Lobby sitting area
Check availability

Reviews of The Cornwall Historic Hotel

3 out of 5
The Cornwall Historic Hotel
39 Cameron St., Launceston, TAS

Reviews

6.8
Rating 10 - Excellent. 101 out of 641 reviews" "
Rating 8 - Good. 240 out of 641 reviews" "
Rating 6 - Okay. 159 out of 641 reviews" "
Rating 4 - Poor. 79 out of 641 reviews" "
Rating 2 - Terrible. 62 out of 641 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

5.8/10

Amenities

6.4/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

6/10 Okay

Barb

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Check in was a breeze, amd the oom spacious, however water issues when showering

6/10 Okay

Jumana

Disliked: Cleanliness, property conditions & facilities
Location was good
Response from John on Jan 9, 2023
Thanks Jumana for your review much appreciated

8/10 Good

XiaoGang

8/10 Good

Richard

Traveled with family
Liked: Cleanliness, staff & service
The history and closeness to the main centre.
Response from John on Dec 24, 2022
Thank you Richard, I am delighted that you had a memorable stay with us here at The Cornwall in Launceston. We are truly grateful for the wonderful feedback you provided about our hotel, your stay, and our team. We are committed to consistently providing a memorable experience for our guests and your feedback and appreciation is the greatest motivation and reward for myself and the team. We are delighted to have had you as our guest and look forward to welcoming you back...Cheers and Merry Xmas The Cornwall Team.

10/10 Excellent

Tyson

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central location and within walking distance of main shopping area
Response from John on Dec 21, 2022
Thank you, Tyson for your excellent feedback following your recent stay at The Cornwall in Launceston. Compliments of the season. We're delighted to read that you found your stay with us most enjoyable. We look forward to having the pleasure of welcoming you back again soon to The Cornwall...Cheers The Cornwall Team.

10/10 Excellent

Bruce

Stayed 1 night in Dec 2022
Response from John on Dec 24, 2022
Thank you Bruce for taking the time to review your recent stay with us at The Cornwall in Launceston. We were delighted that you enjoyed your stay with us and that you were particularly pleased by the hospitality and genuine service from our team. Your encouraging compliments are certainly appreciated and have been passed on to our team who were thrilled to learn about your great experience and appreciative comments. Thank you once again for your valuable feedback. The team and I are very much looking forward to welcoming your return to The Cornwall Hotel in the near future for another memorable experience...Cheers The Cornwall Team.

10/10 Excellent

Jess

Traveled with group
Liked: Cleanliness, staff & service
Clean and quiet. Very friendly staff who were happy to help
Response from John on Dec 21, 2022
Thank you, Jess I am delighted that you had a memorable stay with us here at The Cornwall in Launceston. We are truly grateful for the wonderful feedback you provided about our hotel, your stay, and our team. We are committed to consistently providing a memorable experience for our guests and your feedback and appreciation is the greatest motivation and reward for myself and the team. We are delighted to have had you as our guest and look forward to welcoming you back...Cheers The Cornwall Team.

8/10 Good

Simon

Traveled with family
Liked: Staff & service, amenities
Stayed 1 night in Dec 2022
Response from John on Dec 21, 2022
Thank you, Simon for taking the time to share your recent experience at The Cornwall in Launceston. Your feedback is truly appreciated. Your feedback has been shared with the team so that improvements can be made. I do hope will have the opportunity to welcome you back again soon...Cheers The Cornwall Team

6/10 Okay

Rob

Stayed 1 night in Dec 2022
Response from John on Dec 21, 2022
Thank you, Rob for your feedback following your recent stay at The Cornwall in Launceston. I appreciate your feedback on areas for improvement. I am pleased to read that your experience overall was enjoyable and productive. I look forward to having the opportunity to welcome you back again soon...Cheers The Cornwall Team.

10/10 Excellent

Barbara

Stayed 1 night in Dec 2022
Response from John on Dec 21, 2022
Thank you, Barbara for taking the time to review your recent stay with us at The Cornwall in Launceston. We were delighted that you enjoyed your stay with us and that you were particularly pleased by the hospitality and genuine service from our team. Your encouraging compliments are certainly appreciated and have been passed on to our team who were thrilled to learn about your great experience and appreciative comments. Thank you once again for your valuable feedback. The team and I are very much looking forward to welcoming your return to The Cornwall Hotel in the near future for another memorable experience...Cheers The Cornwall Team

