Ratings based on 18 Verified Reviews
They paid and stayed. We double-checked.
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.4 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Nice hotel, but the internet was horrible.Posted Sep 16, 2014
Pros: Beautiful facility and good meeting space.
Cons: Needs update on furnishings and rugs and internet.
Location: Not much to do other than the facility.
Beautiful gardens and facility but it is overdue for a renovation and the internet was not good while there. We had to pay extra for more devices in our room and that wasn't expected. Additionally, it was very slow. No restaurants stay open late, which is also odd.
for Couplesby A verified traveler from Sydney
Fantastic placePosted Aug 22, 2014
The Palace is magnificent, and so grand. The golf was also fantastic, and loved the croc pit on it.
for Everyoneby A verified traveler
Superb facilities in a superb settingPosted Aug 11, 2014
Location: Game drives in the Pilanesberg National Park, Zip wire or just relaxing by the many pools that the resort has to offer.
Wow - you never want a holiday to end but we really, really, REALLY didn't want this one to. We stayed at the Palace and were literally treated like royalty. Hotel staff could not do enough for us and duty manager Savita ensured our stay was one of the best hotel experiences we have ever had.
for Familiesby Peter from Singapore
Great time at the Palace!Posted Jun 18, 2014 on Hotels.com
We had a great time here. The room was big and the toilet was huge and well stocked! It was our wedding anniversary and the hotel gave us a lovely surprise as well! The breakfast was great with a good variety of food too!
by nisch from sydney
All show and no servicePosted Jun 10, 2014
Terrible service all around. At their front desk right up to their breakfast buffet and restaurants. House keeping was invisible and the sinks kept clogging which i ended up cleaning several times. Everyone expected a tip but did not want to work for it. Had a power failure one night from 1am till 6am, no one bothered to turn on the generator. I will not return and will not recommend this place.
Recommendedby NicksChisanga from London
Great getaway spotPosted Apr 23, 2014 on Hotels.com
Fantastic hotel, very decadent and grand. We had some issues with our room, hot tap not working in the shower, plug broken in the bath and phones not working but they were fixed as soon as we reported them. Very impressive hotel - highly recommend.
by A verified traveler
Horribly designed hotel.Posted Apr 17, 2014
Can't even enter the toilet without sitting on the pot before you can close the door. Despite a 200 square foot bathroom. No sunlight in the entire hotel. No decent restaurants
for Familiesby A verified traveler
Great hotel near Pilanesberg Game ReservePosted Apr 11, 2014 on Hotels.com
We had a great stay in very fine and stylish rooms in this themed resort hotel. It was a very easy 5 minute drive to the beautiful Pilanesberg Game Reserve where we had a goo number of close encounters with a good range of animals and birds
for Everyoneby Norman from Auckland New Zealand
Palace in AfricaPosted Feb 26, 2014
Pros: The food, location and service are all 5 Star
Cons: Nothing, The service is great and if there are any issues they are resolved promptly
Location: Always warm, fair to hot weather can be expected year round. Water parks, Golf and wild game drives (the Big 5)are on your door step.
I have stayed at the Palace four times over the last eighteen years. This was the first trip with my family and the first in eight years. As usual the Palace did not disappoint. The service is outstanding and the food is out of this world. The staff a very friendly and make every effort to make your stay the best experience. If you have the time then book and stay its worth every cent including the 1hr 45 trip form Johannesburg.
Recommendedby ski-ing ogp from horsham
5star hotelPosted Feb 18, 2014 on Hotels.com
excellent good 5 star hotel first class service very reasonable bar prices