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Reviews of Celtic Royal Hotel

3 out of 5
Celtic Royal Hotel
Bangor Street, Gwynedd, Caernarfon, Wales

Reviews

8.6

Excellent

Rating 10 - Excellent. 477 out of 1000 reviews" "
Rating 8 - Good. 381 out of 1000 reviews" "
Rating 6 - Okay. 94 out of 1000 reviews" "
Rating 4 - Poor. 38 out of 1000 reviews" "
Rating 2 - Terrible. 10 out of 1000 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jenny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything from check in to checking out was perfect, staff very friendly, the pool/spa was so relaxing, will be back
Stayed 2 nights in Apr 2024
Response from Celtic Royal Hotel, Gwesty'r Celt on Apr 22, 2024
Thank you for taking the time to leave us a great review, we are so pleased you enjoyed your stay and we hope you will visit again soon.

8/10 Good

Paven

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Celtic Royal Hotel, Gwesty'r Celt on Apr 22, 2024
Thank you for your great review, we are pleased you enjoyed your stay and we hope you will visit again soon.

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from The Celtic Royal Hotel. Gwesty'r Celt. on Apr 20, 2024
Thank you for your great review, we hope you will visit again soon.

10/10 Excellent

Sarah

Traveled with partner
Liked: Amenities, property conditions & facilities
We made full use of the swimming pool, sauna and steam room, very appreciated after a day of hiking. Homely rooms, loved the decor, reserved a room with a super king bed, mattress very comfortable, black out blinds included, we both has a very well rested sleep. Ate an evening meal in the bistro and had breakfast, great options for both and cooked as requested.
Stayed 1 night in Apr 2024
Response from Celtic Royal Hotel on Apr 16, 2024
Dear Sarah, Thank you for your fantastic feedbackWe appreciate your compliments of the bedrooms and your kind comments regarding our bar and restaurantWe hope you will visit us again

8/10 Good

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from The Celtic Royal Hotel. Gwesty'r Celt. on Apr 15, 2024
Thank you for your great review, we are so pleased you enjoyed your stay and we hope you will visit again soon.

6/10 Okay

Kerry

Traveled with partner
Liked: Cleanliness, amenities
Perfectly functional hotel. Some lovely areas but others that let it down. The pool and spa facilities were lovely but we unfortunately seemed to go at time when children’s swimming lessons were taking place. Bar was good and staff in there were super. Food was excellent but let down by the restaurant staff’s poor service which actually put us off eating in the hotel after the first experience. Room was fine but needed some updating and in need of a bit of decoration. Overall the staff were ok and the hotel fine but just not great.
Stayed 7 nights in Apr 2024
Response from Celtic Royal Hotel on Apr 15, 2024
Dear Kerry,Thank you for providing your feedback, we appreciate your compliments of the food and staffWe have taken your comments on board and will look into this to improve for the futureWe hope to see you again in the future

10/10 Excellent

Piotr

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time at Celtic Royal Hotel. Everyone was super friendly and helpful, especially the reception lady who welcomed us there. She gave us lots of tips about interesting places to visit. We travelled with our dog and as a result of that we could not eat at the restaurant or bistro. However, our table was set up for us in the lobby. What a bonus! It felt like a private area to just for us. Also, we received a little treat for the dog which was waiting for us in our room. They have a fantastic swimming pool and gym that has just been renovated! Everything is clean and well maintained. My children loved the pool and my wife enjoyed the gym. Rooms would benefit from a bit of refresh but they're not bad at all. The hotel is located very close to all tourist attractions, including Snowdon, Aber Falls, Ugly house, Swallow Falls and many more. I highly recommend it!
Stayed 3 nights in Apr 2024
Response from Celtic Royal Hotel on Apr 12, 2024
Dear Piotr,Thank you for your fantastic review, we appreciate your kind comments regarding our staff and facilitiesWe hope you will visit us again soon

8/10 Good

Asha

Traveled with group
Liked: Cleanliness, staff & service, amenities
New swimming , steam and sauna area was really good
Stayed 2 nights in Mar 2024
Response from Celtic Royal Hotel on Apr 11, 2024
Thank you for your feedback, we are pleased to read your compliments of the refurbished leisure facilitiesWe hope you will visit us again

10/10 Excellent

Emma

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for a family night away, pool was very good and convenient location to walk to the castle. The bar restaurant food is excellent and very child friendly.
Stayed 1 night in Feb 2024
Response from Celtic Royal Hotel on Feb 23, 2024
Thank you for your excellent reviewWe are delighted to read your compliments of the hotel and facilitiesWe hope to see you again