8/10 Good

Hudson

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great budget accommodation close to city
Considering the cost of the stay I’d say it was pretty good. Clean and tidy budget friendly and close to city so walking was easy. Free wifi, free parking, great service. Not the most modern of accomodations but I’d call it quaint, historic and on the heritage side of things. Basic facilities but adequate for a place to lay your head and have a good shower. Mini fridge, some snacks, tea and coffee. No microwave or hairdryer for those that need it though. Travelled with my mum to visit University campuses and we were both comfortable. Beware.. if you are from the mainland like us.. shops close early (like 4 to 4.30 ish) apparently it’s a Tasmanian thing but if you know then you can work around it, lovely view from our room too x
Stayed 1 night in Nov 2022
Response from John on Dec 5, 2022
Thank you, Hudson. for your kind feedback following your recent stay at The Cornwall. I am pleased to read that your stay with us was enjoyable. I trust we will have the pleasure of welcoming you back again soon...Cheers The Cornwall Team

10/10 Excellent

Leo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2022

8/10 Good

Paula

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Close to shops.
Stayed 1 night in Dec 2022
Response from John on Dec 4, 2022
Thks Paula, Glad you enjoyed your stay

8/10 Good

Patrick

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful & friendly staff convenient and close to town for $90 for 3 of us I was pleasantly surprised
Response from John on Nov 30, 2022
ThksPatrick great you enjoyed your stay

6/10 Okay

Michael

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Cheap room, not very clean
The price was cheap and parking was free and close. But the overall condition of the hotel wasn't great. It had a damp smell about it. The carpets were dirty and stained in the hallways leading to our room. In the room my kids found hairs in their beds it looked like the bed linen hadn't been changed just remade. Where you open the fridge on top where you put your fingers their was a gunky sludge like stuff sitting in their so it hadn't been properly cleaned for a while. The carpets were stained in multiple places beside the beds.
Stayed 1 night in Nov 2022
Response from John on Nov 30, 2022
Thks Michael, for your review, you comments will be passed on to housekeeping, we do pride ourselves in providing a clean hotel

6/10 Okay

Lily

Liked: Staff & service
Going into this reservation I had not extremely high expectations, given the price paid. The person who greeted me was nice and able to get along with. I arrived into my room 25… with a massive whopping smell of cigarettes. No ventilation in the room what so over and for a hotel that had a sign up the front saying 350 dollar fine for smoking… you would have thought you wouldn’t come across the smell of it. The bathroom was in desperate need of a deep clean and a remodel. Didn’t feel like getting into the shower with out thongs on.. the room was fine otherwise, bed was comfortable. The smell of the smoke and the bathroom was the biggest let downs. Also everyone staying seemed to have no sense of when it was appropriate to be quiet. Not that it’s their control about who stays there etc, but could implement some ways to help improve it. Given reading other reviews, it seems like a regular thing. On another note, I understand the need to know roughly of when you would be arriving to your stay…. So I had received a message asking just after making the booking about what time I would arrive. I had replied and that was that. Following closer to my stay I had phone calls and multiple messages asking me about my arrival time. Including on the day of my arrival. Started to become frustrated at this after the third call. As well as the constant messages for a review??…. Especially asking for a 10?! Wasn’t gonna put one, but now I have.
Stayed 1 night in Nov 2022
Response from John on Nov 28, 2022
Hi Lily Thanks for your review, we do ensure that our rooms are smoke free, I personally check every room prior to guests arriving, I will pass your comments on to housekeeping

10/10 Excellent

Connor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in a good location, being close to the centre of town. Positive experience with the hotel staff and overall stay.
Stayed 1 night in Nov 2022
Response from John on Nov 26, 2022
Thks Connor, I will pass it on to the staff, they do everything possible to make our hotel as enjoyable as possible

4/10 Poor

Dane

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I like location but that’s it…… it needs to be condemned, not family friendly and not real nice for backpackers
Stayed 1 night in Nov 2022
Response from Customer Experience Team on Nov 20, 2022
Thank you for taking the time to share your recent experience at The Cornwall. Your feedback is truly appreciated. Your feedback has been shared with the team so that improvements can be made. I do hope will have the opportunity to welcome you back again soon.Sincerely, Customer Experience Team

