Ratings based on 479 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from lincs

Satisfactory, not fantastic.

Posted Oct 21, 2014
We stayed for our wedding anniversary as my wife wanted to stay somewhere above average. In my opinion I've stayed at nicer premier inns at a fraction of the price. Room had a 'run down' feel to it. Don't get me wrong there was nothing particularly bad about the hotel. It's just an average hotel with an overpriced price tag.
Comment from Hotel Management
Oct 23, 2014 by Mark, Hotel Management
Dear Guest Thank you for your feedback. I am very sorry that on this occasion we did not surpass your expectations. I will be sure to address your comments with my maintenance team. I do hope we can welcome you back and leave you with a much more positive lasting impression. Kindest regards Mark Leyland.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good for the race course

Posted Oct 20, 2014
Lovely staff, helpful and friendly. The room I stayed in had air con units outside the window which ran all night, made for a noisy night and difficult to have a full nights sleep.
Comment from Hotel Management
Oct 23, 2014 by Mark, Hotel Management
Thank you for your kind words about my team and also for your loyal custom. I am sorry you were disturbed and I will ask my maintenance team to look into this further. I hope we can welcome you back soon. Kindest regards Mark Leyland.
3 out of 5
by A verified traveler from Winchester

Very convenient for York racecourse

Posted Oct 20, 2014
Pros: Convenience for the bus service into the city
Location: York City and the York Races.
It was convenient for the local bus service into the City. The room was comfortable and overall the hotel was what one would expect from a large chain, but too expensive especially at the w/e. It was a very long walk from reception to our room.
Comment from Hotel Management
Oct 23, 2014 by Mark, Hotel Management
Dear Danny Thank you for your feedback and loyal custom. I do hope we can welcome you back soon. Kindest regards Mark Leyland.
2 out of 5
by A verified traveler

Ok

Posted Oct 7, 2014
Average to be generous, ask ask ask ask ask ask ask ask ah ah ah ah ah ah ah
Comment from Hotel Management
Oct 10, 2014 by Lisa, Hotel Management
Dear Guest Thank you for your feedback kind regards York Marriott Hotel
4 out of 5
Recommended
for Everyone
by A verified traveler from Birmingham

Marriot Hotel York

Posted Oct 5, 2014
Pros: Almost everything
Cons: A WORKING LIFT CLOSER TO RECEPTION
Location: By York Racecourse and not far from city
It was in a lovely location slightly out of town but plenty of public transport and a pleasant walk in.The room was large, airy and comfortable .Staff wre nice and the buffet breakfast was good
Comment from Hotel Management
Oct 7, 2014 by Mark, Hotel Management
Dear J Many thanks for your great feedback and I am delighted you enjoyed your stay. I hope we can welcome you back soon. Kindest regards Mark Leyland.
3 out of 5
Recommended
for Everyone
by A verified traveler from wirral

Conveniently located for York park and ride.

Posted Oct 1, 2014
Pros: Convenient location.
Cons: Breakfast service.
Location: Park and ride 5 minutes drive away.
Room was a good size, with dressing area, but would benefit from some updating as it was in the old section of the hotel. Bed was firm, but on the hard side. Staff were very helpful (our room air conditioning was blasting out cold air and could not be switched off - someone came up immediately and fixed it). However, on the Sunday morning, we had to wait 30 minutes in the bar (as did may others) as it was so busy. We were not offered any tea/coffee while we were waiting, although £20 was taken off our bill to compensate.
Comment from Hotel Management
Oct 4, 2014 by Mark, Hotel Management
Dear PR Many thanks for your feedback. I will be sure to review this with my team and my apologies for the delay you faced. I hope we can welcome you back soon. Kindest regards Mark Leyland.
5 out of 5
Recommended
for Couples
by A verified traveler from Harpenden, Herts

Good hotel. Close to city centre

Posted Sep 22, 2014
Used hotel for one night saty whilst taking daughter back to university. Room was clean, comfortable and weel equipped. Hotel was of good standard and staff were attentive. Did not use the restaurant or other facilities in the evening but morning breakfast in the resturant was good. Would use again for a similar trip as there were no problems re access or parking which has been an issue with hotels we've used in the main city centre.
Comment from Hotel Management
Sep 23, 2014 by Mark, Hotel Management
Dear Geoff Many thanks for your great feedback. I am glad you enjoyed your stay and I hope your daughter enjoys her time in our wonderful city. I hope we can welcome you back soon. Kindest regards Mark Leyland.
4 out of 5
Recommended
for Everyone
by A verified traveler from Lancashire, UK

Friendly, helpful staff make all the difference.

