Ratings based on 486 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
86% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
3.7 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from London

Overpriced and demotivated staff

Posted Aug 18, 2014
Pros: Location
Cons: Service of staff, interior of rooms is out dated
Location: York is a wonderful city, and location is just perfect
Location of hotel is great, in the city centre of York, but hotel staff is not service oriented, and overall pricing is too high versus quality of room and service provided
4 out of 5
for Everyone
by A verified traveler from London, UK

Great location for York sightseeing

Posted Aug 11, 2014
Pros: The location of the hotel is just great, parked our car and did not need it until our return, everything was just a short walk away.
This is a great hotel for sightseeing in York, location, location, location. In front of the tower and a short walk to all of the York tourist attractions. Rooms where on the smallish side which made it feel crowded, but great hotel staff, good breakfast buffet with very smart service.
5 out of 5
for Everyone
by A verified traveler from NYC

Excellent hotel, great staff, very helpful.

Posted Aug 8, 2014
Pros: Wonderful staff, very kind, helpful and always ready to assist. When I needed to find the location of sites, they found them.
Cons: Excellent hotel, nothing need improvement
I need a final invoice with balance zero for reimbursement purposes. Thanks
5 out of 5
for Everyone
by A verified traveler from Perth, Western Australia

Great hotel, great location.

Posted Aug 6, 2014
Pros: Everything!
Cons: Nil.
Location: The best location, next to the train station. Close to all the sights of Edinburgh.
Everything about this hotel in the best location and lovely city is great. Staff are friendly and helpfull. Nothing lacking!
4 out of 5
for Everyone
by A verified traveler from newcastle

Very convenient but quality lower than expected

Posted Aug 5, 2014
Pros: The location, the room comfort & facilities, the staff, the valet parking
Cons: Breakfast, bar prices, general ambience
Location: Very close to central York & the sites, good pubs & Betty's tearooms
Friendly, helpful staff & comfortable room, but I expected a Hilton hotel to be something special & it wasn't. Breakfast was shambolic when we arrived with lots of people waiting for a table, but the breakfast buffet was quite good. Bar prices were excessive
4 out of 5
for Everyone
by A verified traveler from hertfodshire

A good hotel easy walk to main tourist attraction

Posted Aug 2, 2014
Pros: I liked the friendliness of the staff, the hotels location and the restaurant.
Cons: The room was a little small and tired.
Location: Excellent location next to Clifford tower and Castle museum.. An excellent base if you are spending a couple of days in York .
On a visit to York with young grandson. The staff were very helpful. They made him feel very welcome and were happy to chat to him about what he had done. We ate in the hotel restaurant and the food was excellent. He chose from the children's menu and really enjoyed it. The room was a little noisy early in the morning as it was near the lifts . It didn't disturb my grandson but it woke me from 6. I would stay again but wouldn't want to stay longer than a couple of nights. We stayed in a family room which was great for one adult and child but I would have found it a squash if there had been more .
4 out of 5
for Everyone
by A verified traveler from Denver,Co.

Not what you would expect from an Hilton.

Posted Jul 23, 2014
Pros: The staff and the cleanliness.
Cons: airconditioning and larger rooms
Location: great walled city with so much history you could spend a week just walking the narrow streets and visiting the wonderful churches,parks, historic sigh
The hotel was clean,well located and the staff very nice. The building has very small rooms, no air conditioning and is in need of updating.The breakfast was only a sad buffet with no ordering off the menu,something you might find in a youth hostel. Over all, ok for a short visit.
3 out of 5
for Everyone
by A verified traveler from LANCASHIRE

Central hotel within easy reach of attractions

Posted Jul 20, 2014
Good without being special. Opportunity missed to do more given excellent location. Nothing to make it stand out from the rest.
3 out of 5
by A verified traveler

Tired hotel

Posted Jul 12, 2014
No air conditioning and a cramped room. A disappointment for the money, on a par with an updated Travelodge.
5 out of 5
for Everyone
by A verified traveler from Nottingham

Excellent Hotel close to all facilities

Posted Jul 11, 2014
Pros: It's convenience to the City of York
Cons: Nothing !
Location: Train and Jorvik museums and shopping in the city . Also Betty's.
Food excellent and a very friendly staff in all department especially the dining room