Standard Room, 1 Double Bed | Desk, blackout drapes, iron/ironing board, free WiFi
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Reviews of Holiday Inn Express Kettering, an IHG Hotel

3 out of 5
Holiday Inn Express Kettering, an IHG Hotel
Weekley Wood Avenue, Kettering, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 282 out of 598 reviews" "
Rating 8 - Good. 230 out of 598 reviews" "
Rating 6 - Okay. 58 out of 598 reviews" "
Rating 4 - Poor. 13 out of 598 reviews" "
Rating 2 - Terrible. 15 out of 598 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Francis

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and convenient stay, good buffet breakfast
Stayed 1 night in Apr 2024
Response from Allen Tew on Apr 22, 2024
Hello FrancisThank you for your rating. Kind regardsAllen TewSales Coordinator

10/10 Excellent

Rachael

Liked: Property conditions & facilities
Spacious rooms, easy check in, bright and clean spaces
Stayed 1 night in Apr 2024
Response from Marie N on Apr 14, 2024
Hi Rachael, thanks for the fab feedback. We look forward to seeing you again soon.

8/10 Good

Ilie

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel and good value for money.
Stayed 1 night in Mar 2024
Response from Allen Tew on Mar 26, 2024
Hello IlieThank you for you rating. Kind regardsAllen TewSales Coordinator

6/10 Okay

Nahem

Stayed 1 night in Dec 2023
Response from Marie N on Jan 29, 2024
Hi Nahem, thanks for your review. Please let us know how we could have made your stay a 5/5 for next time.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kettering Welcome
Well situated for the A14, quiet location large car park, comfortable warm welcoming atmosphere for Breakfast. Uncluttered arrangement of furniture, wide corridors warm bedroom , decent sized TV
Stayed 1 night in Jan 2024
Response from Allen Tew on Jan 25, 2024
Hello JohnThank you for your review and your kind comments and rating. I look forward to sharing this one with the team. Kind regardsAllen TewSales Coordinator

6/10 Okay

Ray

Stayed 1 night in Jan 2024
Response from Marie N on Jan 8, 2024
Hi Ray, if there was anything we could have done to have made your stay any better, please do reach out and let us know.

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean room - staff v friendly - excellent breakfast selection - great value for money - highly recommended!!
Stayed 1 night in Dec 2023
Response from Marie N on Jan 3, 2024
Hi David, thanks so much for the fab review! It was a pleasure to look after you. Hope to see you again soon.

10/10 Excellent

Raymond

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The environment was lovely
Stayed 2 nights in Dec 2023
Response from Marie N on Dec 18, 2023
Hi Raymond, thanks for the great feedback! Hope to see you again soon.

8/10 Good

Will

Stayed 2 nights in Dec 2023
Response from Marie N on Jan 8, 2024
Thanks for the lovely review Will. Hope to see you again soon.

6/10 Okay

Jacob

Traveled with partner
My room was changed from what I had booked
Stayed 1 night in Dec 2023
Response from Allen Tew on Dec 13, 2023
Hi JacobThank you for your review. From looking at your reservation and confirmation, I can see that you booked a standard room and that a double was requested. When booking standard rooms, we do our best to allocate your preference on check in. Unfortunately, we had no doubles left at the time of check in. I apologise for any inconvenience. Kind regardsAllen TewSales Coordinator

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal location, friendly staff, excellent breakfast
Stayed 1 night in Dec 2023
Response from Allen Tew on Dec 13, 2023
Hi WayneThank you for your rating and review. We appreciate your comments about the staff and breakfast. Kind regardsAllen TewSales Coordinator

10/10 Excellent

Shirley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful nothing too much trouble and very polite.
Stayed 1 night in Dec 2023
Response from Allen Tew on Dec 13, 2023
Hi ShirleyThank you for your rating. Kind regardsAllen TewSales Coordinator

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Allen Tew on Dec 13, 2023
Hi SusanThank you for your rating. Kind regardsAllen TewSales Coordinator

10/10 Excellent

Howard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superbly clean friendly helpful staff nice bar sadly no restaurant but a steaks opposite. Good breakfast
Stayed 1 night in Nov 2023
Response from Marie N on Nov 24, 2023
Hi Howard, thanks for the 5/5 review. So pleased you enjoyed your stay with us.

