Ratings based on 18 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
89% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Everyone
by A verified traveler

Nice hotel, but the internet was horrible.

Posted Sep 16, 2014
Pros: Beautiful facility and good meeting space.
Cons: Needs update on furnishings and rugs and internet.
Location: Not much to do other than the facility.
Beautiful gardens and facility but it is overdue for a renovation and the internet was not good while there. We had to pay extra for more devices in our room and that wasn't expected. Additionally, it was very slow. No restaurants stay open late, which is also odd.
5 out of 5
for Couples
by A verified traveler from Sydney

Fantastic place

Posted Aug 22, 2014
The Palace is magnificent, and so grand. The golf was also fantastic, and loved the croc pit on it.
5 out of 5
for Everyone
by A verified traveler

Superb facilities in a superb setting

Posted Aug 11, 2014
Pros: Everything
Cons: Nothing
Location: Game drives in the Pilanesberg National Park, Zip wire or just relaxing by the many pools that the resort has to offer.
Wow - you never want a holiday to end but we really, really, REALLY didn't want this one to. We stayed at the Palace and were literally treated like royalty. Hotel staff could not do enough for us and duty manager Savita ensured our stay was one of the best hotel experiences we have ever had.
4 out of 5
for Families
by Peter from Singapore

Great time at the Palace!

Posted Jun 18, 2014 on Hotels.com
We had a great time here. The room was big and the toilet was huge and well stocked! It was our wedding anniversary and the hotel gave us a lovely surprise as well! The breakfast was great with a good variety of food too!
1 out of 5
by nisch from sydney

All show and no service

Posted Jun 10, 2014
Terrible service all around. At their front desk right up to their breakfast buffet and restaurants. House keeping was invisible and the sinks kept clogging which i ended up cleaning several times. Everyone expected a tip but did not want to work for it. Had a power failure one night from 1am till 6am, no one bothered to turn on the generator. I will not return and will not recommend this place.
5 out of 5
by NicksChisanga from London

Great getaway spot

Posted Apr 23, 2014 on Hotels.com
Fantastic hotel, very decadent and grand. We had some issues with our room, hot tap not working in the shower, plug broken in the bath and phones not working but they were fixed as soon as we reported them. Very impressive hotel - highly recommend.
3 out of 5
by A verified traveler

Horribly designed hotel.

Posted Apr 17, 2014
Can't even enter the toilet without sitting on the pot before you can close the door. Despite a 200 square foot bathroom. No sunlight in the entire hotel. No decent restaurants
5 out of 5
for Families
by A verified traveler

Great hotel near Pilanesberg Game Reserve

Posted Apr 11, 2014 on Hotels.com
We had a great stay in very fine and stylish rooms in this themed resort hotel. It was a very easy 5 minute drive to the beautiful Pilanesberg Game Reserve where we had a goo number of close encounters with a good range of animals and birds
5 out of 5
for Everyone
by Norman from Auckland New Zealand

Palace in Africa

Posted Feb 26, 2014
Pros: The food, location and service are all 5 Star
Cons: Nothing, The service is great and if there are any issues they are resolved promptly
Location: Always warm, fair to hot weather can be expected year round. Water parks, Golf and wild game drives (the Big 5)are on your door step.
I have stayed at the Palace four times over the last eighteen years. This was the first trip with my family and the first in eight years. As usual the Palace did not disappoint. The service is outstanding and the food is out of this world. The staff a very friendly and make every effort to make your stay the best experience. If you have the time then book and stay its worth every cent including the 1hr 45 trip form Johannesburg.
5 out of 5
by ski-ing ogp from horsham

5star hotel

Posted Feb 18, 2014 on Hotels.com
excellent good 5 star hotel first class service very reasonable bar prices