All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
I booked my reservation and when I arrived at the front desk the front clerks wasn’t available and their system was down and I couldn’t be booked which isn’t thier fault but the accommodation of being told in advance would’ve been a better experience
Tamika
Stayed 1 night in Nov 2023
Response from Hotel Management on Dec 2, 2023
Dear Tamika, Thank you for posting a review of your recent visit to our hotel. We were disappointed to read about your experience and apologize for the issues you had with your reservation. Please be assured we will take appropriate action where necessary to serve you better in the future. We appreciate your business and hope you will consider staying with us again so we can provide you with the hospitality you should have experienced on this visit. We look forward to welcoming you back to our hotel.Sincerely, Hotel Management
Dear Cynthia, Thank you for your thoughtful review. We appreciate you choosing Extended Stay America while in the area. Our goal is to provide every guest with an exceptional stay. It is observations like yours that give us the valuable information we need to serve our guests better, and we thank you for sharing them. We look forward to your return!Sincerely,Hotel Management
Dear Terron, Thank you for taking the time to share your experience with us. We are delighted to hear that your check-in process was smooth and that you found our staff friendly. Our team takes pride in providing excellent service to our guests, and your feedback is greatly appreciated. We look forward to welcoming you back on your next visit and hope to continue exceeding your expectations. Safe travels!SincerelyHotel Management
Fairly quiet except for some street noise at times.
Marc
Stayed 7 nights in Sep 2023
2/10 Terrible
dong young
Traveled with family
Jul 31, 2023
Liked: Cleanliness
Disliked: Staff & service, amenities
I require to discard trash. Limited front desk hours plus hard to find staff at the front desk during hours. Old refrigerstor noise wakes mep up at night and running too iften times.just 2 towels for 3 days. No utensil and kitchenwares. I have to buy.
dong young
Stayed 3 nights in Jul 2023
Response from Hotel Management on Aug 1, 2023
Dear dong young, Thank you for choosing to stay at our hotel. Please accept our apologies for the inconvenience you experienced due to our staff not being responsive to your needs. We have also noted your comments regarding the refrigerator, and we understand your frustration regarding the various issues you described. Rest assured that these issues have been addressed with our team and will not be repeated. We truly hope you will give us another chance to prove that we are committed to providing outstanding hospitality to each guest. We hope to see you again soon.Sincerely,Hotel Management
2/10 Terrible
Verified traveler
Traveled with family
Jul 31, 2023
I can't register
since there were no rooms available
Verified traveler
Stayed 1 night in Jul 2023
Response from Hotel Management on Aug 1, 2023
Dear Guest, Thank you for reviewing our hotel. We are very sorry for the inconvenience you had. Feedback such as yours helps us identify areas where we can improve. Please rest assured we have discussed your comments with our team members so we can provide you with a much more satisfying experience in the future.Sincerely,Hotel Management
2/10 Terrible
Anton
Business traveler
Jun 20, 2023
when I arrived, they told me that there were no available rooms and the money was debited from the card, I ask you to refund the payment for the room since I could not stay in this hotel
Anton
Stayed 1 night in Jun 2023
Response from Hotel Management on Jun 22, 2023
Dear Anton, Thank you for the feedback. We were disappointed to learn about your experience. We try to provide the accommodations requested based on availability; therefore, we regret not meeting your expectations. If we may be of any further assistance, please reach out to us directly at the hotel. We are grateful for your feedback and your patience.Sincerely,Hotel Management
No pots, pans, or utensils made the kitchen useless.
jim
Stayed 2 nights in May 2023
Response from Hotel Management on May 30, 2023
Dear jim, Thank you for taking the time to review your recent stay at Extended Stay America. We apologize for any inconvenience caused by the absence of pots, pans, and utensils in your room's kitchen. We strive to provide a fully equipped kitchen for our guests, and we fell short of this aspect during your stay. Your feedback is valuable to us, and we will review and address the availability of kitchen supplies to ensure a more satisfying experience for our guests in the future. We appreciate your understanding and hope you will consider staying with us again, allowing us to provide you with a better experience. If there is anything else you would like to share or if there is anything we can do to assist you further, please let us know.Sincerely,Hotel Management
10/10 Excellent
Eileen
May 7, 2023
Eileen
Stayed 1 night in May 2023
6/10 Okay
Kathleen Joan
Traveled with family and small children, Business traveler
The receptionist wasn't there when we came to check in and took forever to come down, also you really can't tell she is the receptionist as she was wearing plain short short clothing.
