Ratings based on 174 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
91% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from billingham

Realy nice hotel

Posted Sep 21, 2014
Pros: Clean friendly
Cons: Nothing
Staff were friendly & helpfull rooms were very clean food was good not right in the town but was only £12 for a taxi into the centre with a free phone for ordering the taxi
Comment from Hotel Management
Sep 27, 2014 by Carrie, Hotel Management
Dear Guest Thank you for taking the time to post a review following your recent stay here at the Hilton Hotel Northampton. We very much appreciate all the guest feedback we receive as this enables us to view the hotel from a guest prospective. I'm was extremely pleased to read all your positive comments of the hotel especially of our staff. I shall pass your kind words on to the General Manager so that they can be shared with the Team Members. I’m delighted that you enjoyed your stay and I look forward to welcoming you back in the near future. Kind regards Guest Relations Hilton Northampton
2 out of 5
by A verified traveler

Service level

Posted Sep 7, 2014
Pros: The room was spacious
Cons: Provide items that would be expected for the Hilton
Location: N/a
Do rooms bought through Expedia attract reduced quality ???? Getting through to reception was just not happening - phoning 0 for reception just didn't get a reply , which was also the extension called of you had an emergency to report!! Eventually had to call as external call - where after pressing various No robes were provided in the room - when asking why were told they had run out ! And yet there were robes sitting outside rooms still being cleaned when we went to our room so can only presume because we bought a deal through Expedia we were not getting them over other rooms. Asked for additional tea at reception and didn't turn up for an hour - had to call again to get a couple of tea bags . No mini bar - had to run around the shower to get We wanted a decent hotel for one night in northampton to attend an event - chose hilton because we have stayed at other locations and been happy - never again in northampton
2 out of 5
by A verified traveler

Room

Posted Sep 3, 2014
Pros: The look, Reception was helpful, asked standard type questions
Cons: Change the bed, consider the people using the rooms
Location: n/a
Room had very limited facilities. Had a child with me so unable to have water or juice. Bed was extremely hard, felt the base of the bed. Asked a member of staff were the leisure facilities were. Asked to hold on. 10 mins later nothing. Couldnt use the swimming pool. By far Premier Inns would be my referred choice in comparison of the money I paid. Looked good on the outside, but disappointed with the hotel
Comment from Hotel Management
Sep 27, 2014 by Carrie, Hotel Management
Dear Guest Thank you for taking the time to post a review, following your recent stay here at the Hilton Hotel Northampton. We very much appreciate all the guest feedback we receive as this enables us to view the hotel from a guest prospective. We do not wish any of our guests to leave less than satisfied so have taken on board your comments and shall be discussed with the management team. Please accept my sincere apologies for the inconvenience caused to you and your family and I hope that you will give us the opportunity to show you our usual high level of service and standards in the future. Kind regards Guest Relations Hilton Northampton
3 out of 5
by A verified traveler

Stopover

Posted Aug 26, 2014
Pros: convenience, next to M1
First experience of Hilton brand - this 4 star hotel is a little dated, but is clean despite the worn carpets in the corridors and lack of a lift to get luggage to first floor.
Comment from Hotel Management
Sep 5, 2014 by Carrie, Hotel Management
Dear Guest Thank you for taking the time to post a review following your recent stay here at the Hilton Hotel Northampton. Feedback such as yours helps us to monitor and improve the services we offer within the hotel, thus helping us to maintain the high level of customer service we aim to achieve. We do have a maintenance programme in place to update the hotel including the guest rooms and there furniture. This year we have started to improve our communal areas and have already redecorated and replaced the furniture and carpet in the lobby and bar. We are hopefully going to be able to start planning the guest room improvements ready for our next refurbishment. I’m pleased that you enjoyed your stay and hope to welcome you back in the near future. Kind regards Guest Relations
2 out of 5
by A verified traveler from Spalding

Beware of extra charges

Posted Aug 23, 2014
Pros: not a lot
Cons: think about the ordinary traveller not just the people on expenses and get the prices to a better level.
Location: N/A
the rooms are quite pleasing but that is where it stops all other things at this hotel are rip off, the price of meals and extras is appalling, £ 15 for wifi is ridiculous, £10 for a sandwich , makes me think, they think they are in the middle of London.
Comment from Hotel Management
Sep 5, 2014 by Carrie, Hotel Management
Dear Guest Thank you for taking the time to post a review following your recent stay here at the Hilton Northampton. We very much appreciate all the guest feedback we receive as this enables us to view the hotel from a guest prospective. We do not wish any of our guests to leave less than satisfied so have taken on board your comments regarding our prices and shall be discussed with the Management Team. Thank you once again for your review and I hope that we will be able to welcome you back in the near future. Kind regards Guest Relations Hilton Northampton
3 out of 5
Recommended
for Business Travelers
by Richard from Norwich

