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Reviews of Candlewood Suites Fredericksburg, an IHG Hotel

2.5 out of 5
Candlewood Suites Fredericksburg, an IHG Hotel
4821 Crossings Court, Fredericksburg, VA

Reviews

7.8

Good

Rating 10 - Excellent. 174 out of 376 reviews" "
Rating 8 - Good. 86 out of 376 reviews" "
Rating 6 - Okay. 39 out of 376 reviews" "
Rating 4 - Poor. 33 out of 376 reviews" "
Rating 2 - Terrible. 44 out of 376 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

8.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

deborah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a quick stop but perfect
Stayed 1 night in Apr 2024

2/10 Terrible

Shaniquia

Traveled with partner, Traveled with pets
Disliked: Property conditions & facilities
I had to change my room multiple times. Whoever cleaned the room left their hair all throughout the bed. There was hair all throughout the room and bathroom. The rooms and hallways smelled horrible. I will not be returning.
Stayed 1 night in Mar 2024

2/10 Terrible

Jeffrey

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was dirty and smelled horrible
Stayed 1 night in Mar 2024

4/10 Poor

jasmine

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024

8/10 Good

steven, fair lawn

Liked: Staff & service
Close to the highway could be loud at times. Room did smell like smoke but not overpowering. Staff very helpful
Stayed 3 nights in Feb 2024

10/10 Excellent

Christopher

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice play to stay
Stayed 1 night in Jan 2024

8/10 Good

Cody

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all, it was a decent experience. The staff at the hotel was attentive and pleasant.
Stayed 3 nights in Jan 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Ryan, King George

Traveled with family
Liked: Cleanliness, staff & service
Property you can measure cleaning and carpet change. Staff was great though. Rachel was very helpful
Stayed 1 night in Jan 2024

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend
Great value; clean, comfortable; easy access from I95.
Stayed 1 night in Jan 2024

6/10 Okay

Renae

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
My only complaint would be the water pressure was not that great
Stayed 1 night in Dec 2023

10/10 Excellent

Grafton

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely
Stayed 1 night in Dec 2023

6/10 Okay

Samuel

Traveled with family
Liked: Staff & service, property conditions & facilities
There were roaches in my room..i told the front deck..they said someone would be contacting me by phone or, emai. I haven't received either yeti
Stayed 1 night in Nov 2023

8/10 Good

Paula

Liked: Cleanliness, property conditions & facilities, room comfort
Watch your credit card
The hotel itself was fine, but I was not happy when the credit card I provided was ran for $50 then another charge for $12.31 within an hour of checking in and we hadn’t used a thing!! Still trying to get that handled!😡Oh there was an issue with a bag of garbage sitting in the hallway all the time we were there.
Stayed 1 night in Oct 2023

2/10 Terrible

Michael

Stayed 1 night in Oct 2023

10/10 Excellent

Almeda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly, rooms are cozy, smoke smell is a bit strong, but, the staff gave us air fresheners. Everything is close by, but, the traffic is CRAZY!!!!! I would DEFINITELY CHOOSE CANDLEWOOD SUITES as a place to STAY.
Stayed 1 night in Oct 2023

10/10 Excellent

jose

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great experience. staff was very friendly.
Stayed 2 nights in Sep 2023

10/10 Excellent

Joseph

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to check in - very friendly staff- beds were comfortable- requested a king size bed or two queens but only one queen available and it was fine. Bathrooms were very clean. Really liked the sound machine that was in the room. Helps to block out any noise so my dog doesn’t bark - keeps her nice and calm. Thinking about buying one for us.
Stayed 1 night in Aug 2023

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2023

2/10 Terrible

Angie

Traveled with family
Disliked: Amenities
We were a late check in because of traffic & gave a smoking room even though I reserved non smoking! Room smelled so bad!
Stayed 1 night in Aug 2023

8/10 Good

Janet

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
I just booked a one night stay. The only thing I would have asked for is coffee in the lobby.
Stayed 1 night in Aug 2023

4/10 Poor

Mark

Traveled with pets, Traveled with family
Disliked: Amenities
This hotel left a lot to be desired.
Stayed 1 night in Aug 2023

4/10 Poor

Jill

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
There was hardly anyone available at the front desk, we were there a week our room was not cleaned once, it smelled horrible an trying to locate clean towels was almost impossible
Stayed 6 nights in Jul 2023
Response from Management on Aug 10, 2023
Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites FREDERICKSBURG.

