Studio, 2 Queen Beds, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Reviews of Extended Stay America Select Suites Chicago Vernon Hills Lin

2.5 out of 5

Reviews

7.2

Good

Rating 10 - Excellent. 71 out of 235 reviews" "
Rating 8 - Good. 70 out of 235 reviews" "
Rating 6 - Okay. 42 out of 235 reviews" "
Rating 4 - Poor. 27 out of 235 reviews" "
Rating 2 - Terrible. 25 out of 235 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Christian

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Christian

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
Over all fantastic service
Stayed 1 night in Mar 2024

10/10 Excellent

Natallia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Natallia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Tamika

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I booked my reservation and when I arrived at the front desk the front clerks wasn’t available and their system was down and I couldn’t be booked which isn’t thier fault but the accommodation of being told in advance would’ve been a better experience
Stayed 1 night in Nov 2023
Response from Hotel Management on Dec 2, 2023
Dear Tamika, Thank you for posting a review of your recent visit to our hotel. We were disappointed to read about your experience and apologize for the issues you had with your reservation. Please be assured we will take appropriate action where necessary to serve you better in the future. We appreciate your business and hope you will consider staying with us again so we can provide you with the hospitality you should have experienced on this visit. We look forward to welcoming you back to our hotel.Sincerely, Hotel Management

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Oct 2023

8/10 Good

Cynthia

Liked: Cleanliness, staff & service
Disliked: Amenities
Lack of more grab and go options.
Stayed 8 nights in Oct 2023
Response from Hotel Management on Oct 16, 2023
Dear Cynthia, Thank you for your thoughtful review. We appreciate you choosing Extended Stay America while in the area. Our goal is to provide every guest with an exceptional stay. It is observations like yours that give us the valuable information we need to serve our guests better, and we thank you for sharing them. We look forward to your return!Sincerely,Hotel Management

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was my first stay at the property.
Stayed 1 night in Oct 2023

10/10 Excellent

Terron

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in friendly staff
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 23, 2023
Dear Terron, Thank you for taking the time to share your experience with us. We are delighted to hear that your check-in process was smooth and that you found our staff friendly. Our team takes pride in providing excellent service to our guests, and your feedback is greatly appreciated. We look forward to welcoming you back on your next visit and hope to continue exceeding your expectations. Safe travels!SincerelyHotel Management

8/10 Good

Marc

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant
Fairly quiet except for some street noise at times.
Stayed 7 nights in Sep 2023

2/10 Terrible

dong young

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
I require to discard trash. Limited front desk hours plus hard to find staff at the front desk during hours. Old refrigerstor noise wakes mep up at night and running too iften times.just 2 towels for 3 days. No utensil and kitchenwares. I have to buy.
Stayed 3 nights in Jul 2023
Response from Hotel Management on Aug 1, 2023
Dear dong young, Thank you for choosing to stay at our hotel. Please accept our apologies for the inconvenience you experienced due to our staff not being responsive to your needs. We have also noted your comments regarding the refrigerator, and we understand your frustration regarding the various issues you described. Rest assured that these issues have been addressed with our team and will not be repeated. We truly hope you will give us another chance to prove that we are committed to providing outstanding hospitality to each guest. We hope to see you again soon.Sincerely,Hotel Management

2/10 Terrible

Verified traveler

Traveled with family
I can't register since there were no rooms available
Stayed 1 night in Jul 2023
Response from Hotel Management on Aug 1, 2023
Dear Guest, Thank you for reviewing our hotel. We are very sorry for the inconvenience you had. Feedback such as yours helps us identify areas where we can improve. Please rest assured we have discussed your comments with our team members so we can provide you with a much more satisfying experience in the future.Sincerely,Hotel Management

2/10 Terrible

Anton

Business traveler
when I arrived, they told me that there were no available rooms and the money was debited from the card, I ask you to refund the payment for the room since I could not stay in this hotel
Stayed 1 night in Jun 2023
Response from Hotel Management on Jun 22, 2023
Dear Anton, Thank you for the feedback. We were disappointed to learn about your experience. We try to provide the accommodations requested based on availability; therefore, we regret not meeting your expectations. If we may be of any further assistance, please reach out to us directly at the hotel. We are grateful for your feedback and your patience.Sincerely,Hotel Management

