Ratings based on 48 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
94% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
by Jose from Miami

Good but not great

Posted May 13, 2014 on Hotels.com
Centrally located this hotel was a no brainer. It has it all yet it needs to tie loose ends . Service isn't consistent resulting in mixed emotions on the stay. Hot water isn't consistent, when reported to the concierge instead of apologizing she told me to leave the water running for 30 mins before hoping in.
Comment from Hotel Management
Jul 26, 2014 by General Manager, Hotel Management
Dear Jose, thanks for your feedback. We appreciate your valuable information and we will take into consideration your comments. We apologize for any inconvenience and we will review with the concierge the issue you are reporting, Best regards from San Pedro Sula.
4 out of 5
Recommended
for Business Travelers
by Alonso from Costa Rica

One of the best hotels to stay at SAP

Posted May 12, 2014
Hotel just next door of one of Multiplaza Mall, and a few minutes away from the City Mall. Staff very friendly and nice room, but I noticed some smell coming from the pipes, nothing serious but it was there and certainly not expected for the price level of the place.
Comment from Hotel Management
May 20, 2014 by General Manager, Hotel Management
Thanks Alonso for your comments and for your valuable feedback. As you mention, Multiplaza Mall is right next to the hotel, where you can go and do some shopping in a very safe atmosphere. We will take into consideration your additional comments and will be checking with maintenance if there was any temporary issue, Thanks again and have a great day,
4 out of 5
Recommended
for Families
by Wendy from Honduras

It`s very comfortable.

Posted Apr 24, 2014
Pros: I liked that the hotel can serve us food while we are swimming and they were really kind to us.
Cons: I wish that the pool can be bigger and also I wish that the breakfast can be more various.
Location: It`s easy to go shopping because there is a mall nearby.
The room, restaurant and the swimming pool was clean and neat. I had very fun swimming and relaxing. Also, the food in the restaurant were delicious.
Comment from Hotel Management
May 2, 2014 by General Manager, Hotel Management
Thanks Wendy for your review and we are glad to see that you enjoyed the swimming pool and the restaurants. Best regards,
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Apr 16, 2014 on Hotels.com
Comment from Hotel Management
Jul 5, 2014 by General Manager, Hotel Management
Thanks for your 5 stars rating!
Comment from Hotel Management
Jul 5, 2014 by General Manager, Hotel Management
Thanks for your 5 star rating!
5 out of 5
Recommended
for Business Travelers
by Riccardo from Palm Beach FL

Nice in town hotel

Posted Mar 29, 2014
Pros: Clean and business friendly. Attentive and polite staff
Cons: Night club noise could be heard in my room.
Location: Central location in a shopping area.
In central area of San Pedro Sula. Good business traveler hotel. Nice pool area and good restaurant. Night club/bar a little noisy. Hotel seemed to be used for dining and bar by local residents.
Comment from Hotel Management
Mar 31, 2014 by General Manager, Hotel Management
Thanks Riccardo for your review. We are happy to see that you enjoyed your stay. We had some late events in the past few days, let us apologize for the inconveniences about the noise, which definitely was exceptional and not likely to happen in a regular basis. Thanks for your comments and we look forward for your next visit.
Comment from Hotel Management
Mar 31, 2014 by General Manager, Hotel Management
Thanks Riccardo for your review. We are happy to see that you enjoyed your stay. We had some late events in the past few days, let us apologize for the inconveniences about the noise, which definitely was exceptional and not likely to happen in a regular basis. Thanks for your comments and we look forward for your next visit.
5 out of 5
Recommended
by Jim from San Francisco

Well located on the ring road and next to a mall

Posted Feb 24, 2014 on Hotels.com
Top notch hotel with super friendly and helpful staff. Hotel restaurant food was excellent (try the tilapia!). Buffet breakfast was also great. Very clean. Excellent concierge service.
Comment from Hotel Management
May 3, 2014 by General Manager, Hotel Management
Thanks Jim for your review. We are happy to see that you enjoyed the restaurant´s buffet. We hope to see you soon.
4 out of 5
Recommended
for Everyone
by JAC from Orlando

Nice Hotel and nice location

Posted Feb 23, 2014
Pros: Location, and so confortable room, restaurant, and hotel near to some shopping center.
Cons: Communication with the staff.
Location: I was for business, great location, nice and friendly people around, they have the potential to become a great city for centralmaerica business people
It was for business, very nice Hotel, great location. Just an observation, I ask some of the staff guys for help getting a Yellow pages, almost 12 hours later "cero" assistance on this, no call back, nothing, three guys and the same lack of attention. The rest was nice, nice and friendly people in San Pedro Sula.
Comment from Hotel Management
Mar 1, 2014
Dear Jac, We are happy to see that you had a great stay with us in San Pedro Sula. Let us apologize for the lack of information related to the yellow pages you requested. But we thank your time and comments of your stay and we look forward seeing you again soon. Greetings,
4 out of 5
Recommended
for Everyone
by Monica from Panama

Nice hotel, people very cordial

Posted Feb 2, 2014
Pros: Very comfortable, good service, nicely decorated and good food
Cons: Lighting in the bathroom, not good for ladies
Location: Close to everything
Great hospitality, breakfast buffet excellent, will go back
Comment from Hotel Management
Aug 9, 2014 by General Manager, Hotel Management
Thank you very much Monica, we are happy to see that you enjoyed our buffet in Bambu Restaurant. We hope to see you soon.
4 out of 5
Recommended
for Everyone
by YANAKIS from Guatemala

All as we expected....

Posted Jan 14, 2014
Pros: The convenience of the mall next door is great. My family can spend a few hour while i work..
NO surprises..... The only thing I would recommend to stay away from the steak house......Terrible inexperienced personnel and the steaks were frozen 5 minutes before served......Far from an average restaurant. For $25 a plate you expect much more.
Comment from Hotel Management
May 2, 2014 by General Manager, Hotel Management
Thanks for your comments Yanakis, for some inconvenience with the system we were not able to respond earlier. Despite that, we will take into consideration your experience about the restaurant, encouraging you to come and check out the new menu we are serving from now on. Best regards,
5 out of 5
Recommended
by A verified traveler

Posted Jan 10, 2014 on Hotels.com
Nice hotel ... Definitely stay again
Comment from Hotel Management
Apr 12, 2014 by General Manager, Hotel Management
Thank you!