Ratings based on 497 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
91% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Nice facilities, good service.

Posted Nov 27, 2014
Stayed two nights, great sleep, good food, clean room, comfortable bed etc. Would book again.
4 out of 5
Recommended
for Couples
by A verified travelerfrom Fyvie Aberdeenshire

One night stay

Posted Nov 25, 2014
Pros: Very pleasant staff, leisure suite, comfortable bed and good sized bathroom
Cons: Price! £169 without breakfast was worse than we have paid in London
Location: No real experience, but our function was at the National Rail Museum which was a fabulous venue
We were visiting York for a private celebration with friends. Hotel was very comfortable, and we enjoyed the use of the leisure facilities. Although 1 mile from city centre the hotel has an excellent relationship with streamline taxis and we got a taxi very quickly when needed.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Shropshire

good hotel overlooking Race course.

Posted Nov 12, 2014
Pros: good staff and nice food but overpriced. Bus stop right outside hotel, so easy to get to city
Cons: make food and drink more reasonably priced, will get more people to dine after the first night.
Location: good location for race course city just a few minutes away, in car or bus. railway museum, minster also river trips. Lots of restaurant's in city
Nice Hotel dining room dated, food excellent unfortunately over priced wine (£8.25 glass of red) next day most guests use the Londis store over the road to buy wine etc. Leisure centre good and clean.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Greater Manchester

Clean and lovely setting

Posted Nov 10, 2014
Lovely hotel, in a nice location right next to the race course, although I would have preferred it to be a little closer to York centre. Didn't taste the food as breakfast was a bit expensive so can't comment - we chose to go into the centre for breakfast. Rooms were lovely and clean and the bathroom very spacious, staff were very friendly. There were 6 of us (3 couples) and everyone commented on what a smart hotel and good choice it was. Only given it an overall 4 because we didn't sample the food or use the pool/spa facilities so cannot judge that side and also it was a little expensive for food £15.50 per person for breakfast so for 6 of us you can imagine we saved a fair bit by getting a taxi to a little cafe where breakfast was a third of the price.
3 out of 5
Recommended
for Everyone
by A verified traveler

Not worth the money

Posted Nov 6, 2014
Pros: The facilities were very good
Cons: The room we stayed in
Location: York is a great city, and there are plenty of things to do there
We stayed over the Halloween weekend and was busy as you would expect. The room was on the third floor, and next to the lift. The room itself looked tired, and the bathroom was dirty. We were awoken during the night to the constant droning noise of the lift motor, and also gurgling from the baths drains. The kettle did not work either !!!. We have stayed in quite a few Marriotts, and generally found them to be good, but this one in York, was very overpriced for what it is. We did complain to the Management on departure, and to their credit, the duty Manager Sarah was very good and professional, and did offer us a discount on our hotel bill. We are normally the few people who moans to ourselves and do not complain, but this time we felt it strong enough to complain to the management and that's what we did.
Comment from Hotel Management
Nov 26, 2014 by Lisa, Hotel Management
Dear Guest Thank you for taking the time to write a review following your stay at the York Marriott Hotel. I am sorry you ecountered issues during your stay, I will be sure to speak with the relevant team members regarding your comments thank you once again for your review Lisa Robinson Director of Operations
3 out of 5
by A verified travelerfrom lincolnshire

Not a pleasent place to stay

Posted Nov 6, 2014
Pros: Nothing !!!!
Cons: Everything , Rooms, spa and pool size, food an drink cheaper
Location: Had to get a bus or taxi as too far to walk, york itself is beautiful but would not stay at this hotel again
Pool small, spa small, food an drinks expensive, room not as nice as expected, would never stay there again
Comment from Hotel Management
Nov 26, 2014 by Lisa, Hotel Management
Dear Guest I am sorry to see that you will not considering staying at the York Marriott hotel again, I will ensure my team are made aware of your issues Kind regards Lisa Robinson Director of Operations
3 out of 5
by A verified travelerfrom Midlands

Good position next to the race course

Posted Nov 4, 2014
Pros: Friendly staff
Cons: Decor needs updating
Good room size, free wifi downstaire but £6 in the room. Smoke detector had two red lights that flashed all night like a disco, the swimming pool extract sounded like a jet engine for most of the night
Comment from Hotel Management
Nov 7, 2014 by Lisa, Hotel Management
Dear Steve Thank you foir your feedback following your stay in York, I will be sure to share this feedback with my team kind regards Lisa Director of Operations
4 out of 5
Recommended
for Everyone
by A verified travelerfrom York

Comfortable and walkable from the town centre.

Posted Nov 3, 2014
Pros: Car parking in the grounds was an advantage. Staff were nice and the bed was especially comfy.
Cons: Quite a walk to the room, and only saw one lift (think another being installed). Shower over bath is not ideal, feel walk in shower would be safer.
Location: About one mile from the town where lots to see: in addition, beside open park. However, plenty buses seem to pass.
A pleasant stay. Breakfast buffets were well supplied, and had an enjoyable stay. Did not make use of the sports facilities.
Comment from Hotel Management
Nov 6, 2014 by Lisa, Hotel Management
Thank you for your review, we are happy to see you had a pleasant stay with us and look forward to welcoming you back to the York Marriott hotel Kind regards Lisa Director of Operations
3 out of 5
by A verified travelerfrom northumberland

Overrated!!!!!!

Posted Nov 2, 2014
Pros: Not a lot.
Cons: Faster check in.
Location: Ok for getting in and out of York.
For the price of the room breakfast should have been included, stayed in far better hotels without the brand name!!!!!
Comment from Hotel Management
Nov 6, 2014 by Lisa, Hotel Management
Dear chris Thankyou for your review. At the York Marriott Hotel we offer rates that include breakfast Kind regards Lisa Director of Operations
3 out of 5
by A verified travelerfrom lincs

Satisfactory, not fantastic.

Posted Oct 21, 2014
We stayed for our wedding anniversary as my wife wanted to stay somewhere above average. In my opinion I've stayed at nicer premier inns at a fraction of the price. Room had a 'run down' feel to it. Don't get me wrong there was nothing particularly bad about the hotel. It's just an average hotel with an overpriced price tag.
Comment from Hotel Management
Oct 23, 2014 by Mark, Hotel Management
Dear Guest Thank you for your feedback. I am very sorry that on this occasion we did not surpass your expectations. I will be sure to address your comments with my maintenance team. I do hope we can welcome you back and leave you with a much more positive lasting impression. Kindest regards Mark Leyland.