Hi Annah, We appreciate your feedback and hope you will be visiting us again soon.RegardsCascades Management

Hi Kerry,We appreciate you taking the time to share your rating with us. We hope to see you again soon.RegardsCascades Management

Greetings Debbi,Thank you very much for your feedback.We are looking forward to seeing you again in the future.RegardsCascades Management

Greetings Luzolo,Thank you for your valuable feedback.RegardsCascades Management

Greetings Stephen,Thank you very much for your feedback.RegardsCascades Management

Good day Thank you for your feedback.My apologies on your unpleasant experience at the Bar your incident will be investigated and rectified to the best of our ability.Warm Regards Guest Relations Manager Vasu Govender

Dear Rout,Thank you for taking time to share your experience with us. We are sorry that your room was not cleaned on time. I have addressed and shared your comments with the team to rectify.We look forward to seeing you again in the near future.Kind Regards,Dorah

Dear Karin,Thank you for your positive feedback.Kind Regards,Dorah

Greetings,Thank you very much for your feedback. We are looking forward to having you to stay with us again.RegardsCascades Management

Greetings Anita,Thank you for the feedback and kindly accept our sincere apology for the inconvenienced caused during your stay with us. Please note that your concerns have been noted and the necessary actions have been taken in order to remedy what happened.RegardsCascades Management

Dear Shaun Thank you for the feedback. Your comments are taken seriously and has been addressed.RegardsVanessa Hoover General Manager The Cascades Hotel

Dear Jason.Thank you for the feedback.Warm RegardsVanessa HooverGeneral Manager The Cascades Hotel

Dear MeshackThank you for the rating.Warm RegardsVanessa Hoover

Dear Richard Thank you for taking time to share your constructive review on Expedia.Kind Regards,Dorah

Dear peter,Thank you for taking time to share your positive feedback.Kind Regards,Dorah.

Dear AnonymousThank you

Thank you RethabileFor the excellent review.Kind regards Guest Relations Manager Vasu

Thank you for the feedback

Dear Ayal,Thank you for taking time to share the experience with us. We are sorry that we did not meet your expectations.Kind Regards,Dorah

Thank you for the rating

Good day Rees I am glad to hear you had an excellent Stay Kind Regards Guest Relations Manager

Thank you Lisa for the excellent feedback Kind Regards Guest Relations Manager

Thank you for the wonderful feedback Kind Regards Guest Relations Manager

Good day Catriona Thank you for the feedback we will definitely look at areas to be corrected to ensure a more pleasant stay on your next visit. Kind Regards Guest Relations

Thank you for the feedback

Thank you for the feedback

Thank you for the feedback we as an establishment will make valid efforts to improve our service and standard. We really appreciate the feedback and do value as a guest.

Good day Mr Warwick. Thank you for the feedback and we would like to apologise where we fell short in creating lasting memories whilst staying with us. We will address the issues you made us aware of, to make sure that they never happen again as our aim is to make sure we give service and exceed our Guests expectations. We trust you will stay with us again in the near future. Kind Regards

Dear Samantha Thank you for the feedback, we appreciate you for taking time to give your review. Kind Regards

Thank you for the Review

Good day Thank for the review we would have loved to hear more about your stay we hope to see you in the future.

Dear Chris, Thank you for taking time to give us feedback on your stay at Cascades Hotel. We have noted the issue of being on the lower floor and we apologize that you did not get the best view. We do have rooms on the upper floors with wonderful view, receptionist will gladly move you on your next visit. We trust you will give us another chance and stay with us in the near future.

Dear Francois Thank you for your comment and for choosing the Cascades Hotel as your preferred lodging facility for your stay at the Sun City Resort. Thank you for bringing to my attention the various points of concern. These have all been noted and I have discussed the issues with the relevant Management concerned who have devised and implemented a remedial plan of action in order to ensure we do not have a recurrence. As part of an international brand which prides itself on service, and front runners in the industry we serve; corrective measures have been devised and implemented to eliminate the possibility of re-occurrence in the near future as excellence is not an accomplishment but is rather a spirit and a never ending process that Hoteliers strive to master. Your comments will help us address the issue you brought to our attention so we can improve our service. We truly appreciate your business and hope you will give us additional opportunities to serve your lodging needs

Thanks for staying with us. We appreciate your feedback!

Thanks for staying with us. We appreciate your feedback!

Dear Natacha Your review was a pleasure to read thank you, it is always great to know that we have met all expectations. Thank you for your last visit and we hope that the next one will be very soon.

