Front of property

Reviews of Palace Hotel Monte Real

4 out of 5
Palace Hotel Monte Real
Rua de Leiria, Monte Real, Leiria

Reviews

9.4

Exceptional

Rating 10 - Excellent. 172 out of 255 reviews" "
Rating 8 - Good. 71 out of 255 reviews" "
Rating 6 - Okay. 9 out of 255 reviews" "
Rating 4 - Poor. 3 out of 255 reviews" "
Rating 2 - Terrible. 0 out of 255 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

PETER

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very smart hotel, excellent staff, good restaurant and breakfast. Rooms well equipped and big. Hotel should have more facilities such as own spa and gym. Plenty of parking including covered parking. Lots to do in the area. Would stay again
Stayed 2 nights in Feb 2024
Response from Monte Real Hotel, Termas & Spa on Mar 7, 2024
Dear Sergio, Thank you very much for choosing Monte Real – Hotel, Termas e Spa for your stay. And also and for sharing your experience with us. We were delighted to read that you enjoyed our service. We will consider your comments so that we can always improve. Our team is looking forward to welcome you again in Monte Real. Pedro Paixão General Manager

10/10 Excellent

Regina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

ALBERTO C L

Stayed 1 night in Jul 2023
Response from Monte Real Hotel, Termas & Spa on Jul 24, 2023
Olá Alberto,Muito obrigado pela sua fantástica avaliação.Ficamos na expectativa da sua próxima visita. Pedro Paixão General Manager

10/10 Excellent

Catherine

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were awesome! Very comfortable hotel in a walkable area!
Stayed 4 nights in Jun 2023
Response from Monte Real on Jun 21, 2023
Dear Catherine, Thank you for your fantastic review. Our team is looking forward to welcome you again in Monte Real. Pedro Paixão General Manager

10/10 Excellent

Jean Luc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beyond Expectations
The Reception made our Check-in process a breeze and allowed us to occupy our room right away before the stated time. Room 230 is spacious, away from elevators and faces the forest side of the property, with a terrace. It was very clean, but a bit too dark. Linens, towels, mattress, and pillows are good quality. But, to my surprise, one towel was really thin and had six holes in it. The service at this hotel was above and beyond our expectations. For lunch, having the restaurant arranged for an event, a table was set up in minutes at the lobby, facing the pool for us. The food, presentation and service were the best we have had in a long time. The included buffet breakfast offers items for all tastes and/or diets. Dinner was a great experience as well and prices are more than reasonable for the quality and the service. The only critic is that they offer the same menu for both lunch and dinner. With a two night stay, we had the chance to try dishes we did not have for lunch. The Spa offers many types of services and treatments. Unfortunately, our short stay allowed us for just a small sample. The Spa space is beautiful, and the therapists were very good. As hotel guest you can get a discounted price. Parking is free for guests. We recommend this property and would love to go back for a longer stay Spa Vacation.
Stayed 2 nights in May 2023
Response from Monte Real on Jun 7, 2023
Dear Jean, Thank you very much for choosing Monte Real – Hotel, Termas e Spa for your stay. And also and for sharing your experience with us. We were delighted to read that you enjoyed our service. Our team is looking forward to welcome you again in Monte Real. Once again, thank you! Pedro Paixão General Manager

10/10 Excellent

Cyntia, Lindon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in a large nature park. Staff was extremely nice and friendly. Dinner and breakfast was excellent. We loved it so much we're planning to go back with the family, they have bikes to rent, a large pool and thermal pools and spa.
Stayed 1 night in Mar 2023
Response from Monte Real on Apr 14, 2023
Dear Cyntia,Thank you very much for choosing Monte Real – Hotel, Termas e Spa for your stay. And also and for sharing your experience with us. We were delighted to read that you enjoyed our service. Our team is looking forward to welcome you again in Monte Real. Pedro Paixão General Manager

8/10 Good

Chen

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in town. Front desk Adrienne (hope I spell your name correctly) was very polite, kind and helpful!
Stayed 1 night in Jan 2023
Response from Monte Real on Feb 7, 2023
Dear Chen, Thank you for your fantastic review. Our team is looking forward to welcome you again in Monte Real. Pedro Paixão General Manager

8/10 Good

James

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Nice hotel and great size rooms for suite.
Stayed 1 night in Sep 2022
Response from Monte Real on Sep 29, 2022
Dear James, Thank you for your fantastic review. Our team is looking forward to welcome you again in Monte Real. Pedro Paixão General Manager

10/10 Excellent

António

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente sob qualquer ponto de vista
O Hotel é excelente e fica situado num parque muito bonito. Monte Real é uma aldeia muito pacata. Os pequenos almoços são ótimos, a piscina é grande e tem uma exposição solar muito boa, os quartos são muito confortáveis e a casa de banho é particularmente requintada. A equipa de serviço é bastante acolhedora e solicita. Só tenho bons motivos para recomendar este hotel e já tenho planeado um regresso.
Stayed 2 nights in Sep 2022
Response from Monte Real on Sep 22, 2022
Olá António, Que maravilhosa e gratificante avaliação!Muito obrigado.A equipa do Monte Real aguarda com expectativa uma próxima visita. Pedro Paixão General Manager

