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Reviews of DoubleTree by Hilton Sterling - Dulles Airport

4 out of 5
DoubleTree by Hilton Sterling - Dulles Airport
21611 Atlantic Blvd, Sterling, VA

Reviews

8.6

Excellent

Rating 10 - Excellent. 516 out of 946 reviews" "
Rating 8 - Good. 263 out of 946 reviews" "
Rating 6 - Okay. 88 out of 946 reviews" "
Rating 4 - Poor. 49 out of 946 reviews" "
Rating 2 - Terrible. 30 out of 946 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Liming

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel looks old. Room smell bad. Bed mattress is too soft. Sheet and beddings are dampened. A lamp doesn't work. Hotel front desk is also rude and lied about the shuttle departure time so we missed the shuttle to the airport.
Stayed 2 nights in Apr 2024

10/10 Excellent

Robert, Leonardtown

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close and convenient for travelers using Dulles International Airport. Staff at front desk very professional, welcoming, and helpful, as were those serving in the Bistro sports bar/restaurant. Front desk check-in speed would benefit from having additional staff.
Stayed 1 night in Apr 2024

10/10 Excellent

Javon, Leesburg

Liked: Property conditions & facilities
Perfect location, not hard to find and the staff was amazing.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jason

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel and Staff are great! Room was clean and comfortable. Breakfast was a bit high in price but was ok overall.
Stayed 2 nights in Mar 2024

4/10 Poor

Omid, Long Beach

Liked: Staff & service
Disliked: Property conditions & facilities
I cannot believe this property is qualified as a four-star hotel. The facilities are very old; the rooms are outdated. This is way below the DoubleTree standard. I was just shocked.
Stayed 1 night in Apr 2024

10/10 Excellent

James

Traveled with family
Nice clean property. Very convenient.
Stayed 2 nights in Apr 2024

4/10 Poor

Erin

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I was assigned a room (at 10 pm) that was dirty and then reassigned a room that had no towels in the bathroom.
Stayed 1 night in Mar 2024
Response from hm on Mar 8, 2024
Thank you for sharing your feedback about your stay at DoubleTree Sterling. We're sorry to hear about your experience not meeting expectations.Your concerns are important to us, and we're taking immediate steps to address them. We genuinely apologize for any inconvenience and assure you that your feedback is crucial for our improvement. We hope to have the opportunity to welcome you back and provide the exceptional service you deserve.

4/10 Poor

Dyonne

Liked: Staff & service
The rooms require refreshing. I had to change rooms because the remote control did not work. However, the furniture is dated with scratches and the bed skirts require replacing in all the rooms. The gentleman that checked me in was professional but had to change my room due to the initial room left a lot to be desired. Moreover, the room that I moved to didnt have any shower gel. I don't quite understand the standards for such a prominent hotel back in the day.
Stayed 1 night in Mar 2024
Response from hm on Mar 8, 2024
Thank you for sharing your feedback about your stay at DoubleTree Sterling. We're sorry to hear about your experience not meeting expectations.Your concerns are important to us, and we're taking immediate steps to address them. We genuinely apologize for any inconvenience and assure you that your feedback is crucial for our improvement. We hope to have the opportunity to welcome you back and provide the exceptional service you deserve.

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Response from hm on Mar 8, 2024
We appreciate you taking the time to share your feedback on your recent stay at DoubleTree Sterling. Your comments are important to us.We're glad to hear that you had a satisfactory experience. Your input helps us enhance our services, and we value your patronage.Should you have any suggestions or if there's anything specific you enjoyed, feel free to share. We look forward to hosting you again in the future.

6/10 Okay

William

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
I would love the hotel more if it had all its doors intact and didn't have occasional floods (generally) or shield bugs in my room (my room specificallu)
Stayed 2 nights in Feb 2024
Response from hm on Feb 26, 2024
Thank you for sharing your feedback about your stay at DoubleTree Sterling. We're sorry to hear about your experience not meeting expectations.Your concerns are important to us, and we're taking immediate steps to address them. We genuinely apologize for any inconvenience and assure you that your feedback is crucial for our improvement. We hope to have the opportunity to welcome you back and provide the exceptional service you deserve.

