Ratings based on 198 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
92% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Lincolnshire

Just ok...

Posted Nov 25, 2014
Pros: Room size was excellent.
Cons: Soundproof the windows on the A45 side...
Location: 2-3 miles into town, but beware it's £10 in a taxi which we thought was quite steep...
The hotel has a very grand entrance which was decorated for Christmas in a very classy way. The room, however was not of the same grandeur...Whilst clean, parts of the décor are now tired and should have been thrown out at the same time the first season of Dallas ended back in the eighties! The bathroom was also showing signs of wear and tear. The size of the room was excellent... Our room was 165 and the biggest problem we had was being woken up early by the sound of the traffic from the A45. It sounded like the window was actually open and the carriageway was just outside. Friends on the other side of the corridor said they couldn't hear anything, so go for a even numbered room if you have a choice. Hilton, get some soundproof double glazing and throw out the eighties mirrors and you're onto a winner.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent location just off the M1.

Posted Nov 18, 2014
Cons: If the hotel offered cheaper drinks more people would be inclined to eat in the restaurant.
Really good customer service with very helpful staff
Comment from Hotel Management
Nov 25, 2014 by Carrie, Hotel Management
Dear Guest Thank you for taking the time to post a review following your recent stay here at the Hilton Northampton. We very much appreciate all the guest feedback we receive as this enables us to view the hotel from a guest prospective. Thank you for your kind words regarding your staff. I'm delighted that you enjoyed your stay and look forward to welcoming you back in the near future. Kind regards Guest Relations Hilton Northampton
4 out of 5
Recommended
for Everyone
by A verified traveler

nicely located near to town and Billing Aqaudrome.

Posted Nov 16, 2014
Cons: The only thing was no lift for the heavy luggage to the 1st floor but we had assistance with this.
Was a great stay, fantastic staff, great facilities and very clean comfortable and spacious room. Would definitely use again.
Comment from Hotel Management
Nov 25, 2014 by Carrie, Hotel Management
Dear Guest Thank you for taking the time to post a review following your recent stay here at the Hilton Northampton. We very much appreciate all the guest feedback we receive as this enables us to view the hotel from a guest prospective. Thank you for your kind words regarding your staff. I'm delighted that you enjoyed your stay and look forward to welcoming you back in the near future. Kind regards Guest Relations Hilton Northampton
5 out of 5
Recommended
for Everyone
by A verified travelerfrom England

Well placed luxury hotel

Posted Nov 4, 2014
Pros: Really handy location near motorway but no traffic noise. Comfortable, clean good facilities, friendly staff. Excellent value for room.
Cons: Restaurant prices are rather high. Smoking area moved from entrance and cigarette ends cleared up.
Location: Good location near M1, used hotel when visiting Silverstone race circuit - about 20 minutes drive away.
Really handy location near motorway but no traffic noise. Comfortable, clean good facilities, friendly staff. Excellent value for room although bar and restaurant prices are rather high.
Comment from Hotel Management
Nov 14, 2014 by Carrie, Hotel Management
Dear Guest Thank you for taking the time to post a review following your recent stay here at the Hilton Northampton. We very much appreciate all the guest feedback we receive as this enables us to view the hotel from a guest prospective. I'm delighted that you enjoyed your stay and look forward to welcoming you back in the near future. Kind regards Guest Relations Hilton Northampton
3 out of 5
Recommended
for Everyone
by A verified traveler

a good hotel

Posted Oct 20, 2014
Pros: Quick and easy check in
Cons: The price of the drinks was well over priced so this should be reduced.
The hotel was OK for the money, the decor was a bit tired. The room was too warm overnight and no way changing this.
Comment from Hotel Management
Oct 29, 2014 by Carrie, Hotel Management
Dear Guest Thank you for taking the time to post a review following your recent stay here at the Hilton Northampton. We very much appreciate all the guest feedback we receive as this enables us to view the hotel from a guest prospective. I do understand that a peaceful night's sleep is what you came for and I'm sorry that you were disturbed due to the temperature in the room. I have passed your comments to the Maintenance Manager who will look into dropping the temperature in the room. I’m delighted that you enjoyed your stay here at the Hilton Northampton and I look forward to welcoming you back in the near future. Kind regards Guest Relations Hilton Northampton
5 out of 5
Recommended
for Everyone
by A verified travelerfrom manchester

