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Reviews of Best Western Montecristo

3 out of 5
Best Western Montecristo
20 Avenue Jean Zuccarelli, Bastia, Haute-Corse

Reviews

8.6

Excellent

Rating 10 - Excellent. 317 out of 812 reviews" "
Rating 8 - Good. 383 out of 812 reviews" "
Rating 6 - Okay. 86 out of 812 reviews" "
Rating 4 - Poor. 19 out of 812 reviews" "
Rating 2 - Terrible. 7 out of 812 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Enzo

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Miss Crystal at reception was overwhelmed with a large group they were expecting, no one else mattered.
Stayed 1 night in Sep 2023
Response from Céline Cano / Responsable d'Exploitation on Sep 12, 2023
Dear guest, we are sorry to read your deception. Be sure that our team do the best every day to satisfy all our guests.Sincerely,

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice staff and well located
Stayed 8 nights in Jul 2023

10/10 Excellent

Jennie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay in Bastia. Short walk to the centre. Hotel is lovely and modern, clean, with very helpful staff. Room was very big and had all we needed including a kettle. Thank you for making our honeymoon so special.
Stayed 2 nights in Jun 2023

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
Liked my deck
Stayed 2 nights in Jun 2023

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Didn’t know BW could be this nice
Check in person was outstanding and super helpful. Our server for dinner was wonderful too. The room was much nicer than anticipated, spacious and the bed was very comfortable.
Stayed 1 night in May 2023

10/10 Excellent

Ronald

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Staff was friendly and helpful

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Ole

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply very good
Stayed 2 nights in May 2022

10/10 Excellent

dominique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2021

10/10 Excellent

John Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Giovanni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

8/10 Good

Claus, Tangermünde

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Insgesamt alles gut, aber beim Duschen hat man das halbe Bad unter Wasser gesetzt.
Stayed 3 nights in Sep 2021

10/10 Excellent

Hamid Reza, Bethesda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel Great breakfast super
Stayed 2 nights in Sep 2021

8/10 Good

Sarah

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

6/10 Okay

Nassim

Liked: Cleanliness, room comfort
Disliked: Staff & service
Only as last option
They claim to speak English but they have problems understanding. Also give out poor directions. They are not any help regarding bus or tours. I don’t know what is their purpose besides just checking in people. This does not give me the encouragement to recommend this hotel to my French friends. I had to change my key card THREE times since it stopped working. It was quite annoying and a hassle to wait for them to fix it.
Stayed 4 nights in Aug 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2020

6/10 Okay

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
New hotel
New hotel. Nice rooms on the outskirts of town. A 20 minutes walk to the center. All rooms seems to face the street or a parking lot so couldn't open the windows at night.
Stayed 2 nights in Sep 2020
Response from Laura- Responsable réception et commerciale on Sep 19, 2020
Hello, Thank you for taking the time to complete our satisfaction survey. As you mentioned, our establishment has been completely renovated, providing our guests with more modern rooms and improved comfort. However, I would like to inform you that we have different categories of rooms, also offering rooms on the other side of the street, although all our rooms are relatively quiet. Looking forward to the pleasure of seeing you again, all our team remains at your disposal. Sincerely

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

10/10 Excellent

Douglas, Poole, UK

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable hotel. Breakfast is optional but reasonable value.
Stayed 1 night in Jul 2020
Response from Céline Cano / Responsable d'Exploitation on Aug 3, 2020
Dear sir, Thank you for completing this survey. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon. Sincerely,

8/10 Good

Kieran

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Laura-Responsable réception et commercial on Jul 18, 2020
Madame, Monsieur, Quel plaisir de lire votre commentaire. Nous sommes heureux que vous ayez pu constater que la qualité de service est une notion primordiale pour l'ensemble de notre personnel. Nous mettons tout en oeuvre afin de répondre à vos attentes. Toute l’équipe vous remercie pour vos compliments et espère vous revoir très bientôt au BEST WESTERN Montecristo. Bien cordialement,

6/10 Okay

Alexandra

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019

8/10 Good

Christian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice surprise
Really modern,nice and clean place with perfect family room.Good kitchen, very kind waiter even he could have needed a hand when restaurant was full.
Stayed 1 night in Jul 2019
Response from Céline / Serviec Relation Clients on Jul 24, 2019
Dear guest, thank you for compléting this survey. We appreciate your remarks and hope you will come to see us soon. Regards,

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff with a great sense of humour.
Stayed 1 night in Jul 2019
Response from Céline / Service Relations Clients on Jul 18, 2019
Dear guest, thank you for staying in our hotel. We hope you will come back soon.Sincerely

10/10 Excellent

Rosenth, Allschwil, switzerland

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It‘s a nice hotel for a short stay in Bastia. It‘s a bit outside of the city center (10 minutes walking), very cöean and functional. The staff has been very nice and helpful. It has - a great advantage - a garage ffor parking. It was a great stay!
Stayed 1 night in Jul 2019
Response from Céline / Service Relations Clients on Jul 23, 2019
Dear guest, Thank you for completing the survey regarding your recent stay at our property. our business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely,