10/10 Excellent

Asefa

Liked: Cleanliness, staff & service, property conditions & facilities
I just liked it.
Stayed 2 nights in Feb 2024
Response from hm on Feb 26, 2024
Thank you for your excellent review of our hotel! We hope to have the chance to welcome you back again soon!

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close enough to shops but far enough for some piece and quiet.
Stayed 1 night in Feb 2024
Response from hm on Feb 26, 2024
Thank you for your excellent review of our hotel! We hope to have the chance to welcome you back again soon!

2/10 Terrible

Chintan

Liked: Cleanliness
Disliked: Property conditions & facilities
Na
Stayed 1 night in Feb 2024
Response from hm on Feb 12, 2024
Thank you for sharing your feedback about your stay at DoubleTree Sterling. We're sorry to hear about your experience not meeting expectations.Your concerns are important to us, and we're taking immediate steps to address them. We genuinely apologize for any inconvenience and assure you that your feedback is crucial for our improvement. We hope to have the opportunity to welcome you back and provide the exceptional service you deserve.

10/10 Excellent

Hiroko

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hospitality I’ve never had before. Thank you so much for assistant manager Kevin!
Stayed 2 nights in Feb 2024
Response from HM on Feb 5, 2024
We appreciate you taking the time to share your feedback on your recent stay at DoubleTree Sterling. Your comments are important to us.We're glad to hear that you had a satisfactory experience. Your input helps us enhance our services, and we value your patronage.Should you have any suggestions or if there's anything specific you enjoyed, feel free to share. We look forward to hosting you again in the future.

10/10 Excellent

Gregory

Stayed 1 night in Feb 2024
Response from HM on Feb 5, 2024
We appreciate you taking the time to share your feedback on your recent stay at DoubleTree Sterling. Your comments are important to us.We're glad to hear that you had a satisfactory experience. Your input helps us enhance our services, and we value your patronage.Should you have any suggestions or if there's anything specific you enjoyed, feel free to share. We look forward to hosting you again in the future.

8/10 Good

andrea

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Very comfy, great staff, elevators are ???
Great staff, comfy beds...REALLY COMFY, cookies!!!! My only negative comment is one of the elevators that i almost got stuck in and the night hotel representative that basically made me feel like I was stupid. Monday January 22, 2024 after 9pm. Got into elevator 1 and pushed my floor button...yes i also scanned my keycard...and it bounced and showed "Out of Service". Thankfully the door opened. I reported this to "him" and not only was he dissmissive but wouldnt answer my question about where i could find stairs to get to my floor.
Stayed 2 nights in Jan 2024
Response from HM on Feb 5, 2024
Thank you for sharing your feedback about your stay at DoubleTree Sterling. We're sorry to hear about your experience not meeting expectations.Your concerns are important to us, and we're taking immediate steps to address them. We genuinely apologize for any inconvenience and assure you that your feedback is crucial for our improvement. We hope to have the opportunity to welcome you back and provide the exceptional service you deserve.

6/10 Okay

Wasima

Traveled with family
Dirty
No soap Even when I asked for 2 days Condition of of a rundown motel
Stayed 1 night in Jan 2024
Response from HM on Feb 5, 2024
Thank you for sharing your feedback about your stay at DoubleTree Sterling. We're sorry to hear about your experience not meeting expectations.Your concerns are important to us, and we're taking immediate steps to address them. We genuinely apologize for any inconvenience and assure you that your feedback is crucial for our improvement. We hope to have the opportunity to welcome you back and provide the exceptional service you deserve.

8/10 Good

Toni

Stayed 1 night in Jan 2024
Response from HM on Feb 5, 2024
We appreciate you taking the time to share your feedback on your recent stay at DoubleTree Sterling. Your comments are important to us.We're glad to hear that you had a satisfactory experience. Your input helps us enhance our services, and we value your patronage.Should you have any suggestions or if there's anything specific you enjoyed, feel free to share. We look forward to hosting you again in the future.

