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Reviews of ibis Leiria Fatima

2 out of 5
ibis Leiria Fatima
Avenida Nossa Senhora de Fátima, Quinta do Taborda - lote 56, Leiria

Reviews

8.0

Very Good

Rating 10 - Excellent. 74 out of 239 reviews" "
Rating 8 - Good. 113 out of 239 reviews" "
Rating 6 - Okay. 31 out of 239 reviews" "
Rating 4 - Poor. 12 out of 239 reviews" "
Rating 2 - Terrible. 9 out of 239 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Julia, Santa Cruz

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Perfectly fine for a one night stay while passing through. Price is good and the common areas/staff are nice. The room itself was a bit rundown. Overall a pleasant stay but nothing fancy!
Stayed 1 night in Feb 2024
Response from Reception on Feb 13, 2024
Dear guest,Thank you for taking the time to share your feedback. Although we would have liked your experience to have been better, with feedbacks like this we can learn and improve the quality of our service. We work hard to provide an exceptional experience for our guests, but it is clear that in this case we have not succeeded. If you give us the chance to regain your trust, I can assure you that we will do our best to make your stay as good as that of many guests who appreciate our hotel.Best regards

8/10 Good

sandra anna maria

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
nessun parcheggio
Stayed 1 night in Dec 2023
Response from Reception on Jan 29, 2024
Dear guest,Thank you for taking the time to share your feedback. Although we would have liked your experience to have been better, with feedbacks like this we can learn and improve the quality of our service. We work hard to provide an exceptional experience for our guests, but it is clear that in this case we have not succeeded. If you give us the chance to regain your trust, I can assure you that we will do our best to make your stay as good as that of many guests who appreciate our hotel.Best regards

8/10 Good

Carlos

Stayed 2 nights in Dec 2023
Response from Reception on Jan 29, 2024
Dear guest,Thank you for taking the time to share your feedback. Although we would have liked your experience to have been better, with feedbacks like this we can learn and improve the quality of our service. We work hard to provide an exceptional experience for our guests, but it is clear that in this case we have not succeeded. If you give us the chance to regain your trust, I can assure you that we will do our best to make your stay as good as that of many guests who appreciate our hotel.Best regards

8/10 Good

Rui

Stayed 1 night in Oct 2023
Response from Reception on Nov 13, 2023
Dear guest,Thank you for taking the time to share your feedback. We hope to welcome you again very soon in our hotel!Best regards

2/10 Terrible

Yang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible location and address
The location address was not matched with GPS. It took more then 30 minutes to find hotel located in next to address shown in GPS and terrible one way road and hard to find the parking spot and my rental car tire was wrecked do to narrow parking space. I will not stay at this property at all. Never.
Stayed 1 night in Oct 2023
Response from Reception on Nov 13, 2023
Dear,We thank you for taking the time to write to us following your stay at ibis Leiria Fatima. We regret that the service has not been up to your expectations, so please accept our sincere apologies. Ibis hotels always wish to provide the best quality of service in their stay; consequently, your opinion is fundamental to us. We assure you that the necessary measures will be taken to improve the quality of the services you have referred to us.Once again, we appreciate your comments and hope to regain your confidence during an upcoming stay. In the expectation of welcoming you soon, please accept our best wishesBest regards

8/10 Good

Paulo

Stayed 1 night in Oct 2023
Response from Reception on Nov 13, 2023
Dear guest,Thank you for taking the time to share your feedback. We hope to welcome you again very soon in our hotel!Best regards

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful - since I don't speak much Portuguese, they were able to communicate in English which was a plus - they were great! My room was comfortable and I felt safe in the area, so I walked quite a bit around to interesting sites and places to eat. I would stay there again if I was to visit Leiria in the future.
Stayed 4 nights in Oct 2023
Response from Reception on Nov 13, 2023
Dear guest,Thank you for the review of our hotel! We are glad you enjoyed your stay and hope to see you again soon.Best regards

10/10 Excellent

David

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service but hard spot to get to
Stayed 2 nights in Oct 2023
Response from Reception on Oct 15, 2023
Dear guest,Thank you for the review of our hotel! We are glad you enjoyed your stay and hope to see you again soon.Best regards

8/10 Good

CARLOS A

Stayed 2 nights in Sep 2023
Response from Reception on Oct 15, 2023
Dear guest,Thank you for taking the time to share your feedback. We hope to welcome you again very soon in our hotel!Best regards

