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Reviews of Hotel Am Friedrichsbad

3 out of 5
Hotel Am Friedrichsbad
Gernsbacher Strasse 31, Baden-Baden, BW

Reviews

7.6

Good

Rating 10 - Excellent. 50 out of 181 reviews" "
Rating 8 - Good. 69 out of 181 reviews" "
Rating 6 - Okay. 39 out of 181 reviews" "
Rating 4 - Poor. 14 out of 181 reviews" "
Rating 2 - Terrible. 9 out of 181 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

7.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Diana

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice friendly family business. I have stayed there many times and will return again
Stayed 1 night in Apr 2024

10/10 Excellent

Takuei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

8/10 Good

Jerome

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Betsy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this place was perfect. The only thing or inconvenience I encountered was the wifi. My room was located in an area that did not get wifi access. However, the view was beautiful, it was very clean and comfortable. Perfect room.
Stayed 1 night in Jan 2024

8/10 Good

Colette

Stayed 1 night in Jul 2023
Response from P.PUSTINA on Aug 29, 2023
Wir freuen uns auf Ihren Besuch in Baden-Baden!

10/10 Excellent

Lowell

Stayed 2 nights in Dec 2022

8/10 Good

Janell

Traveled with partner
Liked: Cleanliness
This is definitely not 5 star but it is clean, convenient and reasonably priced. The included breakfast is great and gives you the options of something hot eg eggs and bacon. Our room was large, comfortable and warm. This is a quirky hotel but was just what we needed, we could walk to everything we wanted to see and enabled us to relax and unwind.
Stayed 3 nights in Sep 2022
Response from P.PUSTINA on Oct 15, 2022
Thanks!We look forward to your visit to Baden-Baden!Kind regards!STAY HEALTHY

6/10 Okay

Derek

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The location was wonderful. The rooms were clean, but a little dated. We did not like the fact that they didn't have our reservation/rooms for us even though Expedia showed that we were booked. It took over an hour to get it sorted out.
Stayed 1 night in Sep 2022
Response from P.PUSTINA on Sep 27, 2022
Ja!Auch bei Expedia haben manchmal technische Probleme.Wir freuen uns auf Ihren Besuch in Baden-Baden.Mit freundlichen Grüssen!BLEIBEN SIE GESUND!P.PUSTINA

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location for restaurants and thermal bath and hiking and shops; quaint older hotel
Stayed 1 night in Oct 2021
Response from P.PUSTINA on Nov 2, 2021
We look forward to your next visit to Baden-Baden! STAY HEALTHY! P. PUSTINA

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
Central and ok for the price
Very convenient location - central and next to baths. Staff did not speak much English (surprising for a hotel in Germany) and not the friendliest.
Stayed 1 night in Sep 2021
Response from Prokop PUSTINA on Sep 28, 2021
Hank you for your information. We are pleased that you were satisfied with us. Our staff speaks: Czech, French, Russian, Romanian and Arabic. Our night staff Spanish and Portuguese. It's enough for a small hotel. We also use google translate !! We look forward to your visit to Baden - Baden, we are now also learning better English. Sincerely yours! STAY HEALTHY! P. PUSTINA

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from p.P on Aug 10, 2021
DANKE! WIR FREUEN UNS AUF IHREN BESUCH IN BADEN BADEN! MIT FREUNDLICHEN GRÜSSEN! BLEIBEN SIE GESUND! P.PUSTINA

8/10 Good

Mario

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent location friendly staff but breakfast to simple
Stayed 1 night in Sep 2020
Response from P.PUSTINA on Sep 5, 2020
Unfortunately breakfast is according to Corona regulations, buffet is prohibited! We look forward to your visit to Baden-Baden! STAY HEALTHY! P. PUSTINA

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, room comfort
Old School Hotel in Great Location
The location is really amazing, overlooking some old castles and right near the spa and baths. The hotel itself is not very up-to-date, but I found the retro style charming. The common areas could be a bit cleaner and updated. The room itself had a distinctive and classic style, which I liked. However there are not many extra amenities - simple bathroom and shower, and decent bed. There was a balcony in my room with an amazing view, which made my stay extra special. The location is very convenient. The service is friendly, but simple, and they do not speak very much English.
Stayed 1 night in Jun 2020
Response from P.Pustina on Jul 6, 2020
Thank you, we are glad that you liked Baden-Baden, we look forward to your next visit! Stay healthy! Greeting! best regards! P.PUSTINA

