16 calle, 22ave, Colonia Los Arcos, San Pedro Sula, Cortes
Reviews
8.4
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The staff was so sweet! The room was large, lots of lighting and mirrors! The bed was comfortable! I got there late and left so early so I did not try breakfast out but they offered that as early as 6:30am I believe, as well as WiFi! The room was maybe a little outdated but otherwise a safe, quiet, comfortable room!
Ericka
Stayed 1 night in Apr 2024
Response from Hugo Reyes on Apr 12, 2024
Muchas gracias Ericka por elegir nuestro hotel para su astadita en San Pedro sula, que bueno que la haya disfrutado
8/10 Good
William
Apr 5, 2024
Liked: Cleanliness, staff & service
William
Stayed 1 night in Apr 2024
Response from Hugo Reyes on Apr 12, 2024
Muchas gracias William por elegir nuestro hotel para su astadita en San Pedro sula, que bueno que la haya disfrutado
Staff were very welcoming and helpful. Onsite armed security provided an extra level of comfort. The breakfast was excellent and offered many options. Air conditioned room was welcome to offset the humidity for sleeping.
Luciano
Stayed 1 night in Mar 2024
Response from hugo reyes on Mar 26, 2024
Estimado Sr. Luciano, Muchas gracias por responder a nuestra encuestas, nos complace gratamente saber que disfruto de su estadia.
I've stayed at other good hotels around the area before. I was surprised that it is affordable comfortable and overall a great place to stay. Rooms are small but awesomely well kept nice and clean.
Justo
Stayed 2 nights in Mar 2024
Response from Hugo Reyes on Mar 21, 2024
Estimado Justo, Apreciamos mucho su comentario, nos agrada en gran manera que haya disfrutado de su estadía
6/10 Okay
Carlos
Business traveler
Mar 14, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Needs refurbishing urgently
Carlos
Stayed 1 night in Mar 2024
Response from Hugo Reyes on Mar 14, 2024
Dear Guest, we appreciate your comment, and we hope to give you a better experience on your next visit.
10/10 Excellent
Jeanina
Mar 13, 2024
Jeanina
Stayed 1 night in Mar 2024
Response from Hugo Reyes on Mar 14, 2024
Gracias Jeanina por su reciente estadía con nosotros, esperamos tenerle de regreso pronto,
The property is cute but expedia is advertising they offer shuttle service to the airport and they dont. This is the main reason i picked the hotel as I needed to be to the airport at 5am. The girl at the front desk also tried telling me my payment didnt go through with expedia even though I pulled up my credit card bill showing that it was paid for. She tried to say I still owed and I told her it was her problem with expedia. I wasnt going to pay again. We got dinner at the restaurant onsite. The bartender was friendly and we got good service, but I now have a parasitic worm from the salad I ordered. Ive been sick for 5 days!
Stephanie
Stayed 1 night in Feb 2024
Response from Hugo on Feb 28, 2024
Dear Sthepanie, We are very sorry that the information you received regarding transportation to the airport was not correct, the hotel does have a group of taxi drivers, however the transfer to the airport is directly with them. Regarding the problem in your stomach, I told you that we are very careful in the handling of food and beverages, never in our 20 years of operation have we had a similar situation, we hope you are completely recovered.
Muchas gracias Fransisco por su reseña, esperamos tenerla de regreso en nuestra propiedad pronto
6/10 Okay
Pedro
Dec 18, 2023
Pedro
Stayed 1 night in Dec 2023
Response from Hugo Reyes on Feb 3, 2024
Muchas gracias estimado Pedro por su reseña, esperamos tenerla de regreso en nuestra propiedad pronto, lamentamos que su estadía no haya sido lo suficientemente placentera
Thank you very much Abigail for your preference, we hope to have you back with us soon
10/10 Excellent
Lonny
Nov 4, 2023
Liked: Property conditions & facilities
Everything was nice except the receptionist he didn’t care that i had already a paid reservation and ignored me and proceeded to attend incoming customers
Lonny
Stayed 1 night in Oct 2023
Response from Hugo Reyes on Nov 28, 2023
Dear guest, we apologize for the inconvenience during check-in, your comments help us improve day by day
Huele muy mal y
No sirven los llavines de las puertas.
Verified traveler
Stayed 1 night in Sep 2023
Response from Hugo Reyes on Oct 12, 2023
Estimado Huésped, lamentamos el incidente con las cerraduras de nuestras puertas, le comento que actualmente nos encontramos en proceso de renovación de nueva cerraduras con método de aproximación
Estimada Paris, Gracias por escoger nuestro hotel para su estadía en San Pedro Sula, lamentamos si tuvo algún impase durante su estancia y esperamos poder tener la oportunidad de servirle nuevamente y corregir nuestras fallas
10/10 Excellent
Tinella Jelstrup
Aug 30, 2023
Tinella Jelstrup
Stayed 1 night in Aug 2023
Response from Hugo on Sep 5, 2023
Dear Tinella, Thank you for choosing our hotel for your stay in San Pedro Sula, we hope to have the opportunity to serve you again
Our stay was adequate for the price. The rooms were clean and the bed comfortable however we had 3 very flat pillows and were there for a surgery. I requested extra pillows the first evening and they were never brought. There is nowhere to purchase sodas or beverages of any kind until evening at the restaurant and not much within walking distance. They have a really nice bar area and we were there over a weekend, so would’ve thought it would be open for drinks in the evening, however they had music playing and a tv on but never saw any humans at all. It did feel very safe and quiet.
Karen
Stayed 3 nights in Jul 2023
Response from Hugo on Aug 16, 2023
Dear guest, we appreciate you letting us see your observations, I would like to tell you that we have taken your observations into account and we are already renewing our pillows as well as a large part of our bedding, we are also working so that there is always a person watching over our bar. kind regards