Ratings based on 145 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location, really friendly and great food

Posted Mar 21, 2015
Really nice hotel. the staff were friendly and helpful and I only went to the poolside restaurant and the food was great. I missed getting a discount but the price was fair and if you want to treat yourself its a great place to go.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 6, 2015
Cons: Car Park - but maybe not possible
Location: Very attractive town. Would like to visit again, as I was there on business and so didn't get time for sightseeing
Lovely hotel. Car park slightly scary due to the fact that I wasn't driving a small vehicle. Leisure facilities good. Staff very helpful. Rooms spacious - would have been nice if the windows could be opened. Just a little noisy at the back especially when the bottle bank was either being filled or emptied (not sure which) quite early in the morning.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom merseyside

Lovely hotel and central for everything.

Posted Feb 18, 2015
Room was small but had everything u needed, biscuits shd hv been in individual packets not in tin. Our children got us this break for a xmas present so that we could get some spa treatments, unfortunately when i tried to book a treatment they were fully booked, this was very disappointing.
5 out of 5
Recommended
for Couples
by Paulinefrom Manchester

fantastic hotel

Posted Dec 11, 2014 on Hotels.com
Fantastic weekend break. The service was second to none. We had a meal in the poolside restaurant which was lovely, such good value too. Will definitely stay again.
5 out of 5
Recommended
for Couples
by joannefrom Runcorn, Cheshire

Worth a stay

Posted Dec 7, 2014 on Hotels.com
Hotel is in a great position. It is nice and clean. The only fault is the room was a little small. There was everything you needed in the room, shoe shine, iron, safe, tea & coffee etc, even a nice complimentary sherry (which we did not drink). Would recommend this hotel and I will stay again.
3 out of 5
Recommended
for Business Travelers
by Angelafrom Ledbury

Like going back in time in a good way

Posted Nov 18, 2014 on Hotels.com
Lovely hotel with a real Victorian feel to it with chandeliers and artwork. Room was very small though which was a shame because the little touches such as fresh coffee and homemade biscuits were excellent. We had Beauty treatments which were good but the pool was cold and overlooked by the dining room not so relaxing.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom bradfird

Romantic stay

Posted Nov 4, 2014
This is a superb and we'll run hotel there is something for everybody here
5 out of 5
Recommended
for Getaway With Friends
by Margaretfrom Appleton

Traditional hotel

Posted Oct 27, 2014 on Hotels.com
Love the family run feel of the Empire. We return often and never cease to enjoy our stay.
5 out of 5
Recommended
for Personal Event
by nigel pfrom eastleigh

Fantastic service

Posted Oct 11, 2014 on Hotels.com
Very good service, especially Irene and John(restaurant). Cannot do enough for you and they make you very welcome. Would love to stay again when we are up there.
5 out of 5
Recommended
for Everyone
by A verified traveler

Last of the Summer breaks.

Posted Oct 7, 2014
Cons: Our room was too hot and we couldn't get the air con below 19 degrees - should have asked for help.
Location: Great Orme via tram, chair lift or car to the top. Use open top tour bus to go around Llandudno and get off at Conwy to visit the castle.
Last minute decision to visit Llandudno, hotel recommended by a friend and did not disappoint. Clean, comfortable and good food. We particularly enjoyed using the pool and spa facilities. Good weather was a bonus. Next time we go we will book the Dinner, bed & breakfast deal directly through the hotel.