Property amenity

Reviews of Holiday Inn Alexandria at Carlyle, an IHG Hotel

3 out of 5
Holiday Inn Alexandria at Carlyle, an IHG Hotel
2460 Eisenhower Ave, Alexandria, VA

Reviews

7.8

Good

Rating 10 - Excellent. 398 out of 1000 reviews" "
Rating 8 - Good. 292 out of 1000 reviews" "
Rating 6 - Okay. 143 out of 1000 reviews" "
Rating 4 - Poor. 87 out of 1000 reviews" "
Rating 2 - Terrible. 80 out of 1000 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Freddie

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk crew that worked Thursday evening was horrible
Stayed 2 nights in Mar 2024

2/10 Terrible

Dwayne

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
ROACHES !!!!!
Stayed 1 night in Mar 2024

10/10 Excellent

Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second stay at this 1970s era property. It's a little long in the tooth but well cared for. It earns a fifth star based on the friendly staff. This is especially true in the food services area. We took the breakfast option. It costs more but is well worth it. The wait staff is a delight! You are only two blocks from the Metro and have Washington at your fingertips. If you're driving, there's ample free parking. Count on a clean and comfortable room.
Stayed 2 nights in Mar 2024
Response from Carlos on Mar 11, 2024
Thank you for taking a moment to share your experience, we look forward to welcoming you back again soon.

6/10 Okay

Elizabeth, Highland

Stayed 6 nights in Feb 2024
Response from Carlos on Mar 11, 2024
Thank you for taking a moment to share your experience.

8/10 Good

Michael

Liked: Cleanliness, staff & service
Convenient location next to a yellow line station. Parking fee for paying guests seems unnecessary.
Stayed 2 nights in Feb 2024
Response from Carlos on Mar 4, 2024
Thank you for taking a moment to share your experience. We look forward to welcoming you back again soon..

6/10 Okay

Barbara

Liked: Staff & service
Stayed 3 nights in Feb 2024
Response from Carlos on Mar 4, 2024
Thank you for taking a moment to share your experience.

10/10 Excellent

charles

Stayed 1 night in Feb 2024

6/10 Okay

Aliecha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my third time staying at this hotel. The room I had, had an awful smell but when I mentioned it, I was able to change rooms right away which was great! The staff were nice especially the dinning room staff. The rooms are a little outdated and need to be redone but other than that it was a nice stay.
Stayed 3 nights in Feb 2024
Response from Carlos on Feb 29, 2024
Thank you for taking a moment to share your experience with us.

4/10 Poor

Marcellus

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
The hallways were old, dirty and smelly.
Stayed 3 nights in Feb 2024
Response from Carlos on Feb 26, 2024
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team.

8/10 Good

Rosa

Stayed 1 night in Feb 2024

10/10 Excellent

ABIODUN

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On site dining. Limited but ok menu available for breakfast, lunch and dinner
Stayed 1 night in Feb 2024
Response from Carlos on Feb 26, 2024
Thank you for the great review! We strongly believe that fresh, high-quality ingredients make all the difference,

10/10 Excellent

Thaliah

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay very much. No complaints!
Stayed 2 nights in Feb 2024
Response from Carlos on Feb 26, 2024
Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us

4/10 Poor

Morgan

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Huge decline from last year, will stay somewhere else next year. We booked our reservation over 9 months before our stay. When we arrived, we got our room keys and realized we were not in the correct room type. They offered a $30 refund, which was less than the difference in rooms. The soap is our room was empty, and the towels were frayed. The middle elevator has things hanging off of the walls. Unfriendly check in. Completely night and day from our wonderful experience last year.
Stayed 4 nights in Feb 2024
Response from Carlos on Feb 20, 2024
Dear Morgan, First and foremost, thank you for taking the time to share your experience with us. We would like to express our apologies that you had a negative experience in our hotel. We hope you'll give us another chance to prove ourselves.

10/10 Excellent

Savage

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Amazing stay would definitely recommend
Stayed 1 night in Feb 2024
Response from Carlos on Feb 20, 2024
Thank you for sharing this positive review. we value your time and always strive to provide fast and efficient service.

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet
Stayed 1 night in Feb 2024
Response from Carlos on Feb 20, 2024
Thank you for taking a moment to share your experience. our team is so glad to hear you enjoyed you stay.

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Carlos on Feb 20, 2024
Thank you for taking a moment to share your. our team is so glad to hear that you enjoyed your stay.

8/10 Good

Matthew, Alexandria

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Fast check-in with friendly staff
Stayed 3 nights in Jan 2024
Response from Carlos on Feb 20, 2024
Thank you for posting your positive review. We value your time and always strive. to provide fast and efficient service.