8/10 Good

SK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean, rooms were really nice. Only thing was, my 2nd night the AC stopped working.....and it was so hot!
Stayed 2 nights in Jun 2019
Response from Céline / Service Relations Clients on Jun 23, 2019
Dear guest, thank you for staying in our Best Western Hotel, we appreciate your comments. We are sorry for the inconvenience with the AC during your stay; the problem was solutionned during the morning. Best regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Bit of a walk from downtown, friendly and helpful staff. this is a budget hotel but very clean....used as an overnight place to stay on our way back home.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was just right. Very well maintained, clean spacious room, with pleasant staff. The only thing I did not like is that there was no refrigerator in the room.
Stayed 3 nights in May 2019
Response from Céline / Service Relations Clients on Jun 23, 2019
Dear guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely,

8/10 Good

Verified traveler

Traveled with group, Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and handy location and clean rooms with parking
Stayed 1 night in May 2019

8/10 Good

Jean-Noel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and great reception
It’s a pretty nice hotel The bathroom is a bit weird Like it was added there after the room was built. You need to step up to enter the bathroom The staff at reception were great and very helpful
Stayed 1 night in May 2019

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is quite comfortable, but it is a bit difficult to get to, and parking in the area is crazy. Probably not the best choice if you were trying to be close to the airport, and a bit of a walk to the major city tourist attractions. Perfect for a business trip.
Stayed 1 night in May 2019

4/10 Poor

Alain

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
They claim to be environmental but nothing about the concept works for me. The bathroom is like a plane toilet, the rooms have rugs. They leave plastic bottled water?! How environmental is that? I feel the concept is to the detriment of the client and only to the benefit of the hotel in cost savings.
Stayed 1 night in May 2019
Response from Céline / Service Relations Clients on May 15, 2019
Dear guest, thank you for staying in our hotel. We are sorry to read your comments about environnemental policy, be sure that we do our best to respect and improve our parctices and services. Best regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

8/10 Good

steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in Bastia.
This was just up the hill in Bastia. Maybe 700m or so from ferry. Clean hotel with helpful and friendly staff.
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Good value for money
Clean hotel, good location (but I was driving), good breakfast. Room was a bit small for three people.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient for train station, clean good sized room, value for money. Maybe a struggle up the hill from town for some.
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2019

10/10 Excellent

Peter, Hobart, Tasmania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value hotel - comfortable with pleasant staff.
Stayed 2 nights in Nov 2018
Response from Céline / Service Relations Clients on Nov 22, 2018
Dear guest, thank you for staying in our hotel, we appreciate your remark. Sincerely,

8/10 Good

Stuart

Liked: Staff & service
Stayed 1 night in Sep 2018

10/10 Excellent

Kerry, Sydney Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet location, a short walk to the town centre & Port.
Stayed 2 nights in Sep 2018

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great customer service.
The bathroom was a little small, but the rest was really quite nice.
Stayed 1 night in Sep 2018
Response from Céline / Service Relations clients on Sep 6, 2018
Dear guest, thank you for choosing our hotel during your trip in Bastia. We hope you will come back and see us again. Sincerely,

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Western Bastia.
Great location to explore the city of Bastia. Hotel is clean, quiet and the service is excellent. Our second stay this year and just as good as the first. Access to the airport or port is very easy. Would recommend.
Stayed 1 night in Aug 2018
Response from Céline / Service Relations clients on Aug 7, 2018
Dear guest, thank you for staying in our hotel. Your feedback is very important for us. We hope you will come back and see us soon. Sincerely,

4/10 Poor

Gene, New York

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Allowed an early check in. Hotel is 30 minutes walking distance from the ferry. Bathroom is plastic feels like a China prison. Bed was comfortable. Room was too small and completely opposite from Expedia photographs. Stay else where if you can.
Stayed 1 night in Jul 2018
Response from Céline / Service Relations Clients on Jul 19, 2018
Dear guest, your satisfaction is very important for us and we are sorry for not exceeding your expectations. Sincerely,

10/10 Excellent

Dot

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Handy for transport links and the port.
Lovely hotel - on the map doesn't indicate it's at the top of a very steep hill!!! However there is a bus service which stops nearby which we discovered later! Staff very friendly and accommodating.
Stayed 1 night in May 2018
Response from Céline / Service Relations clients on Jun 20, 2018
Dear guest, thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely,

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was okay but the hotel is located at the top on a hill. That mean that you have to walk 15 minutes to get there, but with the lugages it’s like a marathon. Take the bus #2 (1,80€) or the cab
Stayed 3 nights in May 2018
Response from Céline / Service Relations clients on Jun 17, 2018
Dear Jean, we appreciate your comment and we are glad to see your satisfaction. Sincerely,

8/10 Good

Gregg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No nearby restaurants.Shuttle was readily available and on time.Difficult to walk to the airport despite proximity due to construction.
Stayed 1 night in May 2018
Response from Céline / Service Relations Clients on Jun 5, 2018
Dear sir, thank you for staying in our hotel. Sincerely,

10/10 Excellent

Raquel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Everything you need
The hotel was a little far from the center, and way up the hill. But it was fine for the price. Perfect for a short stay.
Stayed 1 night in Sep 2017
Response from The Manager on Sep 17, 2017
Dear guest, thank you for answering to this survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon. Sincerely,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best western bastia
Nice, cleans and modern hotel Cheap food but very good quality On road parking that was fairly safe.... of all the things in the car gb sticker was stolen! There is a car park but it is underground and not suitable to high vehicles or roof boxes
Stayed 1 night in Aug 2017
Response from The Manager on Sep 4, 2017
Dear guest, thank you for sharing your impressions regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely,