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Reviews of The Royal Hotel

3.5 out of 5
The Royal Hotel
St Nicholas Street, Scarborough, England

Reviews

7.0

Good

Rating 10 - Excellent. 290 out of 1000 reviews" "
Rating 8 - Good. 283 out of 1000 reviews" "
Rating 6 - Okay. 160 out of 1000 reviews" "
Rating 4 - Poor. 127 out of 1000 reviews" "
Rating 2 - Terrible. 140 out of 1000 reviews" "

7.0/10

Cleanliness

7.0/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Rowan

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Very convenient for central Scarborough, South Bay and the Spa. Parking is a little tricky although there is a multi-storey up the road for £12 a day. The hotel itself was grand although in need of a little TLC - renovations were ongoing while we were there. The room was similar - comfortable and spacious but with a few things in need of repair.
Stayed 2 nights in Apr 2024
Response from The Royal Hotel Team on Apr 22, 2024
Thank you for taking the time to leave a review. Your feedback is appreciated and will be passed onto the relevant department managers. We are pleased you had a good stay and hope to welcome you back again soon.

6/10 Okay

Carole

Traveled with pets, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel is in the middle of much needed renovations. However that meant that our corridor had no carpet only mdf and bits kept being walked into our bedroom. Also the stairs were out of action which meant waiting ages for a lift even though they have two. Our room had outdated furniture and was very ‘tired’. The balcony door didn’t open and shut properly so fresh air was an issue, we couldn’t open the door fully as our little dog could have got out and wasn’t safe. We couldn’t fault the friendliness of the staff who were always willing to help.
Stayed 3 nights in Apr 2024
Response from The Royal Hotel on Apr 16, 2024
Thank you for taking the time to leave a review. Your feedback is appreciated and will be passed onto the relevant department managers. We are pleased you had a good stay and hope to welcome you back again soon.

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
OK
Stayed 1 night in Apr 2024
Response from The Royal Hotel Team on Apr 12, 2024
Thank you for taking the time to leave a review. Your feedback is appreciated and will be passed onto the relevant department managers. We are pleased you had a good stay and hope to welcome you back again soon.

6/10 Okay

Paul

Traveled with partner
Liked: Cleanliness, staff & service
.
Stayed 2 nights in Apr 2024
Response from The Royal Hotel Team on Apr 5, 2024
Thank you for taking the time to leave a review. Your feedback is appreciated and will be passed onto the relevant department managers. We are pleased you had a good stay and hope to welcome you back again soon.

6/10 Okay

craig

Traveled with partner
Disliked: Property conditions & facilities
A very tired room with poor maintenance. For cost there is better more local. Only plus side is that for venue we were attending this was very close. Breakfast was very low value again for cost paid better available elsewhere would not stop again.
Stayed 1 night in Mar 2024
Response from The Royal Hotel on Mar 31, 2024
Thank you for taking the time to leave a review, all feedback is appreciated. We are sorry to hear your stay was not at our usual standards and invite you to reach out to us directly so we can investigate this further for you.

8/10 Good

Mel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights at this hotel. Had to move room as the the windows in in 212 were not able to be opened and it was very warm, luckily moved next door which was better. They are currently renovating so new carpet being laid on the landings. The bed we had was comfortable and large.Very oldy worldy style hotel so it has character. Just across the road from the beach, stairs and slopes and a tram down to beach level. Just around the corner from the shops, plenty of eating places.
Stayed 3 nights in Mar 2024
Response from The Royal Hotel on Mar 30, 2024
Thank you for taking the time to leave a review. Your feedback is appreciated and will be passed onto the relevant department managers. We are pleased you had a good stay and hope to welcome you back again soon.

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed the area, staff cleanliness
Stayed 1 night in Mar 2024
Response from The Royal Hotel on Mar 30, 2024
Thank you for taking the time to leave a review. Your feedback is appreciated and will be passed onto the relevant department managers. We are pleased you had a good stay and hope to welcome you back again soon.

4/10 Poor

Kieran

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from The Royal Hotel on Mar 4, 2024
Thank you for taking the time to leave a review, all feedback is appreciated. We are sorry to hear your stay was not at our usual standards and invite you to reach out to us directly so we can investigate this further for you.