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is amazing people at work they’re super cool to work with the manager was great guy talk to us a few times But they need to get a gym
Stayed 1 night in Jul 2022
Response from Monte Real on Sep 22, 2022
Dear Francis,Thank you for your fantastic review. Our team is looking forward to welcome you again in Monte Real. Pedro Paixão General Manager

10/10 Excellent

Matthew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of my favorites
One of my favorite hotels in Portugal. Great value for money and excellent food. I particularly love the pumpkin fondant
Stayed 1 night in Jan 2022
Response from Monte Real - Hotel - Termas - Spa on Feb 1, 2022
Dear Matthew, Thank you for your fantastic review. Our team is looking forward to welcome you again in Monte Real. Pedro Paixão | General Manager

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend
Great staff, clean rooms and good breakfast
Stayed 3 nights in Jun 2021
Response from Monte Real Hotel, Termas e Spa on Jun 21, 2021
Dear Guest, Thank you for your fantastic review. Our team is looking forward to welcome you again in Monte Real. Pedro Paixão | General Manager

10/10 Excellent

Efrain

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2019
Response from Palace Hotel Monte Real on Nov 20, 2019
Dear Guest, Thank you for your rating. Our team is looking forward to welcome you again in Monte Real. Pedro Paixão General Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice! Super clean. Peacedul location distant from traffic. Large pool area. Not heated so I did not try it. Recommend it.
Stayed 1 night in Jul 2019
Response from Palace Hotel Monte Real on Aug 2, 2019
Dear Guest, Thank you for your fantastic review. Our team is looking forward to welcome you again in Monte Real. Pedro Paixão | General Manager

10/10 Excellent

Elsa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Palace Hotel Monte Real on Aug 2, 2019
Estimada Elsa, Obrigado pela sua avaliação. Ficamos na expectativa da sua próxima visita. Pedro Paixão | General Manager

10/10 Excellent

willy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a pleasure to staying the resort.
Stayed 3 nights in May 2019
Response from Palace Hotel Monte Real on Jun 5, 2019
Dear Willy, Thank you for your fantastic review. Our team is looking forward to welcome you again in Monte Real. Pedro Paixão | General Manager

10/10 Excellent

Cindi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel
We enjoyed our stay so much the first time we came back for another night. Convenient location. Easy parking. Superb restaurant. Great breakfast included with our room.
Stayed 1 night in Apr 2019
Response from Palace Hotel Monte Real on May 8, 2019
Dear Cindi, Dear Andreia, Thank you for your fantastic review. Our team is looking forward to welcome you again in Monte Real. Pedro Paixão | General Manager

10/10 Excellent

Cindi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous Hotel!
Excellent place to stay. Easy to find. Good parking. Great restaurant. Great breakfast. Very clean. Very friendly staff. Would not hesitate to stay again!
Stayed 1 night in Apr 2019
Response from Palace Hotel Monte Real on May 8, 2019
Dear Cindi, Thank you again for your fantastic review. Pedro Paixão | General Manager

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite Comfortable
My wife and I spent a day driving between Porto and Lisbon and it was a good surprise. Very nice , comfortable and modern hotel. Unfortunately we could not stay more to enjoy the SPA. The local area offers very limited options so the idea is to stay there. The had dinner at the property and it was nice as well, extremely friendly staff as most places in Portugal,
Stayed 1 night in Apr 2019
Response from Palace Hotel Monte Real on May 8, 2019
Dear Sergio, First of all thank you for sharing your experience at Palace Hotel Monte Real. We were delighted to read that you truly enjoyed your stay. We hope to welcome you again at Monte Real Resort. Pedro Paixão | General Manager

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2019

10/10 Excellent

Carlos

Nice stay
Friendly staff and good hotel.
Stayed 1 night in Sep 2018
Response from Palace Hotel Monte Real on Sep 21, 2018
Dear Carlos, We would like to thank you for your rating. We look forward to your next visit. Best regards, Pedro Paixão | General Manager

10/10 Excellent

Pierre-Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2018
Response from Palace Hotel Monte Real on Jul 17, 2018
Dear Pierre-Paul, We would like to thank you for your rating. We hope see you soon. Best regards, Pedro Paixão | General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice with the exception of
Our stay was very nice. The only complaint was the flies. they were in the breakfast room and although most dishes were covered they still were on the food.
Response from Palace Hotel Monte Real on May 7, 2018
Dear Guest, We would like to thank you for your rating. We look forward to your next visit. Best regards, Pedro Paixão | General Manager

10/10 Excellent

Drew, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very well appointed hotel - a great stop between Lisbon and Porto
Stayed 1 night in Mar 2018
Response from Palace Hotel Monte Real on Apr 18, 2018
Dear Guest, We would like to thank you for your review. It will a pleasure to welcome you back again. Best regards, Pedro Paixão | General Manager

