Ratings based on 146 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
85% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Couples
by A verified traveler

Lovely hotel with a spa.

Posted Oct 12, 2014
Pros: The spa
Lovely hotel, great staff!mwill defiantly return!
3 out of 5
by A verified traveler from Newcastle

Faded grandeur more faded than grand in rooms

Posted Oct 10, 2014
Reception area and setting lovely. Unfortunately room and bathroom in need of update and refurbishment. Loo didn't flush well all looking a bit tired. Had a lovely stay in Harrogate and was only there one night didn't eat in hotel.
2 out of 5
by A verified traveler from yorkshire

Dated..Old..

Posted Oct 6, 2014
Very impressed with the downstairs , beautiful decor and looks very grand. Sadly the same can't be said for the rooms. We did see 3 of them because the first and second room we were showed were dismal old fashion and smelly.. unfortunately by the time we were shown the 3 room we had given up hope and just accepted it. It was marginally better than the first two but the bed and pillows were awful and the shower was cold. Not impressed for £140.00 a night. We expect a certain amount of luxury for that price.. Just wanted to go home to my lovely bedroom and its free... Sorry would not recommend to anyone.
3 out of 5
by A verified traveler from London

Faded grandeur and overpriced

Posted Oct 5, 2014
For one night the hotel was fine. Good location, easy parking (£5 for 24hours). Lovely reception staff, very big room (lousy lighting), comfortable bed. But the hotel has seen better days and the impression is that everything is being done on the cheap now and there's been a lack of investment. The bathroom could have been amazing, but a shabby plastic curtain over a dated bath and some "power" shower out of the '80's was a shame. Lack of bottled water in the room and disappointing toiletries. At 9pm we were apparently too late to eat in the main dining room (!!), so had supper in the bar which was nice food and bar staff were also lovely. Breakfast was again, done on the cheap and lacking imagination. For the price we paid for one night, I would say half it and go to the Premier Inn next door at least there's no pretension and you get what you pay for!!
2 out of 5
by A verified traveler from Scotland

Disappointment of the Month

Posted Sep 26, 2014
Pros: Not much. The accomodation seemed good.
Cons: Food, chef, desk staff, training, manners. Just about everything needs improvement although the accomodation itself was clean and comfortable.
Location: I was at work not pleasure.
There was no sense of welcome, no help with luggage and no smiles. Bedroom and bathroom were well appointed and clean. The food was unbelievably awful. I sent the beef back as it was tough and cold. It came back covered in thick brown sauce, and had been micro-waved into shoe leather. I again pointed this out. It was suggested I have the chicken. Two tiny slicers of thigh meat arrived covered in the brown sauce and again cold. I left the room, contacted my head office and was advised to check out. No refund was given but I did indeed leave and checked in to another hotel. The people waiting on me were apologetic and I advised the head waiter to seek alternative employment where he might be proud of the food he was serving instead of ashamed.
4 out of 5
Recommended
for Everyone
by A verified traveler from Durham

Improving hotel

Posted Sep 25, 2014
Pros: Location for exhibition
Cons: Lots due to age of building and size however the character and style reflects the era it was built
Location: Great for town access
Stayed on refurbished second floor, much better than my last visit a few years ago
3 out of 5
by A verified traveler from London

A bit of a time warp.

Posted Sep 23, 2014
Pros: The staff were efficient. The breakfast was nice.
Cons: Lighting in the grounds, particularly in the gardens leading down to the town. Have a bottle of water in the room, or at least have a vending machine
Location: It was not town centre but not too far to walk. Close to the exhibition centre.
We stayed here when visiting Harrogate for the weekend. A large, rambling hotel that needs a lot of updating. As you approach the hotel from the rear (we arrived by taxi), it looks like a Victorian institution. The room was okay but very hot. As there was a ledge outside the windows (which I assume was for a fire escape) we were unable to keep the windows open at night and the room was stifling.
4 out of 5
Recommended
for Couples
by A verified traveler from scotland

Big hotel in the grand tradition

Posted Sep 17, 2014
Pros: Sense of history and spaciousness. Staff member took time to show specific areas of hotel and showed great pride in being part of this establishment.
Cons: Grandeur a bit faded, needs to be brightened up.
Location: Great location, near shops and exhibition centre in the town.
An historic hotel where it's past grandeur is still very much in evidence. It is conveniently located in it's own grounds within easy reach of the centre of Harrogate. Staff were very personable and helpful, room very comfortable.
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Aberdeen

Excellent location for Harrogate Centre

Posted Sep 16, 2014
Pros: The pool and location
Cons: Decor in the rooms, but I suspect that this is happening in stages
Location: It is right in the town centre with all the shops, bars and restaurants within a few minutes walk. The Harrogate International Centre is next door
This is an ideal hotel if you are in Harrogate for a short stay and visiting the town's International Centre, as it is right next door. There is sufficient parking at only £5 per day which beats the town centre car parks. We didn't eat on site so I cannot comment on the restaurant or service. The bar was quiet and the staff were very polite and efficient. The typical high hotel prices are probably best avoided as there are plenty of cheaper places to get a drink nearby. We used the pool which was very good. It was spacious, clean and bright. The changing rooms were clean and there were plenty of towels available. I overheard another guest checking in asking about the refurbished rooms, so I gather some have had a makeover. Ours clearly wasn't one of them. The room was large, clean and quiet. But it was really in need of a makeover. Wall paper was peeling and the carpet was a bit threadbare. This room was also very very warm. This was noticeable even though it was mid September and not especially warm outside. The 'air conditioning' was a plug in fan, which was far from adequate in such a large room. We moved the coffee table to the food of the bed and put the fan on top of that to try and direct cool aid down onto the bed, which helped, but did create a bit of a trip hazard in the dark. I would not have wanted to be in this room at the height of summer as it would not have been at all comfortable. Overall for what we needed hotel for it served the purpose intended.
2 out of 5
by A verified traveler from Tunbridge Wells

Large hotel in central Harrogate

Posted Sep 8, 2014
Pros: Our premier double room was large, well equipped and the bathroom was clean.
Cons: We never saw any doormen, concierge staff, carpets hoovered round the edges in the dining room, French Restaurant reopened, nicer & chilled juice
Location: Take 36 bus to Crimple Hall Antiques, Garden centre & cafe at Pannal (2.7 miles). Visit Konak Meze - great Turkish food and Hales Bar - oldest pub.
Our room was ok but the rest of the hotel in need of refurbishment though we could imagine that once upon a time it was THE place to stay in Harrogate. Due to its size and the large car park the hotel seemed popular with big groups, coach tours, etc. but there wasn't much atmosphere throughout but luckily there is no shortage of restaurants, coffee shops, etc. all within easy walking distance.