6/10 Okay

Cassy

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from The Royal Hotel Team on Mar 2, 2024
Thank you for taking the time to leave a review. Your feedback is appreciated and will be passed onto the relevant department managers. We are pleased you had a good stay and hope to welcome you back again soon.

4/10 Poor

Michaell

Disliked: Cleanliness, property conditions & facilities
I did not like Dogs could be in every room and sleep in them as I am allergic to animals which I was not told about this and it was not on the Internet I was told I had a swimmer Facilities which they did not have and overall the hotel was very dirty and rundown
Stayed 2 nights in Feb 2024
Response from The Royal Hotel Team on Feb 27, 2024
Thank you for taking the time to leave a review, we do advertise as being pet friendly so you should have been aware of this before booking.Our pool has been closed down since last year and is no longer advertised on Expedia

4/10 Poor

Justin

Traveled with partner
Disliked: Amenities
Wasn’t a bad stay wasn’t great either rooms and door locks could do with updating wasn’t the cleanest either bath was dirty shower was cold states on the ad that rooms at cleaned Daily to then be told they’re not at reception only good point was reception staff/manager was a great bloke very polite,helpful and courteous even when put in a difficult position not by myself but I happened to walk past as there was someone shouting at him in regards to one of the rooms and the manager from what I saw handled it very well I couldn’t say I would have done the same like but good on him for handing it so well ! we stayed Friday 16th feb for the weekend
Stayed 2 nights in Feb 2024
Response from The Royal Hotel Team on Feb 19, 2024
Thank you for taking the time to leave a review, all feedback is appreciated and helps us see where we need to aim our improvements.We are pleased to see that you felt the staff to be polite and helpful, even under potentially challenging circumstances.

10/10 Excellent

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Feb 2024
Response from The Royal Hotel Team on Feb 14, 2024
Thank you for taking the time to leave a review. Your feedback is appreciated and will be passed onto the relevant department managers. We are pleased you had a good stay and hope to welcome you back again soon.

6/10 Okay

David

Traveled with partner
Liked: Cleanliness, staff & service
Although the room and bathroom were spotlessly clean the rooms could do with updating a bit. The bed was very hard and the pillows even harder. The meals were ok but breakfast very oily. The serving staff were excellent and the reception staff very helpful.
Stayed 2 nights in Feb 2024
Response from The Royal Hotel Team on Feb 14, 2024
Thank you for taking the time to leave a review. Your feedback is appreciated and will be passed onto the relevant department managers. We are pleased you had a good stay and hope to welcome you back again soon.

8/10 Good

Susan

Liked: Cleanliness, staff & service
I love the Royal and have gone there for years. It's a great position with a lovely view from the bar. Rooms are clean and a comfy bed. A little tired ( Very minor issues). Staff are lovely. Shame that the pool has shut permanently.
Stayed 1 night in Feb 2024
Response from The Royal Hotel Team on Feb 5, 2024
Thank you for taking the time to leave a review. Your feedback is appreciated and will be passed onto the relevant department managers. We are pleased you had a good stay and hope to welcome you back again soon.

10/10 Excellent

Maria

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it nice comfy bed and a big bath
Stayed 1 night in Jan 2024
Response from The Royal Hotel Team on Jan 25, 2024
Thank you for taking the time to leave a review. Your feedback is appreciated and will be passed onto the relevant department managers. We are pleased you had a good stay and hope to welcome you back again soon.

10/10 Excellent

Maria

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
I love staying here especially in winter as I feel like royalty by giving me a suite. The hotel itself is old but gorgeous and grand. The bed is so warm and comfy and the bath is to die for.
Stayed 1 night in Jan 2024
Response from The Royal Hotel Team on Jan 24, 2024
Thank you for taking the time to leave a review. Your feedback is appreciated and will be passed onto the relevant department managers. We are pleased you had a good stay and hope to welcome you back again soon.

4/10 Poor

David

Stayed 1 night in Jan 2024
Response from The Royal Hotel Team on Jan 23, 2024
Thank you for taking the time to leave a review, all feedback is appreciated. We are sorry to hear your stay was not at our usual standards and invite you to reach out to us directly so we can investigate this further for you.

