Ratings based on 460 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
86% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Islamorada

Air & Space Museum

Posted Sep 11, 2014
Pros: Close to airport and Museum.
Cons: Rooms are in need of upgrade.
Had a nice stay. Rooms need an upgrade. Location was good.
Comment from Hotel Management
Sep 18, 2014 by Jay, Hotel Management
Dear Mark, Thank you for your feedback. Please know that your comments and issues will be addressed. Hopefully, this will be a small step in regaining your expectation in our hotel. We hope to see you in the future. Jay Javid General Manager Comfort Inn & Suites Airport Dulles Gateway
4 out of 5
Recommended
for Everyone
by A verified traveler from NY/NJ

Affordable Comfort Close to the Airport

Posted Aug 20, 2014
Comment from Hotel Management
Aug 21, 2014 by Jay, Hotel Management
Dear Larry, Thank you for selecting our hotel as your preferred hotel! We are delighted to learn you enjoyed a comfortable and enjoyable stay with us, thank you very much for your appreciation and comments. We sincerely appreciate you taking your valuable time writing us with your feedback. We look forward to welcome you back to our hotel in the near future! Jay Javid, General Manager Comfort Inn & Suites Dulles Gateway
3 out of 5
by A verified traveler from Binghamton, NY

The room smelled like stale cigarette smoke.

Posted Aug 18, 2014
Pros: The shuttle to and from the airport.
Location: Hotel was fairly close to places to eat.
I requested a non-smoking room and the room and the hallway had a smell of old, stale cigarette smoke. We left change to use in the vending machine on the desk in the room when we left for the day and when we returned to the hotel the change was gone.
Comment from Hotel Management
Aug 20, 2014 by Jay, Hotel Management
Dear Guest, I am very sorry that you experienced these issues as we discussed during your stay. I appreciate your feedback, as I am always looking for ways to improve our guest’s experience. Comfort Inn & Suites Dulles Gateway
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Clean & comfortable

Posted Aug 4, 2014
Pros: Room cleanliness
Cons: nOTHING
Location: Close to Dulles Airport.
For the price this hotel was a bargain. Room was clean and comfortable. Breakfast was adequate and plenty. . Staff was just okay.
Comment from Hotel Management
Aug 21, 2014 by Jay, Hotel Management
Our Staff and Management would like to thank you for your most recent visit to our location in Comfort Inn & Suites Dulles Gateway... We are very pleased that you enjoyed your stay with us. And You are choosing us, mean a lot to me and my staffs. We shall be your home away from home Sincerely Jay Javid Comfort Inn & Suites Dulles Gateway
3 out of 5
Recommended
for Everyone
by A verified traveler

Not terrible

Posted Jul 15, 2014
It was a good experience overall, not terrible for the price. Room was small, but the bed was very confortable.
Comment from Hotel Management
Jul 22, 2014 by Jay, Hotel Management
Dear Valued Guest, Thank you for selecting our hotel as your preferred hotel! We are delighted to learn you enjoyed a comfortable and enjoyable stay with us, thank you very much for your appreciation and comments. We sincerely appreciate you taking your valuable time writing us with your feedback. We look forward to welcome you back to our hotel in the near future!
4 out of 5
Recommended
for Business Travelers
by A verified traveler from rich va

Free diner and beer!

Posted Jul 10, 2014
Pros: I loved the room and the staff!
Cons: I kinda wanted to swim sit by the pool but there was no pool. Exercise room as small and I wanted a bike but Eliptical worked fine
Location: Part of town not too exciting but I was working and it was close to office
The night I was there the mangament gave us free diner and beer and wine. My room was a suite and it was clean and comfortable.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 9, 2014
Nice place,but u have get car if u like around,all things far away
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 1, 2014
We took the hotel shuttle to the airport late at night and were surprised that, although both the driver and hotel desk clerk did their jobs, they lacked any hospitality. Thankfully the room was very nice. The breakfast options were great and filling! The morning staff and shuttle driver were friendly. The stay ended better than it started.
3 out of 5
by A verified traveler from Montgomery, AL

Next to a much nicer hotel (The Hyatt House)

Posted Jul 1, 2014
This hotel is in need of a serious renovation and makeover. The front desk employees did not dress the part and did not look as professional as I've come to expect. My major complaint was the hotel allowing smokers to engage in their "habit" right in the front walkway entrance. The Hyatt House is less than 75 feet away; I've stayed there many times, and I strongly recommend you do the same. Bottom-line: Avoid this Comfort Inn and Suites!
Comment from Hotel Management
Jul 23, 2014 by Jay, Hotel Management
Dear Glenn, It’s our goal to surpass your expectations and make you feel a part of our family as you may be away from yours. Thank you for letting me know about your experience, your feedback provided to us is greatly appreciated as we strive for excellence in customer service. We hope you will give us another opportunity next time you are in the Sterling area.
2 out of 5
by A verified traveler from MD

Ok hotel, close to airport

Posted Jun 19, 2014
Pros: Room was nice. Staff was nice. Room was clean.
Cons: Hotel needs to be updated, especially needs new beds. Rooms should be kept cool on 90 degree days so it doesn't take all night to cool down.
Location: Close to Dulles airport
The hotel was a typical hotel, nothing special. Staff was nice, again, nothing special. However, the bed was extremely uncomfortable. My husband and I kept rolling to the middle all night long. The room was warm when we arrived. We turned the AC up all the way but it was just beginning to cool down when we left the following morning. Overall, a very disappointing hotel experience. I will look for another hotel the next time I fly out of Dulles.
Comment from Hotel Management
Jul 23, 2014 by Jay, Hotel Management
Dear Sharon, I am very sorry that you experienced these issues as we discussed during your stay. I appreciate your feedback, as I am always looking for ways to improve our guest’s experience.