Ratings based on 128 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from stratford upon avon
Lovely hotelPosted Jul 22, 2014
We Stayed at this lovely hotel for one night in July 2014. We would have liked to have stayed the whole weekend. The rooms are really nice & the staff are really friendly, nothings too much trouble for them. Short walk into York so very good location to go exploring.
for Everyoneby jenny from durham
Nice hotel close to city centrePosted Jun 30, 2014
Whilst the serving staff were polite are cortious, they desperately need training. We sent one steak back once and the other twice and it was still not as requested and the starter had to be returned at the second send back we abandoned our meal! The waiting staff need to remember that we are not 'Guys' and other such young peoples comments. They also need to be made aware! Only one porter to help with luggage and he was helping at breakfast does not bode well when both the men on our party have doggy knees! Our room also had a drain smell not too bad though and the room was good and clean. Would stay again but NO food.
for Everyoneby DAVE from SHROPSHIRE
ANOTHER NICE BREAKPosted Jun 14, 2014
Pros: Overall a good atmosphere full of character
Cons: Nothing major
Location: 5 mins to Minster....this is York so lots to do....
Great location literally 5 minutes away from the Minster and central York. Car parking facilities available, albeit first come basis but no problem in June. Staff excellent, breakfast excellent, room clean etc etc
by wanderer from Columbus, OH
Falty towersPosted Jun 1, 2014
Pros: Lots of character and quiet location but still close enough to sights
Cons: The wait staff really need to be trained properly.
Location: Don't miss the free guided tours by local historians, about two hours in length, not strenuous at all but so much information and very entertaining.
Nice building with loads of character, staff friendly but dining experience bordering on laughable. Very young inexperienced wait staff that really need to be properly trained and supervised. Perhaps the hotel should plant someone to observe the conversations occurring in the restaurant and breakfast area, we heard one couple be offered tea coffee and toast three times but none arrived. We asked about the restaurant and were almost pushed to the bistro downstairs as our best option, making us feel like second class citizens. We were tired and hungry so went with this option, we waited 50 minutes to have our starters which were very nice but then they brought the wrong main course, staff did apologize and again were very nice but it all just seemed a bit chaotic. Real shame because this could be an amazing hotel if only the staff were better trained and supervised.
for Everyoneby A verified traveler
OK Hotel near townPosted May 23, 2014
Pros: Generally all ok.
Cons: Not for me to say
Location: Masses to see in the City of York
Pleasant 3 night stay, poor service in lower cafe.
for Everyoneby Tanya from Brisbane, Aust
Close to the town centrePosted May 13, 2014
All of York's tourist attractions were only a short walk from the hotel. We dined in on our one night stay and had a lovely experience. Food and service was great.
for Everyoneby Jim from Brisbane, Australia
Very good hotelPosted Apr 25, 2014
The hotel is in a good location - only 5 minutes walk to the York CBD and 10 minutes walk to the railway station. Premium room was clean and very well equipped. Beds were ok (2 singles thrown together to make a double) but pillows were a little lumpy. TV reception was poor. Overall a good hotel. Be aware that there are no lifts so that may be a problem for some if you are given a room on the top floor. Only complaint was that they charged me for newspapers at the end of my stay. I don't mind paying but I like to be told up front that there is a cost associated with items that are being offered.
for Everyoneby Willie from Quad Cities, Illinois
Solid hotel in a good location.Posted Apr 2, 2014
In my view this is a good 3 star hotel, but not 4 star. Furnishings tired, no elevator, difficult tight parking, had to change rooms as the hot water did not function. Good breakfast, other meals just average.
for Everyoneby A verified traveler
Good hotelPosted Mar 21, 2014
Pros: Quite small, friendly, clean
Cons: menu in the evening could be expanded to include lighter dishes and salads
Location: close to Botham Bar Good location near the cathedral
personal. staff are very friendly. The rooms are good with good facilities and clean. The communal rooms were very comfortable with good local information and a daily newspaper
for Everyoneby Kelly
Lovely hotel, great location.Posted Mar 10, 2014
Great hotel, very helpful staff and a very nice 10 min walk from the City Walls. The hotel's Ivy restaurant is a lovely place for a romantic dinner.