Ratings based on 442 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
86% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
3.7 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Stay was good and at the centre of everything but.

Posted Apr 18, 2014
A good stay in this hotel and a super location apart from shower left a lot to be desired as the water pressure was awful and literally meant you couldn't stand under the shower!!!!!! On speaking to the reception I was told that nothing could be done!!! Also the radiators made a dreadful knocking noise at about 5.45am each morning which kept you awake.
4 out of 5
Recommended
for Everyone
by j from manchester

Not the poshest Hilton but...

Posted Apr 8, 2014
The friendly and helpful staff helped make this a lovely stay
4 out of 5
Recommended
for Everyone
by diane from Worcester

Nice Hotel in good location but ...

Posted Apr 4, 2014
The Hilton is a nice 4 star hotel in a good location as a base for the sights of York. However, there was a constant noise from the heating system, throughout the day and night, although this was switched off when I mentioned it to Reception.
3 out of 5
Recommended
for Couples
by Brian & Ann from Wakefield

Good Hotel close to the centre

Posted Apr 4, 2014
Pros: It was close to the centre and very comfortable and bright with great staff
Cons: Possibly air con in the rooms
Location: The location was good, close to the town, jorvic centre and other amenities
We could not fault the hotel apart from the breakfast service. It said breakfast was served between 7 and 10, we went in at 9.30 and were greeted and seated, the quality of food was excellent but staff started clearing things away at 9.55 and when we went over for toast were told there was none available as things were packed away. we were disappointed and felt that they wanted us out ,I'm only glad it wasn't 10.50 when we went in, and Twenty pounds as well !
2 out of 5
by disappointed from sheffield

Very small rooms

Posted Mar 31, 2014
I was on a birthday weekend with my two daughters so we shared a room. The room had 2 double beds and there was just room to squeeze round the beds - disappointingly small with a bathroom the size of a small cupboard. Not worth the £300! (Breakfast not included). Would definitely not recommend it.
2 out of 5
by Chalk from Manchester

Poor for the price. And the Brand name.

Posted Mar 25, 2014
Pros: Location
Marginally better than a low budget Travel Type Motel. Did not expect opulence or grandeur as it was a red-brick fairly new building. But expected the Hilton Brand to offer more. If I paid say £80 I would deem it acceptable. But at +£150 it was poor. I have paid £90 for city centre location Radisson and Macdonald hotels and felt they were worth the £150 paid for Hilton York. Plus the shower barely worked. As it was a gift for my partner, I was disappointed.
4 out of 5
Recommended
for Everyone
by A verified traveler

Centrally Located Hotel

Posted Feb 21, 2014
Good hotel, well located for all York attractions. About 10 to 15 minute walk from rail station. Good value with the Expedia price. Would use again.
2 out of 5
by L from Manchester

Weekend away.

Posted Feb 16, 2014
Pros: Good position. The staff were friendly.
Cons: Rooms and decor. This hotel needs a complete revamp . Including the view from our room which was of a dead pigeon and someone's disused vegetable plot
Very disapppointed with the hotel in general. The decor was shabby and the room was very basic. I expected more from a Hilton hotel. This hotel was worse than one of the very basic cheap hotel chains .Carpet in the room was dirty and stained.
2 out of 5
by chris from york

Box room with a brick wall view

Posted Feb 3, 2014
On arrival , the greeting was cold and unfriendly. On entering the room, it felt like walking into a prison cell on looking out if the window I was greeted with a brick wall . One of the pillows had make up smudges and the bed was lumpy! One would assume a place like the hilton would have higher standards.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 27, 2014
Pros: Great location in central York with lots to do near by.