Ratings based on 605 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Brampton

Nice hotel in the heart of crystal city

Posted Aug 25, 2014
Great hotel staff very accommodating. Clean room to start but housekeeping is not the best. Room barely looks clean. Overall good experience.
4 out of 5
Recommended
for Everyone
by A verified traveler from Puerto Rico

Excellent alternative an deal

Posted Aug 24, 2014
Excellent hotel location, just over the metro station. Room was clean and comfortable with the exception of the pillows that were a little hard. Staff was very helpful.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel easy access to the metro

Posted Aug 19, 2014
Nice hotel with easy access to the metro allowing you to explore the DC area or take in a ball game at nationals stadium.
Comment from Hotel Management
Aug 20, 2014 by JTM, Hotel Management
Thank you very much for having stayed with us and I appreciate your comments about our wonderful location and easy access to the D.C. METRO. I hope you will stay with us again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

very nice hote

Posted Aug 18, 2014
Pros: The location is great.
Cons: If there is free wifi, that will be better.
Location: many restaurants nearby
very nice hotel! Everything is great! just have basement access to the subway, easy to go to downtown.
Comment from Hotel Management
Aug 20, 2014 by JTM, Hotel Management
Thank you very much for choosing our hotel for your recent trip to the D.C. area and I am glad you enjoyed your time with us. We agree that our physical connection to the D.C. METRO system is wonderful and I am glad you used it to explore the city. I hope this wonderful review means you will return and if you do, I am pleased to let you know that we do offer complimentary wifi in our lobby area as well free internet access through any of our complimentary computers in the lobby, business center and Concierge Lounge. Thank you again for being with us and also for sharing your comments.
5 out of 5
Recommended
for Everyone
by A verified traveler from Virginia Beach, VA

Very nice hotel right at Metro stop.

Posted Aug 17, 2014
This hotel is fabulous! Stay outside the central tourist area just a little bit, avoid the scary traffic, take the metro everywhere and avoid the higher priced hotels! This was a win-win for my four kids and I. The service was exceptional! When we arrived by car, the front desk clerk noticed we had five travelers - she offered a complimentary cot and when I asked that it be delivered while we were at dinner that's what they did. And delivered more shampoo, conditioner and towels without even being asked. Not only will we go back, I hated leaving.
Comment from Hotel Management
Aug 20, 2014 by JTM, Hotel Management
Good morning Tenley, Thank you so much for this great review of your time at our hotel. We certainly work hard to provide just the type of stay you described and I am so appreciative that you have shared this. I do hope we will see you and your family the next time you are up in the D.C. area.
5 out of 5
Recommended
for Everyone
by A verified traveler from Pennsylvania

THE BEST STAFF of any hotel EVER

Posted Aug 13, 2014
Pros: Everything...no kidding. The staff are incredible. The room was ultra clean & well appointed. The location.
Cons: The only minor complaint I would have is the hotel restaurant did not have anything for the typical pre-teen child to eat.
Location: Short walk to metro. Great eating only a block away. Wonderful neighborhood. And you can get pizza delivered as well :-)
THIS is THE place to stay for a DC vacation with your family!!! The entire staff - and I mean from the front desk to the cleaning staff and everyone else - is the most friendliest & most helpful staff I have ever encountered! Always greeted with a smile & always happy & ready to help! The entire facility is to be commended! My son & I can't wait to go back! You can take the hotel elevator to the ground floor & walk thru the Crystal City underground mall & straight to the metro without ever surfacing the street. The metro ride to the Smithsonian/National Mall is only about a 12 minute ride. The complimentary food was beyond anything we had expected & the pool & hot tub were wonderfully maintained & a God send after a long day of sight seeing. This is the best deal for a hotel in the DC area as far as I am concerned for the price, location, ease to get in & out of, & the low expense of parking. If you are going on a family vacation - book this place & rest assured!
Comment from Hotel Management
Aug 18, 2014 by JTM, Hotel Management
Good morning Bill, What a pleasure it was to read your great review of your time at our hotel. I am so happy that you and your family were able to enjoy not only D.C., but also all that we have to offer here as well. Reading about your interaction with our staff, the service you experienced and even your use of our pool was wonderful and I am happy you had just the type of stay we strive to provide. Thank you again and I hope you will return the next time you and your family are back in the D.C. area.
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel in perfect location for our weekend visit