6/10 Okay

Gabriel, Rotherhithe

Liked: Staff & service, amenities
Great option if you are passing by. Not expectacular service but very convenient
Response from Reception on Oct 1, 2023
Dear guest,Thank you for taking the time to share your feedback. Although we would have liked your experience to have been better, with feedbacks like this we can learn and improve the quality of our service. We work hard to provide an exceptional experience for our guests, but it is clear that in this case we have not succeeded. If you give us the chance to regain your trust, I can assure you that we will do our best to make your stay as good as that of many guests who appreciate our hotel.Best regards

8/10 Good

Hugo

Stayed 1 night in Sep 2023
Response from Reception on Oct 1, 2023
Dear guest,Thank you for taking the time to share your feedback. We hope to welcome you again very soon in our hotel!Best regards

10/10 Excellent

Andrea

Stayed 2 nights in Sep 2023
Response from Receção on Sep 6, 2023
Dear guest,Thank you for taking the time to share your feedback. We hope to welcome you again very soon in our hotel!Best regards

8/10 Good

Paula

Stayed 2 nights in Sep 2023
Response from Reception on Sep 4, 2023
Dear guest,Thank you for the review of our hotel! We are glad you enjoyed your stay and hope to see you again soon.Best regards

8/10 Good

Ana

Stayed 1 night in Aug 2023
Response from Reception on Sep 4, 2023
Dear guest,Thank you for taking the time to share your feedback. We hope to welcome you again very soon in our hotel!Best regards

8/10 Good

Jorge

Stayed 2 nights in Jul 2023
Response from Reception on Jul 17, 2023
Dear guest,Thank you for taking the time to share your feedback. We hope to welcome you again very soon in our hotel!Best regards

4/10 Poor

Ricardo

Disliked: Cleanliness, staff & service
Falta de limpeza geral.
Stayed 2 nights in Jul 2023
Response from Reception on Jul 11, 2023
Dear guest,Thank you for taking the time to share your feedback. Although we would have liked your experience to have been better, with feedbacks like this we can learn and improve the quality of our service. We work hard to provide an exceptional experience for our guests, but it is clear that in this case we have not succeeded. If you give us the chance to regain your trust, I can assure you that we will do our best to make your stay as good as that of many guests who appreciate our hotel.Best regards

10/10 Excellent

Nuno

Stayed 1 night in Jul 2023
Response from Reception on Jul 10, 2023
Dear guest,Thank you for the review of our hotel! We are glad you enjoyed your stay and hope to see you again soon.Best regards

8/10 Good

Maria

Stayed 1 night in Jul 2023
Response from Reception on Jul 9, 2023
Dear guest,Thank you for taking the time to share your feedback. Although we would have liked your experience to have been better, with feedbacks like this we can learn and improve the quality of our service. We work hard to provide an exceptional experience for our guests, but it is clear that in this case we have not succeeded. If you give us the chance to regain your trust, I can assure you that we will do our best to make your stay as good as that of many guests who appreciate our hotel.Best regards

10/10 Excellent

Luis

Stayed 1 night in Jul 2023
Response from Reception on Jul 4, 2023
Dear guest,Thank you for the review of our hotel! We are glad you enjoyed your stay and hope to see you again soon.Best regards

10/10 Excellent

Joao

Stayed 1 night in Jul 2023
Response from Reception on Jul 4, 2023
Dear guest,Thank you for taking the time to share your feedback. We hope to welcome you again very soon in our hotel!Best regards

10/10 Excellent

Norberto

Stayed 1 night in Jul 2023
Response from Reception on Jul 4, 2023
Dear guest,Thank you for taking the time to share your feedback. We hope to welcome you again very soon in our hotel!Best regards

2/10 Terrible

Krysa

Stayed 4 nights in Jun 2023
Response from Reception on Jul 4, 2023
Dear guest,Thank you for taking the time to share your feedback. Although we would have liked your experience to have been better, with feedbacks like this we can learn and improve the quality of our service. We work hard to provide an exceptional experience for our guests, but it is clear that in this case we have not succeeded. If you give us the chance to regain your trust, I can assure you that we will do our best to make your stay as good as that of many guests who appreciate our hotel.Best regards

10/10 Excellent

Karine

Stayed 1 night in Apr 2023
Response from Reception on May 26, 2023
Dear guest,Thank you for taking the time to share your feedback. We hope to welcome you again very soon in our hotel!Best regards