4/10 Poor

Michael

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Cleaning Crews Need to Check Appliances/Plumbing
They service was fine, but not my first initial room. When my son and I got into the room we put our things away and was about to settle down for the night. When I turned on the shower the main faucet line would not fully change to the shower setting..I asked for new room they said we will just send Maintenance. Maintenance said they fixed it, when I to try it again, it was broke. So I finally got a new room. I highly recommend your cleaning crews should check appliances and plumbing while they are cleaning, so they can report issues.
Stayed 1 night in Dec 2023
Response from HM on Jan 2, 2024
I truly am sorry that you did not enjoy your recent stay at our hotel. We do try our best to satisfy all of our guest's and I will be sharing your feedback with my front desk team on how to handle this situation better in the future. Again, I do apologize, and I hope you will give us another chance

10/10 Excellent

Ruth

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The personnel were very cordial and welcoming, we felt very comfortable.
Stayed 4 nights in Dec 2023
Response from HM on Jan 2, 2024
Thank you for your excellent review of our hotel! We hope to have the chance to welcome you back again soon!

10/10 Excellent

andrew

Business traveler
Stayed 1 night in Dec 2023
Response from HM on Jan 2, 2024
Thank you for your excellent review of our hotel! We hope to have the chance to welcome you back again soon!

6/10 Okay

Johanna

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 3 nights in Dec 2023
Response from HM on Jan 2, 2024
I truly am sorry that you did not enjoy your recent stay at our hotel. We do try our best to satisfy all of our guest's and I will be sharing your feedback with my front desk team on how to handle this situation better in the future. Again, I do apologize and I hope you will give us another chance

10/10 Excellent

Heidi

Stayed 1 night in Dec 2023
Response from HM on Jan 2, 2024
Thank you for your excellent review of our hotel! We hope to have the chance to welcome you back again soon!

2/10 Terrible

Joyce

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Woke up after our third night with bed bug bites. I complained to the staff and was told a manager will reach out to me. We checked out and have not heard anything back. Terrible experience! Terrible service! Do NOT stay at this hotel. Plus now I’m terrified to bring back bed bugs home with us. We will have to get an exterminator to avoid contaminating our home.
Stayed 3 nights in Dec 2023
Response from HM on Dec 18, 2023
Dear Ms. Joyce, we are sorry to hear about your bad experience with us. We are investigating this matter, and we will contact you today.

8/10 Good

Jayne

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from HM on Dec 18, 2023
Thank you so much for your wonderful review of the hotel.We look forward to having you here again.

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Response from hm on Feb 26, 2024
Thank you for your excellent review of our hotel! We hope to have the chance to welcome you back again soon!

8/10 Good

Helen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely polite and friendly staff. Clean and quiet. Only drawback was shower water temperature was warm, not hot-even when first using. Overall a very nice convenient hotel. Thank you!
Stayed 2 nights in Nov 2023
Response from HM on Dec 18, 2023
Thank you so much for your wonderful review of the hotel.We look forward to having you here again.

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
It smelled like a nursing home. Had to run to the store to spray down everything with Lysol and Febreze. Towels/Wash cloths had stains on them. Found almonds on the floor from someone’s previous stay. Wallpaper was ripped right in the middle of the wall. I was not at all satisfied with my stay. Very uncomfortable
Stayed 3 nights in Nov 2023
Response from HM on Jan 2, 2024
I truly am sorry that you did not enjoy your recent stay at our hotel. We do try our best to satisfy all of our guest's and I will be sharing your feedback with my front desk team on how to handle this situation better in the future. Again, I do apologize and I hope you will give us another chance

10/10 Excellent

Felicia

Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful time. We also enjoyed the Spiritual Awakening Expo.
Stayed 2 nights in Nov 2023
Response from HM on Dec 18, 2023
Thank you so much for your wonderful review of the hotel.We look forward to having you here again.