6/10 Okay

Paul

Convenient to task at hand. On arrival, room assigned was not ready due to no bedding on mattress; had to go back to desk to get another room. After my one night stay, one elevator out of service and other had no working lights, so walked down four flights of stairs.
Stayed 1 night in Aug 2023
Response from Management on Aug 10, 2023
Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites FREDERICKSBURG.

4/10 Poor

Michelle

Liked: Staff & service
Disliked: Property conditions & facilities
Lots of construction going on around the property. Fire alarm went off at 11:30 PM. No mirror in bathroom. Had an odd vibe. Hotel is mostly cut off from the other businesses in area due to road layouts and traffic volume. Can't walk anywhere safely from this location. Staff was helpful during fire alarm.
Stayed 1 night in Aug 2023
Response from Management on Aug 10, 2023
Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites FREDERICKSBURG.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gone downhill...
We have always searched for candlewood when we traveled as we loved these hotels. As of late, not so much, to the point we probably won't stay at another. When we went to go in our room the door would not work. We had to get a different room, and the only king room they had was a smoking room. We do not like all of our belongings smelling like smoke, but I wasn't paying for something I'm not getting, so I agreed. The room reeked, had stains all over the floors, chairs, and couch. The toilet seat was basically falling off, to the point you had to be very careful or you would end up on the floor using the restroom. Then in the morning we discovered the coffee pot did not work either. We couldn't even notify anyone upon checkout as your to just leave your room key in a box on the desk and there was no one there when we left. My fiance was furious and I was also upset, as these hotels used to be very luxurious and comfortable. Like a little home away from home. Anymore they have become a "what will be wrong this time." We've stayed at others last year that we additionally had issues
Stayed 1 night in Jul 2023
Response from Management on Aug 10, 2023
Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites FREDERICKSBURG.

6/10 Okay

Gregory

It was ok . Good for price .
Stayed 1 night in Jul 2023
Response from Management on Jul 18, 2023
Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites FREDERICKSBURG.

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and great customer service
Stayed 3 nights in Jul 2023
Response from Management on Jul 18, 2023
Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites FREDERICKSBURG.

6/10 Okay

Anand

Traveled with family
Liked: Staff & service
I liked the help I received by front desk specially a person named Newton. There was an issue with my booking where I booked Twin bed however it was available. Unsure if the issue was with Expedia or Hotel. Nonetheless, we didn't have twin bed on first night and one person from our group has to sleep on floor. Front desk helped us to move into a different room with two beds next day. Other than that everything else was fine.
Stayed 3 nights in Jul 2023
Response from Management on Jul 8, 2023
Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites.

8/10 Good

Kalimah

Stayed 1 night in Jul 2023
Response from Management on Jul 25, 2023
Thank you for taking the time to tell us about your experience at Candlewood Suites FREDERICKSBURG.

10/10 Excellent

Reed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Management on Jul 8, 2023
Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites FREDERICKSBURG.

10/10 Excellent

Elizabeth

Stayed 1 night in Jun 2023
Response from Management on Jul 8, 2023
Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites FREDERICKSBURG.

2/10 Terrible

Austin

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Booked a room with two beds. Said they didn’t have two beds when we arrived and couldn’t get one. Walked into the room with a damp carpet and the strong smell of mold and mildew. Main light in the room can’t be turned off because the light switch it broken. Had to duct tape it to get it to stay off. Desk light is broken. Bathroom door doesn’t latch and the lock is also broken. Told me they couldn’t give me a discount or any type of refund because I booked through Expedia.
Stayed 1 night in Jun 2023
Response from Management on Jun 26, 2023
Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites FREDERICKSBURG.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great deal
Our room was comfortable and well equipped. Staff was was friendly and efficient.
Stayed 1 night in Jun 2023
Response from Management on Jun 26, 2023
Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites FREDERICKSBURG.

10/10 Excellent

victoria

Liked: Cleanliness, staff & service
perfect
Stayed 7 nights in Jun 2023
Response from Management on Jul 8, 2023
Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites FREDERICKSBURG.

