I visted this area for a concert and the hotel is right next to the venue. There is nothing in this remote area even close to this hotel except the old church complex where famous artists come to perform. You can tell there has been money put into this hotel, as the hotel facilities are great! The problem is that people make the hotel a good experience or bad and this hotel's staff is rude!
First, booking this room six months in advance I requested a smoking room and the hotel is smoke free, fine. There are rooms with balconies and that would have been just fine with me, but no one cared to even accomodate me and put me in very small room where I had to take a elevator down and go outside and that was very difficult.
The main problem is the resturant staff. There are three witches that work the breakfast and they could not even care to seat me in the morning. I sat at a dirty table and not one of these witches came to clean the table or ask if I wanted any coffee. I had to take eating knifes and fork from another table and after twenty minutes I had to get up and ask for coffee. Even then, these three witches are only interested in walking around and talking between themselves. Although, ironically, they take good care of the German guests, but not foreigners!
After thirty minutes, I finally had to get up and yell at them to get me coffee. This is the same for the dinner staff at night.
For a expensive hotel, I thought that the staff would be better! Bad experience!!
Richard from California, USA
The Hotel Kloster Hirsau is located in Hirsau, in the outskirts of the northern Black Forest, not far from Pforzheim …More