City view

Reviews of Crowne Plaza Harrogate, an IHG Hotel

4 out of 5
Crowne Plaza Harrogate, an IHG Hotel
Kings Road, Harrogate, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 640 out of 1018 reviews" "
Rating 8 - Good. 284 out of 1018 reviews" "
Rating 6 - Okay. 55 out of 1018 reviews" "
Rating 4 - Poor. 25 out of 1018 reviews" "
Rating 2 - Terrible. 14 out of 1018 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from CP Harrogate on Mar 26, 2024
Thank you for your review

8/10 Good

Ellis

Liked: Cleanliness, staff & service, property conditions & facilities
Check in very slow.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 25, 2024
Hello Ellis, Great to see you had such an enjoyable stay and we all look forward to welcoming you back very soon, Kindest regards, James Thomlinson

8/10 Good

Rob

Traveled with partner
The only thing that needs improvement is the tv’s in the bar. They both keep switching off every couple of minutes.
Stayed 1 night in Mar 2024
Response from CP Harrogate on Mar 25, 2024
Hi Rob, thanks for your feedback we will pass this to maintenance to check, we hope to welcome you back to the hotel soon.

10/10 Excellent

Barry

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Everything was just as you would expect,from a quality hotel.
Stayed 4 nights in Mar 2024
Response from CP Harrogate on Mar 25, 2024
Hi Barry, thank you for your review, we hope to see you again soon!

10/10 Excellent

Gary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to conference centre.
Stayed 4 nights in Mar 2024
Response from General Manager on Mar 23, 2024
Hello Gary, Great to see you had such a lovely stay and we all look forward to welcoming you back very soon, Best wishes,James Thomlinson

10/10 Excellent

Tony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Scaffolding around entrance was unattractive, and at no point during my 4 day stay, was any work done. Every time I went to the breakfast buffet, something had run out, and I had to wait. Over 3 breakfasts I estimate I waited 10 times for items. Also waited 40 mins for a vegetarian eggs benedict Therefore each breakfast took twice as long as it needed too.
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 18, 2024
Hello Tony, Thank you for choosing to stay with us and I was pleased so see that scaffolding and busy breakfast didn't impact the enjoyment of your stay too much. Your feedback is very important to us and I hope we have the opportunity to better serve you in the future, Kindest regards, James Thomlinson

10/10 Excellent

Andrew

Traveled with family
Liked: Amenities
Very nice hotel - very good rooms & good facilities. The hotel is well located & within east walking distance of the centre of Harrogate.
Stayed 1 night in Mar 2024
Response from Helen on Mar 18, 2024
Thank you for the lovely feedback, do come back and see us again soon

6/10 Okay

Andrew

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
hotel was fine, centrally located in Harrogate , what let it down was the bar service and breakfast where staff clearly didnt have a clue what was going on, drinks were expensive and the breakfast was well below average.
Stayed 1 night in Mar 2024
Response from Helen on Mar 18, 2024
Hi Andrew,Sorry you experienced a few issues during your stay, I've passed your feedback across to the operations team

8/10 Good

Paul

Traveled with partner
Liked: Amenities
Very much a business consumer hotel but clean and friendly
Stayed 2 nights in Feb 2024
Response from General Manager on Mar 10, 2024
Hello Paul, Great to see you enjoyed your stay and we hope to welcome you back whenever you are next travelling to Harrogate, Kindest regards, James Thomlinson

10/10 Excellent

Stephen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel close to the centre of Harrogate
Stayed 1 night in Feb 2024
Response from Helen on Mar 4, 2024
Hi StephenThanks for the great feedback, we hope to see you again soon

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from General Manager on Mar 3, 2024
Hello Kevin, Delighted to see you had such an enjoyable stay with us and we all look forward to welcoming you back soon, Kindest regards, James Thomlinson

10/10 Excellent

Deena

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place to stay
Stayed 3 nights in Feb 2024
Response from Helen on Feb 26, 2024
Hi,So pleased you had a great stay, we hope to welcome you back again soon

