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Great place to stay in Bastia. Short walk to the centre. Hotel is lovely and modern, clean, with very helpful staff. Room was very big and had all we needed including a kettle. Thank you for making our honeymoon so special.
Check in person was outstanding and super helpful. Our server for dinner was wonderful too. The room was much nicer than anticipated, spacious and the bed was very comfortable.
They claim to speak English but they have problems understanding. Also give out poor directions. They are not any help regarding bus or tours. I don’t know what is their purpose besides just checking in people. This does not give me the encouragement to recommend this hotel to my French friends. I had to change my key card THREE times since it stopped working. It was quite annoying and a hassle to wait for them to fix it.
New hotel. Nice rooms on the outskirts of town. A 20 minutes walk to the center. All rooms seems to face the street or a parking lot so couldn't open the windows at night.
Thomas
Stayed 2 nights in Sep 2020
Response from Laura- Responsable réception et commerciale on Sep 19, 2020
Hello,
Thank you for taking the time to complete our satisfaction survey. As you mentioned, our establishment has been completely renovated, providing our guests with more modern rooms and improved comfort.
However, I would like to inform you that we have different categories of rooms, also offering rooms on the other side of the street, although all our rooms are relatively quiet.
Looking forward to the pleasure of seeing you again, all our team remains at your disposal.
Sincerely
Very comfortable hotel. Breakfast is optional but reasonable value.
Douglas
Stayed 1 night in Jul 2020
Response from Céline Cano / Responsable d'Exploitation on Aug 3, 2020
Dear sir, Thank you for completing this survey.
Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.
Sincerely,
Response from Laura-Responsable réception et commercial on Jul 18, 2020
Madame, Monsieur,
Quel plaisir de lire votre commentaire. Nous sommes heureux que vous ayez pu constater que la qualité de service est une notion primordiale pour l'ensemble de notre personnel. Nous mettons tout en oeuvre afin de répondre à vos attentes.
Toute l’équipe vous remercie pour vos compliments et espère vous revoir très bientôt au BEST WESTERN Montecristo.
Bien cordialement,
It‘s a nice hotel for a short stay in Bastia. It‘s a bit outside of the city center (10 minutes walking), very cöean and functional. The staff has been very nice and helpful. It has - a great advantage - a garage ffor parking.
It was a great stay!
Rosenth
Stayed 1 night in Jul 2019
Response from Céline / Service Relations Clients on Jul 23, 2019
Dear guest,
Thank you for completing the survey regarding your recent stay at our property. our business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Sincerely,
Property was clean, rooms were really nice. Only thing was, my 2nd night the AC stopped working.....and it was so hot!
SK
Stayed 2 nights in Jun 2019
Response from Céline / Service Relations Clients on Jun 23, 2019
Dear guest, thank you for staying in our Best Western Hotel, we appreciate your comments. We are sorry for the inconvenience with the AC during your stay; the problem was solutionned during the morning.
Best regards,
Bit of a walk from downtown, friendly and helpful staff. this is a budget hotel but very clean....used as an overnight place to stay on our way back home.
The hotel was just right. Very well maintained, clean spacious room, with pleasant staff.
The only thing I did not like is that there was no refrigerator in the room.
Verified traveler
Stayed 3 nights in May 2019
Response from Céline / Service Relations Clients on Jun 23, 2019
Dear guest,
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Sincerely,
8/10 Good
Verified traveler
Traveled with group, Business traveler, Traveled with partner
It’s a pretty nice hotel
The bathroom is a bit weird
Like it was added there after the room was built. You need to step up to enter the bathroom
The staff at reception were great and very helpful
This hotel is quite comfortable, but it is a bit difficult to get to, and parking in the area is crazy. Probably not the best choice if you were trying to be close to the airport, and a bit of a walk to the major city tourist attractions. Perfect for a business trip.
James
Stayed 1 night in May 2019
4/10 Poor
Alain
Traveled with partner
May 11, 2019
Liked: Cleanliness
Disliked: Staff & service, amenities
They claim to be environmental but nothing about the concept works for me. The bathroom is like a plane toilet, the rooms have rugs. They leave plastic bottled water?! How environmental is that? I feel the concept is to the detriment of the client and only to the benefit of the hotel in cost savings.
Alain
Stayed 1 night in May 2019
Response from Céline / Service Relations Clients on May 15, 2019
Dear guest, thank you for staying in our hotel. We are sorry to read your comments about environnemental policy, be sure that we do our best to respect and improve our parctices and services.
Best regards,
Great location to explore the city of Bastia. Hotel is clean, quiet and the service is excellent. Our second stay this year and just as good as the first. Access to the airport or port is very easy. Would recommend.
Adam
Stayed 1 night in Aug 2018
Response from Céline / Service Relations clients on Aug 7, 2018
Dear guest, thank you for staying in our hotel. Your feedback is very important for us. We hope you will come back and see us soon.
Sincerely,
Allowed an early check in. Hotel is 30 minutes walking distance from the ferry. Bathroom is plastic feels like a China prison. Bed was comfortable. Room was too small and completely opposite from Expedia photographs. Stay else where if you can.
Gene
Stayed 1 night in Jul 2018
Response from Céline / Service Relations Clients on Jul 19, 2018
Dear guest, your satisfaction is very important for us and we are sorry for not exceeding your expectations. Sincerely,
Lovely hotel - on the map doesn't indicate it's at the top of a very steep hill!!! However there is a bus service which stops nearby which we discovered later! Staff very friendly and accommodating.
Dot
Stayed 1 night in May 2018
Response from Céline / Service Relations clients on Jun 20, 2018
Dear guest, thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Sincerely,
Everything was okay but the hotel is located at the top on a hill. That mean that you have to walk 15 minutes to get there, but with the lugages it’s like a marathon.
Take the bus #2 (1,80€) or the cab
Jean
Stayed 3 nights in May 2018
Response from Céline / Service Relations clients on Jun 17, 2018
Dear Jean, we appreciate your comment and we are glad to see your satisfaction. Sincerely,
The hotel was a little far from the center, and way up the hill. But it was fine for the price. Perfect for a short stay.
Verified traveler
Stayed 1 night in Sep 2017
Response from The Manager on Sep 17, 2017
Dear guest, thank you for answering to this survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.
Sincerely,
Nice, cleans and modern hotel
Cheap food but very good quality
On road parking that was fairly safe.... of all the things in the car gb sticker was stolen!
There is a car park but it is underground and not suitable to high vehicles or roof boxes
Verified traveler
Stayed 1 night in Aug 2017
Response from The Manager on Sep 4, 2017
Dear guest, thank you for sharing your impressions regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Sincerely,