Ratings based on 883 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
99% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom middlesbrough

Very nice hotel, all you will need

Posted May 3, 2015
Great location just near centre of town but quiet. Easy to find and park. Staff very friendly and hotel immaculate. Breakfast was brilliant with great choice. Very nice stay
5 out of 5
Recommended
for Couples
by A verified traveler

Nice hotel close to train station

Posted May 2, 2015
Pros: Quality of rooms.
Cons: Breakfast should serve proper eggs!
Perfect for a weekend break in York, nice breakfast, great rooms, clean, friendly staff and very convenient location for the attractions of York!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Newcastle Upon tyne

Great location, professional, friendly staff

Posted Apr 29, 2015
Pros: Location, room, staff
Cons: Quality of cooked breakfast, as a buffet was used the hot food was not at it's best.
Location: Location ideal, city centre only a five minute walk. Easy access to Jorvik centre, York dungeon, railway museum and the shops.
Hotel ideally situated to visit all the attractions that York had to offer. Rooms were clean, well presented and the bed ensured a good nights sleep. The hotel staff were excellent very approachable and friendly, offering advice on transport and places to visit. We had a very enjoyable stay and we would use the hotel again without hesitation.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom UK

Got a little more than had bargained for!

Posted Apr 27, 2015
Pros: No matter their position every member of staff you encounter says hello. Older waiter clearing b'fast tables makes an effort to engage in conversation
Cons: If it is policy to allocate single females to an upper floor then this needs to happen every time. Did not happen on this occasion
Location: Good location. Got taxi to and from event I attended but would probably feel safe enough walking back to the hotel on own
Was allocated a basement room (6) with not a very wide floor to ceiling window that overlooks a passage with a fence and a storage area. If you looked up you saw the railings of the ground floor onto the street but room not at all overlooked by general public. Sheer striped voile at windows and a black out blind Not a major issue until the am when felt the need for more light and opened both blind and voile ( that continues past the window making you think the window is wider than it is) and had room light on. Standing with just a towel after a shower was shocked to find a staff member walking past the window and going into locked storage/aircon unit area. Hid behind the wall and waited until he had left. Drew voile back but kept light on. 5 mins later another staff member came out of locked area with a bike. Advised reception that there should be a warning on the fence visible to the guest that this area is used by staff or staff must refrain from walking past. If the passageway continues to be used for access then it means the room is not suitable because there is not enough light in the room without overhead lights and the voile and blind open. Reception apologised but this must surely have been an issue before... Toaster even when on recommended settings does not toast adequately so you have to put through twice and hot food then goes cold. Big selection of food at breakfast and no delays ( bar the toast!) Bed v comfortable. Shower pressure could be stronger.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom durham

Excellent location

Posted Apr 22, 2015
Great welcome room fantastic breakfast excellent
5 out of 5
Recommended
for Everyone
by A verified travelerfrom lancashire

Convenient location for all York attractions .

Posted Apr 20, 2015
Pros: Good location lovely staff and very clean.
Cons: The breakfast sausages were not good, bacon just about cooked no hash browns were left. Coffee was very weak.
Location: Very good location handy for all attractions bars shops train station. we had a fabulous meal at the Italian Delrio's 2 min walk.
Stayed 1 night close to centre staff very friendly and helpful, room was lovely and clean although a bit on the warm side during the night even with air con. Free breakfast was ok Discount on parking very helpful just get your tickets stamped at desk. Overall a good hotel and would use it again.
2 out of 5
by A verified traveler

Uncomfortable bed

Posted Apr 13, 2015
Pros: Good location
Cons: Make beds more comfortable
Location: Lots to do in York
Stayed for 2 nights, was disappointed to find we had been given a room in the basement looking out at a brick wall. Also the bed was very uncomfortable
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Stirling

all you need for your stay in York

Posted Apr 12, 2015
Pros: value for money
Cons: possibly Sky channels on the tv
Location: Excellent location just 10 mins walk from the train station and 5 mins to the main shopping area.
Everything about this hotel was excellent The staff were very helpful. Little touches like shampoo and conditioner in the shower. Buffet breakfast had more choice than I've ever seen at any other hotel. Even the beds in the twin rooms were bigger than normal. Would definitely stay here again.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom B

Nice hotel in a good location.

Posted Apr 9, 2015
This hotel is in an excellent location just near Lendal Bridge and Yorkshire museum. The staff were friendly and the room was very quiet. The information explaining which amenities were available was very clear.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom alton

Comfortable

Posted Apr 7, 2015
Hotel arrangement was excellent an don't reduced NCP car parking rate with the hotel. Room was comfortable and excellent 24 hour pizza service. Only downside was the room had no windows to open for fresh air