10/10 Excellent

Shaun

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very pleasent stay,clean warm hotel,lovely well furnished room(plus an enourmous bed!)Staff very friendly,large car parking bays.Recommend this hotel for a stay.
Stayed 2 nights in Feb 2024
Response from Helen on Feb 26, 2024
Hi Shaun, So pleased you enjoyed your stay with us, do come back and see us again soon

6/10 Okay

Nick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice hotel with good facilities but way to noisy, I honestly thought someone was in our bathroom
Stayed 1 night in Feb 2024
Response from General Manager on Feb 26, 2024
Hello Nick, Thank you for your comments and feedback and sorry to hear the hotel was a little noisy for you but I'm pleased to see you liked the hotel itself.I hope we get the opportunity to welcome you back next time you are in Harrogate, Kindest regards, James Thomlinson

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The food was good quality and well presented All staff were friendly and professional
Stayed 1 night in Feb 2024
Response from General Manager on Feb 26, 2024
Hello Stephen, Delighted to read you had such an enjoyable and welcoming stay and we hope to see you again very soon, Many thanks, James Thomlinson

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
Very good deal for city centre . Staff friendly nice room
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 21, 2024
Hello Barry,Delighted to see you had such a great stay with us recently and we all look forward to welcoming you back soon, Best wishes, James Thomlinson

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, friendly staff
Stayed 1 night in Feb 2024
Response from General Manager on Feb 21, 2024
Hello Suzanne ,Great to see you had such an enjoyable stay with us and we all look forward to welcoming you back soon,Many thanks,James Thomlinson

8/10 Good

Simon

Liked: Cleanliness, staff & service, amenities
Lovely hotel overall only disappointing bit was the bar had fun out of most draft beers
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 16, 2024
Hello Simon, Thank you for your lovely comments following your recent stay although sorry we ran out of some draft beers.Hopefully we can welcome you back soon and everything will be back in stock.Many thanks, James Thomlinson

10/10 Excellent

Rayner

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smart helpful staff. Great location for Harrogate town. Clean tidy room, all the amenities you require. Actually joined to the conference centre so tip hotel if you are attending an event
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 14, 2024
Hello Rayner, Thank you for your lovely feedback and its great to see you had such a comfortable and enjoyable stay and we all hope to welcome you back very soon, Best wishes, James Thomlinson

10/10 Excellent

Ian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Feb 2024
Response from General Manager on Feb 6, 2024
Hello Ian, Great to see you had such an enjoyable stay with us recently and we all look forward to welcoming you back next time you visit Harrogate, Kindest regards, James Thomlinson

10/10 Excellent

Alison

Stayed 1 night in Feb 2024
Response from General Manager on Mar 20, 2024
Hello Alison, Great to see you had such an enjoyable stay recently and we all hope to see you again soon,Kindest regards, James Thomlinson

8/10 Good

ALISON

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We were greeted at reception by a really lovely friendly gent who provided excellent info on surrounding area
Stayed 1 night in Jan 2024
Response from General Manager on Feb 1, 2024
Hello Alison, Delighted to read you had such a warm welcome and enjoyable stay with us and we look forward to welcoming you back whenever you are next in Harrogate, Kindest regards, James Thomlinson

10/10 Excellent

Quinn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our 2 nights, will return
Stayed 1 night in Jan 2024
Response from General Manager on Jan 30, 2024
Hello Quinn, Delighted to read you enjoyed your two night stay with us recently and we all look forward to seeing you again soon, Best wishes, James Thomlinson

10/10 Excellent

Stuart, Brough

Traveled with partner
Liked: Amenities
Very short walk into the town. Modern and well maintained. Easy parking albeit for a fee.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 27, 2024
Hello Stuart, Great to read you had such an enjoyable stay with us recently and we all look forward to welcoming you back very soon, Kindest regards, James Thomlinson

8/10 Good

Colin

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 23, 2024
Hello Colin, Delighted to see you had such an enjoyable stay with us recently and we look forward to welcoming you back very soon, Kindest regards, James Thomlinson

10/10 Excellent

Les

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Everything was great except for the rads in our room didn't work and the toilet filled up every time we flushed. Would go back any day.
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 22, 2024
Hello Les,Delighted to read you had such a great and and would be back any day, can't wait to welcome you back.Many thanks, James Thomlinson