8/10 Good

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed before and its a lovely base. Staff are good, we came in with a takeaway and the lady on reception asked if we would like plates and cutlery. Nice touch. Only thing i didn't like was the shower in the bath as you got soaked turning it on . Needs a door that is movable. Would go again . We have been twice in 6 weeks . Only other thing is maybe another staff member at check in as was busy , only one lady on . She was efficient but alone.
Stayed 1 night in Feb 2024
Response from Celtic Royal Hotel on Feb 23, 2024
Thank you for your positive feedbackWe appreciate your comments and have taken your points on boardWe look forward to your next visit

8/10 Good

Roshni

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the stay. Met our expectations. Had a lovely breakfast and the staff were really friendly. The facilities were amazing, thank you
Stayed 2 nights in Feb 2024
Response from Celtic Royal Hotel, Gwesty'r Celt on Feb 19, 2024
Thank you for your great review, we are so pleased you enjoyed your stay and we hope you will visit again soon.

4/10 Poor

Sophie

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Stayed here on the 15th to the 16th of Feb; we had a room for 3 people. We arrived at the hotel and from the outside it looked “nice”… the reception lovely… the receptionist even lovelier. We then went to our room, it was dated. The room was cold, you could hear the cars on the road and when exploring the new digs, there was poop in the toilet. It may have been backflow through the pipes but this pretty much just summed up the experience of the hotel. At the end of the day, it’s a room with a bed and it is what you make it. So we went for food. We were optimistic. This was a mistake. I had the rogan Josh dish, the naan bread was tiny.. not enough naan. Saying this; maybe it was a good thing as I felt horrific for little while afterwards. My relatives got the lamb. It was abysmal. It was either left over from the day before or they had brought it from ASDA across the road and microwaved it. Not value for money. AVOID. (The positive is that ASDA is opposite, so if you found the food to be underwhelming and had some unnerving texture to it, pop across the road and purchase food for a fuller stomach. Later, we went for a swim, the lady on the desk was helpful, she was brilliant. The swimming pool. It was not bad. If you want to use hotel as a base and a bed then book. Don’t go to the restaurant or do but it’s at your peril.
Stayed 1 night in Feb 2024
Response from reception on Feb 18, 2024
Thank You very much for sending ourselves feedback.We apologize that you have had a few issues during your stay. We will investigate the issues mentioned and hopefully these will not be a problem again. We hope to welcome you back with us again.

10/10 Excellent

Costel Ionel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's hard to find anything negative to say about this hotel. The services are good, and the restaurant serves very good food (I recommend the lamb). The hotel staff are incredibly polite. I highly recommend it, with all the warmth and courtesy characteristic of Wales.
Stayed 3 nights in Feb 2024
Response from The Celtic Royal Hotel. Gwesty'r Celt. on Feb 17, 2024
Thank you for the lovely feedback.We hope to see you again soon!

10/10 Excellent

Tara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great location, the staff very friendly, the pool was amazing.
Stayed 1 night in Feb 2024
Response from The Celtic Royal Hotel. Gwesty'r Celt. on Feb 8, 2024
Thank you for your great review. We are so pleased you enjoyed your stay and we hope you will visit again soon.

8/10 Good

bing

Stayed 2 nights in Feb 2024
Response from Celtic Royal Hotel, Gwesty'r Celt on Mar 21, 2024
Thank you for your great review, we are glad you enjoyed your stay and we hope you will visit again soon.

10/10 Excellent

Joanna

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was very cold , apart from that amazing stay as always
Stayed 4 nights in Jan 2024
Response from Celtic Royal Hotel on Jan 27, 2024
We are sorry to hear the room was cold, we will investigate and fix the issue. We are very glad you enjoyed your stay. We look forward to seeing you again

10/10 Excellent

mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Management and Staff on Jan 18, 2024
Thank you. We hope to see you again in the future.

8/10 Good

Trevor

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Management and Staff on Jan 18, 2024
Thank you. We hope to see you again in the future.

10/10 Excellent

Joanna

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a great stay nothing is to much bother
Stayed 3 nights in Jan 2024
Response from Management and Staff on Jan 18, 2024
Thank you. We hope to see you again in the future.

4/10 Poor

Jason

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Cold
It’s was a nice room just very cold !!! They switched the heating off in the room around 9:30pm
Stayed 1 night in Jan 2024
Response from Celtic Royal Hotel on Jan 28, 2024
Thank you for your feedback.Had you spoken to a member of staff, we would have extended the heating time for you.We hope to see you again in the future

8/10 Good

Starr

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were really helpful. Pool was closed for maintenance but was able to take children to local leisure centre for free. Only downside to the stay was the uneven hallways (up and down stairs) which was hard on a disabled guest.
Stayed 1 night in Jan 2024
Response from Celtic Royal Hotel on Jan 28, 2024
Thank you for your feedback.We will take your comments on board.We hope to see you again in the future

8/10 Good

peter

Stayed 7 nights in Dec 2023
Response from Management and Staff on Jan 18, 2024
Thank you. We hope to see you again in the future.

