The hotel is conveniently located on Bala high street and an easy walk to the lake. The front of house staff are not friendly or welcoming and you are treated with disdain for wanting anything from them. The Management team are clearly not leaders and this rubs off on the reception / bar staff. We arrived at 14.45 and the miserable guy on reception initially ignored us standing at the reception desk. We had to go round the corner to where he was standing behind the bar (directly behind the reception desk) and when he came to the desk, told us that check in was from 15.00 and we could not check in. When we did get checked in much later, our Suite was a good size and clean, but very hot. The windows were locked / painted shut. Other windows in the suite could be opened a couple of inches but had cable locks on them preventing them opening very far. On the second day, the kitchen did not have any eggs, sausages, mushrooms or milk, so the cooked breakfast was a bit sorry looking. Overall, some of the staff at this hotel are trying considerably harder than the management team, which is a real shame.