Ratings based on 607 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by Na from NJ

Hotel under remodeling

Posted Apr 12, 2014
Pros: Location
Cons: Remodeling of the room. Nicer and heavier blanket. suggest a nice comforter.
Location: a nice shopping center and nice restaurants in a walkable distance.
During our visit in the first week of April 2014, the hotel lobby and main breakfast area were under the major construction. Work started at 9:30am and it was very noisy. Breakfast area was very crowded. Room was very spacious but old style. Room temperature did not work right. I found the room was too cold. Bathroom needed a lot of update. Everytime I showered, the water would flooded to the door. No shower cap provided. Location was very good. Too pricey for what you could get.
4 out of 5
for Everyone
by Denise from Charleston, SC

The hotel staff was the best!

Posted Mar 31, 2014
Pros: The staff was wonderful
Cons: Room was a little hot for people not used to running the heat
I have stayed in a lot of hotels, and the staff at Embassy Suites was the best I have ever worked with. From the helpful and friendly housekeepers, to the drivers, .to the front desk; they were fabulous. Even the lifeguard was remarkable. Even if this hotel was not nice, I would stay here for the staff. I have traveled with work for 30 years, and have never dealt with a staff this great!
5 out of 5
for Everyone
by Julien from Dallas

Washington DC crystal clear

Posted Mar 18, 2014
Really great staff, friendly. Shuttle taking us to restaurants in the area for free.... Amazing experience!
4 out of 5
for Everyone
by Bob from Corona, CA

2nd vacation trip to visit DC

Posted Mar 17, 2014
Pros: Staff, the rooms, and the maid service
Location: Great location to take a cab from to visit the national treasures in the area. 10 dollars was the tops we paid for cab to Washinton DC monuments.
Air condition problem but staff changed our room to fix the problem. All suites are spacious. Remodeling going on in lobby. So if you need a nap your in trouble
5 out of 5
for Everyone
by Carol from Inwood, WV

Close to shopping, Metro, and D.C.

Posted Mar 4, 2014
Location: Crystal City is full of shopping, restaurants, D.C. and many restaurants deliver to hotel.
Room was great, staff was professional and helpful, and breakfast was delicious.
4 out of 5
for Everyone
by vanessa from Stafford

Magnificent two day stay

Posted Mar 4, 2014
I must say this is not my first time staying here but it was my boyfriends first time as well as my first time staying in the Suite...This hotel is always amazing from the Hotel staff to the pool an the magnificent breakfast Buffet. I will say the bed was a little to soft for me but over all I really enjoyed the suite I loved how the room an mini living room separates. An I will say the only dislike of the hotel is that they charge $26 per night for the parking I believe any guess that stays at a hotel should have that privilege of free parking.But it was a amazing stay thank Embassy Suite
5 out of 5
for Everyone
by Lourdes from Miami, FL

Excellent choice

Posted Mar 3, 2014
I always choose this hotel when I visit DC and will continue to do so. During my most recent trip they had construction but never did it get in the way of the usual wonderful experience. The rooms are always clean and the complimentary breakfast is of great quality and variety. The location is perfect since they offer shuttles to and from the airport and metro station. The perfect hotel!
2 out of 5
by Henry from Grand Prairie, TX

Decent hotel but there are better options

Posted Feb 28, 2014
Pros: Hot breakfast was nice.
Cons: See above.
Hotel staff was very disorganized and distracted during check-in. Agent put me "on hold" several times while I was trying to check in (in person) -- to take a phone call, visit with a co-worker, and speak to the person next in line. Not very respectful at all. Hotel is undergoing major renovations it appears. My room was nice in size, but half of the light fixtures did not work in the room, and the shower (no tub walls) drained out into the bathroom floor, which made a terrible mess. The hot breakfast was very good. Overall, I expected much more from Embassy Suites, and I would not stay at this hotel again. There are many other options in Crystal City that I would choose next time.
5 out of 5
for Everyone

Very nice, comfortable

Posted Feb 25, 2014
We really enjoyed our stay. Very nice clean rooms.
3 out of 5
by A verified traveler

Late Checkout Issue

Posted Feb 18, 2014
Pros: Quiet, good location.
I requested late checkout, but when I returned from store the cleaner was in my room. She spoke little English, so I had to return to front desk and be escorted to my room. Unfortunately, I;m not sure if we left anything of value in the room yet...