Close to junction 15 from M 1

Posted Oct 12, 2014
Pros: Very good customer service
We have stayed here quite a few times as we have relatives in the area
Comment from Hotel Management
Oct 29, 2014 by Carrie, Hotel Management
Dear Guest Thank you for taking the time to post a review following your recent stay here at the Hilton Northampton. We very much appreciate all the guest feedback we receive as this enables us to view the hotel from a guest prospective. I’m delighted that you enjoyed your stay here at the Hilton Northampton and I look forward to welcoming you back in the near future. Kind regards Guest Relations Hilton Northampton
5 out of 5
Recommended
for Everyone
by A verified travelerfrom billingham

Realy nice hotel

Posted Sep 21, 2014
Pros: Clean friendly
Cons: Nothing
Staff were friendly & helpfull rooms were very clean food was good not right in the town but was only £12 for a taxi into the centre with a free phone for ordering the taxi
Comment from Hotel Management
Sep 27, 2014 by Carrie, Hotel Management
Dear Guest Thank you for taking the time to post a review following your recent stay here at the Hilton Hotel Northampton. We very much appreciate all the guest feedback we receive as this enables us to view the hotel from a guest prospective. I'm was extremely pleased to read all your positive comments of the hotel especially of our staff. I shall pass your kind words on to the General Manager so that they can be shared with the Team Members. I’m delighted that you enjoyed your stay and I look forward to welcoming you back in the near future. Kind regards Guest Relations Hilton Northampton
2 out of 5
by A verified traveler

Service level

Posted Sep 7, 2014
Pros: The room was spacious
Cons: Provide items that would be expected for the Hilton
Location: N/a
Do rooms bought through Expedia attract reduced quality ???? Getting through to reception was just not happening - phoning 0 for reception just didn't get a reply , which was also the extension called of you had an emergency to report!! Eventually had to call as external call - where after pressing various No robes were provided in the room - when asking why were told they had run out ! And yet there were robes sitting outside rooms still being cleaned when we went to our room so can only presume because we bought a deal through Expedia we were not getting them over other rooms. Asked for additional tea at reception and didn't turn up for an hour - had to call again to get a couple of tea bags . No mini bar - had to run around the shower to get We wanted a decent hotel for one night in northampton to attend an event - chose hilton because we have stayed at other locations and been happy - never again in northampton
Comment from Hotel Management
Oct 29, 2014 by Carrie, Hotel Management
Dear Guest Thank you for taking the time to post a review following your recent stay here at the Hilton Northampton. We very much appreciate all the guest feedback we receive as this enables us to view the hotel from a guest prospective. We do not wish any of our guests to leave less than satisfied so have taken on board your comments regarding the Internet and shall be reviewed by the Management Team. Please accept my apologies for any inconvenience this has caused you and I hope that you will give us the opportunity to show you our usual high level of service and standards in the future. Kind regards Guest Relations Hilton Northampton
2 out of 5
by A verified traveler

Room

Posted Sep 3, 2014
Pros: The look, Reception was helpful, asked standard type questions
Cons: Change the bed, consider the people using the rooms
Location: n/a
Room had very limited facilities. Had a child with me so unable to have water or juice. Bed was extremely hard, felt the base of the bed. Asked a member of staff were the leisure facilities were. Asked to hold on. 10 mins later nothing. Couldnt use the swimming pool. By far Premier Inns would be my referred choice in comparison of the money I paid. Looked good on the outside, but disappointed with the hotel
Comment from Hotel Management
Sep 27, 2014 by Carrie, Hotel Management
Dear Guest Thank you for taking the time to post a review, following your recent stay here at the Hilton Hotel Northampton. We very much appreciate all the guest feedback we receive as this enables us to view the hotel from a guest prospective. We do not wish any of our guests to leave less than satisfied so have taken on board your comments and shall be discussed with the management team. Please accept my sincere apologies for the inconvenience caused to you and your family and I hope that you will give us the opportunity to show you our usual high level of service and standards in the future. Kind regards Guest Relations Hilton Northampton
5 out of 5
Recommended
by Pffrom Ts23

Great hotel

Posted Aug 28, 2014 on Hotels.com
Great hotel , and excellent location for what we needed. Room was very large for 4 ppl, will stay again
Comment from Hotel Management
Nov 8, 2014 by Carrie, Hotel Management
Dear Guest Thank you for taking the time to post a review following your recent stay here at the Hilton Hotel Northampton. Feedback such as yours helps us to monitor and improve the services we offer within the hotel, thus helping us to maintain the high level of customer service we aim to achieve. I’m delighted that you enjoyed your stay and hope to welcome you back in the near future. Kind regards Guest Relations