8/10 Good

Brian

Liked: Cleanliness, staff & service
Love the hotel reception and stairways Hated the bed, never been so uncomfortable in my life. We booked for 2 nights, but went home after 1 night, could not sleep in that bed again
Stayed 2 nights in Jan 2024
Response from The Royal Hotel Team on Jan 23, 2024
Thank you for taking the time to leave a review. Your feedback is appreciated and will be passed onto the relevant department managers. We are pleased you had a good stay and hope to welcome you back again soon.

10/10 Excellent

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from The Royal Hotel Team on Jan 23, 2024
Thank you for taking the time to leave a review. Your feedback is appreciated and will be passed onto the relevant department managers. We are pleased you had a good stay and hope to welcome you back again soon.

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely old Victorian hotel
This is a lovely old hotel, a bit worn in places but the refurbished rooms are lovely. We had a problem ( no heating) in our spacious attractive bedroom- but the problem was resolved almost immediately by the smashing duty manager Adamo? The new bedroom was even more spacious & comfortable! Warm, clean, with every amenity. We have had several stays here, sometimes with our daughter’s dog! We have always been delighted
Stayed 1 night in Jan 2024
Response from The Royal Hotel Team on Jan 23, 2024
Thank you for taking the time to leave a review. Your feedback is appreciated and will be passed onto the relevant department managers. We are pleased you had a good stay and hope to welcome you back again soon.

10/10 Excellent

Matthew

Stayed 1 night in Nov 2023
Response from The Royal Hotel Team on Jan 23, 2024
Thank you for taking the time to leave a review. Your feedback is appreciated and will be passed onto the relevant department managers. We are pleased you had a good stay and hope to welcome you back again soon.

10/10 Excellent

Catherine

Stayed 1 night in Jan 2024
Response from The Royal Hotel Team on Jan 23, 2024
Thank you for taking the time to leave a review. Your feedback is appreciated and will be passed onto the relevant department managers. We are pleased you had a good stay and hope to welcome you back again soon.

10/10 Excellent

Maria

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really loved it, I had a nice bath and a lovely sleep. I was well impressed with the room for the price I payed. Will stay again when needed.
Response from The Royal Hotel Team on Jan 23, 2024
Thank you for taking the time to leave a review. Your feedback is appreciated and will be passed onto the relevant department managers. We are pleased you had a good stay and hope to welcome you back again soon.

8/10 Good

MISS EMILY

Stayed 1 night in Dec 2023
Response from The Royal Hotel Team on Jan 23, 2024
Thank you for taking the time to leave a review. Your feedback is appreciated and will be passed onto the relevant department managers. We are pleased you had a good stay and hope to welcome you back again soon.

2/10 Terrible

TIFF

Stayed 1 night in Dec 2023
Response from The Royal Hotel Team on Jan 23, 2024
Thank you for taking the time to leave a review, all feedback is appreciated. We are sorry to hear your stay was not at our usual standards and invite you to reach out to us directly so we can investigate this further for you.

4/10 Poor

Allan

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Poor value for money …..
Room very tired.. in need of decorating… Rooms no longer serviced daily….. Now a budget hotel but not really budget prices …. At £75 a night( room only ) I expect a little bit more comfort….
Stayed 2 nights in Dec 2023
Response from The Royal Hotel on Dec 10, 2023
Thank you for taking the time to leave a review, all feedback is appreciated. We are sorry to hear your stay was not at our usual standards and invite you to reach out to us directly so we can investigate this further for you.

8/10 Good

Julie

Stayed 3 nights in Dec 2023
Response from The Royal Hotel on Dec 10, 2023
Thank you for taking the time to leave a review. Your feedback is appreciated and will be passed onto the relevant department managers. We are pleased you had a good stay and hope to welcome you back again soon.

6/10 Okay

Karl

Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2023
Response from The Royal Hotel on Dec 10, 2023
Thank you for taking the time to leave a review. Your feedback is appreciated and will be passed onto the relevant department managers. We are pleased you had a good stay and hope to welcome you back again soon.