10/10 Excellent

alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of scaffolding around the building
Stayed 1 night in Jan 2024
Response from General Manager on Jan 21, 2024
Hello Alan, Great to see you had such a lovely stay, even with the scaffolding around the building, and we look forward to seeing you again soon, Kindest regards, James Thomlinson

10/10 Excellent

Sonja

Traveled with partner
Liked: Cleanliness, staff & service, amenities
It's always a great place to stay. Clean, smart rooms. Good parking and central location.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 17, 2024
Hello Sonja, Thank you for your lovely feedback and I was delighted to read you had such an enjoyable stay recently and we look forward to welcoming you back whenever you are next in Harrogate, Kindest regards, James Thomlinson

8/10 Good

Sarah

Stayed 2 nights in Jan 2024
Response from General Manager on Jan 27, 2024
Hello Sarah, Delighted to see you had such an enjoyable stay with us recently and we look forward to welcoming you back very soon, Kindest regards, James Thomlinson

8/10 Good

David

Stayed 1 night in Jan 2024
Response from General Manager on Jan 27, 2024
Hello David, Delighted to see you had such an enjoyable stay with us recently and we all look forward to welcoming you back soon, Kindest regards, James Thomlinson

10/10 Excellent

Wayne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on Jan 8, 2024
Hello Wayne, Great to see you had such an enjoyable stay recently and we all look forward to welcoming you back whenever you are next in Harrogate, Best wishes,James Thomlinson

2/10 Terrible

Anne

Stayed 3 nights in Dec 2023
Response from General Manager on Dec 31, 2023
Hello Anne, Sorry to see you didn't enjoy your recent stay and I hope we have the opportunity to correct whatever was wrong at some point in the future should you be returning to Harrogate, Kindest regards, James Thomlinson

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 31, 2023
Delighted to see you had such an enjoyable stay and we hope to welcome you back again soon, Kindest regards, James Thomlinson

8/10 Good

Beattie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not quite 100%
Arrived on Xmas Eve for 3 nights. We dud manage to check in early only to br given a Small double room.My husband immediately requested a bigger room and this was actioned without hassle. The white dressing gowns had certainly seen better days.Not very white or soft and a couple of rips in 1. We have stayed before and like the hotel the staff are very accommodating a little fisappointed that no Xmas fayre available even though website displayed this from a previous year. There was food on Xmas Day for a large group who arrived by bus. The breakfasts are always superb..perhaps new bathrobes?
Stayed 3 nights in Dec 2023
Response from General Manager on Dec 28, 2023
Hello Beattie, Thank you for choosing to spend Christmas with us here at the Crowne Plaza and I was delighted to read that overall you and your husband had a relaxed and enjoyable time away. I was sorry to read about the quality of the bathrobes and I can assure you this will be addressed. Thank you once again and we hope to welcome you back again soon,Best wishes, James Thomlinson

10/10 Excellent

JUNE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yet another great stay
Everything was great, no problems at all.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 28, 2023
Hello June, Delighted to read you had such an enjoyable stay with us recently and we all look forward to welcoming you back again soon,Kindest regards, James Thomlinson

10/10 Excellent

Alan

Traveled with partner
Liked: Amenities
Very good everything and close to the centre will definitely stay again
Stayed 1 night in Dec 2023
Response from General Manager on Dec 24, 2023
Hello Alan, Delighted to see you had such a comfortable and enjoyable stay with us recently and we look forward to welcoming you back whenever your travels next bring you to Harrogate,Kindest regards, James Thomlinson

4/10 Poor

Adam

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 star hotel not 4
Tiny room Shower flooded Plumbing deafening when bathroom sink tap was open Very uncomfortable tiny bed.
Stayed 3 nights in Dec 2023
Response from General Manager on Dec 22, 2023
Hello AdamI was sorry to read that you didn't enjoy your stay with us recently and the challenges you experienced with the bathroom and finding the bed uncomfortable.Your feedback is very important to us as we aim to provide a memorable experience to all our guests and I hope we have the opportunity to demonstrate this to you and restore your faith in the hotel should you ever be returning to Harrogate, Kindest regards, James Thomlinson