10/10 Excellent

Edward J

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

8/10 Good

jim

Liked: Cleanliness, property conditions & facilities
No pots, pans, or utensils made the kitchen useless.
Stayed 2 nights in May 2023
Response from Hotel Management on May 30, 2023
Dear jim, Thank you for taking the time to review your recent stay at Extended Stay America. We apologize for any inconvenience caused by the absence of pots, pans, and utensils in your room's kitchen. We strive to provide a fully equipped kitchen for our guests, and we fell short of this aspect during your stay. Your feedback is valuable to us, and we will review and address the availability of kitchen supplies to ensure a more satisfying experience for our guests in the future. We appreciate your understanding and hope you will consider staying with us again, allowing us to provide you with a better experience. If there is anything else you would like to share or if there is anything we can do to assist you further, please let us know.Sincerely,Hotel Management

10/10 Excellent

Eileen

Stayed 1 night in May 2023

6/10 Okay

Kathleen Joan

Traveled with family and small children, Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The receptionist wasn't there when we came to check in and took forever to come down, also you really can't tell she is the receptionist as she was wearing plain short short clothing.
Stayed 1 night in Apr 2023
Response from Hotel Management on May 5, 2023
Dear Kathleen, Thank you for evaluating your experience. We are glad you had a pleasant stay overall. Please accept our apologies for the inconvenience you experienced due to our staff not being responsive to your needs. We have shared your comments with our team so we can take the appropriate action moving forward. Thank you again for your sincere feedback. We hope to have the opportunity to welcome you back soon.Sincerely,Hotel Management

10/10 Excellent

vedantham

Business traveler
Liked: Cleanliness, staff & service
Liked Cleanliness.
Stayed 2 nights in Mar 2023
Response from Hotel Management on Mar 16, 2023
Dear vedantham, Thank you for staying with us and posting your excellent review. Our team strives to deliver a homelike stay with seamless service and accommodations at a very affordable price. Therefore, we are genuinely pleased that you enjoyed our exceptionally clean hotel. We will share your generous comments to recognize our housekeeping team for a well-done job. It was a pleasure hosting you, and we look forward to welcoming you back to Extended Stay America.Sincerely, Hotel Management

2/10 Terrible

Raul

Stayed 1 night in Mar 2023

2/10 Terrible

Pam

Traveled with family
Disliked: Staff & service, amenities
Amenities were extremely limited. A kitchenette without dishes, cutlery, pans. Elevators didn't work. No staff on site for 12 hours every day - even the police could not believe it! You could not pay us to stay there again.
Stayed 2 nights in Oct 2022
Response from Hotel Management on Oct 18, 2022
Dear Pam, thank you for choosing our hotel on your recent visit to the area. We are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. Your feedback is shared with the concerned team to review the areas mentioned. Please consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management

6/10 Okay

Maria del

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Sep 2022

8/10 Good

JODI

Stayed 2 nights in Jul 2022

10/10 Excellent

Felipe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place! Clean and comfortable
Stayed 1 night in Apr 2022
Response from Hotel Management on Apr 8, 2022
Felipe, thank you for sharing your experience with fellow travelers. We are glad you were pleased with our well-kept accommodations. We understand that fresh and clean accommodations are of the utmost importance, and we are very proud of our housekeeping associates for the great work they do. Thank you for taking time out of your day to recognize our efforts. We hope you choose Extended Stay America any time your travels bring you back this way. Sincerely, Hotel Management

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022

10/10 Excellent

Daniel

Stayed 1 night in Dec 2021

10/10 Excellent

Ted

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
11 day stay
Lauren at the front desk was great. Conveniently located and quiet. Plenty of parking. Nice size room. I would definitely stay here again.
Stayed 9 nights in Aug 2021
Response from Hotel Management on Aug 28, 2021
Thank you for sharing your experience with us! We are so pleased you had a great stay at Extended Stay America. We truly appreciate your kind comments regarding our convenient location, friendly staff and comfortable suites. We will share your compliments with Lauren. We look forward to welcoming you back soon!   Sincerely, Hotel Management

6/10 Okay

Jesus R

Liked: Staff & service
Stayed 3 nights in Aug 2021

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
My experience: room not clean enough, bathroom sink dirty, towels stained, room smelled like cigars
Stayed 1 night in Aug 2021
Response from Hotel Management on Aug 17, 2021
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon! Sincerely, Hotel Management