10/10 Excellent

Donald

Stayed 1 night in Dec 2023
Response from Management and Staff on Jan 18, 2024
Thank you. We hope to see you again in the future.

6/10 Okay

claire

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel overall, but I had booked it specifically to avail of the spa/pool facility so was very disappointed that these were not available. Looking again at the communication sent by the hotel, the closure was indicated at the bottom of the first email, which I missed. Other than that, it is a decent hotel. The food was disappointing.
Stayed 1 night in Dec 2023
Response from Celtic Royal Hotel on Jan 28, 2024
Thank You for taking the time to leave a review, we rely on feedback in order to to improve the hotel and the experience we offer. We will take all mentioned on board and we hope to see you again soon.

8/10 Good

Robert

Liked: Cleanliness, staff & service
Beginning to show its age. Rooms could do with an upgrade
Stayed 1 night in Oct 2023
Response from Celtic Royal Hotel on Dec 1, 2023
Thank you for your review, we hope you enjoyed your stayWe have taken your feedback on board, please rest assured that room refurbishments are planned for the future

6/10 Okay

John

Stayed 6 nights in Oct 2023

4/10 Poor

Anthony

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
After I arrived at the hotel after a 5.5 hrs hour's drive from Bristol and before going out in the evening I went to bed for a couple of hours of sleep - I was awoken after a short period of time because of drilling going on in the premises - was told by the person in reception that drilling works was going on for another 2 hours and thus apart from being woken up I could not go back to sleep until 0830pm. This meant my stay at the hotel was not what i expected. Tony Hooper
Stayed 1 night in Nov 2023
Response from Celtic Royal Hotel on Nov 16, 2023
Thank you for your feedback, we sincerely apologise that your stay was disturbedOn this occasion, the hotel was fully booked, please rest assured that an alternate room would have been offered if this was available

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Not great
Both the Pool and Gym were closed, but as this was booked quickly for a business trip, this was not clear enough. The receptionist was also obviously fed up of telling people this as her demeanour and attitude were very off putting. As those services were closed the hotel was grossly overpriced for quality recieved. The room was sweltering on entry, and there was hair stuck to the wall in the shower. Power points are not available next to the beds. The decor is old and outdated. The food was fairly bland, although restaurant staff relatively attentive and very polite.
Stayed 1 night in Nov 2023
Response from Celtic Royal Hotel on Nov 16, 2023
Thank you for your feedback - we apologise that you were unable to use the leisure facilities during your stayThese facilities are currently closed for renovations.Expedia have been made aware of this and it is included in our listing when booking for the affected datesWe have taken your comments on board and hope you will visit us again

6/10 Okay

Patrick

Disliked: Cleanliness
Stayed 1 night in Nov 2023
Response from Celtic Royal Hotel on Nov 16, 2023
Thank you for your feedback - we hope you will stay with us again

4/10 Poor

Patrick

Traveled with family
Disliked: Cleanliness
Stayed 1 night in Nov 2023
Response from Celtic Royal Hotel on Nov 7, 2023
Thank you for your review, we hope you will visit us again

10/10 Excellent

paul

Stayed 1 night in Nov 2023
Response from Celtic Royal Hotel on Nov 7, 2023
Thank you for your 10/10 review!We hope you will stay with us again in the future

6/10 Okay

Patrick

Traveled with family
Disliked: Staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Celtic Royal Hotel on Nov 7, 2023
Thank you for your feedbackWe look forward to your next visit

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect!
Amazing hotel, in a brilliant location! We will definitely be back. Highly recommend.
Stayed 2 nights in Oct 2023
Response from Celtic Royal Hotel on Oct 31, 2023
Thank you for your positive feedbackWe hope you enjoyed your stay and we look forward to your next visit

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Celtic Royal Hotel on Oct 31, 2023
Thank you for your 5* review!We hope you will visit us again

8/10 Good

Gareth

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Staff were really friendly and helpful (especially the Spa). Town is 5 minute walk, as is harbour, both with selection of restaurants. Hotel has seaside atmosphere rather than boutique/ultra modern feel but was comfortable. Ample parking and easy to find.
Stayed 2 nights in Oct 2023
Response from Celtic Royal Hotel on Oct 27, 2023
Thank you for your feedback, we are delighted to read your kind comments and hope you will stay with us again in the future

