Ratings based on 25 Verified Reviews
They paid and stayed. We double-checked.
4.0 Room cleanliness
3.5 Service & staff
3.4 Room comfort
3.3 Hotel condition
They paid and stayed.
by A verified traveler
Posted Apr 12, 2015
Das Hotel hat seine beste Zeit längst hinter sich.
by A verified traveler
Hotel im ZentrumPosted Mar 14, 2015
Lage ist sehr gut, nur von dem Hotel war ich ziemlich enttäuscht. Es ist etwas heruntergekommen. Würde nicht mehr hin gehen. Und zu teuer ist es für den Zustand auch!
for Getaway With Friendsby Kimberlyfrom Stuttgart
Great hotel- excellent location!Posted Jan 21, 2015 on Hotels.com
This hotel is excellent! The staff were very friendly and accommodating. The rooms were comfortable, clean and the beds were very comfy. Breakfast was good and you cannot beat this for location especially for the spas! Will definitely stay here over and over again.
by A verified travelerfrom Texas
Beware False Billing !! Manager dishonest !!!!Posted Dec 16, 2014
Pros: Nice location - room - breakfast........ but beware of the Manager !
Cons: The manager tried to overcharge me $39 ! I feel he is DISHONEST ! Beware if you stay here and watch your bill very closely!
Location: Very good location nest to Friedrichs and Caracalla thermal baths! Can easily walk old town with restaurants & casino nearby.
Manager tried to rip me off ! Nice hotel - good location next to baths - very good room & breakfast. On check-in I paid $25 deposit for a city garage parking card. Told garage charge $15/day if used. Receptionist said I could park free on street behind garage and save the $30 to use on Caracalla Baths. I did that & did not use garage! Needed to call toll-free to U.S. about VISA. Manager dialed call for me... his phone would not accept the number "9" when entering card number. Had to call 3 times - finally spoke with human & problem resolved. My bill with Expedia was 158 euros (including taxes). On check-out I first got my $25 garage card deposit back. Manager gave me a bill for 189 Euros. Said I had to pay $30 for the garage & $10 taxes. I told them I did not use the garage card or park in the garage. Manager griped and still insisted I pay the garage $30 - I refused. He then added $20 to bill for phone use. I told him the call was free & 4 calls were needed because of his defective phone. He griped and insisted I pay it - I refused. I showed him Expedia bill stating "taxes included". He griped and said he "did not read English". He indicated this "tax" was a spa tax and I offered to pay him that. He refused to take it.... griped...and finally accepted the 158 Euros. He told me not to return to his hotel. I speak fluent German, so I totally understood everything during our arguement... and stood my ground. BEWARE if you stay here.. Manager dishonest !
for Business Travelersby A verified traveler
Like to come again.Posted Oct 30, 2014 on Hotels.com
This was just an ideal place for spa visit since it is exteremely close to both of the famous spas in Baden-Baden. Even nicer was the hotel provides a discounted ticket to the spas. The staffs were also exteremely kind. Breakfst was also fabulous. This all makes my stay extremey satisfacory. Like to come again.
Recommendedby wilczewskifrom düsseldorf
tRustikale Einrichtung und lautPosted Oct 14, 2014 on Hotels.com
Wenn es sich vermeiden lässt werde ich es nicht mehr buchen.
for Personal Eventby A verified traveler
Relocated.....Posted Oct 12, 2014 on Hotels.com
Great location right across from the spa. However when I checked in, they were overbooked and moved me to the hotel next door. This hotel seemed very sparse in decor, was unattended. When I did not have a hairdryer, I had to use the phone left at the front desk to call someone... this ended in an hour waiting for someone to first come "Search my room" to make sure it was not there and then to go find one. Was a one night stay...so was not expecting much. OK for location, but just a place to sleep.
Recommendedby A verified traveler
Convenient locationPosted Sep 22, 2014 on Hotels.com
The hotel is very well-situated, within 20m of both sets of baths, right in the centre of town. it is clean and comfortable.However, the entrance is very cramped, shared with the main access for waiters going too and from the terrace and the reception desk is rarely staffed so it is difficult to ask for advice/recommendations etc. I never managed to find out how to log on to the hotel's wifi. Breakfast was uninspiring.
for Familiesby A verified traveler
Well LocatedPosted Sep 12, 2014
Pros: Great location in Baden - Baden. Walking distance to thermal springs, resaurants, hiking, ...
Cons: Hotel staff could be more informative over the phone as to how to get to the hotel (e.g. tell us the bus we take from train station)
Location: Thermal hot springs steps away. Lots of good restaurants nearby.
Hotel was very good we enjoyed the location, the included breakfast and the room was comfortable and big enough for the three of us.
Recommendedby Jonfrom Oslo
Hyggelig, enkelt hotel på bra locationPosted Aug 7, 2014 on Hotels.com
Hyggelig, enkelt hotel vis a vis fantastiske Friedrichsbad. Rommet var rent, men av enkleste standard. Greit bad, med det du forventer. Ingen air condition, men en liten el. vifte var på plass. Knøttliten resepsjon som førte til at folk ble stående oppå hverandre ved inn- og utsjekk. Litt treg og famlende service, men hyggelig hele tiden. Enkel forkostbuffet med enkelt utvalg som dekket mitt behov for en grei frokost. Fint uteområde på gågaten utenfor, der man kan nyte sin frokost eller noe godt i glasset.