10/10 Excellent

Marisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, fabulous breakfast
Great hotel in a quiet area. Nice and spacious room, with a veranda overlooking the swimming pool. Plenty of lounge areas. Comfortable bed. Amazing breakfast. Very friendly staff. Great value for money.
Stayed 1 night in Dec 2017
Response from Pedro Paixão | General Manager on Jan 10, 2018
Dear Marisa, First of all thank you for sharing your experience at Resort Monte Real. It is with great pleasure that we observed such positive experience at our hotel. Our team is always available to receive you on your next visit to Monte Real.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2017

10/10 Excellent

Joana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2017

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Where are the irons???
Always stay here when I am on business in the area. Good value for money and without a doubt the best hotel locally. Disappointingly they have decided to remove irons and iron boards from the hotel for some unknown reason which is a real pain if you are on business.
Stayed 1 night in Aug 2017
Response from Oliveira on Sep 5, 2017
Dear Matthew, Thank you for your feedback and taking the time to post your comments. Please be advised that the reason that the iron is not available to our guests in the rooms is security. Hope to welcome you again. Pedro Paixão | General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is very elegant. There weren't many people staying there so it seemed almost empty which is fine by me. The restaurant on site is very nice and the food was great. The hotel staff was also very friendly and courteous. The free bottle of wine in the romantic rooms is a great bonus.

8/10 Good

Yan, Tel Aviv

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel , Expensive spa
We had a very nice room. Good breakfast. We was disappointed when we found out that the spa and the facilities weren't free and was very expensive.

10/10 Excellent

Norman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing Luxury, No Thermal Bath
Beautiful hotel and kept, but the hot springs was locked up. Since that was the reason we chose the hotel, it was disappointing. The area is beautiful, the people wonderful, the hotel is luxurious, but no access to the springs.

4/10 Poor

Rose, Limerick

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Unfriendly staff at checking. Room not ready and readiness time kept changing, very poor initial reception. Different staff on checkout and they were friendly. Wouldn't return though.

10/10 Excellent

Mike, Reading

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family stay at this hotel for 1 week. Families are very well looked after with the kids club room and pool area. Great spot to get to beaches and surrounding area. Breakfast coffee can be hit and miss as others have stated, some days it was great, others not really drinkable as they had re-heated old water. Service was mostly excellent. Spa is also great, just be aware there is a 16 euro charge for access but well worth it for two hours of total relaxation.

10/10 Excellent

Brian, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Breakfast buffet and Restaurant was also excellent Quiet area within easy driving distance of a lot of historical sites Service was as good as it gets.

10/10 Excellent

mattie, Tilburg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
verry good hotel
perfect place

10/10 Excellent

mattie, tilburg the netherlands

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel
very good hotel for the price. good for hollyday close to the see

8/10 Good

Carmit, Israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious and clean, suits business trips
The hotel is located near a military air field and a church, hence a bit noisy in the evening. However, quite in the center next to local shops and coffee shops. There's planty of parking. The coridors are very dark, and so are the rooms, decorated with black carpets and walls. The bathroom is very clean with big tub, and looks luxurious. The rooms are spacious. Breakfast was nice, don't expect vegetables, as tipical in Portugal. Overall very nice. Probably fits better for business stay.

10/10 Excellent

shelley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice stay and brrakfast. first room had blocked tub and got a new room right away

10/10 Excellent

USA traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Easy access to the highways.
We had a wonderful 2 nite stay in Sept. The staff was very helpful and service was excellent. Room was spotless/very clean. The restuarant was very good, too. Our only comment is the lighting in the room could be a bit brighter, but it was fine for us. Also English speaking tv channels were limited...no BBC, CNN or Sky News.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
Great hotel in a quiet city. Staff were polite and friendly. Rooms and hotel were very clean. Pool area was well kept. You need a car to get around. Beach is not too far.

10/10 Excellent

Mattie, Tilburg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top hotel
perfect Hotel

10/10 Excellent

c. herrera, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just Right!!!!
We we're only there for one night. Wished we could have spent an entire day using the facilities. A beautiful experience. Great breakfast. Awesome staff. Make it your home base and do day trips from there.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Truly a Palace
extremely nice rooms. Very modern and luxurious decor.

8/10 Good

Ana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
Great hotel for family as the room and the bathroom are spacious and well equipped. The bed was confortable, but not so much the extra bed if the children is heavier. My son being 70 pounds was ok, but the matress is thin and soft. It was quiet, we slept very well. The pool is large and clean.We had great service and restaurant advices from the employees. The buffet breakfast was fair, good selection. However, the coffee was horrible, a shame! Our dinner at the hotel restaurant was very good, especially the octopus. The service there could improve with a smile and a better contact from the waiters with the customers...

10/10 Excellent

Tomaz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Sergio

Liked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

James, Tennessee U.S.A.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Monte Real
Excellent in every way, best value I've had the pleasure of staying at in years. Too bad all hotels aren't as nice as this. Any hotel desiring to know how things should be done need to send a rep. here! Again excellent in every way! Food, Service, Employees, Rooms, Food, Parking A++++++++++

10/10 Excellent

r, British Coumbia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wonderful hotel
Wonderful hotel but located in a very small town. Bit of a drive to see nearby sides like Nazare and Obidhos.