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Reviews of Protea Hotel by Marriott Klerksdorp

3 out of 5
Protea Hotel by Marriott Klerksdorp
Btwn Barendand Margaretha Prinsloo St, Klerksdorp, North West

Reviews

7.4

Good

Rating 10 - Excellent. 17 out of 47 reviews" "
Rating 8 - Good. 13 out of 47 reviews" "
Rating 6 - Okay. 6 out of 47 reviews" "
Rating 4 - Poor. 4 out of 47 reviews" "
Rating 2 - Terrible. 7 out of 47 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

10/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Nolene

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Aadil

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and very clean
Stayed 1 night in Aug 2023

10/10 Excellent

Lebohang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a comfortable indeed
Stayed 1 night in Apr 2023
Response from Keli Gama on May 23, 2023
Dear Lebohang,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Samukelisiwe GamaFront Office ManagerProtea Hotel by Marriott Klerksdorp

10/10 Excellent

Hennie

Stayed 1 night in Mar 2023
Response from Keli Gama on May 23, 2023
Dear Hennie,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Samukelisiwe GamaFront Office ManagerProtea Hotel by Marriott Klerksdorp

6/10 Okay

Willie

Stayed 3 nights in Sep 2022
Response from Keli Gama on Oct 6, 2022
Good day WillieThank you for taking time to share about your recent stay with us, we appreciated your time.Thank you

8/10 Good

Louwrens

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Keli on Jun 7, 2022
Dear Louwrens, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, Samukelisiwe Gama Front Office Manager

2/10 Terrible

Jonathan

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

8/10 Good

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

2/10 Terrible

Zwandi

Disliked: Room comfort
Drunk, loud and unruly neighbours.
Just after midnight we had drunk and unruly neighbours that came and started to be very noisy. They were very loud to a point I called reception to ask them to assist. Reception called them to tone down but instead it became worse. That went until 03:00am when we called reception to ask them if they are not capable applying the hotel policy. We asked if we should take matters into our and that is when they decided to move them to the second floor. What surprised me is that they negotiated with them instead of saying please lower voices because other guest are sleeping. One of the drunk neighbours told the hotel official that he won’t lower his voice and they allow this behaviour to continue for another two hours. The hotel staff on duty does not monitor guest behaviour instead we had to call them again to have them moved. I will never book Marriott in Klerksdorp ever again. I will rather use small bed and breakfast in Klerksdorp / Stilfontein. Preferably Potch road lodge. That is not the Marriott hotels I am used too. Clearly they just borrowed the name.
Stayed 1 night in Apr 2021
Response from Keli on May 4, 2021
Dear Mzwandile Thank you for choosing to stay at the Protea Hotel Klerksdorp and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent the issue from occurring in the future. Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us during these unusual times. Sincerely,

8/10 Good

Tersia

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2020

6/10 Okay

Charese and Mike

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Klerksdorp stay
The first room we were allocated reeked of sewerage so we asked to be moved. The floor of the room was so dirty that I could not walk barefoot. The staff on the other hand were marvelous - friendly and enthusiastic.
Stayed 4 nights in Feb 2020

8/10 Good

Sarfaraaz

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for a stopover
Essential amenities and friendly staff made for the perfect stopover en route to Johannesburg!
Stayed 1 night in Feb 2020

10/10 Excellent

Mohammed Sohail

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was perfect
Stayed 1 night in Nov 2019

8/10 Good

Jason

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean and efficient.
Stayed 1 night in Nov 2019
Response from Patience on Dec 19, 2019
Good Day Jason Thank you so much for the positive feedback following your stay with us. We are always encouraged to hear such positive feedback from our VALUED GUESTS such as yourself. We hope to see you at our property again soon. Kind Regards, Patience Masebe GUEST Relations Manager Protea by Marriott Klerksdorp Tel:+27 (0) 18 464 2180

8/10 Good

Gregory

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Patience on Dec 19, 2019
Greetings Thank you so much for your rating. It is so appreciated, Should your travels bring you back to Klerksdorp please do come stay with us again. We would be delighted to serve you again. Kind Regards, Patience Masebe GUEST Relations Manager Protea by Marriott Klerksdorp Tel:+27 (0) 18 464 2180

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review
We enjoyed our stay very much. I just feel that the restaurant prices was a bit expensive compare to other restaurants serving the same.
Stayed 4 nights in Sep 2019

4/10 Poor

Thomas

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort
Terrible Hotel.
When I first arrived and right up until I left the lady at reception wouldn’t believe that I had paid. When I explained that I had already paid and showed her evidence of the fact, she would still not believe. Almost treating me like a common thief. Shower was terrible, the door let out a torrent of water, soaking the floor. It was one of those showers that were either boiling hot or ice cold, with no Medium. At 07:00 in the morning, other guests decided to break into song and laughter, with no care for other sleepers. Overall a terrible nights sleep, incredibly disappointing for a Marriott Hotel.
Stayed 1 night in Aug 2019

10/10 Excellent

Nomfuneko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient, friendly staff
Stayed 1 night in Jul 2019

8/10 Good

Fransois

Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ugly
terrible
Stayed 2 nights in May 2019