4/10 Poor

David

Business traveler
Disliked: Staff & service
One of the few hotel options left when I travelled on short notice. Got in room 3 which faces the road and was insanely noisy. Bells from the church, garbage trucks from 5am, hotel staff hanging around the laundry. And the front door bangs all hours of the night. But other guests at the hotel are seasonal fruit pickers who either party and come in late or leave early for work. I left hotel early and trying to get a refund with the help of wotif (who have been great) but the hotel was not responding. The manager at the new hotel I went to use to manage Cornwall - he said they had a complaint about room 3 & 4 almost every night. Dont get fooled by the cheap room rate - just not worth it.
Stayed 3 nights in Nov 2022
Response from Customer Experience Team on Nov 20, 2022
Thank you for taking the time to share your recent experience at The Cornwall. Your feedback is truly appreciated. Your feedback has been shared with the team so that improvements can be made. I do hope will have the opportunity to welcome you back again soon.Sincerely, Customer Experience Team

2/10 Terrible

Marir

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
Room dirty snot, urine, Mould and dirty cup mugs marks and dust and ruffled beds shocking :(
Stayed 1 night in Nov 2022
Response from Customer Experience Team on Nov 20, 2022
Hi Marir, thank your comments and they are noted and will be passed on to housekeeping, management do check every room prior to guests arriving.

8/10 Good

Marilyn

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Was clean. One thing which was missing, no cutlery. Had plates and mugs. Coffee and tea was appreciated. Was asked prior to arrival, my time of arrival and any special reason for stay. For nothing.
Stayed 2 nights in Nov 2022
Response from Customer Experience Team on Nov 20, 2022
Thank you for your excellent feedback following your recent stay at The Cornwall. We're delighted to read that you found your stay with us most enjoyable. We look forward to having the pleasure of welcoming you back again soon. Sincerely,Customer Experience Team

2/10 Terrible

Ross

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
If you're visiting fir a holuday don't bother with this place. Our room was small, things were broken, paper thin walls so we could here everything. I suspect we were the only tourists, the rest were workers employed on a project who got up at 4.30 am and made lors of noise. My advice is stsy elsewhere.
Stayed 2 nights in Nov 2022
Response from Customer Experience Team on Nov 20, 2022
I truly appreciate your comments following your recent experience at The Cornwall. Your feedback is invaluable and we will ensure we continue to look for ways to improve our services. I would be delighted to have the opportunity to welcome you back again soon.Sincerely, Customer Experience Team

2/10 Terrible

Sam

Traveled with family
Disliked: Cleanliness, property conditions & facilities
My family checked into the Cornwall and we couldn’t wait to check out. We’re not too fussy when it comes to basic accomodation but the one thing we do expect for our money is cleanliness. This was not the case. The bathroom was grotty. The walls need a good clean (dirty substances were on the wall above the towel rail and beside the shower, and behind the door there was dirty run marks of another substance, as well as some rubbish behind the bin. There was hair left inside the shower and bathroom. We also found a dirty spoon in one of the cups. The noise in the corridors was also an issue, it made it difficult to sleep and it was scary for our children. As we were leaving a trail of chips were scattered throughout the corridor and right down to the stairs. We sent an email outlining our disappointment and still haven’t had a reply!
Stayed 1 night in Nov 2022
Response from John on Nov 15, 2022
Hi Sam your comments are noted and will be passed on to housekeeping, management do check every room prior to guests arriving, We have had a detailed look at Room 19 where you stayed and am surprised by your comments.

6/10 Okay

Cindy

Liked: Cleanliness, staff & service
I would like to give a better review but unfortunately this hotel was more like a backpackers hostel with people doing laundry after midnight and then up playing music by 7am and making a lot of noise in the hallway without considering other guest this was groups of people not just one person the hotel is very tired and need some renos and our shower couldn't be turned off and ran constantly I will say our bed was comfortable though
Stayed 2 nights in Nov 2022
Response from John on Nov 15, 2022
Thank you Cindy for your review, old hotels do present their challenges, I can assure you we do try very hard to make your stay as enjoyable as possible

6/10 Okay

Abbie

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Our bathroom light was out and was pitch black in there, thry couldnt fix it due to it being a weekend. No solution was offered. Also loud at night in the hotel and outside of it.
Stayed 1 night in Nov 2022
Response from John on Nov 15, 2022
Hi Abbie, I'm sorry the light was not working the problem was with the switch, which was intermittent, I can assure you it has now been fixed

10/10 Excellent

Phill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, friendly efficient service at check in, historic hotel with plenty of character, large well appointed room and bathroom with great views. Excellent value for money.
Stayed 1 night in Nov 2022
Response from John on Nov 15, 2022
Your Review says it all, we are not 5-star, but we try to do our very best with the longest continuously operating hotel in Australia to make your saty as enjoyable and productive as possible