10/10 Excellent

Delicia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was very friendly. room was very nice and clean.
Stayed 3 nights in Jan 2024
Response from Carlos on Feb 26, 2024
Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us

10/10 Excellent

Stanley Mckinneley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tony was very professional, welcoming and helpful during check in. 2/1-2/3 dates of stay.
Stayed 2 nights in Feb 2024
Response from Carlos on Feb 20, 2024
Thank you for your great review. At Holiday Inn, we work hard to offer high-quality service to every guest. We made sure to share this feedback with Tony to give him the recognition. that he deserves. He was delighted to hear your feedback

10/10 Excellent

Monique

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Carlos on Feb 20, 2024
Thank you for posting your positive review. we value your time and always strive to provide fast and efficient service.

8/10 Good

Irene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Carlos on Feb 26, 2024
Thank you for visiting us again and sharing this valuable feedback. We appreciate your loyalty

8/10 Good

Ashlee Russell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Carlos on Feb 26, 2024
We appreciate your loyalty and continued trust.

10/10 Excellent

Angela

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location. Free parking. Nice restaurant and bar on the location
Stayed 2 nights in Feb 2024
Response from Carlos on Feb 26, 2024
Thank you for the great review.

8/10 Good

kevin

Liked: Staff & service, amenities, property conditions & facilities
Good stay
Stayed 1 night in Feb 2024
Response from Carlos on Feb 20, 2024
Thank you for taking a moment to share your experience. We’re proud to deliver. great value.

10/10 Excellent

Diego

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you, Tony, for your outstanding service during my stay at the hotel. Your attentiveness and professionalism truly made my experience memorable. I appreciate your dedication to ensuring guests have a wonderful stay.
Stayed 4 nights in Jan 2024
Response from Holiday Inn Front Desk on Feb 3, 2024
Thank you for your rating. We appreciate your feedback, and will let our employees know of your compliments. We hope to see you again!

10/10 Excellent

zurny

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Totally great
Stayed 3 nights in Jan 2024
Response from Holiday Inn Front Desk on Feb 3, 2024
Thank you for your rating. We appreciate your feedback and hope to see you again!

10/10 Excellent

Dmitriy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Heating was weak and sometimes it was cold in the room but otherwise it's a good stay
Stayed 4 nights in Jan 2024
Response from Holiday Inn Front Desk on Feb 3, 2024
Thank you for your rating. We appreciate your feedback and hope to see you again!

10/10 Excellent

Sameh

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very polite and friendly and very very helpful.
Stayed 4 nights in Jan 2024
Response from Holiday Inn Front Desk on Feb 3, 2024
Thank you for your rating. We appreciate your feedback and hope to see you again!

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Good proximity to metro yellow line
Stayed 2 nights in Jan 2024
Response from Holiday Inn Front Desk on Feb 3, 2024
Thank you for your rating. We appreciate your feedback and hope to see you again!

6/10 Okay

Lynne

Disliked: Amenities, property conditions & facilities
I liked the breakfast and close to metro station I didn’t like my tv didn’t work, ice machines didn’t work, faucets in shower were loose. Just little things were not working it missing from the room
Stayed 2 nights in Jan 2024
Response from Holiday Inn Front Desk on Feb 3, 2024
Thank you for your rating. We appreciate your feedback and apologize for the inconvenience. We hope to see you again!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Holiday Inn Front Desk on Feb 3, 2024
Thank you for your rating. We appreciate your feedback and hope to see you again!

8/10 Good

Hussein

Liked: Staff & service, amenities, property conditions & facilities
Clean and quiet.
Stayed 3 nights in Jan 2024

4/10 Poor

Logan

Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
15 dollars a night for parking and food is overpriced
Stayed 3 nights in Jan 2024
Response from Holiday Inn Front Desk on Feb 3, 2024
Thank you for your rating. We appreciate your feedback, however, it is a corporate decision for the parking price. We hope to see you again.

10/10 Excellent

Alaysha

Stayed 1 night in Jan 2024
Response from Holiday Inn Front Desk on Feb 3, 2024
Thank you for your rating. We appreciate your feedback and hope to see you again!

2/10 Terrible

Karen

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
There were hidden parking fees, which made us extremely upset. Also, we got to know the maintenance man, because he had to come up repeatedly. He fixed a light and had to work on our heat--which still was a little strange-- and we didn't have hot water the first few days. He said to let it run for up to 15 minutes if need be for it to get warmed up, since it had to come down 8 floors from the boiler room, and most of the rooms higher up weren't occupied so the water was getting cold up there.
Stayed 7 nights in Jan 2024
Response from Holiday Inn Carlyle on Jan 19, 2024
Thank you Karen for your feedback. Our website clearly states that parking is 15 a night, per car. Third parties also note that our property charges for parking. This charge has been approved and made known since June 1st, 2023. We apologize for any other inconveniences that may have occurred.

