 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Terry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet Location
Stayed 1 night in Nov 2023
Response from . on Nov 12, 2023
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Savino

Disliked: Property conditions & facilities
Stayed 8 nights in Oct 2023
Response from . on Nov 12, 2023
Thank you for your feedback. We will be addressing your concerns.

8/10 Good

richard

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pool to chill at before next destination next day
Stayed 2 nights in Oct 2023
Response from . on Nov 3, 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Kimberly

Stayed 2 nights in Oct 2023
Response from . on Nov 12, 2023
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

Kiarie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Response from . on Oct 1, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend
Check in was quick, the rooms were clean and the entire hotel smelled like it had been thoroughly cleansed. Pool area is well maintained and there were more than enough pool towels and seating.
Stayed 1 night in Sep 2023
Response from . on Sep 22, 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

tosha

Stayed 2 nights in Sep 2023
Response from . on Sep 22, 2023
Thank you for your feedback. We will be addressing your concerns.

6/10 Okay

Bryan

Liked: Staff & service
Stayed 2 nights in Sep 2023
Response from . on Sep 19, 2023
Thank you for your feedback. We will be addressing your concerns.

4/10 Poor

Lisa

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
I was pretty disappointed with the hotel. It was kind old and very cold. The room was clean but dirty bathroom.
Stayed 1 night in Sep 2023
Response from . on Sep 19, 2023
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine
Just fine
Stayed 1 night in Sep 2023
Response from . on Sep 17, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were exceptional. Several that helped at different times were ready to involve themselves and help accommodate our needs. Building, rooms, and grounds are all in fine condition, large and comfortable. Local area surrounding hotel very convenient for any need. I will not hesitate to stay there any time I am in Ft Lauderdale
Stayed 7 nights in Sep 2023
Response from . on Sep 16, 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Michel

Traveled with partner
Disliked: Property conditions & facilities
Ok
Stayed 10 nights in Sep 2023
Response from . on Sep 16, 2023
Thank you for your feedback. We will be addressing your concerns.

8/10 Good

Tavonia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from . on Sep 16, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Rae

Traveled with partner
Liked: Amenities
The staff was very courteous and friendly.
Stayed 3 nights in Sep 2023
Response from . on Sep 11, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Courtyard - 10/10
Gail at the restaurant/bar is a godsend and an Angel. She was so kind, considerate, and refreshingly genuinel. Extremely professional and an exemplar of customer service. She needs a raise!
Stayed 2 nights in Sep 2023
Response from . on Sep 9, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

DELIA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. However, their double sleeping sofa bed is a full size bed not double. Other than that, it’s a nice place to stay at.
Stayed 3 nights in Aug 2023
Response from . on Sep 5, 2023
Thank you very much for your feedback! We always aim to provide the best guest experience possible, and we appreciate you acknowledging our efforts.

10/10 Excellent

Curtrina

Stayed 2 nights in Sep 2023
Response from . on Sep 5, 2023
Thank you very much for your feedback! We always aim to provide the best guest experience possible, and we appreciate you acknowledging our efforts.

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Aug 2023
Response from . on Aug 29, 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023
Response from . on Aug 29, 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Jessica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice and clean and the staff was exceptionally friendly and helpful. The room was spacious, but the bed was a little too firm for my liking and I woke up super stiff. The AC was frigid and set at 54 degrees! We couldn’t figure out how to get it to stop cooling despite having it set to 75. There did not seem to be a happy medium there. Again, the friendliness of the staff made it worthwhile, though! If you like firm beds, this would probably be a great place to stay!
Stayed 3 nights in Aug 2023
Response from . on Aug 29, 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Carolyn

Business traveler, Traveled with family
Disliked: Amenities
A convenient location, good parking, and staff were professional and helpful. The only area of improvement would be to have available some coffee in the lobby. They have a restaurant with a limited menu and charge for coffee. The coffee maker is in the closet in the room but you otherwise have to pay for it in the lobby. I would stay there again but would bring my own creamer and make coffee in my room.
Stayed 1 night in Aug 2023
Response from . on Aug 29, 2023
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Fatma

Disliked: Staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023
Response from . on Aug 29, 2023
Thanks for staying with us. We appreciate your feedback. Please reach out to us to see how we could have improved during your stay.

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from . on Aug 29, 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

STANISLAO

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that it was clean. That is very important to me. We will definitely stay again.
Stayed 1 night in Aug 2023
Response from . on Aug 29, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Windbler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hospitality.
Stayed 1 night in Jul 2023
Response from . on Aug 29, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Shannon

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reviews were on point. Quiet location, easy access.
Stayed 3 nights in Jul 2023
Response from . on Aug 29, 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Jasmine

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Hotel overall was nice with friendly staff. Rooms are nice and clean but my room had baby roaches in it coming from under the tv and when I told the staff they didn’t seem to really care. I asked if they wanted to come and take a look and she stated no that they would come and check once we were out of the room. Front desk staff was really nice. This location is about 15 mins from Fort Lauderdale Beach. I would stay again. I know that somethings are out of there control but I think the staff should be more concern about the guest issues.
Stayed 2 nights in Jul 2023
Response from . on Aug 29, 2023
Thanks for staying with us. We appreciate your feedback. We are addressing this concerns with the team to prevent them from happening again.

10/10 Excellent

Stephanie, Bradenton

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet, relaxing
Stayed 2 nights in Jul 2023
Response from . on Aug 29, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

nicole

Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed hete before, enjoyed my stay then.
Stayed 1 night in Jul 2023
Response from . on Aug 29, 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Takeilah

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

4/10 Poor

Lise

Stayed 1 night in Jun 2023

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023