Thank you for your feedback Brianna!

Thanks for the feedback Ferdinand! Our housekeeping staff will be happy to hear that their hard work has been recognized. If there was anything aside from updating that we could have done to make your stay more enjoyable, we would love to hear from you.

Thank you for the amazing review Brielle! We are so glad to hear you enjoyed your stay despite our current hot tub closure, and we are very grateful for your patience in the meantime.

So sorry about the inconvenience Monica. It looks like you attempted a same-day cancellation. Since our cancellation policy requires notification of cancellation at least 24 hours before check-in, the desk agent that you spoke with requested that you call management in the morning, as she was not authorized to waive the cancellation-fee for a same-day cancellation. Since you never called back, and we no longer have any other locations in the area, we are not able to waive a same-day cancellation fee for the reason you've provided. We also hadn't heard anything until Expedia called us two weeks later, so a refund would not be possible. Our cancellation policy ensures that guests give us enough notice that the room is capable of being rented to someone else. That room was held throughout the entire night, and we were unable to rent it. We apologize for any inconvenience this may have caused you, and suggest that in the future, your reservations are made with more caution. Your complaint has been pushed forward to management, please let us know if there is anything more we can do to help you.

Thank you for taking the time to let us know about your stay. While we are working on getting our hot tub fixed, and have resolved the abandoned items on our property thanks to the wonderful local PD's assistance, we are very sorry to hear about the conditions of the room you were staying in. The issues you experienced during your stay are being pushed forward to the correct departments so we can get things resolved. Thanks again for letting us know how we can better improve, your feedback means a lot to us.

Thanks for the excellent review David! We are glad to hear that you enjoyed your stay with us. We hope to have our current breakfast situation solved sometime soon with East Coast Eats and Sweets opening up in our restaurant next door, but we appreciate your patience with us in the meantime.

Thank you Daniel, for taking time to leave us some great feedback on your stay with us. We are happy to hear you enjoyed your stay, and that our staff did a great job. Still, we are sorry to hear that you weren't quite pleased with our pool area. While we can't do much about the temperature feeling too cool (our pool temperature is dictated by the Oregon Health Department's guidelines), we do like to take our guest's feedback to better the experience we can provide. Although we keep the water chemically balanced and clean, your concerns about the overall look of the pool are being pushed forward to the correct departments so we can improve on ourselves for our guests.

Thank you for the excellent review Nilza! We are glad to hear that you enjoyed your stay with us.

Thank you for giving us some feedback on your stay Kip! I'm so sorry that things didn't go as well as they should have. It looks like the reason we couldn't check you in was because your early check in approved by management was for 2pm, and you originally came in at 1pm. Our desk agent at the time was not authorized to waive three hours' worth of early check-in fees since check-in time starts at 4pm, and management had already waived two of them. We are also trying to find who had left you waiting in the lobby, according to our cameras, we actually had two desk agents at the front desk between 5pm and 6pm. Please let us know if you had maybe come back in at a different time that day so we can further investigate and hopefully get the matter resolved. Since there is usually one desk agent on at a time, sometimes there will be short amounts of time that the desk will be unoccupied while that agent is using the bathroom or running extra supplies to other guests. However, if you were left waiting unattended for an extended period of time, we would like to find out why, and prevent it from happening again. Unfortunately, none of our desk agents at the hotel can offer any discounts for your stay because you booked through a 3rd party website. We will however, push these issues forward to the correct departments to get any issues resolved. Thanks again Kip, we hope you have a wonderful day.

Thanks a ton for the amazing review Sopheap, we are glad to hear that you've enjoyed your stay with us!

Thank you Kevin for the amazing review! We are all very happy to hear that you enjoyed your stay, and we're looking forward to any future visits from you.

Thanks a lot for the great review Kim! We are glad to hear that you enjoyed your stay with us.

Thank you Thomas and Debra for the outstanding review! We are glad to hear that you enjoyed your stay, and that you were so pleased with our hospitality and dog-related amenities. Your dog was also very friendly and polite, just like you guys. We do hope you stay with us again sometime!

Thank you for the great review Luke, we are happy to hear that you enjoyed your stay with us!

Thanks for the excellent review Mary! We're glad to hear you enjoyed your stay with us.

Thank you for the great review Stancey! We do hope you choose to stay with us again sometime.

Thanks Narith, for the excellent review! We're happy to hear you enjoyed your stay with us.

Thank you Jolie for your excellent review!

Hello Joseph, thank you for leaving us an incorrect and not factual review. The General Manager was present during your check in process. You were asked if you had a dog with you. You stated you did not. Upon you guest going back and forth with items to your rooms. She brought in a small dog in her arms. The desk agent with the GM upon noticing the dog informed your guest that you will be charged for the pet.Service animals are not held by their owners as they have to be ready to perform their tasks they have been trained to perform. The next day upon you asking about the fee both you and your guest started becoming hostile towards my desk agent working. Upon your check out date, due to your behavior with the previous agent, we refused to extend your stay. Upon us telling you that, you started to yell and and yet again became hostile towards the desk agent, at which point we had to call the police to remove you off the property. Non of the staff members broke any Shilo Inn policy, or Local, State, Federal Laws.

Thank you Raymond for your feedback.

Thank you Peggy for your review.I am sorry your room was freezing when you arrived. Due to measures to save on energy during the year we don't pre-heat or pre-cool rooms. We also don't know which rooms will be occupied until the guest checks in. As such we don't want to heat or cool rooms that may end up empty.Our pool and hottub has been listed on Expedia as not available for some time. We do recommend for guests to contact the hotel directly for Information about what we have to offer, and to verify that our select amenities are open during your stay.

Thank you Anna for your feedback. I am sorry that your stay wasn't great. Is there anything we could have done during your stay to have made it better?

Thank you for taking the time to leave a review. I am sorry that your stay wasn't to the full expectations. I have directed your concerns to the proper departments. I am glad you enjoyed our water pressure and the shower head. Thank you for choosing Shilo Inn Warrenton, I do hope you give us another chance.

Thank you for taking the time to leave a review. Thank you for choosing Shilo Inn Warrenton.

Thank you for taking the time to leave a review. Was there anything about your stay we could have helped with to make your stay better? Please contact us so we deal with the issues you may have experienced. Thank you for choosing Shilo Inn Warrenton.

Thank you for taking the time to leave a review. Was there anything we could have done to make your stay better? Please contact us. Thank you for choosing Shilo Inn Warrenton.

Thank you for taking the time to leave a review. I am sorry that the Front Desk agent was rude, do you know who you dealt with? This is not the normal of our desk agents we have working here.Thank you for choosing Shilo Inn Warrenton.