10/10 Excellent

Malik

Stayed 1 night in May 2023
Response from Reception on May 5, 2023
Dear guest,Thank you for the review of our hotel! We are glad you enjoyed your stay and hope to see you again soon.Best regards

8/10 Good

Ian

Stayed 1 night in May 2023
Response from Reception on May 5, 2023
Dear guest,Thank you for taking the time to share your feedback. Although we would have liked your experience to have been better, with feedbacks like this we can learn and improve the quality of our service. We work hard to provide an exceptional experience for our guests, but it is clear that in this case we have not succeeded. If you give us the chance to regain your trust, I can assure you that we will do our best to make your stay as good as that of many guests who appreciate our hotel.Best regards

8/10 Good

Frederico

Stayed 2 nights in Apr 2023
Response from Reception on May 2, 2023
Dear guest,Thank you for the review of our hotel! We are glad you enjoyed your stay and hope to see you again soon.Best regards

10/10 Excellent

Glenda

Stayed 1 night in Apr 2023
Response from Reception on Apr 15, 2023
Dear guest,Thank you for the review of our hotel! We are glad you enjoyed your stay and hope to see you again soon.Best regards

8/10 Good

Marcelo

Stayed 1 night in Apr 2023
Response from Reception on Apr 7, 2023
Dear guest,Thank you for taking the time to share your feedback. Although we would have liked your experience to have been better, with feedbacks like this we can learn and improve the quality of our service. We work hard to provide an exceptional experience for our guests, but it is clear that in this case we have not succeeded. If you give us the chance to regain your trust, I can assure you that we will do our best to make your stay as good as that of many guests who appreciate our hotel.Best regards

10/10 Excellent

Chris

Stayed 1 night in Mar 2023
Response from Reception on Apr 7, 2023
Dear guest,Thank you for taking the time to share your feedback. We hope to welcome you again very soon in our hotel!Best regards

6/10 Okay

Tetsuma

Stayed 1 night in Jan 2023
Response from Reception on Jan 14, 2023
Dear guest,Thank you for taking the time to share your feedback. Although we would have liked your experience to have been better, with feedbacks like this we can learn and improve the quality of our service. We work hard to provide an exceptional experience for our guests, but it is clear that in this case we have not succeeded. If you give us the chance to regain your trust, I can assure you that we will do our best to make your stay as good as that of many guests who appreciate our hotel.Best regards

10/10 Excellent

Ariel

Stayed 2 nights in Sep 2022
Response from Reception on Jan 14, 2023
Dear guest,Thank you for taking the time to share your feedback. We hope to welcome you again very soon in our hotel!Best regards

8/10 Good

Vladimiro

Stayed 1 night in Oct 2022
Response from Reception on Nov 19, 2022
Dear guest,Thank you for the review of our hotel! We are glad you enjoyed your stay and hope to see you again soon.Best regards

8/10 Good

Adelino

Stayed 2 nights in Sep 2022
Response from Reception on Sep 22, 2022
Dear guest,Thank you for the review of our hotel! We are glad you enjoyed your stay and hope to see you again soon.Best regards

2/10 Terrible

Takashi

Stayed 1 night in Sep 2022
Response from Reception on Sep 14, 2022
Dear guest,Thank you for taking the time to share your feedback. Although we would have liked your experience to have been better, with feedbacks like this we can learn and improve the quality of our service. We work hard to provide an exceptional experience for our guests, but it is clear that in this case we have not succeeded. If you give us the chance to regain your trust, I can assure you that we will do our best to make your stay as good as that of many guests who appreciate our hotel.Best regards

8/10 Good

Maria Cristina

Stayed 2 nights in Sep 2022
Response from Reception on Sep 14, 2022
Dear guest,Thank you for taking the time to share your feedback. We hope to welcome you again very soon in our hotel!Best regards

10/10 Excellent

Victor Manuel

Stayed 4 nights in Sep 2022
Response from Reception on Sep 14, 2022
Dear guest,Thank you for the review of our hotel! We are glad you enjoyed your stay and hope to see you again soon.Best regards

6/10 Okay

Sérgio

Stayed 1 night in Sep 2022
Response from Reception on Sep 9, 2022
Dear guest,Thank you for taking the time to share your feedback. We hope to welcome you again very soon in our hotel!Best regards

2/10 Terrible

Rui

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Reception on Aug 21, 2022
Dear guest,Thank you for taking the time to share your feedback. Although we would have liked your experience to have been better, with feedbacks like this we can learn and improve the quality of our service. We work hard to provide an exceptional experience for our guests, but it is clear that in this case we have not succeeded. If you give us the chance to regain your trust, I can assure you that we will do our best to make your stay as good as that of many guests who appreciate our hotel.Best regards