10/10 Excellent

Richard

Stayed 1 night in Nov 2023
Response from The Royal Hotel Team on Jan 23, 2024
Thank you for taking the time to leave a review. Your feedback is appreciated and will be passed onto the relevant department managers. We are pleased you had a good stay and hope to welcome you back again soon.

8/10 Good

Denise

Traveled with partner
Liked: Cleanliness, staff & service
The building is rather grand with a beautiful entrance and staircase. Clean and tidy in all areas and friendly staff, but the rooms are getting tired and ready for updating. Can i also recommend a nicer coffee on the rooms 😊 but would stay again, perfectly placed for getting round town
Stayed 1 night in Nov 2023
Response from The Royal Hotel on Dec 3, 2023
Thank you for taking the time to leave a review. Your feedback is appreciated and will be passed onto the relevant department managers. We are pleased you had a good stay and hope to welcome you back again soon.

10/10 Excellent

Jonathon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from The Royal Hotel on Dec 3, 2023
Thank you for taking the time to leave a review. Your feedback is appreciated and will be passed onto the relevant department managers. We are pleased you had a good stay and hope to welcome you back again soon.

4/10 Poor

Stephanie

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
It was central to town
Stayed 2 nights in Nov 2023
Response from The Royal Hotel on Dec 3, 2023
Thank you for taking the time to leave a review, all feedback is appreciated. We are sorry to hear your stay was not at our usual standards and invite you to reach out to us directly so we can investigate this further for you.

2/10 Terrible

Joseph

Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel is rundown and the staff are not helpful at all. We slept in room that has hair everywhere and damp ceiling. We have ask for a new room but gave us even small and dirty room. Fridge and heating is not working. It not worth the money at all.
Stayed 1 night in Nov 2023
Response from The Royal Hotel on Dec 3, 2023
Thank you for taking the time to leave a review, all feedback is appreciated. We are sorry to hear your stay was not at our usual standards and invite you to reach out to us directly so we can investigate this further for you.

4/10 Poor

Karen

Disliked: Property conditions & facilities, room comfort
Sleepless nights stay
Having stayed at a number of hotels I’m aware that when you take a dog you tend to get the more run down rooms, even if you pay the same price or more than those who don’t. The room was dated which wasn’t so bad but the bed was awful, hard, lumpy, hardly slept at all. The bath had some sort of tape in the bottom, luckily only stayed one night so thought I’d wait till I got home, the bathroom door and nearby wall had something down it ( if I’d have seen it earlier I’d have gone and mentioned it at the time). Did let them know about the bathroom door on checkout. On a positive note staff were friendly and the bar area was nice. The Christmas decorations were lovely.
Stayed 1 night in Nov 2023
Response from The Royal Hotel on Dec 3, 2023
Thank you for taking the time to leave a review, all feedback is appreciated. We are sorry to hear your stay was not at our usual standards and invite you to reach out to us directly so we can investigate this further for you.

2/10 Terrible

Dominic

Stayed 1 night in Nov 2023
Response from The Royal Hotel on Nov 13, 2023
Thank you for taking the time to leave a review, all feedback is appreciated. We are sorry to hear your stay was not at our usual standards and invite you to reach out to us directly so we can investigate this further for you.

10/10 Excellent

Richard

Stayed 1 night in Nov 2023
Response from The Royal Hotel on Nov 13, 2023
Thank you for taking the time to leave a review. Your feedback is appreciated and will be passed onto the relevant department managers. We are pleased you had a good stay and hope to welcome you back again soon.

10/10 Excellent

suzanne

Stayed 2 nights in Nov 2023
Response from The Royal Hotel on Nov 13, 2023
Thank you for taking the time to leave a review. Your feedback is appreciated and will be passed onto the relevant department managers. We are pleased you had a good stay and hope to welcome you back again soon.

10/10 Excellent

Nick

Stayed 1 night in Nov 2023
Response from The Royal Hotel on Dec 3, 2023
Thank you for taking the time to leave a review. Your feedback is appreciated and will be passed onto the relevant department managers. We are pleased you had a good stay and hope to welcome you back again soon.

