Ratings based on 32 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
81% of guests recommend
4.1 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from U.S.A.

Nice hotel close to Caracalla thermal bath

Posted Jul 1, 2015
Pros: The staff was friendly and helpful; the breakfast (cost included in the price of the room) was excellent.
Cons: TV only gets three stations--maybe some cable?
Location: Location is perfect--right across the street from the Caracalla Thermal Baths. Nice cafes, bakeries, restaurants are in town, which is very walkable.
Comfortable, homey, family-owned hotel with good Czech restaurant on the premises. Great location.
3 out of 5
by A verified traveler

Posted Apr 12, 2015
Das Hotel hat seine beste Zeit längst hinter sich.
2 out of 5
by A verified traveler

Hotel im Zentrum

Posted Mar 14, 2015
Lage ist sehr gut, nur von dem Hotel war ich ziemlich enttäuscht. Es ist etwas heruntergekommen. Würde nicht mehr hin gehen. Und zu teuer ist es für den Zustand auch!
5 out of 5
Recommended
for Getaway With Friends
by Kimberly from Stuttgart

Great hotel- excellent location!

Posted Jan 21, 2015 on Hotels
This hotel is excellent! The staff were very friendly and accommodating. The rooms were comfortable, clean and the beds were very comfy. Breakfast was good and you cannot beat this for location especially for the spas! Will definitely stay here over and over again.
2 out of 5
by A verified traveler from Texas

Beware False Billing !! Manager dishonest !!!!

Posted Dec 16, 2014
Pros: Nice location - room - breakfast........ but beware of the Manager !
Cons: The manager tried to overcharge me $39 ! I feel he is DISHONEST ! Beware if you stay here and watch your bill very closely!
Location: Very good location nest to Friedrichs and Caracalla thermal baths! Can easily walk old town with restaurants & casino nearby.
Manager tried to rip me off ! Nice hotel - good location next to baths - very good room & breakfast. On check-in I paid $25 deposit for a city garage parking card. Told garage charge $15/day if used. Receptionist said I could park free on street behind garage and save the $30 to use on Caracalla Baths. I did that & did not use garage! Needed to call toll-free to U.S. about VISA. Manager dialed call for me... his phone would not accept the number "9" when entering card number. Had to call 3 times - finally spoke with human & problem resolved. My bill with Expedia was 158 euros (including taxes). On check-out I first got my $25 garage card deposit back. Manager gave me a bill for 189 Euros. Said I had to pay $30 for the garage & $10 taxes. I told them I did not use the garage card or park in the garage. Manager griped and still insisted I pay the garage $30 - I refused. He then added $20 to bill for phone use. I told him the call was free & 4 calls were needed because of his defective phone. He griped and insisted I pay it - I refused. I showed him Expedia bill stating "taxes included". He griped and said he "did not read English". He indicated this "tax" was a spa tax and I offered to pay him that. He refused to take it.... griped...and finally accepted the 158 Euros. He told me not to return to his hotel. I speak fluent German, so I totally understood everything during our arguement... and stood my ground. BEWARE if you stay here.. Manager dishonest !
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Like to come again.

Posted Oct 30, 2014 on Hotels
This was just an ideal place for spa visit since it is exteremely close to both of the famous spas in Baden-Baden. Even nicer was the hotel provides a discounted ticket to the spas. The staffs were also exteremely kind. Breakfst was also fabulous. This all makes my stay extremey satisfacory. Like to come again.
3 out of 5
Recommended
by wilczewski from düsseldorf

tRustikale Einrichtung und laut

Posted Oct 14, 2014 on Hotels
Wenn es sich vermeiden lässt werde ich es nicht mehr buchen.
2 out of 5
Recommended
for Personal Event
by A verified traveler

Relocated.....

Posted Oct 12, 2014 on Hotels
Great location right across from the spa. However when I checked in, they were overbooked and moved me to the hotel next door. This hotel seemed very sparse in decor, was unattended. When I did not have a hairdryer, I had to use the phone left at the front desk to call someone... this ended in an hour waiting for someone to first come "Search my room" to make sure it was not there and then to go find one. Was a one night stay...so was not expecting much. OK for location, but just a place to sleep.
4 out of 5
Recommended
by A verified traveler

Convenient location

Posted Sep 22, 2014 on Hotels
The hotel is very well-situated, within 20m of both sets of baths, right in the centre of town. it is clean and comfortable.However, the entrance is very cramped, shared with the main access for waiters going too and from the terrace and the reception desk is rarely staffed so it is difficult to ask for advice/recommendations etc. I never managed to find out how to log on to the hotel's wifi. Breakfast was uninspiring.
5 out of 5
Recommended
for Families
by A verified traveler

Well Located

Posted Sep 12, 2014
Pros: Great location in Baden - Baden. Walking distance to thermal springs, resaurants, hiking, ...
Cons: Hotel staff could be more informative over the phone as to how to get to the hotel (e.g. tell us the bus we take from train station)
Location: Thermal hot springs steps away. Lots of good restaurants nearby.
Hotel was very good we enjoyed the location, the included breakfast and the room was comfortable and big enough for the three of us.