2/10 Terrible

Timothy

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty
my 6th visit to this hotel and to date all has been good. This stay however was terrible, room 108, mould above the shower, wet strains on the carpet (hot chocolate) but why is it still wet? bedside cabinet had not been wiped and was cola on the surface (still wet), pot noodle bits on the bathroom floor and poo in the toilet. Will seek alternative hotels which is a shame as its near my place of work 1-2 days per week.
Stayed 1 night in Nov 2023
Response from Marie N on Nov 21, 2023
Hi Timothy, thank you for your review and I apologise for your experience this week. I am aware that this was handled by my team and resolution was found. I would like to hope that as this is one bad experience following 5 good stays, you will afford us the opportunity of staying again. With kindest regards,

6/10 Okay

kate

Business traveler
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Overnight stay in Kettering
Booking in quick and efficient. Room clean. Hole in curtains. Black mould behind the wash hand basin. Bathroom smelt of damp.Mark on the sheets. Phone not working and identified as wrong room number. Reported to staff. Had expected a better quality of room. Breakfast fine.
Stayed 1 night in Nov 2023
Response from Marie N on Nov 15, 2023
Hi Kate, so sorry to hear of the issues you encountered during your stay, your feedback has been forwarded to the relevant people for their review.

10/10 Excellent

Rachel

Stayed 1 night in Nov 2023
Response from Allen Tew on Nov 14, 2023
Hi RachelThank you for your rating. Kind regardsAllen TewSales Coordinator

10/10 Excellent

Lord Christopher

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good location
It’s in a convenient location, good parking and staff really helpful
Stayed 1 night in Oct 2023
Response from Allen Tew on Nov 2, 2023
Good morningThank you for your 10/10 review. Kind regardsAllen TewSales Coordinator

10/10 Excellent

CHARLIE- ANNE SOPHIA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was kind and friendly, helped when we broke something
Stayed 2 nights in Oct 2023
Response from Allen Tew on Oct 25, 2023
Good afternoonThank you for your review. Kind regardsAllen TewSales Coordinator

10/10 Excellent

David

Stayed 1 night in Oct 2023
Response from Allen Tew on Oct 23, 2023
Hi DavidThank you for your rating. Kind regardsAllen TewSales Coordinator

6/10 Okay

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pretty standard HI experience with small niggles,
A standard chain hotel, staff very helpful, we did have to relocate during our stay but got a voucher for a drink at the bar which was a nice gesture, the breakfast is semi decent with basic hot & cold selction helping you set up for the day. I do rate the Holiday Inn brand well and this one was on par with their other sites I've stayed in recently,
Stayed 2 nights in Oct 2023
Response from Allen Tew on Oct 17, 2023
Thank you for your review. Kind regardsAllen TewSales Coordinator

10/10 Excellent

Andrew

Stayed 1 night in Oct 2023
Response from Marie N on Oct 15, 2023
Thanks Andrew!Hope to see you again soon.

8/10 Good

David

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good
Stayed 3 nights in Oct 2023
Response from Marie N on Oct 12, 2023
Thanks David!

8/10 Good

Steve

Business traveler
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023
Response from Allen Tew on Oct 9, 2023
Hello SteveThank you for your rating. kind regardsAllen TewSales Coordinator

10/10 Excellent

BEVERLEY

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Allen Tew on Oct 2, 2023
Good afternoonThank you for your rating. Kind regardsAllen TewSales Coordinator

10/10 Excellent

Steven

Stayed 1 night in Sep 2023
Response from Allen Tew on Oct 2, 2023
Good afternoonThank you for your rating. Kind regardsAllen TewSales Coordinator

6/10 Okay

John

Stayed 1 night in Sep 2023
Response from Allen Tew on Oct 2, 2023
Good afternoonThank you for your rating. Kind regardsAllen TewSales Coordinator

10/10 Excellent

Emma

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Allen Tew on Sep 27, 2023
Hi EmmaThank you for your rating. Kind regardsAllen TewSales Coordinator

10/10 Excellent

Debbie

Stayed 1 night in Sep 2023
Response from Allen Tew on Sep 20, 2023
Hi DebbieThank you for your 5/5 rating. Kind regardsAllen TewSales Coordinator

10/10 Excellent

anna

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facility, very central
Stayed 5 nights in Sep 2023
Response from Allen Tew on Sep 18, 2023
Hi AnnaThank you for your 5/5 rating. Kind regardsAllen TewSales Coordinator

10/10 Excellent

Andrew

Stayed 1 night in Sep 2023
Response from Allen Tew on Sep 18, 2023
Hello AndrewThank you for your 10/10 rating. Kind regardsAllen TewSales Coordinator

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Marie N on Sep 11, 2023
Thanks Sharon. If there's anything we can do to make your next stay a 5* please let us know.

