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Reviews of Holiday Inn Express & Suites Alexandria - Fort Belvoir, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Alexandria - Fort Belvoir, an IHG Hotel
6055 Richmond Highway, Alexandria, VA

Reviews

8.8

Excellent

Rating 10 - Excellent. 562 out of 990 reviews" "
Rating 8 - Good. 273 out of 990 reviews" "
Rating 6 - Okay. 89 out of 990 reviews" "
Rating 4 - Poor. 35 out of 990 reviews" "
Rating 2 - Terrible. 31 out of 990 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

J. Thaddeus

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with the accommodations. Staff was great!!
Stayed 4 nights in Apr 2024
Response from Holiday Inn Express on Apr 22, 2024
Thank you for your review!

10/10 Excellent

LOUISE

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 1 night in Apr 2024
Response from Holiday Inn Express on Apr 22, 2024
Thank you for your review!

10/10 Excellent

Denman Carolino

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were helpful. Breakfast crew were great in handling a lot of middle school students.
Stayed 5 nights in Mar 2024
Response from Holiday Inn Express on Apr 2, 2024
Thank you for your review!

10/10 Excellent

Ryan

Stayed 1 night in Mar 2024
Response from Holiday Inn Express on Apr 22, 2024
Thank you for your review!

8/10 Good

Rachel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed staying here. It was clean and open and easy to locate on the map. tiny problems: our bed was too high. We are short people and the maid forgot our towels and our trash bins weren't emptied. That's all. We will stay again.
Stayed 3 nights in Mar 2024
Response from Holiday Inn Express on Apr 2, 2024
Thank you for your review!

10/10 Excellent

David

Stayed 1 night in Feb 2024
Response from Holiday Inn Express on Apr 2, 2024
Thank you for your review!

10/10 Excellent

Olivier

Stayed 1 night in Feb 2024
Response from Holiday Inn Express on Apr 2, 2024
Thank you for your review!

8/10 Good

Niruka, Temple Hills

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk clerk Shamar was great..She was very accommodating and polite. Her customer service is phenomenal. I look forward to returning. The room was clean and updated. Very spacious bathroom. Im please with the comfortable king bed and jaquzzi. I would definitely recommend this hotel.
Stayed 2 nights in Jan 2024
Response from Holiday Inn Express on Jan 28, 2024
Thank you for your review!

8/10 Good

Shateara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I really didn’t care for being on the ground floor. Felt isolated.
Stayed 1 night in Jan 2024
Response from Holiday Inn Express on Jan 10, 2024
Thank you for your review!

10/10 Excellent

joseph p

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all incredible, so nice so helpful very knowledgeable about the area. The breakfast was excellent. The location was great for the price. We can't wait to go back in a couple months. THANKS TO EVERYONE
Stayed 3 nights in Jan 2024
Response from Holiday Inn Express on Jan 10, 2024
Thank you for your review!

6/10 Okay

Bhavesh

Stayed 1 night in Dec 2023
Response from Holiday Inn Express on Jan 10, 2024
Thank you for your review!

10/10 Excellent

Trudy

Traveled with group, Traveled with family
Very nice and clean with great breakfast and friendly staff. Good price also.
Stayed 1 night in Jan 2024
Response from Holiday Inn Express on Jan 5, 2024
Thank you for your review!

10/10 Excellent

Silvio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice I loved
Stayed 3 nights in Dec 2023
Response from Holiday Inn Express on Jan 5, 2024
Thank you for your review!

10/10 Excellent

Tracie

Stayed 1 night in Dec 2023
Response from Holiday Inn Express on Jan 5, 2024
Thank you for your review!

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Holiday Inn Express on Jan 5, 2024
Thank you for your review!

