Reception

Reviews of Hilton Alexandria Old Town

4 out of 5
Hilton Alexandria Old Town
1767 King St, Alexandria, VA

Reviews

8.8

Excellent

Rating 10 - Excellent. 616 out of 1008 reviews" "
Rating 8 - Good. 231 out of 1008 reviews" "
Rating 6 - Okay. 77 out of 1008 reviews" "
Rating 4 - Poor. 29 out of 1008 reviews" "
Rating 2 - Terrible. 55 out of 1008 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Mar 2024
Response from Anderson on Mar 25, 2024
Thanks for choosing to stay with us

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Anderson on Mar 26, 2024
We appreciate you choosing to stay with us.

10/10 Excellent

Amanda

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly, great area and just across the street from the metro !
Stayed 1 night in Mar 2024
Response from Anderson on Mar 21, 2024
Thanks Amanda, yes we are indeed located only steps away from the King Street station. Thanks for choosing us.

10/10 Excellent

Michael, Benson

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, safe, and convenient to Metro and train station.
Stayed 2 nights in Mar 2024
Response from Anderson on Mar 21, 2024
Thank you Michael for choosing to stay with us. Hope we can be of service to you again

10/10 Excellent

Kayla

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and very convenient to the Metro. Clean and safe area. Late night dining right next door. All staff was very friendly and helpful!
Stayed 1 night in Mar 2024
Response from Anderson on Mar 17, 2024
We appreciate the kind words with regards to our staff. Come visit us again when you are in the area.

8/10 Good

Armine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in Mar 2024
Response from Anderson on Mar 15, 2024
Thanks for choosing to stay with us.

6/10 Okay

Megan

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Right across the street from the metro, so that was very convenient. Parking was very expensive (we paid $76 for 2 days). We werent aware the elevator from the parking garage was broken, which wasnt a big deal for us but would be for elderly or disabilities so i feel this is something that should be brought to attention before arrival
Stayed 2 nights in Mar 2024
Response from Anderson on Mar 12, 2024
Thank you for choosing to stay with us hope to see you again.

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and convenient
Stayed 1 night in Mar 2024
Response from Anderson on Mar 6, 2024
We appreciate you choosing to stay with us.

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Anderson on Mar 6, 2024
Thanks for the rating

10/10 Excellent

BRIAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Anderson on Mar 4, 2024
We appreciate your business and hope to serve you again

10/10 Excellent

Juan

Expensive parking rate
Stayed 1 night in Feb 2024
Response from Anderson on Feb 25, 2024
Thank you for the 5 star review

8/10 Good

David

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I enjoyed the amenities but the lack of response from the staff for issues was frustrating. I needed a plunger because the toilet backed up and never received it. I waited 3 hours and called back. I was lucky enough to get it to finally flush on my own. I asked for help from the front desk on two different occasions for information and the woman either didn’t understand what I was saying or just didn’t know the answer to my question either way it was frustrating. I’m not sure if I’d stay there again.
Stayed 2 nights in Feb 2024
Response from Anderson on Feb 25, 2024
Thank you for choosing to stay with us. Your comments will be shared with the team to ensure greater service to all

10/10 Excellent

Tony, Lacey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Stay, parking really not ideal
Stayed 1 night in Feb 2024
Response from Anderson on Feb 19, 2024
Thank you for the 5-star rating. We look forward to serve you again.

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the most convenient hotel for easy access to DC and Alexandria Old Town. The Metro is right across the road and the Free Trolley is easy access for all of Old Town. The staff is always welcoming and friendly. The rooms are clean and quiet. It cannot be beat. Also there’s a 24 hour diner right next door and the food’s terrific!!!
Stayed 1 night in Feb 2024
Response from Anderson on Feb 13, 2024
Thank you for your thoughtful response. We do hope to serve you again when you are in the area.

6/10 Okay

Michael

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I will definitely go back again, had an amazing time. Only thing that stood out was the misinformation from the front desk. While checking in I was informed a 50 deposit for incidentals would be taken from my credit card. No issue, but when I noticed 170 was deducted and no one at the front desk could explain why. Just that it should be reimbursed in 2-3 business days.
Stayed 1 night in Feb 2024
Response from Anderson on Feb 5, 2024
We thankful you decided to stay with us and hope to serve you again. The security hold is 50.00 per night.

10/10 Excellent

Jamila

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although it was a short trip, my stay at the Hilton Alexandria Old Town was peaceful and just what I needed. Every staff member was very kind and helpful. The room was clean and very comfortable.
Stayed 1 night in Jan 2024
Response from Anderson on Feb 2, 2024
Thank you Jamila for those kind words. We hope to serve you again when you visit Alexandria

10/10 Excellent

Rachel

Stayed 1 night in Jan 2024
Response from Anderson on Jan 30, 2024
Thank you for the review

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Anderson on Jan 30, 2024
Thanks for choosing to stay with us

10/10 Excellent

leonard and pachetta

Liked: Cleanliness, staff & service, property conditions & facilities
Parking was expensive and that was not stated when purchasing the ticket
Stayed 3 nights in Dec 2023
Response from Anderson on Jan 30, 2024
We appreciate your 5-star review and hope to serve you again

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Anderson on Jan 30, 2024
Thank you for the review

8/10 Good

Krista

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay but the elevators smelled of weed. Parking is a bit pricy. Staff is friendly and the rooms are clean.
Stayed 2 nights in Jan 2024
Response from Anderson on Jan 30, 2024
Thanks Krista we appreciate you choosing to stay with us and hope we are able to serve you again.