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Great location helpful staff and good food
Stayed 1 night in Dec 2023
Response from General Manager on Dec 22, 2023
Hello Philip, Delighted to see you had such an enjoyable stay with us recently and we all look forward to welcoming you back soon, Kindest regards, James Thomlinson

10/10 Excellent

iain

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in an excellent location for shops, bars and restaurants. We paid extra for a high floor and were not disappointed. Room was spacious and bed was enormous. Love having a fridge in the room as I have medication that needs to be kept in a fridge. Staff were both friendly and professional. Breakfast had lots of choices and tables are spaced so you are not sitting listening to other guests conversations.
Stayed 3 nights in Dec 2023
Response from General Manager on Dec 22, 2023
Hello Iain, Thank you for your kind words and feedback following your recent stay and I was delighted to read you had such a comfortable experience and we look forward to welcoming you back whenever your travels next bring you to Harrogate, Kindest regards, James Thomlinson

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on Dec 21, 2023
Hello Stephen, Delighted to see you had such an enjoyable stay with us and we look forward to welcoming you back whenever you are next visiting Harrogate, Kindest regards, James Thomlinson

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Lovely hotel, with polite and friendly staff, spacious very clean rooms. Hotel is in a good location, would definitely stay again.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 17, 2023
Hello and thank you for your lovely feedback, especially regarding the friendly team.We all look forward to welcoming you back whenever you are next visiting Harrogate, Kindest regards, James Thomlinson

8/10 Good

martin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thought drinks were expensive in the bar
Stayed 1 night in Dec 2023
Response from General Manager on Dec 17, 2023
Hello Martin, Delighted to see you had an enjoyable stay and we also appreciate your comments and feedback and we hope to have the opportunity to welcome you back soon, Kindest regards, James Thomlinson

8/10 Good

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel. Comfy bed!
Really well placed in Harrogate right next to Convention Centre and a short walk from town centre. Has its own car park with a good 24h rate. Friendly staff throughout. (Of course - it’s Yorkshire!) Lovely views across the town if you get a good room. Only slight downside was that lifts can get a bit busy at peak times and can be a tight squeeze!
Stayed 1 night in Dec 2023
Response from General Manager on Dec 17, 2023
Hello Andy, Thank you for your lovely feedback and I was delighted to read you had such an enjoyable stay and especially that you found the team to be so friendly.Your kind comments are much appreciated and we all look forward to welcoming you back whenever you are next visiting Harrogate, Kindest regards, James Thomlinson

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on Dec 17, 2023
Hello Martin, Delighted to see you had such an enjoyable stay with us recently and we look forward to seeing you again very soon, Kindest regards, James Thomlinson

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on Dec 17, 2023
Hello Paula, Delighted to see you had such an enjoyable stay with us recently and we look forward to welcoming you back soon, Kindest regards, James Thomlinson

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Legsandco
Could not fault our stay except paying for parking which is usually free for hotel guests staff were extremely helpful and pleasant had a wonderful time would definitely recommend and really well placed for everything
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 17, 2023
Hello Theresa, Delighted to read you had such a wonderful time and you kind words regarding the team are much appreciated.Thank you once again and we all look forward to welcoming you back very soon,Kindest regards.James Thomlinson

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from General Manager on Dec 17, 2023
Hello, Delighted to see you had such an enjoyably stay and hope to see you again soon, Kindest regards, James Thomlinson

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good except our neighbours put the their tv on loud at 3 in the morning
Stayed 1 night in Dec 2023
Response from General Manager on Dec 17, 2023
Hello Stephen, Great to hear you enjoyed your stay with us recently although sorry to see the guests next door had their TV so loud in the morning.I hope we can welcome you back whenever you're next visiting Harrogate, Kindest regards, James Thomlinson

4/10 Poor

Robert

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 14, 2023
Hello Robert, I was sorry to see that you didn't have a fully enjoyable and relaxed stay with us recently and I hope we have the opportunity to put this right whenever you are next visiting Harrogate, Kindest regards, James Thomlinson

8/10 Good

Muaazh

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
A good hotel not far from the centre of Harrogate. Staff are friendly and rooms are clean and tidy.
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 13, 2023
Hello Muaazh, Great to see you had such an enjoyable stay with us recently and we all look forward to welcoming you back soon, Kindest regards, James Thomlinson