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was done promptly
Stayed 1 night in Nov 2023
Response from HM on Dec 18, 2023
Thank you so much for your wonderful review of the hotel.We look forward to having you here again.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel very good
Stayed 1 night in Nov 2023
Response from HM on Dec 18, 2023
Thank you so much for your wonderful review of the hotel.We look forward to having you here again.

10/10 Excellent

Tanise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from HM on Dec 18, 2023
Thank you so much for your wonderful review of the hotel.We look forward to having you here again.

6/10 Okay

Sarah

Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Mya

Stayed 1 night in Oct 2023
Response from HM on Dec 18, 2023
Thank you so much for your wonderful review of the hotel.We look forward to having you here again.

8/10 Good

Ahmed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought the check in staff was helpful and friendly and gave me good advice for a restaurant to eat lunch.
Stayed 1 night in Oct 2023
Response from HM on Dec 18, 2023
Thank you so much for your wonderful review of the hotel.We look forward to having you here again.

8/10 Good

Eddie

Stayed 1 night in Oct 2023
Response from HM on Dec 18, 2023
Thank you so much for your wonderful review of the hotel.We look forward to having you here again.

8/10 Good

Helen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to my family
Stayed 2 nights in Oct 2023
Response from HM on Dec 18, 2023
Thank you so much for your wonderful review of the hotel.We look forward to having you here again.

10/10 Excellent

Mohammad Haroon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from HM on Dec 18, 2023
Thank you so much for your wonderful review of the hotel.We look forward to having you here again.

10/10 Excellent

Cary

Stayed 1 night in Oct 2023
Response from HM on Dec 18, 2023
Thank you so much for your wonderful review of the hotel.We look forward to having you here again.

4/10 Poor

Mohmmadhassan

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Room was badly ventilated. Disinfectant odor made it difficult to breathe. Staff were not helpful to resolve tge issue.
Stayed 2 nights in Oct 2023

10/10 Excellent

Brittany

Stayed 1 night in Oct 2023
Response from HM on Dec 18, 2023
Thank you so much for your wonderful review of the hotel.We look forward to having you here again.

10/10 Excellent

Ragnheidur

Stayed 1 night in Oct 2023

6/10 Okay

Bechshanna

Liked: Staff & service, room comfort
Disliked: Cleanliness
Hotel lobby smelled like onions and body odor
Stayed 1 night in Oct 2023

6/10 Okay

Beth

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities
The only thing that was really bad was the water from the sink and shower. The sink sprayed in all different directions and the shower pressure was not good. Other than that the beds were great and the place was very clean.
Stayed 2 nights in Oct 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Katya

Stayed 1 night in Oct 2023
Response from HM on Dec 18, 2023
Thank you so much for your wonderful review of the hotel.We look forward to having you here again.

10/10 Excellent

Deborah

Stayed 1 night in Oct 2023
Response from HM on Dec 18, 2023
Thank you so much for your wonderful review of the hotel.We look forward to having you here again.

10/10 Excellent

Anna

Stayed 1 night in Sep 2023
Response from HM on Dec 18, 2023
Thank you so much for your wonderful review of the hotel.We look forward to having you here again.

4/10 Poor

David

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
A “$6” mixed drink at the bar cost $14. The breakfast that is free at Choice & Quality hotels cost $16. No ice machines were in service. There were no vending machines and the snack bar was very poorly stocked. 👎👎👎
Stayed 2 nights in Sep 2023
Response from GM on Sep 26, 2023
Thank you for taking the time to share feedback following your recent visit. I am sorry for the ice machine in your floor is not working and alsao it is another apology that our teams did not inform you that it is working in another floor and I appreciate you letting us know. I hope we can welcome you back again in the future for a truly excellent visit.

10/10 Excellent

Rose M.

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service
Stayed 1 night in Sep 2023
Response from GM on Sep 26, 2023
Thank you for your excellent review of our hotel! We hope to have the chance to welcome you back again soon!