2/10 Terrible

Tania

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid at all cost
This is the worst hotel I ever stayed. The owner smells really bad and so does the hotel, is like staying in a dirty greasy kitchen. The place needs to be closed, declutter and cleaned. Its located next to the spa but is not worth the money. The rooms are full of old furniture and dirty matts. This is not a 3start hotel. I feel like I been lied to. The photos on the hotel.com site are not the reality. Very unfriendly.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming stay!
Really great, quaint hotel. The staff were really nice and super accommodating (especially since we weren’t exactly fluent in the German language). The building is old, but the charm is definitely there. We loved our small outdoor patio overlooking the square.
Stayed 1 night in Oct 2019
Response from Prokop Pustina on Oct 18, 2019
Danke! Wir freuen uns auf Ihren Besuch in Baden-Baden! mit freundlichen Grüssen! P.PUSTINA

8/10 Good

Verified traveler

Traveled with group, Traveled with partner
Liked: Staff & service, amenities
Fabulous location but quite a tired hotel. Decent breakfast and comfy bed
Stayed 1 night in Sep 2019
Response from P.PUSTINA on Oct 2, 2019
DANKE! So soll das auch sein. Wir wollen keine "IKEA" -ZIMMER, wir mögen viele Bilder und Antiquitäten! Wir freuen uns auf Ihren Besuch in Baden-Baden! mit freundlichen Grüssen!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Older building is with beautiful decorations. Very well located right next to the baths.
Stayed 2 nights in Aug 2019
Response from p:pustina on Aug 12, 2019
Danke! Wir freuen uns auf Ihren Besuch in Baden-Baden! mit freundlichen Grüssen! P.PUSTINA

8/10 Good

Zhe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again next time!
Best location to access the two baths. Centrally located in the town Centre. It was very hot when we visited, two days with average 40 degree C!! The room size was a little small and there were no air conditioning but two floor fans.
Stayed 2 nights in Jul 2019
Response from P.Pustina on Jul 29, 2019
Danke! Wir freuen uns auf Ihren Besuch in Baden-Baden

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Filthy and hot room
We were stopping for the night in Baden-Baden during an anniversary trip across Europe. This place was in a great location, but that was the only thing good about the stay. Our room looked nothing like the ones pictured; it was a hodge-podge attic room, that was absolutely filthy. It had an old broken ac unit and other random gadgets hidden behind a curtain. The room had a portable ac unit that was broken away from the wall exhaust so it couldn’t be used to cool the room. The room was so absolutely hot and dirty that after a few hours of walking around the town then coming back to the room, we decided we couldn’t stay the night here. We paid the bill and found a better hotel across town.
Stayed 1 night in Jun 2019
Response from P.PUSTINA on Aug 3, 2019
Danke! mit Personal besprochen ! mit freundlichen Grüssen!

10/10 Excellent

Verified traveler

Business traveler, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Noce friendly staff. I am a regular customer and will go back again
Stayed 1 night in Jun 2019
Response from P.PUSTINA on Jul 29, 2019
Wir freuen uns auf Ihren Besuch in Baden-Baden!

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff clean room discount at spas breakfast was good
Stayed 1 night in Apr 2019

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
The hotel was excellent, offering fantastic service and a delicious buffet breakfast with a wide variety of options! A huge thank you to one friendly staff member Christian who was able to help us non-German speakers check in and out of the hotel! The room was very clean and tidy, and had all the facilities you need for a great stay. The hotel is both in walking distance to the town centre of Baden, which has plenty of shops, cafes and restaurants, and next to the spas for a relaxing treat! I would highly recommend this hotel to anybody looking for a great room at fantastic value for money!
Stayed 4 nights in Jan 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
It is very close to both Spa and can get discount from hotel. Include nice breakfast and comfy area. I strongly recommend it.
Stayed 1 night in Jul 2018

8/10 Good

P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for the price!
It was good! We will stay there again! Friendly people.
Response from P.PUSTINA on May 1, 2018
DANKE! WIR FREUEN UNS AUF IHREN BESUCH IN BADEN BADEN!