Posted Jul 24, 2014
The Crystal City Marriott was the perfect comfort in the perfect location for our DC visit. Close to the airport, to our son's apartment, to the metro, to fun restaurants, and in keeping with the quality of a Marriott! The hotel was very busy and yet we felt welcome and well cared for. Deborah hailed a taxi for us and helped us start our day out well! We enjoyed room service, the pool and hot tub, and late night drinks at the hotel bar. The shuttle service to the airport was quick and easy.
Comment from Hotel Management
Jul 29, 2014 by JTM, Hotel Management
Good morning maureen, Thank you so much for taking the time to share your wonderful comments about our hotel, our location and our service. We certainly work hard to provide a brilliant experience for our guests and I am glad you enjoyed your time with us. I hope we will see you the next time you are in town to visit your son.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 23, 2014
Pros: Very close the the metro station. It is connected via the underground so you do not even have to go outside in the weather.
Location: Quite a few restaraunts within a few blocks. Very good mix and pretty affordable
We had a very pleasant time on our vacation in D.C. The front staff was helpful with restaurants and metro information and very friendly. Shuttle to and from the airport was timely and nice.
Comment from Hotel Management
Jul 26, 2014 by JTM, Hotel Management
Thank you David for having chosen to stay with us and also for sharing your comments. It was so nice to read that you found our staff to be helpful and I am glad you were able to take advantage of our location and proximity to the METRO and the variety of restaurants within walking distance. I hope that the next time you are in the D.C. area you will return to stay with us and thank you again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Va. Beach, Va.

Posted Jul 23, 2014
Pros: Everything!
Only problem was a commode that didnt flush properly which was fixed while we were at dinner. room service was excellent and on time.
Comment from Hotel Management
Jul 24, 2014 by JTM, Hotel Management
Thank you very much for being a guest with us and while I am happy to hear our team resolved the problem, I am sorry there was an issue at all. Thank you again and I truly appreciate the great rating. I hope this means we will have you stay with us again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Tennessee

Great Hotel for Seeing DC Sights, Near Metro!

Posted Jul 22, 2014
Pros: Modern, clean, large rooms, friendly staff
Location: Metro station in basement (10 minute ride to downtown DC), 15 restaurants within 5-10 minute walk, CVS and gas station within walking distance
I found this hotel when I was looking for a hotel that had easy access to the Metro. It wasn't extremely clear from the other reviews, so let me clarify...this hotel has a Metro station IN THE BASEMENT. There is a collection of shops/eateries under the hotel as well as the Crystal City Metro stop on the blue line. You can ride the Metro straight to most downtown sights (about a 10 minute ride) without having to switch cars. There is a Dunkin Donuts near the underground Metro stop to fulfill your morning breakfast/coffee needs on the way to see the sights. The hotel itself is great as well. The lobby was nice and modern, the front desk staff are very helpful, and the rooms are large. The bathroom in my room was quite small but still nicely furnished and clean. The rainfall showerhead was amazing; best hotel shower ever! The bed is soft and very comfortable. The pillows were too soft for me; If you are really picky about your pillow, I would suggest bringing your own. The road outside is very busy but you can't really hear it in the room. There are 15 restaurants within a 5-10 minute walk of the hotel in Crystal City. We ate at a few and they were all good and well priced. There is also a gas station and CVS within walking distance. The staff here are excellent and friendly. We called due to an issue with the TV and someone arrived within 5 minutes to fix it. Great hotel, I would definitely stay here again on future DC visits!
Comment from Hotel Management
Jul 25, 2014 by JTM, Hotel Management
Hello Ashley, Thank you very much for being with us and for writing such a complete and wonderful review. You hit all the marks for us with the staff's service, cleanliness, room condition, location, area restaurants and certainly our connection to the Crystal City Underground and METRO. I am so glad you enjoyed your time with us and I do hope you will return to stay with us in the future. Thank you again.