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the location, the parking is pretty far from the doors when full parking lot. The rooms where big and the halls were quiet. Love this place very close to six flags..like 22min
Stayed 2 nights in Jul 2021
Response from Hotel Management on Oct 5, 2021
We are thrilled that you loved our location and that we were perfectly situated near everything that you planned to see and do in Chicago. We are delighted to read your visit was a total success and that you loved your spacious room! Thank you for sharing your experience online so that future guests can see what makes our hotel a great choice! We look forward to your next trip with us. Sincerely, Hotel Management

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had booked a double queen bed room, when I arrived I was informed that they didn’t have that room available. BUT THEN THEY GAVE ME TWO ROOMS FOR THE PRICE OF ONE!!
Stayed 1 night in Jul 2021
Response from Hotel Management on Aug 4, 2021
Thank you for being our guest at Extended Stay America. We are sorry we were unable to accommodate you in the room you booked but are happy to know you liked the suite we gave you. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management

6/10 Okay

Delia

Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For a great breakfast nearby, check out the Fried Egg Restaurant a few minutes from the hotel. The food, staff and atmosphere are outstanding.
Stayed 2 nights in Jul 2021
Response from Hotel Management on Jul 25, 2021
Thank you for being our guest at Extended Stay America and for sharing your feedback with future travelers. We appreciate your positive rating and are glad to know you had a pleasant stay with us. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, large rooms
Stayed 1 night in Jul 2021
Response from Hotel Management on Jul 26, 2021
Thank you for being our guest at Extended Stay America. We appreciate your positive rating and are glad to know you liked our well-kept, spacious suite. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management

8/10 Good

Craig A

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveler

Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located.
Stayed 9 nights in Jul 2021
Response from Hotel Management on Jul 21, 2021
Thank you for being our guest at Extended Stay America. We appreciate your positive rating and are glad to know you found our location ideal for your needs. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager was extremely helpful printing documents etc
Stayed 1 night in Jul 2021
Response from Hotel Management on Jul 14, 2021
We are incredibly pleased you enjoyed your stay at Extended Stay America, and had a memorable experience. It is always a pleasure to read reviews complimenting our service and hospitality! Thank you for being our guest. We hope to be your first choice every time you visit our area. Sincerely, Hotel Management

6/10 Okay

Verified traveler

Stayed 2 nights in Jul 2021

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service
Stayed 3 nights in Jul 2021

4/10 Poor

Jeff

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Jul 2021

4/10 Poor

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I liked the fact that it was close to where I needed to go in the area.
Stayed 3 nights in Jul 2021
Response from Hotel Management on Jul 7, 2021
Although your rating does not reflect your review, we are pleased to know our convenient location worked well for you. It was a pleasure hosting you, and we hope to have the chance to do so again in the future. Sincerely, Hotel Management

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveler

Stayed 1 night in Jul 2021

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Clean Room.
Stayed 1 night in Jul 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location was convenient but the shower didn't drain well.
Stayed 6 nights in Jun 2021
Response from Hotel Management on Jun 29, 2021
Thank you for choosing Extended Stay America, and for taking the time to post a review! We are delighted to learn that you had a pleasant stay overall and that our location worked well for you. However, we apologize for the concerns you had with the shower. We will share your comments with our maintenance team and make sure the problem is resolved. Thank you once more for your review, we hope you will choose us again. Sincerely, Hotel Management

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was filthy the property was filthy don't like anything about the property I wish you all will never sent me there
Stayed 2 nights in May 2021
Response from Hotel Management on May 29, 2021
Thank you for staying at our hotel. We sincerely apologize for the cleanliness issue that impacted your experience. We assure you to discuss your comments with our housekeeping team to deliver spotless accommodations and surroundings. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet, Comfortable, and Convenient
Stayed 1 night in Sep 2020
Response from Hotel Management on Sep 10, 2020
Thank you for being our guest at Extended Stay America. We are happy to know you had a peaceful stay with us and found our location ideal for your needs. It was a pleasure hosting you, and we hope to do so again the next time you are in the area. Sincerely, Hotel Management

10/10 Excellent

Verified traveler

Stayed 7 nights in Jun 2020
Response from Hotel Management on Jun 22, 2020
Thank you so much for the perfect rating of Extended Stay America. It is great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you return to the area. Sincerely, Hotel Management

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2018
Response from Hotel Management on May 15, 2020
Thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management

8/10 Good

Verified traveler

Stayed 4 nights in Mar 2020
Response from Hotel Management on Mar 31, 2020
Thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management