8/10 Good

Keisha

Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Anderson on Jan 30, 2024
Thanks for the review

4/10 Poor

Jean Claude

Traveled with family and small children, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Anderson on Feb 13, 2024
We look forward to another opportunity to make your stay a more memorable one.

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Anderson on Jan 30, 2024
Thanks for the review

8/10 Good

Emma

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Anderson on Jan 30, 2024
We appreciate your business and we hope to serve you again

10/10 Excellent

Latoya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean. Great hospitality.
Stayed 3 nights in Dec 2023
Response from Anderson on Jan 30, 2024
Thank you for those kind words

10/10 Excellent

Diana

Stayed 1 night in Dec 2023
Response from Anderson on Jan 30, 2024
Thank you for choosing us

10/10 Excellent

LYNN, Philadelphia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Anderson on Jan 30, 2024
Thanks for your business

10/10 Excellent

Octavius

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location and staff, clean and comfortable rooms
Stayed 1 night in Dec 2023
Response from Anderson on Jan 30, 2024
We graciously appreciate those kind words

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Anderson on Jan 30, 2024
We look forward to serving you again

10/10 Excellent

Jeftrey

Stayed 2 nights in Dec 2023
Response from Anderson on Jan 30, 2024
Thank you Jeftrey for choosing to stay with us

10/10 Excellent

William

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Anderson on Jan 30, 2024
We appreciate the 5-star review

10/10 Excellent

Juliana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Anderson on Jan 30, 2024
Thank you for the review. Hope we can be of service to you again

10/10 Excellent

Maria

Traveled with group
Liked: Amenities
Centrally located. Lots of places to eat nearby. Staff was outstanding. Highly recommended.
Stayed 2 nights in Dec 2023
Response from Anderson on Jan 30, 2024
Thank you Maria, we appreciate you choosing to stay with us

10/10 Excellent

WILLIAM, WYE MILLS

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Anderson on Jan 30, 2024
Thank you William for the 5-star review

8/10 Good

Micheal, LEWES

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Anderson on Jan 30, 2024
Thank you for choosing to stay with us

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Anderson on Dec 9, 2023
Thank you Raymond for the great rating. Hope to serve you again

10/10 Excellent

Fraser

Stayed 3 nights in Nov 2023
Response from Anderson on Jan 30, 2024
Thank you for the 5-star review

2/10 Terrible

April

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reserved a king but received a double room with two extremely uncomfortable beds. Beds were rock hard and I'm a Marine that sleeps on all types surfaces. I work up hurting with a stiff neck.
Stayed 1 night in Dec 2023
Response from Anderson on Dec 9, 2023
We missed the mark on your most recent stay with us. We look forward for an opportunity to serve you again to WOW you

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Anderson on Dec 9, 2023
Thanks for the great rating. Hope to serve you again.

10/10 Excellent

Colleen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Anderson on Dec 9, 2023
Thank you Colleen for choosing to stay with us.

6/10 Okay

Lisa

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Parking facility was filled with columns making parking unusual. The refrigerator wasn’t plugged in, there were no amenities in the bathroom like a shower cap, or glass. Staff was nice and room was clean.
Stayed 2 nights in Nov 2023
Response from Anderson on Nov 30, 2023
Thank you, Lisa for choosing to stay with us. Your feedbacks are appreciated and will be shared with the team.

10/10 Excellent

Renee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in a great location!
Stayed 3 nights in Nov 2023
Response from Anderson on Nov 28, 2023
We graciously appreciate your kind words and rating. We would like to serve you again

6/10 Okay

Paula

Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Good location
Stayed 3 nights in Nov 2023
Response from Anderson on Nov 28, 2023
Thank you for the review - Yes we are ideally located in the heart of Oldtown

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities
7th floor room was clean, quiet and comfortable.
Stayed 3 nights in Nov 2023
Response from Anderson on Nov 28, 2023
Thank you, John, for the kind words.

10/10 Excellent

Diana

Stayed 1 night in Nov 2023
Response from Anderson on Jan 30, 2024
Thank you for choosing us

10/10 Excellent

michael

Stayed 1 night in Nov 2023
Response from Anderson on Jan 30, 2024
We appreciate the 5-star review

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is very convenient, the parking is a little bit confusing.
Stayed 1 night in Sep 2023
Response from Anderson on Nov 26, 2023
Thanks Michael for choosing to stay with us.

10/10 Excellent

In-May

Liked: Cleanliness, staff & service, property conditions & facilities
Parking garage is a bit confusing
Stayed 1 night in Nov 2023
Response from Anderson on Nov 26, 2023
We appreciate the 5-star review. We look forward to serve you again

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location!
Perfect location. Right across from the metro and also near the trolley/bus stops which are all free. Great restaurants. Adorable & safe neighborhood.
Stayed 7 nights in Nov 2023
Response from Anderson on Nov 26, 2023
Thank you Melissafor choosing to stay with us. We hope to serve you again