Dear Valued Guest Thank you for choosing to stay at the cascades hotel and for the below constructive feedback after your recent stay with us. I am happy to share with you that we had listened to all our guests complains regarding the status of the hotel as most guests have voice that the hotel is dated and needs some upgrade and resurrection. Kindly note that we are currently busy with the refurb we have since completed 4 levels from the 1st and 2nd phase refurb, we will be completing the rest now in 2020.We are busy changing the look at feel of our rooms softs furniture, rooms carpets and corridor carpets. With regards to the elevators, please be advised that we have had numerous issues with our lifts since the storm damages in December and our technician have been working around the clock to keep our lifts running however some of the parts have to be imported or brought from Johannesburg hence our breakdowns take longer. The company has decided to replace the old lifts with brand new lifts which will be enclosed in a glass closet to protect the lifts from the rains and storm however still keep the beautiful views of our garden and golf course. I am confident that above will bring Cascades back to its Glory as mentioned below and thank you for your patronage and continuous support.

Dear Lizanne Thank you for your patronage and recognition of our value. I and my staff appreciate your kind words. We appreciate your nice comments about our location, comfort, breakfast and quiet. We endeavor to offer a positive experience for all of our guests. It is gratifying to know when this happens. Hope to see you again soon.

Dear Letitia Thank you for taking the time to complete such a wonderful review on the Sun Cascades Hotel. We are truly humbled by your extremely positive feedback and we are very happy we were able to create a memorable experience for you. We appreciate your nice comments about our location and our awesome breakfast. We endeavor to offer a positive experience for all of our guests. It is gratifying to know when this happens. We will pass your kind words to all of our colleagues, for their service rendered during your stay as it proves to be highly motivational. Thank you for your patronage and continuous support, hope to see you again soon.

Dear Andrew Thank you for taking the time to complete a review on the Sun Cascades Hotel. Your feedback is highly appreciated, without this we would not know if our guests left feeling satisfied with their stay. Please accept our sincere apology for the cleanliness, I have shared your comments with housekeeping team, and they have addressed it with the team to make sure that when the service the room they also double check the balcony status. We hope you give us the opportunity to restore your faith in us and that your next stay is planned for the near future as we look forward to welcoming you back.

Dear Guest Thank you for the great rating. We hope to see you again in the near future. Kind Regards

Dear Fiona, We are extremely sorry that you suffered a lot of distress due air conditioning system’s failure whilst staying in our hotel room. Actually the electrician employed in our hotel had tried his best to fix the fault of the electric generator. But unfortunately he could not fix it immediately. Therefore we are expressing our heartfelt regret and sorry for this inconvenience suffered by you

Thank you for choosing to stay at the cascades hotel and for the below constructive feedback after your recent stay with us. I am happy to share with you that we had listened to all our guests complains regarding the status of the hotel as most guests have voice that the hotel is dated and needs some upgrade and resurrection. Kindly note that we`re are currently busy with the refurb we have since completed 44 units from the 1st phase refurb and this year we anticipate finishing 100 rooms and the remainder will be completed in 2020.We are busy changing the look at feel of our rooms softs furniture, rooms carpets and corridor carpets. We have had numerous issues with our lifts since the storm damages in December and our technician have been working around the clock to keep our lifts running however some of the parts have to be imported or brought from Johannesburg hence our breakdowns take longer. The company has decided to replace the old lifts with brand new lifts which will be enclosed in a glass closet to protect the lifts from the rains and storm however still keep the beautiful views of our garden and golf course. I am confident that above will bring Cascades back to its Glory as mentioned below and thank you for your patronage and continuous support.

Thank you for choosing to stay at the cascades hotel and for the below constructive feedback after your recent stay with us. I am happy to share with you that we had listened to all our guests complains regarding the status of the hotel as most guests have voice that the hotel is dated and needs some upgrade and resurrection. Kindly note that we`re are currently busy with the refurb we have since completed 44 units from the 1st phase refurb and this year we anticipate finishing 100 rooms and the remainder will be completed in 2020.We are busy changing the look at feel of our rooms softs furniture, rooms carpets and corridor carpets. We have had numerous issues with our lifts since the storm damages in December and our technician have been working around the clock to keep our lifts running however some of the parts have to be imported or brought from Johannesburg hence our breakdowns take longer. The company has decided to replace the old lifts with brand new lifts which will be enclosed in a glass closet to protect the lifts from the rains and storm however still keep the beautiful views of our garden and golf course. I am confident that above will bring Cascades back to its Glory as mentioned below and thank you for your patronage and continuous support.