2/10 Terrible

Mingyee

Traveled with family and small children, Traveled with group
Disliked: Amenities
The rooms are ok. But we have four people for one room and they only have two set of towels. And the tv remote control didn’t work it. And the cards for the room also not working. I have to tell one of our members to stay in the room. This is ridiculous. Also I booked two connect rooms. And they give us different rooms. Cross the room. We have two families members. It is not convenient. And we see they have indoor pool and Jacuzzi. So I booked it. The front desk told us to go the next hotel near them and ask them can we use their indoor pool . Because they don’t have both. So why they write they have both. This is misleading advertisement..
Stayed 1 night in Dec 2023

6/10 Okay

Randi

Stayed 1 night in Dec 2023
Response from Holiday Inn Express on Jan 28, 2024
Thank you for your review!

6/10 Okay

Lhalyn

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
When we c/in they put us on the ground floor despite of requesting a high floor, due to GF is always too much traffic. I was kinda ok with it, until 15min later, i could clearly hear people walking, talking, and all kinds of noise. I called the Front desk if they have any other jacuzzi suite other than on the ground Floor, she said they are all sold out and she has no other room for me to move in. I was not convinced so i jump on their website, and indeed they have jacuzzi rooms available. I waited till the next shift comes in, and i called using my phone, and was asking for availabilities for a jacuzzi suite. She said they have jacuzzi suites available. So the previous shift lied because either she did not want us to move room,or she just didnt want to deal with the hassle.As a platinum and IHG ambassador member, i find this hotel cares less about their guests. That did not end their: I had to leave for work that day while my husband staying in our hotel room, I had an emergency and had to call the hotel to connect me to my room coz my husband's phone is not ringing. After she transferred me twice, she said that the room phone seems like not working coz the call keeps going back to her. I said ok let me call 911 then.Came back to hotel at 4am and wanted a late c/out but nobody's at the front desk. I went back to FD 8:30am to ask for a late c/o at 2pm. I was asleep when the HK knocked at 12:10pm (check out time). So the FD wasnt listening then when i asked for 2pm late C/o.
Stayed 1 night in Dec 2023

10/10 Excellent

Francis

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy access to downtown DC.
Stayed 2 nights in Dec 2023
Response from Holiday Inn Express on Jan 8, 2024
Thank you for staying with us!

10/10 Excellent

Trathen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Holiday Inn Express on Jan 8, 2024
Thank you for staying with us!

10/10 Excellent

Kimberly

Traveled with family
Liked: Amenities
Check in was quick and easy. Rooms are very comfortable. Overall very happy with our stay.
Stayed 1 night in Dec 2023
Response from Holiday Inn Express on Jan 8, 2024
Thank you for staying with us!

8/10 Good

Shane Edwards

Response from Holiday Inn Express on Mar 4, 2024
Thank you for your review!

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Holiday Inn Express on Jan 8, 2024
Thank you for staying with us!

10/10 Excellent

Kent

Stayed 1 night in Nov 2023
Response from Holiday Inn Express on Jan 8, 2024
Thank you for staying with us!

8/10 Good

Muhammad Arif

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Holiday Inn Express on Jan 8, 2024
Thank you for staying with us!

10/10 Excellent

Dionny

Stayed 1 night in Nov 2023
Response from Holiday Inn Express on Jan 8, 2024
Thank you for staying with us!

10/10 Excellent

Heather

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, free breakfast. Clean, updated rooms. Friendly, helpful staff. And it was affordable!
Stayed 1 night in Oct 2023
Response from Holiday Inn Express on Jan 8, 2024
Thank you for staying with us!

8/10 Good

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Everytime I turned on the tv it was set to Fox News. I guess that’s fine if that’s your thing. Inside the hotel was nice, clean and quiet. Outside: lots of sirens and police. Would I stay here again? Yep! Thank you!
Stayed 1 night in Nov 2023
Response from Holiday Inn Express on Jan 8, 2024
Thank you for your review!

10/10 Excellent

Chris

Stayed 1 night in Nov 2023
Response from Holiday Inn Express on Jan 8, 2024
Thank you for staying with us!