10/10 Excellent

BOVENT

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfeito para um pernoite confortável e economico. O padrão da rede Ibis facilita a escolha.
Stayed 2 nights in Jul 2022
Response from Reception on Jul 19, 2022
Dear guest, Thank you for taking the time to share your feedback. We hope to welcome you again very soon in our hotel! Best regards

10/10 Excellent

huguet

Stayed 2 nights in Jul 2022
Response from Reception on Jul 19, 2022
Dear guest, Thank you for the review of our hotel! We are glad you enjoyed your stay and hope to see you again soon. Best regards

10/10 Excellent

Nelson

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice environment and the staff are very friendly including the cleaning staff
Stayed 2 nights in Jun 2022
Response from Reception on Jul 19, 2022
Dear guest, We appreciate your comments following your stay at Ibis Leiria Fatima. It was with pleasure that we received your congratulations. We will not stop sharing your comments with the whole team. Your satisfaction is the best reward for our employees who work daily to provide you with an irrepressible service. In the expectation of welcoming you again, please accept our best wishes. Best regards

10/10 Excellent

Nelson

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice environment and the personal are very friendly including the cleaning staff.
Stayed 7 nights in Jun 2022
Response from Reception on Jul 19, 2022
Dear guest, We appreciate your comments following your stay at Ibis Leiria Fatima. It was with pleasure that we received your congratulations. We will not stop sharing your comments with the whole team. Your satisfaction is the best reward for our employees who work daily to provide you with an irrepressible service. In the expectation of welcoming you again, please accept our best wishes. Best regards

10/10 Excellent

Ivo

Stayed 1 night in Jun 2022
Response from Reception on Jul 19, 2022
Dear guest, Thank you for taking the time to share your feedback. We hope to welcome you again very soon in our hotel! Best regards

10/10 Excellent

Nelson

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
Fantastic reception very friendly personal All aways ready to help. Very nice environment.
Stayed 7 nights in Jun 2022
Response from Reception on Jul 19, 2022
Dear guest, Thank you for the review of our hotel! We are glad you enjoyed your stay and hope to see you again soon. Best regards

4/10 Poor

Rodrigo

Business traveler
Disliked: Property conditions & facilities
It wasn't a good experience
The A/C is a lie. It doesn't work at all. During my breakfast (very limited) they were working on the hotel entrance, and the shower in the bathroom is very old and not suitable for a good shower.
Stayed 1 night in Jun 2022
Response from Receção on Jul 19, 2022
Dear, We thank you for taking the time to write to us following your stay at Ibis Leiria Fatima. We regret that the service has not been up to your expectations, so please accept our sincere apologies. Ibis hotels always wish to provide the best quality of service in their stay; consequently, your opinion is fundamental to us. We assure you that the necessary measures will be taken to improve the quality of the services you have referred to us. Once again, we appreciate your comments and hope to regain your confidence during an upcoming stay. In the expectation of welcoming you soon, please accept our best wishes

8/10 Good

Enrique

Stayed 1 night in May 2022
Response from flopes on May 24, 2022
Dear Enrique, Thank you for taking the time to share your feedback about your stay We hope to welcome you again very soon at our hotel! Sincerely Hotel Ibis Leiria

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and helpful. There was no need to change towels for fresh every day.
Stayed 3 nights in Apr 2022
Response from flopes on May 17, 2022
Dear Guest, Thank you for taking the time to share your feedback about your stay We hope to welcome you again very soon at our hotel! Sincerely Hotel Ibis Leiria

8/10 Good

Miren Jasone

Stayed 2 nights in Apr 2022
Response from flopes on May 17, 2022
Dear Jasone, Thank you for taking the time to share your feedback about your stay We hope to welcome you again very soon at our hotel! Sincerely Hotel Ibis Leiria

8/10 Good

Anabela

Stayed 1 night in Apr 2022
Response from flopes on May 17, 2022
Dear Anabela, Thank you for taking the time to share your feedback about your stay We hope to welcome you again very soon at our hotel! Sincerely Hotel Ibis Leiria

10/10 Excellent

Argileu

Stayed 4 nights in Apr 2022
Response from flopes on May 17, 2022
Dear Argileu, Thank you for taking the time to share your feedback about your stay We hope to welcome you again very soon at our hotel! Sincerely Hotel Ibis Leiria