6/10 Okay

Delia, UK

Liked: Cleanliness, staff & service, room comfort
Great value for money
Definitely the right place for those nostalgic souls who love to reminisce the 80th. Despite the computer monitor on the desk and the electronic cash tills, this hotel has the feel of being frozen in time, both in terms of equipment and staff approach. We had a pleasant, quite amusing experience, being reminded the good old times. We recommend you take things in your stride and don't forget the proverbial pinch of salt. But back to facts, the position is probably as convenient as it gets, facing Caracalla Therme and Friedrichsbad. We found the prices to be by far lower than other hotels' and the staff showing real interest and doing the best under the circumstances. The parking is touch and go, we had luck on the street almost in front of the hotel. Alternatively, the price in the parking nearby is 15 Euros or 12 Euros is bought from the Reception.
Stayed 2 nights in Mar 2018
Response from P.PUSTINA on May 19, 2018
Danke! Wir freuen uns auf Ihren Besuch in Baden-Baden! mit freundlichen Grüssen!

6/10 Okay

Verified traveler

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot, comfortable rooms, plenty of food options around hotel.
Stayed 1 night in Nov 2017

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Good location, very old building which made for an interesting experience. Clean rooms, but decorated like an elderly relatives house.
Stayed 2 nights in Nov 2017

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 3 nights in Nov 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location, friendly staff
The hotel was small and friendly. The staff were all incredibly helpful and hospitable. The location was great. We had the room on the top floor, which was more like a spacious suite. Would definitely recommend this place!
Stayed 2 nights in Aug 2017

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was comfortable, the location was great, the food in the restaurant was delicious, breakfast was plentiful and very good, and the service was friendly and competent.
Stayed 3 nights in Jun 2017
Danke! WIR FREUEN UNS AUF IHREN BESUCH IN BADEN BADEN! mit freundlichen Grüssen! P.PUSTINA

8/10 Good

Verified traveler

Liked: Staff & service
overnight stay
I have stayed in this hotel many times because it is convenient to me and easy to get to on my drive across Europe. It is a basic hotel - comfortable enough for a one night stay but probably not comfortable enough for a holiday stay. The staff are helpful and welcoming and there is always an extra welcome drink - mulled wine in the winter.

8/10 Good

Verified traveler

Liked: Staff & service
Good hotel for price
This hotel is what it is. Don't expect a resort and you will be fine. It's a great hotel to base out of with a basic bed and bathroom. Lobby and staff are very interesting and helpful and included breakfast was great.

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
A great hotel in an excellent location.
A great hotel in an excellent location, very close to the spas. The included breakfast buffet is great. The hotel is very clean everywhere. There were a couple of minor problems. The pillow on the bed was not very good. I asked for a replacement, but they didn't have another option so I asked for a second pillow, which helped. The shower support on the rail was broken, so I had to wrap the hose around the taps to stop the head from falling.

8/10 Good

Madhumitha

Liked: Cleanliness, staff & service, room comfort
Good Location
It was satisfactory stay. No complaints.

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for body and soul.
Relaxing interesting visits to Spas and casino and free concert

8/10 Good

SUNYOUNG

Liked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

Tim, Iver Heath

Liked: Cleanliness, room comfort
Great spot for visiting Baden-Baden
This was the first stop on a week long tour of Europe, setting us up to take Route 500 the next day and we did arrive later than expected so we couldn't take in as much of the hotel as we would have liked. The hotel itself wasn't so easy to find using the SatNav as it wasn't clear we could drive through the side streets, so take care to work this out before you arrive. The staff were welcoming, although it wasn't clear that parking was an additional 12 Euros, in a very tight space (where I ended up scraping the side of the car) when you can just park on the streets in the evening without charge. There are some great places to go and see as well as a very clean and bustling city centre. We chose to eat in the restaurant at the hotel as it was so late and their Czech specialities are lovey - highly recommended.

