Ratings based on 431 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from Toronto, ON

Disappointment with my Hotel Accommodation

Posted Sep 22, 2014
Pros: I have stayed at the Crowne Plaza many times in different cities, the hotel is clean and you are usually guaranteed a decent hotel experience.
Cons: front desk could be more helpful, get engaged more with conversation rather than the blahzeh attitude of I'm sorry sir but there is nothing I can do
Location: the location was great, very close to business area and two malls to pass the night time if desired
I wont book through Expedia again for a hotel, I paid over $300 US per night for two nights for a standard king room at the Crowne Plaza and got a wheelchair accessible room with no bath tub and a curtain that connected to the toilet. My idea of paying $300+ per night for a hotel doesn't consist of standing on a floor drain while shaving....felt more like a gym bathroom. Because I booked through Expedia and not through the hotel direct the front desk wanted nothing to do with me which was very disappointing. Lesson Learned Expedia......Never again!!
Comment from Hotel Management
Sep 27, 2014
Dear “Traveler”; Thank you for writing a review of your stay with us. I was disappointed to read your comments and hope that we have a chance to make a future stay much more pleasant for you. The Front Desk Manager will review your comments with her team to make sure all understand that there are things we can do when a guest is not satisfied. Again, thank you for your comments as we do strive to make sure guests are 100% satisfied with their stay. Sincerely, Sean Assistant General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Lou.,Ky.

Posted Sep 3, 2014
Pros: Location and in house food service
Cons: Transportation to Reagan International Airport
Location: Tyson corner shopping-excellent
Great courtyard,pool,andworkout facility. Outside courtyard extremely enjoyable
2 out of 5
by A verified traveler

I will not go back.

Posted Aug 7, 2014
I had to wait 10 minutes to check in, given first floor room when I had requested a higher floor, beds were uncomfortable, breakfast was very slow, server forgot about us, and breakfast food was not very good and was expensive.
Comment from Hotel Management
Aug 14, 2014 by Tracy, Hotel Management
Hello Carol, We're so sorry to hear that your stay at the hotel was less than enjoyable. We try our best to make everything seamless for our guests and it sounds like we've disappointed you and there is no excuse for that. I can assure you that your experience is not our norm and we want you to come back and experience the true Crowne Tysons. Thank you for your feedback and we hope to see you soon. Sean Nunan Assistant General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Long Island, NY

Elegant hotel, terrible mattress

Posted Aug 5, 2014
Everything was great! Close to shopping, metro and sights. Hated the mattress it killed my back and even my kids and husband agreed it was very uncomfortable.
Comment from Hotel Management
Aug 14, 2014 by Tracy, Hotel Management
Hello Traveler, We're so glad to hear that you enjoyed your stay at the Crowne Tysons and liked almost everything about your stay! I'm so sorry to hear that the mattress in your room wasn't comfortable as we strive to ensure all of our guests have great night sleep. We have identified some mattresses that aren't up to our standards and have replaced them,so we do hope that you will come back and give us a chance to make your stay Perfect! Thank you for your feedback and we hope to see you soon! Sean Nunan Assistant General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from South Carolina

This hotel is a great value!

Posted Jul 28, 2014
Pros: Price and location
Location: Metro is within walking distance, mall is across the street, lots of restaurants within walking distance.
Staff was very friendly and helpful. Room was clean and comfotable. Excellent hotel for the price!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel convenient to local attractions

Posted Jul 10, 2014
Staff was super helpful. Nice pool. Good value. Close to local attractions. Loved the amenities. In the room.
5 out of 5
Recommended
for Everyone
by A verified traveler

The hotel was very convenient to shopping!

Posted Jul 7, 2014
I had a very nice stay at the hotel. The exercise facilities were great along with the indoor pool. The food on the hotel was excellent!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 1, 2014
nice hotel and location and i had nice rooms for me and my kids
5 out of 5
Recommended
for Overnight Stay Before Destination
by A verified traveler

This traveler left a rating score only Posted Jun 28, 2014 on Hotels.com
4 out of 5
Recommended
for Personal Event
by Proud Marymount Parent from Hampton Roads, Virginia

Convenient and Comfortable

Posted Jun 27, 2014 on Hotels.com
Although location was convenient to shopping and attractions, it does take a bit of navigation to find the hotel. Parking is difficult, as garage is not labeled for hotel customers so we were not sure we could utilize, and waited instead for a vehicle to leave its spot across from the hotel entrance. Once inside the customer service was outstanding! The young man at the front desk gave us an option of floors we could stay on and told us the many virtues of each. We decided on a king 1st floor. The room was clean and comfortable - the bed inviting. We had been warned the outside traffic may be a nuisance, but it was not a problem.(The mini refrigerator in the room made more noise than the traffic.) Will definitely stay here again if given the opportunity.