Ratings based on 11 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
91% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Families
by Alessandrofrom Ceriano Laghetto

Ottimamente collegato a tutto!

Posted Aug 28, 2014 on Hotels.com
Il vantaggio di questo hotel è indubbiamente rappresentato dalla posizione. Con un semplice attraversamento di strada (coperto) ed una rapida scala mobile si raggiungono sia l'entertainment centre che il welcome centre. Quindi a piedi si arriva in un baleno alla Valley of waves, alla food court o alla partenza dei gamedrive per Pilanesberg. Il tutto nel lusso più sfrenato. Unica irrilevante pecca il cattivo funzionamento del wifi (che prende solo nella zona della reception), ma tutto il resto è perfetto!
5 out of 5
for Families
by Rajfrom India

Posted Jun 9, 2014 on Hotels.com
Fly rooms were not so big quite tight
4 out of 5
by PdMfrom Canada

Posted Mar 18, 2014 on Hotels.com
4 out of 5
for Couples
by Clivefrom London

Problems but quickly and efficiently resolved...

Posted Feb 10, 2014 on Hotels.com
Our stay at Cascades began most unpromisingly. Within minutes of arriving in our room we experienced a major water leak into the en suite bathroom which rendered the room unusable. However, we were quickly moved to an upgraded room and the staff could not have been more friendly and helpful for the rest of our stay - we even received a personal telephone call to our room half way through our visit to check we were satisfied and having a good time. The hotel is brilliantly situated for all that Sun City has to offer. The buffet breakfast is excellent and I would heartily recommend Santorini's restaurant.
4 out of 5
by JCfrom Johannesburg

Perfect environment

Posted Jan 29, 2014 on Hotels.com
I spent a wonderful time with my family over the weekend and my kids wants to come again and stay here. It was awesome!!! But it leaves that the room is small for a family of 4.
5 out of 5
for Couples
by Mary Ann & Paulfrom Sun City

Great Customer Service ..

Posted Jan 10, 2014 on Hotels.com
We booked a stay at Sun City Resort. There were numerous choices. Not knowing details we chose The Cascade. Everything seemed fine. Upon arrival to the room we noticed the AC wasn't working at all. There were other details not up to the standards expected. Upon speaking to Sammie - the manager in charge -he couldn't have been more attentive and understanding. He instantly agreed this was not acceptable to him and his organization and would personally take care of everything to make sure we were satisfied . Not only did this occur - it happened almost immediately. Because of his attention to detail the balance of our stay was even better than we could imagine. We traveled from a far distance - the US- and would be happy to tell others from our country how pleased we were with our experience. Thank you for making the last leg of our journey through South Africa as perfect as our beginning . Sincerely, MaryAnn and Paul Fox
3 out of 5
for Everyone
by Francofrom Brisbane QLD, Australia

Not bad, could be better

Posted May 23, 2012
Pros: The restaurant Santorini! Absolute quality.
Cons: Staff
Location: Beautiful
Gave us a smoking room at first and tried to say it wasn't! The smell was awful, considering we are both non-smokers it was very obvious!
1 out of 5
by Lesliefrom England, UK

Don't stay at Sun City

Posted Jan 14, 2012
Pros: Good open spaces, nice gardens, friendly staff.
Cons: Very old fashioned and very very expensive
Location: Great to visit the Pilansburg but the casino area is best avoided. Kkkkk Kim bilk &!
The hotel is old and very very tired. The public rooms are past their best and badly require refurbishment. The bedrooms too are past their sell by date. Room 705 had a tiny TV inside and old sideboard which itself was poor. The picture quality looked as if the aerial was missing. The bathroom shower was not comfortable to use, the shower head did adjust but not very well. The carpets were dirty with stains.
5 out of 5
for Everyone
by Mikefrom Perth WA, Australia

Cascades hotel, Sun City

Posted Jan 8, 2012
Pros: Staff, breakfast, pool, gardens
Cons: Rooms are not cheap but after that food and drinks are very reasonable throughout th resort
Location: Sun City is a marvelous place and well worth a visit
Staff were excellent, hotel and grounds are superb - one of the best pool areas, including a waterfall. Only drawback was waiting until 2pm to get the room - we did get an upgrade however to a room al with large balcony. Breakfast was also very good.
4 out of 5
for Couples
by Graemefrom bedford

Can't wait to go back

Posted May 8, 2011
Staff were very welcoming and informative. Facilities are great with so many activities to do within the complex or going out on a game drive in the nearby reserve. Even thought it was winter schedule and our pools was being serviced we were informed of which pools to use at the other hotels. Overall a very good holiday spent here would highly recommend this hotel to anyone who wants a relaxing and comfortable time.