10/10 Excellent

Mahfuja

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Holiday Inn Front Desk on Jan 19, 2024
Thank you for your rating. We hope to see you again!

8/10 Good

J'Nai D

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in a great location for my family’s visit to DC. I wish I would have known about the indoor pool not being open. However,we will stay again when we visit DC in the summer.
Stayed 3 nights in Jan 2024
Response from Holiday Inn Carlyle on Jan 19, 2024
Thank you for your feedback. We will make a note to update our website, we apologize for the inconvenience. We hope to see you again!

8/10 Good

Jackelyn

Stayed 2 nights in Jan 2024
Response from Carlos on Feb 26, 2024
Thank you for the great review. It’s an honor to be recognized. hope you’ll come back soon

2/10 Terrible

Crystal

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Holiday Inn Carlyle on Jan 20, 2024
Thank you for your rating. We are sorry to hear you did not enjoy your experience. We apologize for any inconvenience.

2/10 Terrible

Brittany

Stayed 1 night in Jan 2024
Response from Holiday Inn Front Desk on Feb 3, 2024
Thank you for your rating. We appreciate your feedback and we apologize for any inconveniences or problems you had.

6/10 Okay

Songqi

Liked: Cleanliness, staff & service
AC didn't work properly.
Stayed 3 nights in Jan 2024
Response from Holiday Inn Alexandria on Jan 20, 2024
Thank you for your rating. We are sorry you did not enjoy your experience. We apologize for the inconvenience! We hope to see you again!

6/10 Okay

Valerie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Holiday Inn Alexandria on Jan 20, 2024
Thank you for your rating. We are sorry you did not enjoy your experience. We appreciate any feedback. We hope to see you again!

6/10 Okay

Robert Neal

Liked: Cleanliness, staff & service
Disliked: Amenities
The staff were attentive and helpful, which is good because I had several issues that needed addressing during my stay. I was originally given a two queen room when I booked a single king, but that was quickly resolved. My new room didn't have a functioning plug in the bathtub (it was broken off and sitting to the side), which I didn't even bother bringing to the staff's attention, because I didn't feel like changing rooms again. I had to call about how to operate the climate control, and the maintenance staff member who helped me was very nice. Getting into and out of the hotel parking lot was hard to figure out at first. The Netflix and YouTube apps on the TV signed me out every day of my stay, which has not been an issue for me at other hotels.
Stayed 6 nights in Jan 2024
Response from Holiday Inn Alexandria on Jan 20, 2024
Thank you Mr. Robert for your rating. We apologize for the inconvenience. We appreciate your feedback and are working to address the issues for the future. We hope to see you again!

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Holiday Inn Alexandria on Jan 20, 2024
Thank you for your rating. We appreciate any feedback. We hope to see you again!

10/10 Excellent

Carlos

Stayed 1 night in Jan 2024
Response from Holiday Inn Alexandria on Jan 20, 2024
Thank you for your rating. We appreciate any feedback. We hope to see you again!

10/10 Excellent

Arleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Holiday Inn Alexandria on Jan 20, 2024
Thank you for your rating. We appreciate any feedback. We hope to see you again!

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent 5 days and it was by far the most friendly hotel we've stayed at. And we've been traveling all over the world for 53 years. The facility is very clean albeit a little long in the tooth. An example: when we arrived the front desk didn't have water for us. So they comped us a meal! Best customer service ever! We'll be back!
Stayed 5 nights in Dec 2023
Response from Holiday Inn Alexandria on Jan 20, 2024
Thank you for your rating. We are happy you enjoyed your stay. We appreciate your feedback. We hope to see you again!

8/10 Good

Rebeca

Stayed 3 nights in Dec 2023
Response from Holiday Inn Front Desk on Feb 3, 2024
Thank you for your rating. We appreciate your feedback and hope to see you again!

10/10 Excellent

Natalia

Stayed 3 nights in Dec 2023
Response from Holiday Inn Front Desk on Feb 3, 2024
Thank you for your rating. We appreciate your feedback and hope to see you again!

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the quiet, pillows and comfortable bed. Didn't like the big dogs people brought with them.
Stayed 3 nights in Dec 2023
Response from Holiday Inn Alexandria Front Desk on Jan 4, 2024
Thank you Michelle, we appreciate your review! We hope to see you again!