10/10 Excellent

TW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An awesome stopover destination
Really friendly and helpful staff at the front desk and at the restaurant. Did everything and anything to make our stay as comfortable as possible. Would definitely stay there again if passing through the Klerksdorp area.
Stayed 1 night in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Stayed 5 nights in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019

10/10 Excellent

Beullah Lainah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Protea Hotel review
Its a very good hotel and the staff are very friendly, food good, great location
Stayed 1 night in Mar 2019

10/10 Excellent

Keith

Excellent and Great Place to be, will be there next Year again
Stayed 2 nights in Nov 2018

10/10 Excellent

Graeme

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay for wedding
Staff very courteous and friendly and room clean and comfortable with aircondlting and selection of satellite TV channels available. Hotel has strong free WiFi throughout and swimming pool in outside garden. Perfect for short term overnight stay. Will definitely be back.
Stayed 1 night in Nov 2018

10/10 Excellent

Shaheed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good service and nice little hotel! Could have better TV channels though
Stayed 1 night in Oct 2018

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Klerksdorp stop over
Nice stop over, great little restaurant on site and simple yet comfortable rooms.
Stayed 1 night in Jul 2018

10/10 Excellent

Bilal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Lynton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities
Overpriced Oldie
Found the place to be a bit disappointing given the rate one pays per night. The place is clean and the staff are friendly but renovations to bring the hotel into the 21st century are desperately needed. At a lower rate I wouldn't mind spending a night there. Will definitely be trying out something else next time I'm in Klerksdorp.
Stayed 1 night in Jun 2017
Response from Michell on Jun 28, 2017
Dear Valued GUEST Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Protea Hotel Klerksdorp. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. I have shared your feedback with the relevant Managers of the hotel. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Klerksdorp. Sincerely, Michell FO Manager

4/10 Poor

Moss

Disliked: Staff & service
I was really taken aback when I returned to my room on saturday after 14:00 to find my room still not cleaned. I reported it at reception and asked to be let know when it's done while I wait at the reception. About an hour later, cleaning of the room was complete an no one had the decency to alert me as per my request. I had to find out when I to check progress....was really disappointed!

6/10 Okay

Marlon

Liked: Cleanliness, staff & service
Was ok for budget sleepover

8/10 Good

BENNY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Convenient and comfortable
Centrally located, friendly reception staff and comfortable rooms.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Jacky, Mafikeng

Liked: Cleanliness, staff & service, room comfort
Fun

10/10 Excellent

Big

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fabulous Klerksdorp Protea Hotel
I had an enjoyable stay

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
enjoyable stay
Hotel was clean and had lovely feather pillows on the bed. Staff were pleasant and accomodating when we asked to change to a room with a shower in instead of a bath.

2/10 Terrible

SK, South Africa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty - not worth the money
Can't believe someone as big as the Protea hotel allows a hotel in this condition to be open. From doors not being able to be locked, to dirty showers - wouldn't be surprised if the beds were full of bed bugs and mites etc - hence choosing to sleep on top of the covers....

4/10 Poor

Verified traveler

Disliked: Room comfort
below average
The staff were friendly and helpful. The lounge area was neat and clean. The room not so great - awful shower facilities; small and neglected, in need of a good scrub! The towels were old and hard. Poor ventilation throughout. The supper at the on site restaurant was very good but the breakfast did not offer much variety. It was my first time in town on business; it would have been useful if there was a map at reception.

10/10 Excellent

JOSEPH ERIC, Dearborn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Feel like you are home
Good nice place. Comfortable nice helpful staff. The design made me feel home. I fel welcomed

2/10 Terrible

JerryB, Joburg

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
my worst stay ever at a hotel, let alone Protea
Had the worst stay at a protea hotel in Klerksdorp the shower kept blocking and water was rising on the floor. At the wee hours of the morning a hotel employee budged in our room with a master key saying he was looking for sugar. If that was not enough their kitchen only had a two plate stove so we waited in line to get a hot breakfast.

2/10 Terrible

Braam, Durban

Disliked: Cleanliness, staff & service, property conditions & facilities
Not Happy
Well I booked online to pay on arrival. I booked for 3 adult’s bed and breakfast. When I got to the hotel they told me its bed only and even after we showed the receptionist my confirmation for b&b she still said the price is only for bed. So after complaining to the GM he luckily included breakfast. Why do you have to complain after I could even show my confirmation, she could have taken it and sorted it out without us knowing. The shower was disgusting with black mould everywhere and even thou we booked for 3 adults there were only 2 towels in the room. So not happy at all

2/10 Terrible

Juls N, South Africa

Liked: Cleanliness, room comfort
Disliked: Staff & service
Ok for a one night stay!
The check in staff were completely confused regarding the HOTELS.COM booking, my TV didnt work and when I asked for a different room I was told they could not help me as they were fully booked... I then asked for a refund so that I could go elsewhere and they offered me a smoking room! was not chuffed but it turned out to be not so bad! NO SMOKE SMELL, the breakfast was sufficient although for the price tag maybe a bit pricey for the limited selection, on checkout I was presented with a bill more than what I had been quoted on HOTELS and asked for my credit card, I refused! They phoned me later to say that my accommodation had not been paid for! ... useless admin! I was totally irritated!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Klerksdorp
Comfortable and good service.