4/10 Poor

Colleen

Disliked: Cleanliness, property conditions & facilities, room comfort
Stay as a last resort only!!
The foyer of the hotel was welcoming. The rest of it appalling. My room hadn't had a thorough clean in ages. The mattress was extremely stained with no mattress protector and was not comfortable. The hotel is occupied by many Fijian workers - very pleasant people - which makes the hotel more like a backpackers hostel. Cannot recommend this property at all.
Stayed 3 nights in Oct 2022
Response from John on Nov 15, 2022
Im Sorry you felt this way, our staff do try hard to present our rooms in the best possible way they can, and your review is appreciated

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely old building built 1820 and love the history. Staff were very helpful and other patrons were polite. Short walk to main area where there are plenty of food/dinner choices . Remember it’s an old building with beautiful architecture.
Stayed 1 night in Oct 2022
Response from john on Nov 15, 2022
Thank you for your review, our staff try particularly hard to make your stay in the oldest continuously operating hotel in Australia as enjoyable as possible.

6/10 Okay

Michelle

2/10 Terrible

Scott

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. That was the only thing.woken up very early by hotel Patrons who think they own the place.greater by police 2 of the 3 mornings. Bad noisey plumbing throughput the night added to the experience.
Response from John on Nov 10, 2022
Sorry to hear the hotel was noisy, we have been at capacity for the last 2 months thankyou for the feedback

6/10 Okay

Shanee

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
Room was good for the price I would recommend that they have a deep clean of all carpet areas
Stayed 1 night in Nov 2022
Response from John on Nov 9, 2022
Thankyou for your reveiw we take your comments onboard

6/10 Okay

Jean

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Handy within the CBD of Launceston. Minor upgrades needed, but ok for ok overnight.
Response from John on Nov 3, 2022
Thankyou, yes we are working on those upgrades

4/10 Poor

DEBRA

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Team Cornwall on Nov 3, 2022
Thankyou for the review

4/10 Poor

Yumiko

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great. No see through window in the room. Not adequate bedding - no proper blankets
Stayed 6 nights in Oct 2022
Response from Team Cornwall on Oct 30, 2022
We have a spare blanket and pillow in the wardrobe and reverse cycle, in future please raise it with staff, we are here to help

4/10 Poor

Sullivan

Liked: Staff & service
This time, very noisy people in near rooms. People up and down corridor, doors banging. Television not working properly.
Stayed 1 night in Oct 2022
Response from Team Cornwall on Oct 30, 2022
Sorry to hear that the noise was an issue, we have been fully booked for the last month and unfortunatly that means a lot of people in the hotel.

2/10 Terrible

Peter

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing, quite afraid, especially for my kids safety
Stayed 2 nights in Sep 2022
Response from Customer Experience Team on Oct 17, 2022
I find this quite offensive and also racist

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Launceston
Good but only a luggage lift . No Guest elevator .
Stayed 1 night in Oct 2022
Response from Customer Experience Team on Oct 17, 2022
Thanks for the kind rating greatly appreciated

4/10 Poor

Julie

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
John at reception was very helpful and went out of his way to help us But the hallway carpets were dirty and needed vacuuming, the room and hallways didn’t smell very good, the bathroom was dated cramped and the vanity was in need of repair.
Stayed 1 night in Sep 2022
Response from Cornwall Customer Experience Team on Oct 5, 2022
Thank you for your recent stay and your compliment on John.We truly appreciate your comments following your recent experience at The Cornwall. Your feedback is invaluable and we will ensure we continue to look for ways to improve our services. We would be delighted to have the opportunity to welcome you back again soon. Sincerely, Customer Experience Team

6/10 Okay

Leanne

Traveled with family
The rooms are very small and drab. The beds are not comfortable and there were other guests playing loud music in the hallways until 8pm. The shower was good and the hotel is close to the city park which was a nice place to visit.
Stayed 1 night in Sep 2022
Response from Customer Experience Team on Oct 6, 2022
Thank you for your feedback following your stay at The Cornwall. It is truly disappointing to read that your recent experience was not enjoyable. Your feedback has been shared with the team so that improvements can be made. Thank you again.Sincerely, Customer Experience Team