10/10 Excellent

Jerry

Stayed 1 night in Aug 2023
Response from Marie N on Sep 4, 2023
Thanks Jerry for the great review.Hope to welcome you back again soon.

8/10 Good

Clyde

Stayed 2 nights in Aug 2023
Response from Marie N on Aug 22, 2023
Thanks Clyde. If there is anything that would have made this a 10/10, please let us know.

10/10 Excellent

amy

Stayed 1 night in Aug 2023
Response from Marie N on Aug 22, 2023
Hi Amy, thanks for the great score. Hope to welcome you back again soon.

10/10 Excellent

Paul

Stayed 2 nights in Aug 2023
Response from Allen Tew on Sep 8, 2023
Hi PaulThank you for your rating. Kind regardsAllen TewSales Coordinator

10/10 Excellent

lynda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Allen Tew on Aug 18, 2023
Good morning LyndaThank you for your rating. Kind regardsAllen TewSales Coordinator

10/10 Excellent

Brian

Stayed 1 night in Aug 2023
Response from Allen Tew on Aug 17, 2023
Thank you for your rating. Kind regardsAllen TewSales Coordinator

8/10 Good

Yin Mei

Traveled with family
Liked: Staff & service
Outside is fine but the toilet and shower are old. Family room is at ground floor which is good and staff are nice
Stayed 1 night in Aug 2023
Response from Marie N on Aug 14, 2023
Thanks for the review Yin Mei. Hope to see you again soon.

10/10 Excellent

Gemma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Allen Tew on Aug 9, 2023
Hi GemmaThank you for your rating. Kind regardsAllen TewSales Coordinator

10/10 Excellent

Rachel, Staveley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Allen Tew on Aug 7, 2023
Hello RachelThank you for your rating. Kind regardsAllen TewSales Coordinator

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Allen Tew on Aug 7, 2023
Hello JosephThank you for your rating. Kind regardsAllen TewSales Coordinator

10/10 Excellent

Katy

Stayed 1 night in Jul 2023
Response from Marie N on Aug 3, 2023
Thanks Katy!Hope to see you again soon.

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Marie N on Aug 1, 2023
Hi Nicola, thanks for the great score! Hope to welcome you back again soon.

10/10 Excellent

Angela

Stayed 1 night in Jul 2023
Response from Marie N on Aug 22, 2023
Thanks Angela. Hope to see you again soon!

10/10 Excellent

miss

Stayed 1 night in Jul 2023
Response from Marie N on Jul 31, 2023
Thanks for the great score! Hope to welcome you back again soon.

6/10 Okay

Graham

Liked: Staff & service, property conditions & facilities
Other than a few hangers there was nowhere to put clothes. Room lighting very dim. Mattress offered poor support. Shower excellent. Staff, especially Lucy, very helpful with food intolerance. Breakfast basic but adequate. Big surprise, on returning to bedroom after first day out, to find that the room had not been serviced, and to be told by a receptionist that it was policy only to service bedrooms every other day
Stayed 3 nights in Jul 2023
Response from Marie N on Jul 26, 2023
Hi Graham, thanks for your review. I am sorry to hear that your room wasn't serviced on 19th July. I have asked our Housekeeping team to look into this. We do service rooms daily, unless the guests opts out. Lucy appreciated your comments, it means a lot.Hope to welcome you back again soon.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, very clean and good breakfast included.
Stayed 1 night in Jul 2023
Response from Marie N on Jul 24, 2023
Hi Amy, thanks for the great feedback! Hope to see you again soon.

10/10 Excellent

Peter

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Marie N on Jul 24, 2023
Hi Peter, thanks for the great review. We hope to welcome you back again soon!

6/10 Okay

Lois

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
I stayed with my husband and 2 year old son. We checked in quickly. Our first room was as advertised with a sofa bed and double bed. Unable to find bedding for the sofa bed anywhere. Room not the best cleanliness wise. Pulled out sofa bed to find it stained and visibly dirty. No mattress protector on the bed. Called reception and very nice lady came up to take photographs and apologised. We were sent to another room which had bed already made up which was much better, the rooms however would benefit from a deep clean, a lot of furniture had stains on them. We slept reasonably well. Couldn’t complain at the breakfast it was nice for the money, however, not sure the price of the room reflected the stay or quality of the rooms.
Stayed 1 night in Jul 2023
Response from Marie N on Jul 18, 2023
Hi Lois, thanks for your feedback I'm sorry that your stay fell short of your expectations. My colleague has already sent over the issues raised to out Head Housekeeper for her to review with the team. Hopefully you will have a better experience next time.