6/10 Okay

Jennifer, Pink Hill

Stayed 1 night in Jun 2023
Response from Management on Jul 8, 2023
Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites FREDERICKSBURG.

6/10 Okay

Bianca

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Wonderful front desk staff. Went out of their way to help. However the room was very dirty. Just didn’t want to complain because they were short staffed.
Stayed 1 night in Jun 2023
Response from Management on Jun 17, 2023
Thank you for taking the time to tell us about your experience at Candlewood Suites FREDERICKSBURG.

8/10 Good

Gary

Stayed 1 night in Jun 2023
Response from Management on Jun 17, 2023
Thank you for taking the time to tell us about your experience at Candlewood Suites FREDERICKSBURG.

8/10 Good

Caterah

Traveled with group, Traveled with family
Liked: Staff & service, property conditions & facilities
there was a dead bug in my fridge.
Stayed 1 night in Jun 2023
Response from Management on Jun 17, 2023
Thank you for taking the time to tell us about your experience at Candlewood Suites FREDERICKSBURG.

2/10 Terrible

Lauren

Stayed 1 night in Jun 2023
Response from Management on Jun 26, 2023
Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites FREDERICKSBURG.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

2/10 Terrible

Regina

Stayed 2 nights in May 2023
Response from Management on Jun 26, 2023
Thank you for choosing Candlewood Suites and for taking the time to provide feedback about your experience at Candlewood Suites FREDERICKSBURG.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

8/10 Good

Tim

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Amuzingly enough, we were put in the same room as we last spent time in. This time there was no smell from the garbage disposal and it was clear when turned on. Additionally, the missing flatwear and dishes had been replaced, and the dishes were clean and put away before we checked in. Seems like some things are definately recovering as the company returns from covid.
Stayed 2 nights in May 2023
Response from Management on Jun 17, 2023
Thank you for taking the time to tell us about your experience at Candlewood Suites FREDERICKSBURG.

2/10 Terrible

shawndala

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The facility smelled like cigarette smoke through out the entire hotel. It smelled like mildew and people were hanging out through the hotel. I would not recommend this hotel to no one. This hotel needs to be renovated with an entire overhaul.
Stayed 2 nights in May 2023
Response from Management on Jun 17, 2023
Thank you for taking the time to tell us about your experience at Candlewood Suites FREDERICKSBURG.

2/10 Terrible

Rhonda

Stayed 1 night in May 2023
Response from Management on Jun 17, 2023
Thank you for taking the time to tell us about your experience at Candlewood Suites FREDERICKSBURG.

4/10 Poor

Timothy

Disliked: Property conditions & facilities
Tough Access
Very difficult to get in and out if you are coming from or trying to go the opposite of the road (U-Turns involved) and the road is very busy during the daytime hours. TV was in poor working condition and the AC was kind of wonky in controlling the room temp. Other choices nearby and will probably choose a more convenient one next time. There was also a mixup on the length of our stay - so our cards were deactivated when we returned the next evening.
Stayed 2 nights in May 2023
Response from Management on Jun 17, 2023
Thank you for taking the time to tell us about your experience at Candlewood Suites FREDERICKSBURG.

10/10 Excellent

Chiffon

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very hospitable upon arrival, accommodated me with an early check in due to my work schedule and very clean. Definitely will consider this property again. Thank you!
Stayed 3 nights in Apr 2023
Response from Management on Jun 17, 2023
Thank you for taking the time to tell us about your experience at Candlewood Suites FREDERICKSBURG.

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, room comfort
Issues with housekeeping. Very little room between the bed and a wall --- difficult to get into that side of the bed.
Stayed 2 nights in Mar 2023

2/10 Terrible

Lesly

Liked: Cleanliness
Disliked: Staff & service
System was down
We were told that the system was down for third party reservations so we waited nearly an hour for the receptionist to be on the phone with someone while they walk them through on how to process the reservation. The people ahead of us waited even longer. We were told that they would make it up to us but never said how and of course nothing was done.
Stayed 1 night in Apr 2023

2/10 Terrible

Kenneth

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Double Charged
Paid for the hotel on the hotels.com app. When checking in they took my credit card for incidentals and also charged it for the room. Have called 4-5 times and spoken with several people. They all told me it would be refunded and put back on my credit card. 2 months later, still not refunded back.
Stayed 1 night in Feb 2023