Ratings based on 4 Verified Reviews

They paid and stayed. We double-checked.
3.0 out of 5
3.2 Room cleanliness
3.8 Service & staff
2.8 Room comfort
2.8 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler from Pershore, Worcs

Not a quiet retreat

Posted Jul 5, 2014
Pros: Friendly staff but they appeared to be under pressure- too few of them- all appeared to be multitasking.
Cons: More staff.
Location: Set in village outside Scarborough- so activities mainly centred there- plenty to do and see there.
Noisy neighbours upstairs- could hear when extractor fan working in their bathroom and every step on squeaky floorboards.
5 out of 5
Recommended
for Getaway With Friends
by A verified traveler

This traveler left a rating score only Posted Jun 30, 2014 on Hotels.com
3 out of 5
Recommended
for Couples
by Suzanne from Knutsford

Nice hotel

Posted Jun 6, 2014 on Hotels.com
Spacious room with big bathroom and lovelyviews. Had a lie in and missed breakfast but they whipped us something upanyway. Lovely staff.
Comment from Hotel Management
Aug 23, 2014 by Ryan Sperry, Hotel Management
Thank you very much for your feedback, hope to see you again soon.
1 out of 5
by A verified traveler from Staffordshire

The Bates Motel!

Posted May 3, 2010
The photos on the hotel's website are quite misleading. I would call this a 'motel' rather than a hotel, and the majority of rooms are not represented by the images that are presented. Upon arriving at Reception the greeting from the owner made us feel that we were an inconvenience. The rooms are basic, with no telephone in the room. There was a walkway on the upper floor of the rooms which was very noisy, and picked up every sound as people went by. Most of the floorboards creaked, and the mattress on the bed was extremely uncomfortable. Put this together with what seemed to be very thin walls (possibly studded), and it makes for a very uncomfortable stay. The list of major and minor faults with our room was quite long; Torn Duvet, Torn Pillowcase, Broken chain on the sink plug, Broken tiles on the side of the bath, Shaver light not working, Sticking door lock to our room, Very low pressure in the shower, The heating went off at 9pm and the room quickly got cold. The carpet in the dining room was badly stained. It's very difficult to see how this hotel had gained its' three stars. It would have been more accurate with one. In all honesty I cannot recommend this 'hotel' at all. We were very disappointed. It's a shame that a small family run business can be run like this and still expect people to come to stay there.