Kenneth, our game driver, was knowledgeable and a safe and capable guide. We managed to see all 4 of the reserve's cheetahs. The facility is lovely. The food was delicious and the staff were attentive. The power cut out during the night so our toasty tent got colder, and then switched on in the AM...but not with quite enough time to warm up before having to do the morning drive. One other note - it might be useful to have driving directions on the website for those driving down from the north. I should have emailed for directions but decided to wing it instead. Friendly neighbor's on the route were kind enough to draw us a map. Overall it was a terrific stay and I will absolutely recommend it to friends.