Ratings based on 440 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
92% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Reception

Posted Oct 21, 2014
Pros: Location
Cons: Training of staff. Good shopping and restaurants.
Desk clerk stated I had no reservation, even after showing my id .He then suggested other hotels in the area because there were no rooms available. I asked to use the computer in the business center. at first he said it was only for registered guest. He allowed me to use the computer and I provided the confirmation number. The clerk checked again and said the reason was because I use Jr. at the end of my name. He then gave me a room which when the shades were opened looked directly onto a brick wall. I believe I was given this room because I proved I had pre paid reservations. My reservations were made in advance and the clerk asked if I had made them that day. He even instructed me to unload and enter the hotel from the back, which meant that I had to walk through restaurants and retail areas. The next day I saw that the more convenient way to enter would have been through the lobby. I complanied the next morning and am the process of notifying the hotel and chain. I am also notifying my family, friends and business associates of my experience and to avoid doing business with this hotel chain if at all possible.
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Danville, CA

Business Travel Stay

Posted Oct 20, 2014
The hotel was excellent with one notable exception. The on-site restaurants were very bad. I ate in the pub 3 times and all three times they were out of some menu items and service was very slow. When my meal finally arrived it was usually only lukewarm. I then tried to eat at the restaurant upstairs. It was closed on a Friday night. Overall, it was a great place to stay; but, not a good place to eat.
5 out of 5
Recommended
for Everyone
by A verified traveler

The bathroom needs some kind of fan or ventilatio.

Posted Oct 13, 2014
It was a great stay however the bathroom needs some kind of ventilation.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 30, 2014
McLean is a great place to visit! Great for shopping and visiting DC. Driving is very confusing though. Bring your GPS!
2 out of 5
by A verified traveler from Toronto, ON

Disappointment with my Hotel Accommodation

Posted Sep 22, 2014
Pros: I have stayed at the Crowne Plaza many times in different cities, the hotel is clean and you are usually guaranteed a decent hotel experience.
Cons: front desk could be more helpful, get engaged more with conversation rather than the blahzeh attitude of I'm sorry sir but there is nothing I can do
Location: the location was great, very close to business area and two malls to pass the night time if desired
I wont book through Expedia again for a hotel, I paid over $300 US per night for two nights for a standard king room at the Crowne Plaza and got a wheelchair accessible room with no bath tub and a curtain that connected to the toilet. My idea of paying $300+ per night for a hotel doesn't consist of standing on a floor drain while shaving....felt more like a gym bathroom. Because I booked through Expedia and not through the hotel direct the front desk wanted nothing to do with me which was very disappointing. Lesson Learned Expedia......Never again!!
Comment from Hotel Management
Oct 24, 2014
Dear “Traveler”; Thank you for writing a review of your stay with us. I was disappointed to read your comments and hope that we have a chance to make a future stay much more pleasant for you. The Front Desk Manager will review your comments with her team to make sure all understand that there are things we can do when a guest is not satisfied. Again, thank you for your comments as we do strive to make sure guests are 100% satisfied with their stay. Sincerely, Sean Assistant General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Lou.,Ky.

Posted Sep 3, 2014
Pros: Location and in house food service
Cons: Transportation to Reagan International Airport
Location: Tyson corner shopping-excellent
Great courtyard,pool,andworkout facility. Outside courtyard extremely enjoyable
2 out of 5
by A verified traveler

I will not go back.

Posted Aug 7, 2014
I had to wait 10 minutes to check in, given first floor room when I had requested a higher floor, beds were uncomfortable, breakfast was very slow, server forgot about us, and breakfast food was not very good and was expensive.
Comment from Hotel Management
Aug 14, 2014 by Tracy, Hotel Management
Hello Carol, We're so sorry to hear that your stay at the hotel was less than enjoyable. We try our best to make everything seamless for our guests and it sounds like we've disappointed you and there is no excuse for that. I can assure you that your experience is not our norm and we want you to come back and experience the true Crowne Tysons. Thank you for your feedback and we hope to see you soon. Sean Nunan Assistant General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Long Island, NY

Elegant hotel, terrible mattress

Posted Aug 5, 2014
Everything was great! Close to shopping, metro and sights. Hated the mattress it killed my back and even my kids and husband agreed it was very uncomfortable.
Comment from Hotel Management
Aug 14, 2014 by Tracy, Hotel Management
Hello Traveler, We're so glad to hear that you enjoyed your stay at the Crowne Tysons and liked almost everything about your stay! I'm so sorry to hear that the mattress in your room wasn't comfortable as we strive to ensure all of our guests have great night sleep. We have identified some mattresses that aren't up to our standards and have replaced them,so we do hope that you will come back and give us a chance to make your stay Perfect! Thank you for your feedback and we hope to see you soon! Sean Nunan Assistant General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from South Carolina

This hotel is a great value!

Posted Jul 28, 2014
Pros: Price and location
Location: Metro is within walking distance, mall is across the street, lots of restaurants within walking distance.
Staff was very friendly and helpful. Room was clean and comfotable. Excellent hotel for the price!
2 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Jul 22, 2014 on Hotels.com