Ratings based on 34 Verified Reviews
They paid and stayed. We double-checked.
4.2 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
for Overnight Stay Before Destinationby D from London
Great value stopoverPosted Aug 25, 2013 on Hotels.com
Great value stopover on our way home. Pool open until 10.30pm & nice bar with nice friendly staff who happy to speak English & even gave the kids lollies when arriving. Couldn't fault it except no kettle in the room so had to go to main desk where you can help yourself & don't drink the bottled water in the room unless you fancy paying €3.20 for it. Plus extra €5 for parking.
for Familiesby Sunny State from US
an old hotel in town. hotel staffs were helpful.Posted Aug 12, 2013 on Hotels.com
I will not stay at this hotel again. Thanks for wonderful staffs help. However this old hotel was way old. The first room's air conditioning unit was totally broken. We got a newer room. It did not help much at night either. Very disappointed to know it was rated a 4 star before.
Jan 26, 2013 by BWGCH
Dear Guests, Thank you for your evaluation and the time you spent for this detailed review. We hope you had a good return journey. We are sorry that your visit hasn´t matched your expectations We refurbished the hotel already partially. For example the lobby, two floors and the restaurant are already renovated. We are constantly striving to improve the quality of our House and our service. We would be very pleased to welcome you again in our hotel so that you can convince yourself of the improvements. BEST regards BEST WESTERN Grand City Hotel Kassel
for Familiesby Curious traveler from Washington
Very easy to find, right of the freeway.Posted Jul 22, 2013 on Hotels.com
Had a very pleasant stay. Hotel staff was friendly and helpful. Great breakfast buffet. Quiet neighborhood.
for Couplesby A verified traveler
reasonable for a one night stop over.Posted Jul 21, 2013
Cons: not very helpful staff.
Location: nice place to eat just 5 minutes walk but staff won't tell you this.
staff were polite enough but didn't go out of their way to help.
Jan 28, 2013 by
Dear Guests, thank you for your evaluation and the time you spent for this detailed review. We hope you had a save trip home. We are delighted that your stay has met the expectations. We are constantly striving to improve the quality of our House and our service. We would be very pleased to welcome you again in our hotel so that you can convince yourself of the improvements. With BEST regards. BEST WESTERN Grand City Hotel Kassel
Recommendedby Houman from Toronto
Never ever gonna stay in this hotel again!Posted Jun 25, 2013 on Hotels.com
It will never happen that I stay in this hotel again! Durring hot summer the AC was not working, every other 5 min the maintenance guy knock the door and couldn't fix it! The mini bar was empty and you had to walk to another floor to get a water from vending machine! The shampoo bottle was empty and you will find about it when you are already in the bath! The worse experience ever!
for Everyoneby Arthur from Moosic, PA, USA
Clean, efficient, with easy access.Posted Jun 4, 2013
This hotel sits just on the outskirts of the city giving easy access to points of interest and business locations. Although the hotel sits along side a busy road noise is not a problem. A very professional staff is helpful and quite willing to assist. There is no language barrier. Our room was clean and well maintained. I would willingly stay here again.
Jan 18, 2013 by
Dear Guest, Thank you for your review. We are delighted that you enjoyed your stay with us and we are very happy to welcome you back in our hotel. BEST regards from BEST WESTERN Grand City Hotel Kassel
for Everyoneby Liv from Oslo, Norway
Great hotelPosted Feb 25, 2013
Pros: Location just off the motorway, size of the room, good wifi in the room
Location: If you don't get breakfast at the hotel, then head across the street where there's a nice bakery/coffee shop
Good location right off the motorway with a large parking area and friendly staff. The room was quite spacious and had a good internet connection. Definitely will stay here again next time we're in the Kassel area.
for Business Travelersby A verified traveler
Posted Sep 3, 2012 on Hotels.com
Good for an overnight stop onlyPosted Aug 13, 2012 on Hotels.com
The hotel was a little epensive for where you are, but we weren't that impressed with the city of Kassel anyway, so it didn't really matter. It was just an overnight stop for us. Wouldn't stay much longer.
for Everyoneby Barbara from Tunbridge Wells GB
Perfectly ok but boring and stuck in the 1980sPosted Jul 27, 2012
This hotel is one of many perfectly ok hotels in Kassel, a town is desperate need of a modern 21st century hotel. The room was spacious and functional, albeit a bit boring and dated, with a good and clean bathroom. The hotel seems vast with many large nondescript areas which seem stuck in the 1980s with displays of jewellery and handbags. Make sure you get a room to the front, away from the busy road, as it's too noisy the other side to open the window/door at night.