Kathleen Joan
Stayed 1 night in Apr 2023
Response from Hotel Management on May 5, 2023
Dear Kathleen, Thank you for evaluating your experience. We are glad you had a pleasant stay overall. Please accept our apologies for the inconvenience you experienced due to our staff not being responsive to your needs. We have shared your comments with our team so we can take the appropriate action moving forward. Thank you again for your sincere feedback. We hope to have the opportunity to welcome you back soon.Sincerely,Hotel Management
10/10 Excellent
vedantham
Business traveler
Mar 15, 2023
Liked: Cleanliness, staff & service
Liked Cleanliness.
vedantham
Stayed 2 nights in Mar 2023
Response from Hotel Management on Mar 16, 2023
Dear vedantham, Thank you for staying with us and posting your excellent review. Our team strives to deliver a homelike stay with seamless service and accommodations at a very affordable price. Therefore, we are genuinely pleased that you enjoyed our exceptionally clean hotel. We will share your generous comments to recognize our housekeeping team for a well-done job. It was a pleasure hosting you, and we look forward to welcoming you back to Extended Stay America.Sincerely, Hotel Management
2/10 Terrible
Raul
Mar 7, 2023
Raul
Stayed 1 night in Mar 2023
2/10 Terrible
Pam
Traveled with family
Oct 17, 2022
Disliked: Staff & service, amenities
Amenities were extremely limited. A kitchenette without dishes, cutlery, pans. Elevators didn't work. No staff on site for 12 hours every day - even the police could not believe it! You could not pay us to stay there again.
Pam
Stayed 2 nights in Oct 2022
Response from Hotel Management on Oct 18, 2022
Dear Pam, thank you for choosing our hotel on your recent visit to the area. We are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. Your feedback is shared with the concerned team to review the areas mentioned. Please consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management
Felipe, thank you for sharing your experience with fellow travelers. We are glad you were pleased with our well-kept accommodations. We understand that fresh and clean accommodations are of the utmost importance, and we are very proud of our housekeeping associates for the great work they do. Thank you for taking time out of your day to recognize our efforts. We hope you choose Extended Stay America any time your travels bring you back this way.
Sincerely,
Hotel Management
Lauren at the front desk was great. Conveniently located and quiet. Plenty of parking. Nice size room. I would definitely stay here again.
Ted
Stayed 9 nights in Aug 2021
Response from Hotel Management on Aug 28, 2021
Thank you for sharing your experience with us! We are so pleased you had a great stay at Extended Stay America. We truly appreciate your kind comments regarding our convenient location, friendly staff and comfortable suites. We will share your compliments with Lauren. We look forward to welcoming you back soon!
Sincerely,
Hotel Management
My experience: room not clean enough, bathroom sink dirty, towels stained, room smelled like cigars
Verified traveler
Stayed 1 night in Aug 2021
Response from Hotel Management on Aug 17, 2021
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon!
Sincerely,
Hotel Management
I loved the location, the parking is pretty far from the doors when full parking lot. The rooms where big and the halls were quiet. Love this place very close to six flags..like 22min
Verified traveler
Stayed 2 nights in Jul 2021
Response from Hotel Management on Oct 5, 2021
We are thrilled that you loved our location and that we were perfectly situated near everything that you planned to see and do in Chicago. We are delighted to read your visit was a total success and that you loved your spacious room! Thank you for sharing your experience online so that future guests can see what makes our hotel a great choice! We look forward to your next trip with us.
Sincerely,
Hotel Management
I had booked a double queen bed room, when I arrived I was informed that they didn’t have that room available. BUT THEN THEY GAVE ME TWO ROOMS FOR THE PRICE OF ONE!!