10/10 Excellent

Gillian

Liked: Cleanliness
Stayed 4 nights in Oct 2023
Response from The Royal Hotel on Nov 2, 2023
Thank you for taking the time to leave a review. Your feedback is appreciated and will be passed onto the relevant department managers. We are pleased you had a good stay and hope to welcome you back again soon.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another nice stay, will return.
Initially the room was not to standard, cold draught window and set way in the back of the hotel down narrow corridors. The room was changed to a far more suitable one without issue by reception.
Stayed 1 night in Oct 2023
Response from The Royal Hotel on Nov 2, 2023
Thank you for taking the time to leave a review. Your feedback is appreciated and will be passed onto the relevant department managers. We are pleased you had a good stay and hope to welcome you back again soon.

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely awful.
We were greeted by the smell of weed in reception. The hallways were filthy with large debris all over the carpets. The room was thick with dust, the toilet was covered in urine and feces and there was a toenail on the bedside table. There was no food during breakfast, they could not keep up with refilling the buffet, there were hairs over the scrambled eggs, hairs in the Nutella jar and hairs all over the croissants. The staff in the restaurant were rude, unapproachable and Ill-mannered. What an awful hotel. The only pro is the location.
Stayed 2 nights in Oct 2023
Response from The Royal Hotel on Nov 2, 2023
Thank you for taking the time to leave a review- all feedback is appreciated.While we do apologise about any issues with the room these were never brought to the staffs attention, and therefore we were unable to resolve these issues for you.

2/10 Terrible

Mark

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
The breakfast could be better nothing ready and when we got it other things cold like your toast tea and us ran out of bread how can this happen in a palace like that 12 pound but no refund
Stayed 2 nights in Oct 2023
Response from The Royal Hotel on Oct 30, 2023
Thank you for taking the time to leave a review, all feedback is appreciated. We are sorry to hear your stay was not at our usual standards and invite you to reach out to us directly so we can investigate this further for you.

10/10 Excellent

Helen

Stayed 2 nights in Oct 2023
Response from The Royal Hotel on Oct 30, 2023
Thank you for taking the time to leave a review. Your feedback is appreciated and will be passed onto the relevant department managers. We are pleased you had a good stay and hope to welcome you back again soon.

10/10 Excellent

David

Stayed 2 nights in Oct 2023
Response from The Royal Hotel on Oct 30, 2023
Thank you for taking the time to leave a review. Your feedback is appreciated and will be passed onto the relevant department managers. We are pleased you had a good stay and hope to welcome you back again soon.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service
Was good first time I stayed away , would stay again
Stayed 1 night in Oct 2023
Response from The Royal Hotel on Oct 30, 2023
Thank you for taking the time to leave a review. Your feedback is appreciated and will be passed onto the relevant department managers. We are pleased you had a good stay and hope to welcome you back again soon.

8/10 Good

Paul

Stayed 1 night in Oct 2023
Response from The Royal Hotel on Oct 30, 2023
Thank you for taking the time to leave a review. Your feedback is appreciated and will be passed onto the relevant department managers. We are pleased you had a good stay and hope to welcome you back again soon.

10/10 Excellent

Russell

Stayed 1 night in Oct 2023
Response from The Royal Hotel on Dec 3, 2023
Thank you for taking the time to leave a review. Your feedback is appreciated and will be passed onto the relevant department managers. We are pleased you had a good stay and hope to welcome you back again soon.

6/10 Okay

Barry

Liked: Cleanliness, staff & service
Had to move room due to water leaking from above room. Window on new room had tape on glass whete broken. Breakfast was cold even though ordered and made 1st day.
Stayed 2 nights in Oct 2023
Response from The Royal Hotel on Oct 27, 2023
Thank you for taking the time to leave a review. Your feedback is appreciated and will be passed onto the relevant department managers. We are pleased you had a good stay and hope to welcome you back again soon.

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from The Royal Hotel on Oct 27, 2023
Thank you for taking the time to leave a review. Your feedback is appreciated and will be passed onto the relevant department managers. We are pleased you had a good stay and hope to welcome you back again soon.

10/10 Excellent

Carol

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay very much.
Stayed 1 night in Oct 2023
Response from The Royal Hotel on Oct 26, 2023
Thank you for taking the time to leave a review. Your feedback is appreciated and will be passed onto the relevant department managers. We are pleased you had a good stay and hope to welcome you back again soon.