Posted Jul 3, 2014 on Hotels.com
Our weekend was very reasonably priced, therefore I do not want to be too critical. The hotel has good facilities but is a little tired and tatty round the edges. The food was good but the drinks prices are stratospheric! All considered we would use again considering the price paid.
Comment from Hotel Management
Sep 27, 2014 by Carrie, Hotel Management
Dear Guest Thank you for taking the time to post a review following your stay here at the Hilton Hotel Northampton. We very much appreciate all the guest feedback we receive as this enables us to view the hotel from a guest prospective. We do not wish any of our guests to leave less than satisfied so have taken on board your comments regarding the beverage prices and shall be reviewed by the Management Team. Please accept my sincere apologies for the disappointment with your room allocation. This year we have started to improve our communal areas and have already redecorated and replaced the furniture and carpet in the lobby and bar. We have started to plan the guest room improvements which should hopefully start in new year. I'm delighted that you enjoyed your stay and sincerely hope we can welcome you back to in the near future. Kind regards Guest Relations Hilton Northampton
5 out of 5
Recommended
for Business Travelers
by lynn from newton aycliffe

superb hotel fantastic value

Posted Jun 20, 2014 on Hotels.com
I stayed in a double room it had two double beds, a sofa and plenty desk space. Shower and bath. Excellent furnishings, comfy bed and service from staff was 1st class. Breakfast was your standard items and I sampled bacon scrambled eggs and mushrooms.All were tasty, well cooked and hot. I hope I have to work in that area again as it would be a pleasure.
Comment from Hotel Management
Sep 20, 2014 by Carrie, Hotel Management
Dear Guest Thank you for taking the time to post a review, following your stay here at the Hilton Hotel Northampton. We very much appreciate all the guest feedback we receive as this enables us to view the hotel from a guest prospective. I'm delighted that you all enjoyed your stay and hope to welcome you back in the near future. Kind regards Guest Relations Hilton Northampton
5 out of 5
Recommended
for Families
by Bart from Teesside

Friendly Staff

Posted Jun 13, 2014 on Hotels.com
We stayed at the Hilton as it was close to a family wedding we were attending, there were 7 of us in our party, we all found the rooms comfortable, spacious & clean, the facilities were more than adequate for a short stay. Could not fault the staff all attentive & polite, the breakfasts were of a good standard with plenty of choice. We would recommend this hotel for a short break
Comment from Hotel Management
Sep 20, 2014 by Carrie, Hotel Management
Dear Guest Thank you for taking the time to post a review, following your stay here at the Hilton Hotel Northampton. We very much appreciate all the guest feedback we receive as this enables us to view the hotel from a guest prospective. I'm delighted that you all enjoyed your stay and hope to welcome you back in the near future. Kind regards Guest Relations Hilton Northampton
3 out of 5
Recommended
for Families
by A verified traveler

Posted Jun 5, 2014 on Hotels.com
Comment from Hotel Management
Sep 27, 2014 by Carrie, Hotel Management
Dear Guest Thank you for taking the time to post a review following your stay here at the Hilton Hotel Northampton. Feedback such as yours helps us to monitor and improve the services we offer within the hotel, thus helping us to maintain the high level of customer service we aim to achieve. I'm pleased that you enjoyed your stay and sincerely hope we can welcome you back to in the near future. Kind regards Guest Relations Hilton Northampton
4 out of 5
Recommended
for Business Travelers
by Dan from Wilmslow

Perfect for my requirements

Posted May 28, 2014 on Hotels.com
All good
Comment from Hotel Management
Sep 20, 2014 by Carrie, Hotel Management
Dear Guest Thank you for taking the time to write a review following your stay here at the Hilton Hotel Northampton. We very much appreciate all the guest feedback we receive as this enables us to view the hotel from a guest prospective. I'm delighted that you enjoyed your stay and hope to welcome you back in the near future. Kind regards Carrie Dent Guest Relations Hilton Northampton