2/10 Terrible

Jacquie

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

2/10 Terrible

rob

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility has so much potential with its historical roots but has been let to completely run down and now attracts itinerant workers who are seeking cheap cheap accommodation regardless. Now this once great hotel is simply a dirty unclean, poorly maintained facility inhabited by noisy tenants who come and go at all hours of the day or night
Stayed 1 night in Sep 2022
Response from Cornwall Customer Experience Team on Oct 5, 2022
Thank you for taking the time to share your recent experience at The Cornwall. Your feedback is truly appreciated. Your feedback has been shared with the team so that improvements can be made. We do hope will have the opportunity to welcome you back again soon. Sincerely, Customer Experience Team

10/10 Excellent

Daniel

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Y
Stayed 1 night in Sep 2022
Response from Customer Experience Team on Oct 17, 2022
Thanks Daniel, I must say that 99.9% of the customers that stay and continue to comeback enjoy there stay, our staff do all they can to provide an enjoyable stay

6/10 Okay

Mike

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel is really dirty. Stay there if you like the historic aspect of being in one of Australia’s oldest hotels, but recognize that the carpets are really dirty and the place needs a fresh coat of paint.
Stayed 1 night in Sep 2022
Response from Customer Experience Team on Sep 29, 2022
Thank you for taking the time to review your recent stay with us. Please accept my apologies that your overall experience did not living up to your expectations. I regret that we were unable to meet our high standards during your recent stay. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future. Thank you again for choosing to stay with us and for your time in sharing your feedback. SincerelyCustomer Experience Team

4/10 Poor

Mike

Traveled with family
Liked: Staff & service
The good thing was learning about this history and the guy on the front desk was awesome. However, we found someone else's hair in the bed when we got in to it and the bathroom and surfaces were grotty. The cheap price wasn't worth it.
Stayed 1 night in Sep 2022
Response from Cornwall Customer Experience Team on Oct 5, 2022
Thank you for taking the time to review your recent stay with us. Please accept our apologies that your overall experience did not living up to your expectations. We regret that we were unable to meet our high standards during your recent stay. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future. Thank you again for choosing to stay with us and for your time in sharing your feedback. Sincerely, Customer Experience Team

6/10 Okay

Deanne

Traveled with family
Liked: Staff & service
Gentleman on check in was very friendly, but our room was looking very tired. Shower pressure was great though. We were there pretty much to sleep for 1 night so was fine. Parking a bit difficult though when there is no free parking anywhere.
Stayed 1 night in Sep 2022
Response from Customer Experience Team on Sep 29, 2022
Thank you for taking the time to review your recent stay with us. Please accept my apologies that you left our hotel feeling disappointed. Rest assured we have investigated your feedback and are taking necessary action to ensure our typically high standards are retained. Since learning of your experience, we have improved our facilities and services. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future. Thank you again for choosing to stay with us and for your time in sharing your feedback. SincerelyCustomer Experience Team

4/10 Poor

Hway

Liked: Staff & service
Disliked: Cleanliness
Good stay. Warm. Noisy n unclean messy kitchen by some careless residents!? Need to be stricter on those bad residents!
Stayed 3 nights in Aug 2022
Response from Customer Experience Team on Sep 8, 2022
Thank you for your feedback following your recent stay at The Cornwall. I appreciate your feedback on areas for improvement. I am pleased to read that your experience overall was enjoyable. I look forward to having the opportunity to welcome you back again soon. Sincerely,

2/10 Terrible

Amie

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Lovely staff member who was very helpful & kind. Accommodating was old, run down, smelly. Horrible.
Stayed 1 night in Aug 2022
Response from Customer Experience Team on Sep 8, 2022
Thank you for choosing our hotel and taking the time to share your feedback about your experience with us. We are delighted to learn that you had a memorable stay, and we appreciate your kind praise of our team members I will ensure to share this feedback with them and the rest of the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you again for your time. We look forward to welcoming you back to The Cornwall in the near future.Sincerely,

4/10 Poor

Rick

Stayed 1 night in Aug 2022
Response from Customer Experience Team on Sep 8, 2022
I am truly pleased to read that your experience at The Cornwall was most enjoyable. I have shared your kind feedback with the team. I look forward to having the pleasure of welcoming you back again soon. Sincerely,

6/10 Okay

Kody

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

2/10 Terrible

Angus

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Substandard
Stayed 1 night in Aug 2022
Response from Customer Experience Team on Sep 21, 2022
Thank you for taking the time to review your recent stay with us. Please accept my apologies that your overall experience did not living up to your expectations. I regret that we were unable to meet our high standards during your recent stay. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future. Thank you again for choosing to stay with us and for your time in sharing your feedback. Sincerely, Customer Experience Team