Verified traveler
Stayed 1 night in Jul 2021
Response from Hotel Management on Aug 4, 2021
Thank you for being our guest at Extended Stay America. We are sorry we were unable to accommodate you in the room you booked but are happy to know you liked the suite we gave you. On behalf of everyone here, we look forward to welcoming you back soon.
Sincerely,
Hotel Management
For a great breakfast nearby, check out the Fried Egg Restaurant a few minutes from the hotel. The food, staff and atmosphere are outstanding.
Verified traveler
Stayed 2 nights in Jul 2021
Response from Hotel Management on Jul 25, 2021
Thank you for being our guest at Extended Stay America and for sharing your feedback with future travelers. We appreciate your positive rating and are glad to know you had a pleasant stay with us. On behalf of everyone here, we look forward to welcoming you back soon.
Sincerely,
Hotel Management
Thank you for being our guest at Extended Stay America. We appreciate your positive rating and are glad to know you liked our well-kept, spacious suite. On behalf of everyone here, we look forward to welcoming you back soon.
Sincerely,
Hotel Management
Thank you for being our guest at Extended Stay America. We appreciate your positive rating and are glad to know you found our location ideal for your needs. On behalf of everyone here, we look forward to welcoming you back soon.
Sincerely,
Hotel Management
The manager was extremely helpful printing documents etc
Verified traveler
Stayed 1 night in Jul 2021
Response from Hotel Management on Jul 14, 2021
We are incredibly pleased you enjoyed your stay at Extended Stay America, and had a memorable experience. It is always a pleasure to read reviews complimenting our service and hospitality! Thank you for being our guest. We hope to be your first choice every time you visit our area.
Sincerely,
Hotel Management
6/10 Okay
Verified traveler
Jul 12, 2021
Verified traveler
Stayed 2 nights in Jul 2021
2/10 Terrible
Verified traveler
Jul 9, 2021
Disliked: Cleanliness, staff & service
Verified traveler
Stayed 3 nights in Jul 2021
4/10 Poor
Jeff
Traveled with family
Jul 8, 2021
Liked: Cleanliness
Disliked: Staff & service
Jeff
Stayed 1 night in Jul 2021
4/10 Poor
Verified traveler
Traveled with family and small children, Traveled with family
I liked the fact that it was close to where I needed to go in the area.
Verified traveler
Stayed 3 nights in Jul 2021
Response from Hotel Management on Jul 7, 2021
Although your rating does not reflect your review, we are pleased to know our convenient location worked well for you. It was a pleasure hosting you, and we hope to have the chance to do so again in the future.
Sincerely,
Hotel Management
Location was convenient but the shower didn't drain well.
Verified traveler
Stayed 6 nights in Jun 2021
Response from Hotel Management on Jun 29, 2021
Thank you for choosing Extended Stay America, and for taking the time to post a review! We are delighted to learn that you had a pleasant stay overall and that our location worked well for you. However, we apologize for the concerns you had with the shower. We will share your comments with our maintenance team and make sure the problem is resolved. Thank you once more for your review, we hope you will choose us again.
Sincerely,
Hotel Management
My room was filthy the property was filthy don't like anything about the property I wish you all will never sent me there
Verified traveler
Stayed 2 nights in May 2021
Response from Hotel Management on May 29, 2021
Thank you for staying at our hotel. We sincerely apologize for the cleanliness issue that impacted your experience. We assure you to discuss your comments with our housekeeping team to deliver spotless accommodations and surroundings. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust.
Sincerely,
Hotel Management
Thank you for being our guest at Extended Stay America. We are happy to know you had a peaceful stay with us and found our location ideal for your needs. It was a pleasure hosting you, and we hope to do so again the next time you are in the area.
Sincerely,
Hotel Management
10/10 Excellent
Verified traveler
Jun 22, 2020
Verified traveler
Stayed 7 nights in Jun 2020
Response from Hotel Management on Jun 22, 2020
Thank you so much for the perfect rating of Extended Stay America. It is great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you return to the area.
Sincerely,
Hotel Management
Thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.
Sincerely,
Hotel Management
8/10 Good
Verified traveler
Mar 30, 2020
Verified traveler
Stayed 4 nights in Mar 2020
Response from Hotel Management on Mar 31, 2020
Thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America.
Sincerely,
Hotel Management