10/10 Excellent

Tim, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quaint little spot.
The hotel has some history but the rooms have been modestly renovated, nothing fancy but very clean and just steps from the spa. Food was excellent and service was very good. Best bang for the buck ,

8/10 Good

pascal, Vancouver

Liked: Cleanliness, room comfort
Great location but no wifi
Great location. Right across from bathhouse. Only negative was no wifi

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So close to the 2 spas
Whistle-stop tour to Baden Baden, and you can't get a closer hotel to the two spa's. You are within 50 yards of each of them! Friendly staff. Would visit again

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
Very warm welcome, friendly , helpfull and polite staff. Food was great. I had diner that was very good and cost effective. I will surely come again.

6/10 Okay

Not Provided, Yorkshire

Liked: Cleanliness, property conditions & facilities
Beware of the taxes! The price shown when I booked did not make any mention of taxes but when I checked out I was asked to pay an additional 8 euros to the quoted price and told this was for tax. The hotel itself was fine, the location is perfect although difficult to find by car due to being in the pedestrian area. The room was spacious and clean and adequate. The breakfast was good as long as you stayed away from the cooked items (bacon, sausages, eggs). But there is a good selection of cereals plus breads, toast, ham, cheese, fruit, yoghurt on offer.

10/10 Excellent

Jackie, U.S.A.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to Caracalla thermal bath
Comfortable, homey, family-owned hotel with good Czech restaurant on the premises. Great location.

8/10 Good

Ralf, Burlington, Ontario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay in Baden-Baden
Centrally located. Breakfast buffet included. Restaurant on site was very good and great portions. One of the front desk staff spoke very good English. We were able to street park in front of hotel Friday night but had to move Saturday morning. Public parking a short walk away. Hotel was a little tricky to get to, only because GPS couldn't keep up with us. We wondered about AC for the summer as we didn't see a unit. In May we were ok to sleep with the window open and the streets(alleys but North American standards) were quiet.

6/10 Okay

Rene, Los Angeles

Disliked: Property conditions & facilities, room comfort
Convenient to the bathes
We chose this hotel on the recommendations posted in hotels.com and booked it before arrival. Upon arrival, the front of the hotel was blocked by a dump truck loading dirt. Our assigned parking spot was just behind the truck requiring the driver to move the truck which he did about 15 minutes later. The hotel is old, the staff pleasant enough and informative. The next morning the truck was back and it was pretty loud and again he had to move his truck so we could get out. All that said, this hotel is directly across from the bathes. Very easy walking distance.

10/10 Excellent

Kimberly, Stuttgart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel- excellent location!
This hotel is excellent! The staff were very friendly and accommodating. The rooms were comfortable, clean and the beds were very comfy. Breakfast was good and you cannot beat this for location especially for the spas! Will definitely stay here over and over again.

4/10 Poor

Don, Texas

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Beware False Billing !! Manager dishonest !!!!
Manager tried to rip me off ! Nice hotel - good location next to baths - very good room & breakfast. On check-in I paid $25 deposit for a city garage parking card. Told garage charge $15/day if used. Receptionist said I could park free on street behind garage and save the $30 to use on Caracalla Baths. I did that & did not use garage! Needed to call toll-free to U.S. about VISA. Manager dialed call for me... his phone would not accept the number "9" when entering card number. Had to call 3 times - finally spoke with human & problem resolved. My bill with Expedia was 158 euros (including taxes). On check-out I first got my $25 garage card deposit back. Manager gave me a bill for 189 Euros. Said I had to pay $30 for the garage & $10 taxes. I told them I did not use the garage card or park in the garage. Manager griped and still insisted I pay the garage $30 - I refused. He then added $20 to bill for phone use. I told him the call was free & 4 calls were needed because of his defective phone. He griped and insisted I pay it - I refused. I showed him Expedia bill stating "taxes included". He griped and said he "did not read English". He indicated this "tax" was a spa tax and I offered to pay him that. He refused to take it.... griped...and finally accepted the 158 Euros. He told me not to return to his hotel. I speak fluent German, so I totally understood everything during our arguement... and stood my ground. BEWARE if you stay here.. Manager dishonest !

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Like to come again.
This was just an ideal place for spa visit since it is exteremely close to both of the famous spas in Baden-Baden. Even nicer was the hotel provides a discounted ticket to the spas. The staffs were also exteremely kind. Breakfst was also fabulous. This all makes my stay extremey satisfacory. Like to come again.