Ratings based on 453 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
91% of guests recommend
4.3 Room cleanliness
3.9 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent customer service

Posted Apr 8, 2015
Pros: Excellent customer service
Cons: Furnitures
Location: Great location
Great hotel but the furnitures need some updating.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 6, 2015
Everything was great, except for the $20 per day parking. I believe paying guests should be free.
Comment from Hotel Management
Apr 10, 2015 by Hotel Staff, Hotel Management
Dear Rene', Thank you so much, for your comment we always look forward to hearing from our guest on where we can improve. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. However, the parking is managed by a contracted company the charges for parking are very comparable to our surrounding area at best on the lower end of that pricing. We do thank you for comment and hope we may have you as a valued customer in the future and exceed in our service to you.
2 out of 5
by A verified travelerfrom Palmetto, FL

High price MOTEL

Posted Apr 1, 2015
This was my first time ever visiting this area and I wanted something close to NYC, i searched fir a long time and since the Expedian hidden rate discount jas never disaponted my I used it. Well this place is a joke, between the lack of parking spaces and the rundown rooms with water dame ceilings, doors that have to be pushed to be closed and dust everywhere, stained furniture, ripped pillow cases. vending mashines are "sold out" of products, simple STAY AWAY FRIM THIS PLACE
Comment from Hotel Management
Apr 10, 2015 by Hotel Staff, Hotel Management
Dear Michelle, Thank you for the comments about your recent stay. We look forward to responses from our guest. We are sorry we were unable to provide you with the service that was accommodating and affordable. Our goal is to provide you with a great overall experience. If for any reason you are not pleased during your stay with us we hope you would let us know. Our front desk guest representative would have been more than happy to have made your stay more comfortable and satisfying. Thanks again for you comment and we hope that you would reconsider to allow us the opportunity to better serve you.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Denver

Nice hotel, close to Reagan National Airport.

Posted Mar 28, 2015
Very nice hotel. Great bar and dinning area. Staff was very helpful. Free shuttle to the airport was very convenient.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom NH

Silence is golden.

Posted Mar 27, 2015
Pros: Easy access to the highway and the metro.
Cons: It does cost $20 a night for parking and $9.95 per night for internet unless you are a hotel member which is free to join at check in.
Location: Old Town
The Crowne Plaza is a nice quiet hotel. The location is perfect. One block to the Potomac River and five blocks to "Old Town." The hotel provides a free shuttle to the airport and Old Town.
Comment from Hotel Management
Mar 31, 2015 by HotelStaff, Hotel Management
Dear Cyn, Thank you for your comments on your experience with us. We appreciate you taking the time to share your experience. We are happy that you were please with your accommodations and that the hotel was at the perfect location for you. Glad you were able to enjoy the scenery and what our area had to offer. We hope you will choose us again when and, if you are in the area again.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Chicago

Nice hotel, nice location

Posted Mar 25, 2015
Pros: Beds and Happy Hour and location
Cons: Helpfulness of late night staff, Parking should be free
Location: Alexandria, DC, Arlington
Good location, shuttle to airport and Old Town convenient, nice to be able to use pool at Holiday Inn, comfy beds
5 out of 5
Recommended
for Everyone
by A verified travelerfrom DE

Very Happy with this choice of hotel!

Posted Mar 16, 2015
Pros: Very clean and easy to get to. Staff was very pleasant. The rooms and bathrooms nicely decorated. All of the staff we encountered were very friendly.
Cons: Wish the parking was not an extra charge.
Location: visiting DC and the museums. Walking around Old Town was very beautiful. Lots of good restaurants and shops
Very easy to get to. Chris at the front desk was very pleasant and courteous to us at check in. Gave us all the information we needed to get around town and take the metro to DC. Gave us wonderful rooms with great views.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Fredericksburg

enjoyable

Posted Feb 18, 2015
Location: dining, shopping
nice area, convienent, we would go here again. Staff was excellent. Bar/Restaurant on site. Great views of city and water
Comment from Hotel Management
Mar 18, 2015 by HotelStaff, Hotel Management
Dear DJB, Thank you for taking the time to write your review following your recent stay. It is our pleasure to serve you. We are glad you were able to enjoy your with the room with a great view, our staff professional and friendly, and that our location was convenient for you to enjoy the area. Thank you for choosing us. We'll look to see you again soon.
3 out of 5
Recommended
for Couples
by A verified traveler

Ok for one night

Posted Jan 7, 2015 on Hotels.com
It was an ok hotel to stay one night. Bed was really comfortable but overall atmosphere or the service wasn't meeting the expectation that we had for the four star hotel. We booked a room with the potomac river view but it was rather a partial view.
Comment from Hotel Management
Mar 21, 2015 by Lisa, Hotel Management
Dear Traveler, Thank you for your review of your recent stay. It is our goal to provide our guest with a great overall experience. We regret we did not meet your expectation in overall atmosphere and service. We value you as a customer to give you the best quality service you deserve as our guest. We are glad to hear your accommodations were very comfortable. We hope that you will allow us another opportunity to serve you.
Comment from Hotel Management
Mar 21, 2015 by Lisa, Hotel Management
Dear Traveler, Thank you for your review of your recent stay. It is our goal to provide our guest with a great overall experience. We regret we not meeting your expectation in overall atmosphere and service. We value you as a customer to give you the best quality service you deserve as our guest.. We are glad to hear your accommodations were very comfortable. We hope that you will allow us another opportunity to serve you.
4 out of 5
Recommended
for Getaway With Friends
by A verified traveler

This traveler left a rating score only Posted Jan 7, 2015 on Hotels.com