Ratings based on 536 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
91% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Couples
by A verified traveler

Posted Oct 20, 2014
Professional staff, efficient, courteous. Restaurant options for dinner & breakfast were better than average
Comment from Hotel Management
Nov 11, 2014 by Greg, Hotel Management
Thank you for taking the time to leave us your feedback in a review! We couldn't be happier to know you were pleased with your recent stay with us! We hope to welcome you back the next time you are traveling to the Dulles area! Kind regards, Greg Langweg General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel.

Posted Sep 30, 2014
The staff and room were great except for the following: Our heater wasn't working. They sent a repairman right away. He told us it wasn't working then left. We thought he would come back but after 1 1/2 hrs we called again. The operator made some excuse for him not returning that he probably didn't know we still wanted it fixed. She said she would send someone to look at it again. No one came. We gave up waiting and went to bed. It was cold. At check out, we mentioned our issue to the front desk manager. She assured us she would follow up on it. She said she thought she knew who the operator was and I believed her. I would stay here again anytime!
Comment from Hotel Management
Oct 3, 2014 by Greg, Hotel Management
Thank you for taking the time to leave us your feedback in a review. We take your concerns very seriously and are very sorry for the inconveniences you experienced regarding your heater during your stay. Thank you again and we hope to welcome you back the next time you are in the Dulles area! Yours in hospitality, Greg Langweg General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Feedback

Posted Sep 5, 2014
The Hilton next to Dulles is an exquisite hotel. Some opportunities: 1. The staff did not inform where breakfast is going to be at check-in 2. Being informed about breakfast not being included would have helped and the typical cost of breakfast before hand to evaluate options. 3. The elevator has a broken mirror wall that has been patched up with tape - not sure if being fixed but it does ruin brand and imagery. Attending to these matters asap is a must.
Comment from Hotel Management
Sep 25, 2014 by Greg, Hotel Management
Thank you for taking the time to leave us your feedback in a review. We take your concerns very seriously. Your review has been discussed with our Front Office Manager and our Director of Engineering to ensure what you experienced does not occur again. Thank you again and we hope to welcome you back the next time you are in the Dulles area! Kind regards, Greg Langweg General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Texas

Exceptional stay

Posted Aug 27, 2014
Through Expedia found a great rate for executive king room that included access to concierge services...complimentary breakfast, afternoon appetizers and evening snacks. Room was large w/updated bathroom including walk-in shower. Location cannot be beat if using Dulles. Exceptional stay.
Comment from Hotel Management
Sep 9, 2014 by Greg, Hotel Management
Thank you for taking the time to leave us your feedback in a review! We couldn't be happier to know you were pleased with your recent stay with us! We hope to welcome you back the next time you are traveling to the Dulles area! Kind regards, Greg Langweg General Manager
3 out of 5
by A verified travelerfrom Norh Carolina

Okay place to stay

Posted Aug 25, 2014
Cons: Free internet to any color card member.
Not impressed with hotel staff either time. Because I am not a Gold/Diamond card I have to pay for internet. Staff was reluctant to assist but did give in and give me the complimentary code. Reported wet carpet in the room but never heard back from anyone.
5 out of 5
Recommended
by A verified traveler

Posted Aug 25, 2014 on Hotels.com
Comment from Hotel Management
Nov 8, 2014 by GM, Hotel Management
Thank you for taking the time to leave us your feedback in a review! We couldn't be happier to know you were pleased with your recent stay with us! We hope to welcome you back the next time you are traveling to the Dulles area! Kind regards, Greg Langweg General Manager
5 out of 5
Recommended
for Families
by jsfrom Los Angeles

Posted Aug 21, 2014 on Hotels.com
The convenience was not good because it was the wrong airport. Not hotels fault. The best hotel gym I have ever seen. Very nice and clean. Room was very comfortable and elegant. Staff was very good.
Comment from Hotel Management
Nov 8, 2014 by GM, Hotel Management
Thank you for taking the time to leave us your feedback in a review! We couldn't be happier to know you were pleased with your recent stay with us, but are sorry for the inconvenience you encountered not being at a central location to the airport you actually needed to utilize. We hope to welcome you back the next time you are traveling to the Dulles area! Kind regards, Greg Langweg General Manager
3 out of 5
Recommended
for Everyone
by A verified travelerfrom NC

Room furnishing was impressive but service was not

Posted Aug 21, 2014
Pros: Free breakfast in executive lounge Free parking and plenty of parking space Free light snacks in the evening in executive lounge Nice bathroom
Cons: Need to wait for 10 mins between every flush in toilets. Sometimes the rooms get filled with stink during morning hours. Room service is not good.
I had my rooms booked in executive floor i.e 5th top floor (breakfast/parking/wifi was free). Reception was ok, plenty of open parking space. Room service I felt was bad. Found dirty towels bundled and thrown in back of the shelf instead of being sent to laundry for cleaning. Although new towels were provided, I never seen such a thing before in such big hotel. One night I woke and could not go back sleep during morning hours around 4 AM because of some weird smell possibly from drainage pipes in the bathroom.
Comment from Hotel Management
Sep 9, 2014 by Greg, Hotel Management
Thank you for taking the time to leave us your feedback. We appreciate your comments and concerns, as that gives us an opportunity to hear what we are doing right and what we can improve upon-straight from you the guest! Your comments have been shared with our Executive Committee, as we want you to know you are heard. Thank you again, and we hope to welcome you back the next time you are in the Dulles area! Yours in hospitality, Greg Langweg General Manager
3 out of 5
Recommended
by Halefrom Turkey

Posted Aug 15, 2014 on Hotels.com
Internet is a trouble, you should pay for it, if you pay there must not restrictions, but there is. If it is a business travel this is a big trouble. the pictures in the internet is a little bit misleading. But the breakfast and the staff in the restaurant is perfect
Comment from Hotel Management
Nov 8, 2014 by GM, Hotel Management
Thank you for taking the time to leave us your feedback. We appreciate your comments and concerns, as that gives us an opportunity to hear what we are doing right and what we can improve upon-straight from you the guest! Your comments have been shared with our Executive Committee, as we want you to know you are heard. Thank you again, and we hope to welcome you back the next time you are in the Dulles area! Kind regards, Greg Langweg General Manager
3 out of 5
by A verified travelerfrom M

Good hotel, nice staff, bill-man wasn't available

Posted Aug 14, 2014
It was an okay experience. They let extended check out time until 2pm which was great. I could find the bill-man both when I checked in and out, so I had to carry my six bags and push the luggage bill both to and from my room. Otherwise all was okay.
Comment from Hotel Management
Sep 9, 2014 by Greg, Hotel Management
Thank you for taking the time to leave us your feedback in a review. We take your comments and concerns very seriously. Please know that the level of service you received is definitely not the high level of service and quality that we strive to provide to each and every guest that walks through our doors. Please accept my sincerest apologies for a bellman not being available to assist you with your luggage. Thank you again, and we hope to welcome you back in the future. Yours in hospitality, Greg Langweg General Manager