Ratings based on 600 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
92% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Pinner Middlesex

Nice hotel very nice staff

Posted May 9, 2015
Nice hotel good transport connection to the city staff were excellent as is the service only problem we had was when we had tea and there was stale custard in side the milk jug other than that our stay was very enjoyable
2 out of 5
by A verified travelerfrom UK

Disappointing

Posted May 1, 2015
Pros: location OK
Cons: Please give customers enough beds!!! Cleaning was almost negligible - hotel clearly understaffed in terms of cleaning, reception and bar staff
Location: near race course. 30 min walk to the main sights
Booked a room with 2 double beds (3 of us) arrived to find a room with one double bed only as an 'upgrade'!! hotel staff blamed expedia saying that with expedia room are not guaranteed. if this is true then we won't be suing expedia again. eventually they brought us a small single bed to cram in beside the double.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom London

Convenient though not impressive

Posted Apr 30, 2015
Pros: Location, staff, room size.
Cons: General condition needs to be brought up to 4* standards.
Location: Directly off motorway, 5 minutes to centre. Adjacent to race course. Only 10 minutes drive to Discount village, Tesco store just 2 mins away.
Good overall impression. Well located about 5 minutes drive from centre, and easily found from motorway. Free parking with plenty of spaces was a bonus, but wifi in rooms is extra (£15 per day). Room was comfortable, clean and came with kettle, trouser press and ironing board. Bathroom was modern and had a powerful shower. Nothing to complain about but the hotel could benefit from a refurbishment programme to give it a more contemporary feel. A bit expensive for what you get, but would consider staying here again if a good deal were offered. Family friendly.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel depending what room you get

Posted Apr 27, 2015
The hotel itself is lovely. The staff were very friendly and very helpful. However, our room was very basic for the price and was next to the elevator ay the top. Right next to the machinery for the elevator. This made a lot of noise when the lift was being used which was constant apart from between 12 approx till around 5.30/6.00. Also, we noticed there was no hot water after a certain time. We hadn't actually asked about this. But even the cold water trickled.
4 out of 5
Recommended
for Couples
by A verified travelerfrom sussex

it was fine

Posted Apr 27, 2015
Pros: location, leisure club, parking
Cons: bathroom old fashioned, towels were a bit smelly
Location: walked walls of York, went to railway museum, treasures house and York minster.
comfortable light room, rather old fashioned bathroom, nice furniture
3 out of 5
Recommended
for Everyone
by A verified travelerfrom uk

Nice hote

Posted Apr 9, 2015
No internet in rooms due to it been down, not good with 2 children. Pool shut one evening due to it been cleaned, again. Not good with 2 children. Food in bar a little on the pricey side.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom cumbria

Nice hotel, great facilities.

Posted Apr 8, 2015
Stayed for a long week end,over the bank holiday. Leisure facilities have great opening times of 6am to 11pm which is really useful. Breakfast was a very good standard.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location for visiting York.

Posted Apr 6, 2015
Very clean. Quiet. In need of some modernisation. Friendly helpful staff.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom uk

Lovely trip to York nice place pleasant stay

Posted Mar 24, 2015
5 out of 5
Recommended
for Everyone
by A verified travelerfrom malvern

Great hotel

Posted Mar 23, 2015
Rooms good size with a nice size bathroom. Good breakfast choice and surroundings. Nice swimming pool and grounds.