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The person at the desk when we checked in was fabulous (10/6/23 pm) - sorry we do not have her name, but she helped throughout our stay. Only suggestion - add a small refrigerator to room
Stayed 4 nights in Oct 2023
Response from Celtic Royal Hotel on Oct 27, 2023
Thank you for your positive review, we are pleased to read your compliments of the staff and hope you will visit us again

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Very comfortable
Stayed 1 night in Oct 2023
Response from Celtic Royal Hotel on Oct 27, 2023
Thank you for your 10/10 review, we hope you will stay with us again

8/10 Good

DJ

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Celtic Royal Hotel on Oct 27, 2023
Thank you for your feedback, we hope you will visit again

10/10 Excellent

David

Stayed 1 night in Oct 2023
Response from Celtic Royal Hotel on Oct 19, 2023
Thank you for your 10/10 review! We hope you enjoyed your stay and we hope that you will visit us again

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Celtic Royal Hotel on Oct 18, 2023
Thank you for your positive feedbackWe hope to welcome you back to the Celtic Royal Hotel in the near future

4/10 Poor

Rob

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Way overpriced for what you get. Poor standards
Stayed 6 nights in Oct 2023
Response from Celtic Royal Hotel on Oct 17, 2023
Thank you for your review, we are sorry to hear that you were unhappy with your stayWe have taken your feedback on board

6/10 Okay

Christopher

Liked: Cleanliness, staff & service
I would look for somewhere else
Good points : Room was clean, bed was comfortable. Not so good : WiFi didn't work in the room during the whole stay. Extactor fan noisy in the room and it didn't switch off unless we switched off all the power to the room! Hotel is tired and needs a refurb. Lighting is poor and the bar area is not very welcoming.
Stayed 2 nights in Oct 2023
Response from Celtic Royal Hotel on Oct 17, 2023
Thank you for taking the time to provide your feedback, we apologise that you had an issue with your extractor fan - this should stay on for a short period after the bathroom light is turned off but should then switch off automatically - you should not have to switch off all power. We sincerely apologise for this - a member of the maintenance team would have been happy to look into this for you had you informed receptionWe have taken your comments on board for the future

8/10 Good

Michelle

Stayed 2 nights in Oct 2023
Response from Celtic Royal Hotel on Oct 6, 2023
Thank you for your positive feedback, we hope you will visit us again in the future

10/10 Excellent

Jason

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Celtic Royal Hotel on Oct 5, 2023
Thank you for your fantastic feedback, we hope you will visit us again

6/10 Okay

Rebecca

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023
Response from Celtic Royal Hotel on Oct 5, 2023
Thank you for taking the time to leave a review, we hope you will stay with us again in the future

8/10 Good

chris, Burlington

Traveled with family
Liked: Cleanliness, staff & service
The bathroom was a bit dated but adequate. Rom was very warm as was the hotel. A bit overpriced I think but decent enough. Dinner was quite good but the buffet breakfast was average at best. Good and friendly staff. I’m hoping I don’t have any hassle with parking and guests getting tickets.
Stayed 1 night in Sep 2023
Response from Celtic Royal Hotel on Oct 5, 2023
Thank you for review, we appreciate your feedback

10/10 Excellent

David

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxing apart from children runing through the landing bk and forward waking everyone early everything else About the hotel was excellent we was guest at the wedding best place to have venue
Stayed 1 night in Sep 2023
Response from Celtic Royal Hotel on Sep 25, 2023
Thank you for your positive feedback, we are pleased to hear that you enjoyed the wedding

8/10 Good

Catrin

Stayed 2 nights in Aug 2023
Response from Celtic Royal Hotel on Sep 25, 2023
Thank you for your review, we hope you will visit us again

6/10 Okay

Rachel

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Very dated. There were signs of water damage in the room, and it’s very dim.
Stayed 1 night in Sep 2023
Response from Celtic Royal Hotel on Sep 25, 2023
Thank you for your feedback, we have taken your comments on board for future consideration

4/10 Poor

Thomas

Traveled with partner
We were very disappointed. We had a very small room with no refrigerator or air conditioning. The bathroom was also small with no shelves. All in all the atmosphere was not conducive to relaxing. The food was barely adequate. There was very little choice of fruit, for example, for breakfast and the cooked food was cold.
Stayed 3 nights in Sep 2023
Response from Celtic Royal Hotel on Sep 25, 2023
Thank you for taking the time to leave a review, we appreciate your constructive criticism and will take your comments on board