6/10 Okay

Bronston M

Traveled with partner
Liked: Cleanliness, staff & service
Everything was better than average except the bed was too high for shorter people and there were no stools to use getting into the bed. We had to buy a stool to safely get into the bed.
Stayed 4 nights in Nov 2023
Response from Manager on Nov 13, 2023
Thank you for your review.

8/10 Good

Veronique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
The room was comfortable and clean. The breakfast was great also. Had a great stay.
Stayed 1 night in Oct 2023
Response from HIE Alexandria on Nov 9, 2023
Thank you for staying with us!

10/10 Excellent

Kashiff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from HIE Alexandria on Oct 25, 2023
Thank you for your rating.

10/10 Excellent

Humberto

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Rooms clean and personnel very polite!
Stayed 2 nights in Oct 2023
Response from HIEAlexandria on Oct 25, 2023
Thank you for staying with us!

10/10 Excellent

Wesley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from HIE Alexandria on Oct 25, 2023
Thank you for your review.

8/10 Good

kamal

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from HIE Alexandria on Oct 25, 2023
Thank you for staying with us!

10/10 Excellent

KYLE

Liked: Cleanliness, staff & service, property conditions & facilities
A pleasant surprise. Clean, spacious room. Helpful staff. Good breakfast buffet. I would stay there again.
Stayed 1 night in Oct 2023
Response from HIE Alexandria on Oct 19, 2023
Thank you for staying with us.

10/10 Excellent

Kenicia

Stayed 1 night in Oct 2023
Response from HIE Alexandria on Nov 8, 2023
Thank you for your rating.

10/10 Excellent

Craig

Stayed 1 night in Oct 2023
Response from HIE Alexandria on Nov 8, 2023
Thank you for your rating.

2/10 Terrible

Visael portillo

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from HIE Alexandria on Oct 25, 2023
We apologize for the inconveniences you had at our property.

10/10 Excellent

Wee Hao

Stayed 1 night in Sep 2023
Response from HIE Alexandria on Oct 25, 2023
Thank you for your review!

10/10 Excellent

Jose Ernesto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast options and hospitality from Ms. Debra. Very fast check-in and check-out service. Safe free and very lit parking available. Definitely would come here again in the future!
Stayed 4 nights in Sep 2023
Response from HIE Alexandria on Oct 5, 2023
Thank you for staying with us. We hope to see you back soon!

10/10 Excellent

Thomas

Traveled with family
Clean and hospitable
Stayed 3 nights in Sep 2023
Response from HIE Alexandria on Sep 28, 2023
Thank you for your review.

6/10 Okay

Michelle

Stayed 1 night in Sep 2023
Response from HIE Alexandria on Oct 5, 2023
Thank you for your rating.

10/10 Excellent

Christine

Stayed 1 night in Sep 2023
Response from HIE Alexandria on Sep 28, 2023
Thank you for your rating.

2/10 Terrible

Shahriar

Stayed 1 night in Sep 2023
Response from HIE Alexandria on Nov 8, 2023
Thank you for your rating.

10/10 Excellent

Djibril

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from HIE Alexandria on Sep 8, 2023
Thank you for your rating.

10/10 Excellent

Sheranda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My hotel experience
The hotel staff was friendly and accommodating. The continental breakfast was excellent. The area was clean and organized. The room was warm and inviting. The water pressure was quite low in the sink and shower. The gym was ok the equipment could use some upgrades.
Stayed 3 nights in Aug 2023
Response from HIE Alexandria on Sep 8, 2023
Thank you for staying with us we hope to see you back soon!

8/10 Good

Anduela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend
We had an enjoyable stay. A bit on the pricey side, but we like IHG- Holiday Inns for their cleanliness.
Stayed 1 night in Aug 2023
Response from HIE Alexandria on Sep 8, 2023
Thank you for your review.

8/10 Good

Yohanes

Stayed 1 night in Aug 2023
Response from HIE Alexandria on Sep 28, 2023
Thank you for your rating.

10/10 Excellent

LISA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Aug 2023
Response from HIE Alexandria on Sep 8, 2023
Thank you for your rating.