Posted Sep 21, 2014
Pros: It was just outside the hubbub of the city but just close enough to get a short bus ride into the centre; the bus stop being a stone's throw away.
Cons: A balcony on the family room would've bee handy to sit have a glass of wine & a chat whilst the kids went to sleep. Health & safety restrictions maybe
Location: We left our car at the hotel & caught a bus into the city centre. There we visited the Viking Centre, the Railway Museum, York Minster & The Shambles.
We stayed - two adults, two children (7 & 8) - for an overnight stop as well as using the restaurant for our evening meal. Our check-in and out was swift; the family room was of suitable size with a large, sparkling clean bathroom, air conditioning, TV, fridge and coffee/tea making facilities; the restaurant was superb. We were also just down the corridor from the Leisure Club and Swimming Pool, so that was handy to take the boys. Everything was much as I'd expect of a hotel of this rating and I've no real grumbles other than our room was one with an adjoining door to a room we hadn't booked. This would, of course, have been handy if we'd have booked both rooms but, unfortunately, the guests who were staying in the adjoining room (lockable door joining the two rooms) we rather loud and the noise travelling straight through the door, as you'd imagine. This meant our boys were disturbed when getting off to sleep. This wasn't, of course, the fault of the hotel, just something to bare in mind when requesting a room. I must make a special mention of the hotel staff, though: ALL of the staff we came across were such friendly and helpful people (seemingly genuine and un-forced friendliness); the reception staff; the leisure club staff; the restaurant staff; even staff we passed in the corridors. Having stayed in many hotels over the years, this REALLY makes the difference: their mood and attitude reflects on your own mood and attitude, thus we were all happy and amiable.
Comment from Hotel Management
Sep 23, 2014 by Mark, Hotel Management
Dear Suzanne Thank you for this wonderful feedback. I will be sure to share this with my team as they will find this very motivational. I am really pleased you enjoyed your stay and I do hope we can welcome you back soon. Kindest regards Mark Leyland.
2 out of 5
by A verified traveler

Terrible experience

Posted Sep 16, 2014
Spent 3 nights during weekend, 1 wedding on Friday, 2 on Saturday and 1 on Sunday. Really noise. No time or staff for guests. The room was dusty, some parts of the bedroom never seen a duster. We had dinner once in the restaurant, the service was slow, food very average, we order ice tea, as on the menu, big mistake, hot ice tea, bitter, terrible. Is so many other bad points, all we can say is, you should tell your normal guests about weddings or parties, to make everyone aware, you should look after all your guests, get more staff, cleanliness is definitely in need, is a lot of money for a 2 star hotel. This was the worst experience we ever had, definitely wouldn't recommend to anyone.
Comment from Hotel Management
Sep 22, 2014 by Mark, Hotel Management
Dear Patricia I am so sorry that your stay with us was not to your complete satisfaction. I will be sure to follow up your comments with my team and I do hope we can welcome you back to ensure you leave with a much more positive lasting impression. Thank you again for your feedback. Kindest regards Mark Leyland.
5 out of 5
Recommended
for Everyone
by A verified traveler from barnsley

Lovely hotel, quiet location but close to centre

Posted Sep 8, 2014
Hotel n staff perfect so lovely can not fault in any way, fab
Comment from Hotel Management
Sep 15, 2014 by Mark, Hotel Management
Dear Rachel Many thanks for your great feedback. I am so pleased you enjoyed your stay and I hope we can welcome you back soon. Kindest regards Mark Leyland.